Job Description

Overview

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

Responsibilities

• Assist Operations Teams with managing the Front Office and Housekeeping Operation; in addition to providing support to other departments in the hotel (F&B, Revenue Management, Security, Sales Groups and Engineering)
• Provide strong public area presence to assist front desk agents and guest
• Provide all aspects of shift coverage, including F&B operations as needed
• Balance the hotel room type inventory
• Monitor and action Upsell Program and all company initiatives and promotions
• Handle guest’s special requests and customer complaints during shift.
• Perform all other front desk duties and responsibilities.
• Investigate and handle complaints, disturbances, emergencies, etc. during shift
• Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed for all operations departments
• Coach, train, counsel hourly associates and administer discipline as needed
• Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
• Prepare, copy, and distribute reports as required.
• Handle special guest requests and amenities.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Actively participate in Safety Meeting and all safety initiatives.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.

Qualifications

Qualifications

At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field;

or a 4-year degree and a minimum of 1 year of progressive experience in a related field.

• Previous supervisory responsibilities
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Sedentary work, exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Westgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags and professional attire.
• Comply with Westgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by manager

Additional Information

Why Westgate?

• Comprehensive health benefits medical, dental and vision
• Paid Time Off (PTO) vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.

If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected]

com with the job title and the location of the position for which you are applying.

Manages the daily administrative operations of a multi-physician, single / multiple practice (s) for a division or program.

Coordinates administrative functions, plans and supports development of the site / joint division programs and all related areas.

Manages all personnel, and maintains accurate and current files on all department budgets, capital equipment requests and programs related to operational issues.

Job Responsibility

1.Provides leadership to Operations team members and supervisors by communicating and guiding toward achieving department objectives.

2.Develops, communicates, and builds consensus for goals in alignment with the health system.

• 3.Coordinates administrative functions, plans and supports program development of the Department / Division; coordinates activities including growth objectives, space allocation, procurement of technological equipment, data planning, developing goals and objectives, capital requirements and desired outcomes of programs;
• serves as a liaison with Administration in planning, developing, implementing and evaluating operations; reviews comprehensiveness of programs on an ongoing basis and develops strategies for program adaptation to market changes;

prepares reports and documents for Certificate Of Need (CON) applications; plans and coordinates construction projects.

4.Monitors program components relative to criteria by regulatory agencies; collaborates with the Research Institute to oversee Research operations;

manages department / division in a fiscally responsible manner; assists in the preparation and monitoring of annual budgets - operational, personnel and capital.

• 5.Supports or may assist with key functions including, but not limited to, scheduling, insurance verification, co-pay collection, charge capture and referral management;
• understands the department / division’s fiscal responsibility in supporting research initiatives; manages daily operations and all non-clinical personnel in the division and all related areas;

hires, trains, disciplines and supervises staff; evaluates performance and ensures efficiency in their roles; completes appraisals on a timely basis.

• 6.Oversees scheduling (vacation, holidays) and ensures adequate coverage at all times; performs related personnel functions;
• ensures staff members understand their roles and responsibilities; supports continued growth of staff and offers opportunities for advancement;
• assists in developing and maintaining objectives, policies and procedures to ensure the efficient operation of the department / division;

strives to streamline operations and effectively apply new concepts and techniques for positive outcomes; identifies and implements technology to improve operations.

• 7.Assigns work and sees that it is carried out correctly and efficiently; identifies and implements technology to improve operations;
• maintains accurate and current files on all department budgets, capital equipment request and programs related to operational issues;

acts as a liaison between attending physicians, patients, visitor's guests and staff; demonstrates ability to answer any questions that might arise when dealing with patients, physicians, or any matters regarding the department / division / physician office.

• 8.Coordinates and oversees the resources of multiple administrative disciplines / functions; coordinates efforts to prioritize needs of programs across departmental lines;
• collaborates with administrative leadership, chairs, physicians and other clinical personnel to develop, implement and oversee clinical programs;

participates in monitoring and evaluating a program's inception and performance and routinely monitors performance per volumes, referrals and trends.

• 9.Optimize billing practices and collection of Part B revenues; coordinates physician schedules pertaining to division services;
• keeps abreast of all billing, coding and reimbursement related issues as they apply to the division and facilitates staff education in regard to these changes;

structures the appropriate flow of data to ensure timely and appropriate management of clinical and financial issues, which may comprise patient care in the department.

