Production Support Specialist

Full-time

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity :

Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

Understanding within the product offering and the environments they operate. They must possess and display an understanding of application functionality, relational database architecture, operating systems, and communication protocols.

You Are Great At :

Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification.

Recreating customer issues & escalates to appropriate level.

  • Actively participating in self-improvement, process, and technology training programs. Continually striving to expand comprehension of troubleshooting methodologies, application functionality, N-tier architecture, relational database architecture, operating systems, and comms protocols as applicable.
  • Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.

Submitting / providing ideas / suggestions for new content to knowledge base.

Performing other / additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes :

  • Global customer facing experience is required either with phone or email support.
  • Working experience with Operating Systems (Unix / Linux and Windows).
  • Working experience with Database (SQL,Oracle).
  • Working experience with Active Directory.
  • Electronic Data Interchange (EDI) knowledge preferred
  • Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy

Additional Notes :

  • Candidate must be willing to night shift, shift rotation, Philippine holidays, and on-call (when necessary).
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Production Support Specialist

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity :

Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

Understanding within the product offering and the environments they operate. They must possess and display an understanding of application functionality, relational database architecture, operating systems, and communication protocols.

You Are Great At :

Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification.

Recreating customer issues & escalates to appropriate level.

  • Actively participating in self-improvement, process, and technology training programs. Continually striving to expand comprehension of troubleshooting methodologies, application functionality, N-tier architecture, relational database architecture, operating systems, and comms protocols as applicable.
  • Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.

Submitting / providing ideas / suggestions for new content to knowledge base.

Performing other / additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes :

  • Global customer facing experience is required either with phone or email support.
  • Working experience with Operating Systems (Unix / Linux and Windows).
  • Working experience with Database (SQL,Oracle).
  • Working experience with Active Directory.
  • Electronic Data Interchange (EDI) knowledge preferred
  • Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy

Additional Notes :

  • Candidate must be willing to night shift, shift rotation, Philippine holidays, and on-call (when necessary).
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Here’s the deal : we’re awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service.

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o You are quite literally the person that will be responsible for recruiting, selecting, training, developing, coaching, and mentoring of all Team Leaders and their teams.

o The team looks to you to keep things organized. You’ll interact with and develop relationships with customers and identify, propose, and sell upgrades to existing sales contracts.

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o You ensure that services are produced efficiently and that the correct amount is produced at the right cost and level of quality.

o You implement Grounds Guys franchise systems effectively and efficiently throughout the business.

o You schedule and direct personnel and resources towards providing quality, safe, and cost effective service to clients

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Clean driving history with experience driving a trailer

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We know we presented a lot to you here and that’s because we’re looking to hire only the best. If that’s you, apply today.

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COBB Tuning Austin, TX
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LOCATION : AUSTIN, TX

Headquartered in Austin, Texas, COBB is an enthusiast-driven automotive performance and technology company dedicated to providing the world’s best vehicle tuning solutions to owners of turbocharged performance vehicles.

COBB currently supports small displacement, forced induction vehicles in Subaru, Mazda, Nissan, BMW, Porsche, Ford, Volkswagen, and Mitsubishi platforms.

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  • You have a phenomenal attention to detail that helps you provide effective feedback to our suppliers on their packaging quality.
  • You take pride in your work. COBB Tuning makes high-quality products and we always want to exceed customer expectations.
  • You have strong written and verbal communication skills.
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  • You have experience with using office collaboration software such as GoogleDocs and are competent with MS Office suites.
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  • Owning a cool car or truck does not hurt.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Permanent
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