Hardware Product Manager

About this roll

Responsibilities)

As a Toaster on the hardware product management team you will be challenged to develop next generation Toast hardware products that power our restaurant partners’ businesses.

On the product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance, Operations and Customer Success to build and shape innovative products.

You will have the opportunity to directly interface with our restaurant partners (CIOs, CTOs, CMOs, managers and employees) to gather feedback on product enhancements, issues and usability in order to inspire and inform how our products help our customers to delight their guests, do what they love, and thrive!

What you will do :

• Develop the next generation of Toast Point of Sale terminals, handhelds, printers and payment devices for our restaurant customers.
• Be the voice of the customer. Understand the functional, social and emotional needs of users and lead the design and development of products that will delight our customers.
• Develop and continually refine Product Requirement Documents to guide hardware development and clearly communicate product definition across engineering and supplier teams.
• Drive decisions on products and features by balancing insights from customers, data from Toast systems and input from various Toast teams.
• Manage vendors and suppliers through the product development process. Comfortable participating in evening / morning calls with overseas suppliers.
• Analyze the competitive landscape and develop strategies to build innovative and cost-competitive devices that will continue to differentiate Toast hardware in the markets and segments we serve.
• Lead by influence. Work closely with Toast Product, UX, Engineering and Operations teams to effectively guide all aspects of product development from discovery to launch.
• Collaborate across the organization. Develop working partnerships with Marketing, Finance, Operations, Customer Success, SW Product, FinTech and other Toast teams to effectively lead projects that drive to successful business outcomes.
• Manage multiple projects and fulfill product requests within tight timelines.
• Analyze and track product KPIs to understand how hardware products are performing in the field post launch to address issues and uncover new product or feature opportunities.

Do you have the right ingredients?

• A minimum 2 years Product Management experience working in a fast-paced hardware development environment with multiple product launches
• Strong understanding of hardware product development processes, from market research, user study, design, prototyping, production and post production quality support
• Experience building strategic partnerships with hardware vendors and suppliers
• Proven experience in bridging the technical and business aspects of hardware projects
• Strong communication skills, including the ability to demonstrate ideas visually
• Proven time management, prioritization and organizational skills (must be able to prioritize workload and meet deadlines)
• Strong problem-solving skills
• Experience in user experience design and research is a plus
• Experience in data mining and / or querying skills is a plus
• Experience using Splunk, Coda, Jira, Salesforce is a plus
• Experience with POS systems or payment devices is a plus
• Experience working with restaurants is a plus

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.

Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Learn more about our benefits at https : / / careers.toasttab.com / toast-benefits .

Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience.

In addition to base salary, our total rewards components include cash compensation (overtime, bonus / commissions if eligible), equity, and benefits.

Pay Range

$100,000 $160,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.

If you need an accommodation to access the job application or interview process, please contact [email protected] .

Meet Upside

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail profit measurement, attribution, and incrementality to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers.

We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit.

Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives.

Upside was named on Deloitte's 2021 & 2022 list of Fastest Growing 500 Tech Companies and #308 in Inc.’s America’s fastest growing private companies of 2022.

Upside’s Series D funding round was led by General Catalyst with a $1.5 billion valuation in March 2022. Other notable investors include Bessemer Ventures and Formation8.

Our mission, values, and commitment to inclusivity guide our team of more than 350 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide.

But don’t just take our word for it! In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.

Meet the Product Management team :

The Product team at Upside is composed of results-oriented individuals with a diverse set of experiences, all working diligently to ensure that our product delivers as much value as possible for our merchants and consumers.

Whether partnering with Engineering, Design, Marketing, or Sales, the Product team is committed to taking an experiment oriented approach to guarantee that data drives decisions.

About the job :

Upside has over 45,000 merchants on the platform spanning gas stations, convenience stores, restaurants, and grocery stores.

Having solidified our position in the fuel industry, we’re looking to take our fuel products to the next level. Upside is in search of a Product Manager to automate our billing and invoicing pipeline to support a rapidly growing merchant base.

You'll use your skills and build tremendous value for our Consumer users, Merchant clients, and the business.