10.Establishes and maintains a working relationship with the physician staff with respect to their compliance and performance related to billing, coding and regulatory agency standards;

ensures the continual efficient and compliant operational performance of the department / division; ensures compliance with all rules and regulations and makes certain these are properly and completely addressed in Policy and Procedure Manual.

• 11.Reviews all changes in various regulatory agency standards and / or public health law and ensure that these are represented in the Policy and Procedure Manuals (after appropriate review with clinical and / or administrative personnel);
• ensures department / division staff adheres to the health system Corporate Compliance Program, HIPAA regulations and all other regulatory standards;

identifies quality benchmarks utilizing regional and national data to monitor programmatic quality and identify opportunities for improvement.

12.Performs related duties as required.

13.All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.

Duties not mentioned here, but considered related are not essential functions.

Job Qualification

6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

Additional Salary Detail

The salary range and / or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.

When determining a team member's base salary and / or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world.

It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names : Giorgio Armani, Emporio Armani, and A X Armani Exchange.

Description of Responsibilities

• Review and analyze all customer orders in the beginning of the Season before EDI application to ensure all data is correct
• Process all EDI orders in SAP.
• Analyze all discrepancies and advise Sales Manager and Sales Administration. Correct the data in SAP after disposition is received from the Sales Manager.
• Create Shipping Analysis daily for the dedicated brand to keep the Sales Manager and Sales Administration abreast of shipping status.
• Work with warehouse for all special requests.
• Work closely with Customer Service in Milan to monitor the shipping status for the upcoming season.
• Create a weekly report updating the status for the season, including the status of the open balances.
• Participate in a weekly shipping meeting with the sales team.
• Work closely with Logistics Department to keep abreast of incoming receiving from Italy.
• Request credit approval on accounts.
• Maintain orders for all accounts ensuring punctual shipments, expedient processing of special / additional orders throughout the collection season.

Qualifications

• High proficiency of Microsoft Office, particularly Excel and PowerPoint
• Bachelor’s degree
• Excellent organizational and multi-talking skills adhering to deadlines and ensuring accuracy
• Strong oral and written communication skills
• Team player
• Preferred : Knowledge of SAP system
• Preferred : Knowledge of Ticketing systems
• At least 2-5 years of experience in the field

The appointed candidate will be offered a salary within the range of USD $70,000 - $80,000 annually based on experience, plus the opportunity for a bonus, a comprehensive benefits package including : medical, dental, vision, short and long-term disability, various paid time off programs, employee discount / perks and retirement plans with employer contributions.

This position is located at our Giorgio Armani Corporate Office in NYC and offers the opportunity for a hybrid on-site schedule.

Description of Responsibilities

• Review and analyze all customer orders in the beginning of the Season before EDI application to ensure all data is correct
• Process all EDI orders in SAP.
• Analyze all discrepancies and advise Sales Manager and Sales Administration. Correct the data in SAP after disposition is received from the Sales Manager.
• Create Shipping Analysis daily for the dedicated brand to keep the Sales Manager and Sales Administration abreast of shipping status.
• Work with warehouse for all special requests.
• Work closely with Customer Service in Milan to monitor the shipping status for the upcoming season.
• Create a weekly report updating the status for the season, including the status of the open balances.
• Participate in a weekly shipping meeting with the sales team.
• Process daily dropship orders for all customers, using the DSCO and SPS Commerce platforms.
• Work closely with Logistics Department to keep abreast of incoming receiving from Italy.
• Request credit approval on accounts.
• Maintain orders for all accounts ensuring punctual shipments, expedient processing of special / additional orders throughout the collection season.

Qualifications

• High proficiency of Microsoft Office, particularly Excel and PowerPoint
• Bachelor’s degree
• Excellent organizational and multi-talking skills adhering to deadlines and ensuring accuracy
• Strong oral and written communication skills
• Team player
• Preferred Knowledge of Ticketing systems
• At least 2-5 years of experience in the field

The appointed candidate will be offered a salary within the range of USD $70,000 - $80,000 annually based on experience, plus the opportunity for a bonus, a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount / perks and retirement plans with employer contributions.

This position is located at our Giorgio Armani Corporate Office in NYC and offers the opportunity for a hybrid on-site schedule.

Why work for us?

Janus Henderson is a leading global active asset manager. We exist to help our clients achieve their long-term financial goals.

