Office Manager- Medical Office

Temporary

Office Manager

Supervisory Responsibilities :

  • Oversees the daily work activities of the office and team members.
  • May handle or assist with discipline of employees in accordance with company policy.

Duties / Responsibilities :

  • Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
  • Oversees petty cash fund.
  • Maintains inventory of office supplies; orders new supplies as needed.
  • Maintains office files; implements an efficient system for other staff to access files and records.
  • Train, supervise and manage front office staff to ensure the highest level of customer service.
  • Obtain accurate insurance information, verification, and pre-authorization via internet status.
  • Verify that all billing is processed daily and that it is accurate, timely, and fully documented.
  • Review clinician charts for completeness, accuracy, and compliance with regulations.
  • Provide or oversee timely reporting of key statistics to management for sales, revenue, cash, and patient flow.
  • Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
  • Perform other duties or special projects as assigned.

Required Skills / Abilities :

  • Complete understanding of medical reimbursement and terminology.
  • Advanced computer skills including Windows-based office technologies (ex : Word, Excel) e-mail, and automated billing systems.

The ability to train / coach others in these skills.

  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc. The ability to train / coach others in these skills.
  • Strong knowledge of state, federal, and regional collection and reimbursement laws where applicable and Accounts Receivable (A / R) and cash collection principles.

The ability to train / coach others in these skills.

  • Proficiency in basic math and accounting skills.
  • Strong supervisory skills with the ability to identify and solve problems, manage conflict resolution, and train and coach others.
  • Extensive knowledge of office management procedures.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills, attention to detail and ability to manage multiple tasks.
  • Excellent time management skills with a proven ability to meet deadlines.

Education and Experience :

  • High school diploma or equivalent required; Associates degree in office administration or related field preferred.
  • At least three years of administrative and clerical experience required.
  • At least three years healthcare billing / collections experience required.
  • Experience in Orthopedics, preferred.
  • O&P software (Medflex / OPIE), preferred.

Physical Requirements :

  • Prolonged periods sitting at a desk and working on a computer.
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