What you’ll do :

• Collaborate with a dedicated engineering team to scale Upside’s billing applications.
• Use domain driven design to map systems and workflows, and document clear, consistent vocabulary across the organization.
• Maintain the product roadmap, cascading business goals and market opportunities into product priorities
• Prioritize features for releases and maintain frequent incremental approach to improvements
• Work closely with engineering; accountable for quality of user stories and other product management results
• Partner with Finance and Operations to ensure our billing process is accurate, detailed, and scalable.

What you need :

• 6+ years of Product Management experience.
• BA / BS degree.
• Experience building B2B products in retail or ecommerce.
• Excellent problem-solving, analytical, and influencing skills, with proven track record to take initiative and build strong, positive relationships.
• Strong user empathy, with an ability to transform complex data and customer insights into product vision and a prioritized roadmap.

The fine print :

• Location : This role is required to sit at our New York City office Monday - Friday.
• Notice to recruiters and placement agencies : This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside.

Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Everyone is welcome here. Come join us!

LI-IN1

Curaleaf Culture :

At Curaleaf, we have a passionate commitment to everything we do. From innovative products to promoting social justice, from environmental sustainability to building world-class brands, we know that none of this is possible without our Team Members, which is why we’ve committed to fostering a diverse and inclusive experience for all.

What You’ll Do :

The Associate Product Manager will lead, collaborate, and deliver the successful, and on time, execution of new product launches and key product initiatives, as part of the National Commercialization team.

This position will oversee timelines and deliverables of all cross functional partners for product launch activities across the Curaleaf network.

The ideal candidate will be able to see the big picture, while getting into the details and executing. This role is key to creating visibility throughout the organization around state-level product development processes and managing the final deliverables of our cross-functional stage-gate process.

The Associate Product Manager will be a critical partner on information flow between state, regional, and national teams, ensuring projects launch successfully.

• Work with the National Commercialization team, Operations, Marketing, and state cross-functional teams to drive product development process for commercialization, including new line extensions, rebrands, new formats, new categories, and new markets.
• Via weekly calls series, effectively communicate project expectations to regional and state team members and stakeholders, and lead project update meetings, maintain timelines, resource utilization, and prepare project reports.
• Collect, validate, and share information from regional teams, including, but not limited to, packaging state compliance details, sales forecasts, pricing, COGS, product details, etc.
• Upkeep National and Regional project data consistently so that information is always up-to-date and clear for communication in a weekly series of calls.
• Partner in the development of processes, tools, and tracking metrics for project management and product development
• Identify roadblocks and risks and recommend resolutions.
• Identify and resolve conflicts and mitigate issues quickly.
• Travel Requirements : 10%
• Perform other duties as assigned.
• This role has a hybrid work structure and can be based at one of the following locations : Newton, MA, Scottsdale, AZ, Chicago, IL, Las Vegas, NV, New York City, NY, Miami, FL

Our valued Team Members are diverse, dedicated, and driven to achieve the highest possible standards in all that we do.

Who You Are :

• A bachelor’s degree or similar demonstrated experience
• Proven experience / success of managing multiple projects with rapidly shifting needs and priorities.
• At least three years hands-on experience in multi-channel product launches and / or project management, product management, product development, operations, manufacturing or supply chain, or other experience that demonstrates cross-functional collaboration.

Experience in multi-market, multi-channel companies.

• Strong project management skills with focus on deliverables, oversight, quality, and timelines.
• Familiar with project management tools, including Smartsheet, Microsoft Project, Agile, etc.
• Action oriented, with a strong attention to detail and creative problem-solving capabilities.
• Comfortable with the ambiguity that sometimes accompanies innovation.
• High energy, with a positive, open mind
• Extremely organized, able to work independently, multi-task and manage complex projects in a rapidly changing environment.
• Excellent oral and written communication skills including strong presentation skills.
• Collaboration and conflict resolution skills, strong interpersonal skills
• Consumer Packaged Goods / Product Management experience preferred.
• Experience with cannabis is a plus.

One Curaleaf : We work together collaboratively and with accountability. We are dedicated to always doing the right thing for each other, our customers, and our communities.