Our team exemplifies our values of putting clients first, acting like owners and succeeding as a team. Our culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career.

We invite you to consider joining our dynamic, global team!

Our culture is the foundation for how we interact with clients and one another as part of our unique, people-focused work environment.

We support a flexible hybrid working model that allows teams to build a strong and positive culture by inspiring innovation and increasing collaboration.

Currently our hybrid working model allows employees to work 3 or more days in office and the remaining time remotely.

Employees and Managers will discuss and determine what schedule works best for them and the team, with additional flexibility available based on the role, business needs, and individual circumstances.

JHI Workplace Practices is subject to change as the future of work within our organization evolves.

Your opportunity

The Candidate will bring a broad set of knowledge across various Investor Relations, Fund Admin Functions and establish a scalable framework.

The candidate will leverage and coordinate the capabilities of JHI Operations, Distribution and Outsource Partners. Candidate will manage a small team of direct reports as we scale the business.

The successful candidate will be responsible for ensuring smooth operational workflows, implementing best practices, and driving operational efficiency.

Responsibilities :

Relationship Management : Serve as the main point of contact for our outsourced relationship with administration & client providers, fostering a strong working relationship and ensuring effective communication channels.

Collaborate with JHI Operations and outsource providers to align operational processes, workflows, and best practices, ensuring seamless integration between systems and platforms.

Coordinate regular meetings and calls with Outsource providers to address operational queries, discuss process enhancements, and resolve any issues or concerns.

Operational Oversight : Provide Oversight of day-to-day operational activities related to fund clients, including investor onboarding, fund subscriptions, and capital calls / distributions, to delivery best in class client experience.

Work with Compliance and Legal to ensure compliance with regulatory requirements and industry standards, working closely with internal compliance and legal teams.

Monitor and continuously improve operational workflows, identifying opportunities for optimization and automation to enhance efficiency and accuracy.

Conduct regular assessments of operational risks, implement risk mitigation strategies, and maintain strong internal controls.

Data Management and Reporting : Manage the accuracy and integrity of data related to GPs, Clients, and funds, internally and through our outsourced partners.

Collaborate with internal teams to ensure timely and accurate reporting to clients, including capital account statements, investor reporting, and performance updates.

Coordinate with outsource partners to reconcile data between their platform and internal systems, ensuring data consistency and accuracy.

Relationship Support : Address operational queries and issues raised by clients, ensuring prompt and accurate resolution.

Collaborate with internal teams to streamline and enhance operational processes, leveraging outsourced resources to drive efficiency.

Team Leadership : Foster a collaborative and results-driven team culture, encouraging innovation and continuous improvement.

Foster a strong sense of accountability, professionalism, and commitment to excellence within the operations team.

Project Manager : Drive critical initiatives across Privacore, taking responsibility for project management, and coordination internal teams and external partners, to deliver in a timely and efficient manner.

Understanding of the core tenants of project and program management is a key aspect of the role.

What to expect when you join our firm

• Generous Holiday policies
• All-inclusive approach to Diversity, Equity, and Inclusion
• Maternal / paternal leave benefits and family services
• Complimentary subscription to Headspace the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits

Must have skills

• Bachelor's degree in finance, business administration, or a related field.
• Proven experience in operations management within the financial services industry, preferably in the private asset environment.
• Strong knowledge of fund operations, investor onboarding, and regulatory compliance.
• Familiarity with alternative investment products, including private equity, private debt, and real estate.
• Demonstrated ability to streamline processes, implement operational best practices, and drive efficiency.
• Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Exceptional communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
• Proficiency in relevant software and systems, including CRM platforms, investor portals, and fund administration tools.

Nice to have skills

• Specific knowledge pertaining to open end and closed end vehicles is ideal.
• Experience and a dedication to leading and developing people.
• Strong computer skills, including Microsoft Word and Excel.
• Ability to work autonomously with minimal supervision.

Supervisory responsibilities

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and Privacore policies applicable for your role.

At Privacore we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds.

Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment.

If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [email protected]

Compensation information

The base salary range for this position is $190,000-$200,00. This range is estimated for this role. Actual pay may be different.

Annual Bonus Opportunity : Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits.

Individual bonuses are determined based on Company, department, team and individual performance.

Benefits : Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes;

competitive compensation, pension / retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson Investors is an equal opportunity / Affirmative Action employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).