Personal Stylist Assistant

Full-time

Personal Stylist Assistant -(2301372)

Description

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century.

Today, 9,000 associates contribute to the success of NMG’s brands : Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.

There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide.

Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and , catering to loyal luxury customers globally.

NMG also owns five Last Call stores and , an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape.

NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets : a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience.

NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits.

These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being All Heart.

NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability.

NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered.

Our associates are the heart of NMG. As an organization, NMG leads with love love for customers, love for associates, and love for brand partners.

Summary Statement : Our clients are always at the center of what we do, and the Personal Stylist service goes above and beyond to delight our clients with wardrobe consultations, head-to-toe styling, behind the rope access to merchandise, and on-demand personal styling for any / all of their fashion needs.

We are looking for a for a professional and enthusiastic team player, with a demonstrated commitment to customer service excellence to assist our Personal Stylist / Client Advisor in creating a memorable experience for our customers.

This person will be responsible for assisting his / her stylist with client communication, outfit recommendations, and operational support during the selling process.

Qualifications

Responsibilities & Duties

Job Duties

Assist the Personal Stylist in preparing and executing selling appointments

Ring transactions at POS

Process merchandise for Fashionphile Service

Completing post appointment follow up, including order tracking, alterations, thank you notes

Help organize appointment scheduling

Enter and maintain precise clientele information

Assist with Digital selling and Social media presence

Assist in organizing gifting initiatives and experiences for Top Clients

Ensure all unsold merchandise is returned to stock

Ensure cleanliness of fitting rooms using housekeeping and maintenance services when necessary

Job Requirements

Excellent organizational and follow up skills

Excellent oral and written communication skills

Computer and systems proficiency

Fashion sensibility

Previous sales or retail experience is a plus

Qualifications

Fluent in English and Mandarin preferred but not required

Experience working in a fast-paced environment

Styling, fashion and / or fashion retail experience is required

Experience with Microsoft Excel, Teams and Sharepoint

Any additional duties and responsibilities including projects, tasks, and activities as required

High School Diploma / equivalency required.

Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

Approaches each internal / external customer interaction in the spirit of developing a trusting, long-term relationship

Strong problem-solving skills, takes ownership of internal / external customer problems and resolves them quickly

Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

Continually expands personal knowledge of new products, services, solutions and / or offers, and uses that knowledge to gain internal / external customers

Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working

Thinks creativity when faced with business challenges / opportunities; exhibits a can-do attitude and willingness to overcome challenges

Passion for Personal Growth

Continuously builds skills and knowledge through training, coaching, and career experiences

Conveys energy and enthusiasm for Neiman Marcus Group and personal work

Adapts personal approach in response to diverse situations and people

Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Primary Location

United States of America-Illinois-COOK-Chicago-Michigan Avenue Store

Retail Store Sales

Job Posting

Jun 14, 2023, 1 : 35 : 43 PM

Overtime Status

Non-exempt

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Description

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century.

Today, 9,000 associates contribute to the success of NMG’s brands : Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.

There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide.

Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and , catering to loyal luxury customers globally.

NMG also owns five Last Call stores and , an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape.

NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets : a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience.

NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits.

These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being All Heart.

NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability.

NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered.

Our associates are the heart of NMG. As an organization, NMG leads with love love for customers, love for associates, and love for brand partners.

Summary Statement : Our clients are always at the center of what we do, and the Personal Stylist service goes above and beyond to delight our clients with wardrobe consultations, head-to-toe styling, behind the rope access to merchandise, and on-demand personal styling for any / all of their fashion needs.

We are looking for a for a professional and enthusiastic team player, with a demonstrated commitment to customer service excellence to assist our Personal Stylist / Client Advisor in creating a memorable experience for our customers.

This person will be responsible for assisting his / her stylist with client communication, outfit recommendations, and operational support during the selling process.

Qualifications

Responsibilities & Duties

Job Duties

Assist the Personal Stylist in preparing and executing selling appointments

Ring transactions at POS

Process merchandise for Fashionphile Service

Completing post appointment follow up, including order tracking, alterations, thank you notes

Help organize appointment scheduling

Enter and maintain precise clientele information

Assist with Digital selling and Social media presence

Assist in organizing gifting initiatives and experiences for Top Clients

Ensure all unsold merchandise is returned to stock

Ensure cleanliness of fitting rooms using housekeeping and maintenance services when necessary

Job Requirements

Excellent organizational and follow up skills

Excellent oral and written communication skills

Computer and systems proficiency

Fashion sensibility

Previous sales or retail experience is a plus

Qualifications

Fluent in English and Mandarin preferred but not required

Experience working in a fast-paced environment

Styling, fashion and / or fashion retail experience is required

Experience with Microsoft Excel, Teams and Sharepoint

Any additional duties and responsibilities including projects, tasks, and activities as required

High School Diploma / equivalency required.

Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

Approaches each internal / external customer interaction in the spirit of developing a trusting, long-term relationship

Strong problem-solving skills, takes ownership of internal / external customer problems and resolves them quickly

Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

Continually expands personal knowledge of new products, services, solutions and / or offers, and uses that knowledge to gain internal / external customers

Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working

Thinks creativity when faced with business challenges / opportunities; exhibits a can-do attitude and willingness to overcome challenges

Passion for Personal Growth

Continuously builds skills and knowledge through training, coaching, and career experiences

Conveys energy and enthusiasm for Neiman Marcus Group and personal work

Adapts personal approach in response to diverse situations and people

Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Primary Location

United States of America-Illinois-COOK-Chicago-Michigan Avenue Store

Retail Store Sales

Job Posting

Jun 14, 2023, 1 : 35 : 43 PM

Overtime Status

Non-exempt

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