What We Offer :

• Competitive Pay
• Employee Resource Groups
• Medical, Dental, Vison Benefits
• Employee Product Discounts
• Health Savings Account (HSA)
• Employee Referral Payment Program
• Retirement Plan 401(K)
• Paid Time Off (PTO)
• Life / AD&D Insurance
• Employee Assistance Program
• Short- and Long-Term Disability
• Paid Parental Leave
• Additional Employee Discounts Available
• Commuter Benefit
• Community Involvement Through our Rooted in Good Initiative
• Healthcare & Dependent Care Flexible Spending Account (FSA)

Curaleaf Awards and Achievements :

2022 : TIME100 Most Influential Companies

2020 : Cannabis Doing Good’s Good Neighbor Award

2020 : Minorities for Medical Marijuana’s Diversity & Inclusion Award

Follow us on Social Media

Instagram : @curaleaf.usa

Twitter : @Curaleaf Inc

Why join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do.

Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century.

And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About this OpportunityAs a Product Manager, you'll serve as product champion for specified product line(s) by developing, implementing, and managing product management activities to provide optimum sales and profits.

You will compile and evaluate research on assigned product line(s) to establish product management strategies. You'll be responsible for product direction, pricing, profit plans, and product development to manage the product line(s) life cycle.

You will manage an assigned product line(s) to approved performance metrics. You may also lead product business teams and the development of product strategy for select products.

What You'll DoYou'll have opportunities to speak up, solve problems, lead others, and be an owner every day as you...Manage the product life cycle of an assigned product line(s) from introduction, through growth and maturity, to decline and discontinuation.

You'll provide input on product simplification / discontinuation for product lines.Hold P&L (pricing, forecasting, revenue, costs, and gross margins) accountability for assigned product(s).

You will direct ongoing analysis and lead the pricing strategy to maximize financial performance.Define and observe research, forming insights and observations.

You'll conduct research with customers, users, and other stakeholders to inform product strategy and tactic recommendations including new product opportunities, product enhancements, promotion strategies, and product simplification.

Use market insights to develop, drive, and implement individual product plans and strategy within the context of the broader category strategic plan.

Define market opportunities, determined by an analytical assessment. You will translate market needs into product-specific requirements and / or marketing needs.

Support the product development and commercialization process with various product management tactics. You'll provide direction, make recommendations, and make decisions in support of data management system functionality and usage.

Create necessary product sales support and training information, including product feature summaries, competitive evaluations, and pricing comparisons.

Define and use analytical tools to provide insight necessary for decision making regarding product mix, pricing, discontinuation, etc.

Field complex product questions including competitive inquires and product positioning recommendations. Make presentations internally and externally for critical product situations and to create followership affecting assigned products.

Own the effort to resolve high impact quality issues and product changes.Act as a mentor to help develop other Product colleagues.

Perform additional responsibilities as requested to achieve business objectives. Sound Like You?You might be just who we’re looking for if you have .

A Bachelor's degree (Business, Merchandising or Interior Design preferred).A proven understanding of product management best practices and processes, typically gained through four to seven years of experience in product management, product marketing, category management, or related experience.

Contract furniture or capital goods marketing experience and / or premium consumer merchant experience (preferred).Product development and / or market research experience (preferred).

Strong business, financial, manufacturing, supply management, and marketing acumen with the ability to integrate this knowledge into sound product decision making.

An understanding of how product management impacts the financial positioning of the product line and decisions to improve the overall P&L of assigned product line(s).

An understanding of sales processes with demonstrated customer and field sales interaction.The ability to investigate and analyze information to make recommendations.

Outstanding leadership skills with creative problem-solving skills. The ability to lead through influence and relationship-building skills within all areas of the company.

Analytical and project management skills.The ability to develop project plans and manage activities through influence alone for cross-functional project.

The ability to handle multiple concurrent responsibilities and work in a constantly changing environment.The ability to manage multiple major projects and priorities simultaneously and meet deadlines.

Outstanding interpersonal and communication skillsWillingness to travel to customer sites.The ability to perform all essential job functions of the position with or without accommodations.

Our ValuesOur values speak to our shared beliefs. They describe how we live our purpose through the way we lead, the way we see one another, and the way we approach our work.

We are difference-makers reflects our commitments to creating places that matter, to being a good neighbor in our communities, and to using business as a force for good.

