Product Manager
At Toast, we are revolutionizing the restaurant SaaS industry with cutting-edge technologies shaping the future of dining experiences.
Our mission is to provide innovative software solutions to simplify, streamline, and enhance restaurant operations and customer interactions.
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community.
We focus on building the platform that helps restaurants adapt, take control, and return to what they do best : building the businesses they love.
And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Are you bready* for a change?
The Business Platform team is responsible for building infrastructure for onboarding new customers, services that provide the source of truth for business systems data, and internal systems and tools to manage data and workflows related to core aspects of the customer journey.
As a Product Manager of Business Platform, you will spearhead initiatives that will provide the core shared services that Toast uses to manage customers, understand the truth of the business, and innovate on billing processes.
This is a new role and will provide a critical function to ensure efficiencies as Toast continues to scale rapidly. You will focus on exploring opportunities with a diverse data set - turning those opportunities into revenue opportunities for Toast along the top and bottom line.
About this roll* :
Work with the Director of Product Management to create a well-thought-out product vision and strategy for the business platform initiatives.
Mentor peers in the business platform space.
- Understand the business needs and strategy and build a product-specific vision and strategy, including helping set OKRs for the product and outline your product’s roadmap
- Own the internal business systems products, where you will create product specs, review business analysis for prioritization, product performance metrics
- Work to understand the pain of your internal customers and synthesize those quantifiable opportunities into a product platform roadmap.
- Collaborate with Business Systems teams to align on opportunities to develop a scalable business hierarchy structure and drive those initiatives to deliver on OKRs.
- Perform market research and competitive analysis to understand best in class processes for business systems.
Do you have the right ingredients*?
- Prior product experience working on a platform team.
- Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to more junior team members.
- Proven ability to make a meaningful impact on the product strategy through day-to-day product execution and your contributions to the roadmap.
- Strength in effectively making adjustments to direction or process to maximize impact for the customer and Toast, and owning those outcomes.
- Excellent ability to utilize data to anticipate and design products.
- A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations.
- A plus : you have worked in a business operations role prior.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience.
In addition to base salary, our total rewards components include cash compensation (overtime, bonus / commissions if eligible), equity, and benefits.
Pay Range
$100,000 $160,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
If you need an accommodation to access the job application or interview process, please contact [email protected] .
Hardware Product Manager
Hardware Product Manager
About this roll
Responsibilities)
As a Toaster on the hardware product management team you will be challenged to develop next generation Toast hardware products that power our restaurant partners’ businesses.
On the product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance, Operations and Customer Success to build and shape innovative products.
You will have the opportunity to directly interface with our restaurant partners (CIOs, CTOs, CMOs, managers and employees) to gather feedback on product enhancements, issues and usability in order to inspire and inform how our products help our customers to delight their guests, do what they love, and thrive!
What you will do :
- Develop the next generation of Toast Point of Sale terminals, handhelds, printers and payment devices for our restaurant customers.
- Be the voice of the customer. Understand the functional, social and emotional needs of users and lead the design and development of products that will delight our customers.
- Develop and continually refine Product Requirement Documents to guide hardware development and clearly communicate product definition across engineering and supplier teams.
- Drive decisions on products and features by balancing insights from customers, data from Toast systems and input from various Toast teams.
- Manage vendors and suppliers through the product development process. Comfortable participating in evening / morning calls with overseas suppliers.
- Analyze the competitive landscape and develop strategies to build innovative and cost-competitive devices that will continue to differentiate Toast hardware in the markets and segments we serve.
- Lead by influence. Work closely with Toast Product, UX, Engineering and Operations teams to effectively guide all aspects of product development from discovery to launch.
- Collaborate across the organization. Develop working partnerships with Marketing, Finance, Operations, Customer Success, SW Product, FinTech and other Toast teams to effectively lead projects that drive to successful business outcomes.
- Manage multiple projects and fulfill product requests within tight timelines.
- Analyze and track product KPIs to understand how hardware products are performing in the field post launch to address issues and uncover new product or feature opportunities.
Do you have the right ingredients?
- A minimum 2 years Product Management experience working in a fast-paced hardware development environment with multiple product launches
- Strong understanding of hardware product development processes, from market research, user study, design, prototyping, production and post production quality support
- Experience building strategic partnerships with hardware vendors and suppliers
- Proven experience in bridging the technical and business aspects of hardware projects
- Strong communication skills, including the ability to demonstrate ideas visually
- Proven time management, prioritization and organizational skills (must be able to prioritize workload and meet deadlines)
- Strong problem-solving skills
- Experience in user experience design and research is a plus
- Experience in data mining and / or querying skills is a plus
- Experience using Splunk, Coda, Jira, Salesforce is a plus
- Experience with POS systems or payment devices is a plus
- Experience working with restaurants is a plus
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
Learn more about our benefits at https : / / careers.toasttab.com / toast-benefits .
Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience.
In addition to base salary, our total rewards components include cash compensation (overtime, bonus / commissions if eligible), equity, and benefits.
Pay Range
$100,000 $160,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
If you need an accommodation to access the job application or interview process, please contact [email protected] .