We are all extraordinary is our statement about the worth of individuals and our commitment to help everyone reach their full potential.

We are better together demonstrates how challenging one another, making room for everyone, and working and winning as one makes us stronger.

Who We Hire?Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.

Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $88,.00 - $,.00. Relevant salary considerations will include candidate qualifications and experience, other business / organizational needs and market factors .

You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, (k), and Short / Long Term Disability, in addition to other special perks reserved for our associates.

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand.

We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About this Opportunity

As a Product Manager, you'll serve as product champion for specified product line(s) by developing, implementing, and managing product management activities to provide optimum sales and profits.

You will compile and evaluate research on assigned product line(s) to establish product management strategies. You'll be responsible for product direction, pricing, profit plans, and product development to manage the product line(s) life cycle.

You will manage an assigned product line(s) to approved performance metrics. You may also lead product business teams and the development of product strategy for select products.

What You'll Do

You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as you...

Manage the product life cycle of an assigned product line(s) from introduction, through growth and maturity, to decline and discontinuation.

You'll provide input on product simplification / discontinuation for product lines.

• Hold P&L (pricing, forecasting, revenue, costs, and gross margins) accountability for assigned product(s). You will direct ongoing analysis and lead the pricing strategy to maximize financial performance.
• Define and observe research, forming insights and observations. You'll conduct research with customers, users, and other stakeholders to inform product strategy and tactic recommendations including new product opportunities, product enhancements, promotion strategies, and product simplification.
• Use market insights to develop, drive, and implement individual product plans and strategy within the context of the broader category strategic plan.
• Define market opportunities, determined by an analytical assessment. You will translate market needs into product-specific requirements and / or marketing needs.
• Support the product development and commercialization process with various product management tactics. You'll provide direction, make recommendations, and make decisions in support of data management system functionality and usage.
• Create necessary product sales support and training information, including product feature summaries, competitive evaluations, and pricing comparisons.
• Define and use analytical tools to provide insight necessary for decision making regarding product mix, pricing, discontinuation, etc.
• Field complex product questions including competitive inquires and product positioning recommendations.
• Make presentations internally and externally for critical product situations and to create followership affecting assigned products.
• Own the effort to resolve high impact quality issues and product changes.
• Act as a mentor to help develop other Product colleagues.
• Perform additional responsibilities as requested to achieve business objectives.

Sound Like You?

You might be just who we’re looking for if you have . . .

• A Bachelor's degree (Business, Merchandising or Interior Design preferred).
• A proven understanding of product management best practices and processes, typically gained through four to seven years of experience in product management, product marketing, category management, or related experience.
• Contract furniture or capital goods marketing experience and / or premium consumer merchant experience (preferred).
• Product development and / or market research experience (preferred).
• Strong business, financial, manufacturing, supply management, and marketing acumen with the ability to integrate this knowledge into sound product decision making.
• An understanding of how product management impacts the financial positioning of the product line and decisions to improve the overall P&L of assigned product line(s).
• An understanding of sales processes with demonstrated customer and field sales interaction.
• The ability to investigate and analyze information to make recommendations.
• Outstanding leadership skills with creative problem-solving skills.
• The ability to lead through influence and relationship-building skills within all areas of the company.
• Analytical and project management skills.
• The ability to develop project plans and manage activities through influence alone for cross-functional project.
• The ability to handle multiple concurrent responsibilities and work in a constantly changing environment.
• The ability to manage multiple major projects and priorities simultaneously and meet deadlines.
• Outstanding interpersonal and communication skills
• Willingness to travel to customer sites.
• The ability to perform all essential job functions of the position with or without accommodations.

Our Values

Our values speak to our shared beliefs. They describe how we live our purpose through the way we lead, the way we see one another, and the way we approach our work.

reflects our commitments to creating places that matter, to being a good neighbor in our communities, and to using business as a force for good.

is our statement about the worth of individuals and our commitment to help everyone reach their full potential.

demonstrates how challenging one another, making room for everyone, and working and winning as one makes us stronger.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.

Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $88,600.00 - $111,750.00. Relevant salary considerations will include candidate qualifications and experience, other business / organizational needs and market factors .

You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short / Long Term Disability, in addition to other special perks reserved for our associates.