Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.

Optum Park Place has an immediate opening for a friendly, patient focused and detailed oriented Medical Receptionist to join our team.

The Medical Receptionist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.

Supports the teams in meeting financial, clinical and service goals.

Schedule : Monday through Friday between the hours of 8 : 00 am to 5 : 00pm

Location : 2228 S. Kirkman Rd., Orlando, FL 32811

Primary Responsibilities :

• Greet patients and conduct check-in process
• Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Verify eligibility and flag appointment accordingly
• Scan insurance card(s)
• Collect co-payments and outstanding balances
• Post payments received in practice management system and provide system-generated receipts
• Acknowledge patients in PM
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, no show, for follow up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include :

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at : http : / / uhg.hr / uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

• High School Diploma / GED (or higher)
• 2+ years of healthcare customer service experience
• Intermediate level of computer proficiency (including Microsoft Outlook, Teams)
• Bilingual (English and Spanish)

Preferred Qualifications :

• Experience working with an electronic health record
• Experience as a receptionist in a healthcare setting
• Office administrative / receptionist / clerical experience in a medical environment
• Knowledge of medical terminology
• Knowledge of ICD - 10 and CPT coding

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time.

We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility.

Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RED, #RPO

Internal Number :

$30, Sign-on Bonus for individuals who have not previously participated in this program

Bilingual Preferred English Spanish

Landmark Health, now part of the Optum family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community.

Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them .

We are not a fee-for- service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction.

As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

The Associate Medical Director (AMD) provides direct and indirect medical care and population health management to patients served by Landmark Health.

The AMD reports directly to the Market Medical Director and provides clinical and operational oversight to a team of physicians and advanced level practitioners assigned to them.

The AMD also acts as a leader for the zone’s interdisciplinary team accountable for serving a patient population and / or geography within a Landmark market.

The AMD directs and helps build the capacity of a team of providers in a zone to manage a population of complex patients, and is responsible for achieving clinical outcomes, optimizing utilization / costs, and ensuring high patient satisfaction within that zone.

This position is 60% direct and indirect patient care and 40% administrative.

Primary Responsibilities :

Direct & Indirect Patient Care

• Provide medical care to a panel of patients of the highest complexity
• Transition high acuity patients back to longitudinal providers as patients’ condition improves
• Act as a consultative physician focused on stabilizing the frailest and most vulnerable patients within the population
• Complete comprehensive chart reviews and ride alongs of providers in their respective zone in order to ensure high quality care of patients
• Participate in the market on call schedule and provide telephonic on-call coverage that require telephonic triage based on market needs
• Support advanced level practitioners with in-person or telephonic clinical consultations
• Provide real time supervision of Urgentivist Extenders (paramedics or RNs / LPNs / LVNs) as needed
• Review reports and data to improve population health for patients within their zone and patient panel
• Provide clinical leadership, oversee quality and execute clinical operations within a defined zone
• Oversee the application of specific measurements of quality and ensure that all providers consistently meet thresholds
• Remain current in the knowledge of geriatrics, utilization management, quality management, managed care principals and new clinical developments and technologies
• Participate in the continuous assessment and improvement of the quality of care provided to members
• At the direction of the Market Medical Director participate in the resolution of medically related grievances

Team Performance Management

• Supervise POD leaders and advanced practice practitioners directly reporting to AMD, including conducting regular 1 : 1s, proactively providing performance feedback, reviews and mentorship, overseeing provider education, in-service training, and orientation
• Support the Market Medical Director in recruiting advanced practice practitioners and physicians in their zone, ensuring the pursuit of talent with the appropriate mix of clinical skills and behavioral qualities to retain a high performing team
• Proactive ownership for zone’s performance against key clinical and operational performance metrics
• Ownership of onboarding support and clinical education to providers in the zone
• Assist with creating, publishing and participating in the call schedule, approving PTO and other administrative activities

Interdisciplinary Team Leadership

• Lead and participate in interdisciplinary team meetings, including case reviews that engage the full team, teaching on relevant clinical topics, and training on new protocols and workflows
• Participate in provider and physician meetings
• Join daily huddle with a focused team of interdisciplinary staff Health Plan & Community Relations
• Assist Market Medical Director in enhancing community relationships with targeted and local hospitals, PCPs, community acute care, SNF, LTC and ALF facilities in the market
• Act as a local leader and advocate for the Landmark model with community providers and delivery systems and other community partners or potential business partners
• Serve as an advocate for the team with community providers when escalation is necessary and ensure appropriate resolution

Strategy & Standardization

• Support implementation of centrally led initiatives and develop market-led improvement initiatives Other
• Support Market Medical Director when not available for meetings within and outside of Landmark
• Participate actively in all Peer Review activities
• Other duties as assigned by the Market Medical Director

Competencies :

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;

works well in group problem solving situations; uses reason even when dealing with emotional topics

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills;

shares expertise with others

Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary;

remains open to new ideas

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification;

responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events

Attendance / Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent;

arrives at meetings and appointments on time

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks;

looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow

Required Qualifications :

• Physician currently licensed to practice without restriction in the state of practice and has met or exceeded all the credentialing requirements of a provider within the provider panel
• Board Certified or Eligible in Internal Medicine, Geriatrics, Palliative Care, other IM Subspecialty, Family or Emergency Medicine
• Bilingual in English Spanish
• Participate in rotating call schedule
• Experience in leading teams of physicians and mid-level providers in delivering high-quality, cost-effective care
• Experience in recruiting and hiring medical talent along with continuous supervision of the medical care delivered
• Experience in coaching members of the health care team to provide excellent care or, if needed, determine deficiencies in care and formulate a plan for improvement
• Current in the knowledge of geriatrics, utilization management, quality management, managed care principals and new clinical developments and technologies
• Proven ability to analyze staffing needs sufficient to care for the patient panel
• Access to reliable transportation; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety Policy

Physical Demands :

• Regular requirement to sit; use hands to touch, handle or feel
• Regular requirement to talk and listen
• Occasional requirement to stand; walk and reach with hands and arms
• Occasional requirement to lift and / or move up to 10 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
• Ability to travel by plane or car

Work Environment :

Noise level is usually moderate

If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face

Medical Technologist

Orlando, Florida

Full-time, Nights (36-hour work week)

Pay Range : $55,000-$80,000

Fantastic differentials

Comprehensive benefits package

Sign-on bonus

Cross Country Search has partnered with a hospital in Orlando, Florida looking to add another Medical Technologist to their tenured team.

Check out the details below and apply today to learn more!

Responsibilities :

Performance of a variety of analytical procedures of moderate to high complexity, using manual and automated methods, and through a variety of clinical laboratory methodologies.

In this function, must be able to perform all required calibration, quality control, statistical calculations and other process control and mathematical functions.

Associate must also be able to understand concepts such as linearity, and standard deviation, as it applies to the performance of analytical testing in a clinical laboratory.

Handles supply and inventory issues as required / assigned, identifying key technical parameters, such as lot numbers, storage requirements, etc.

as required for performance of laboratory procedures. Follows laboratory section inventory procedures (e.g., recording date received, condition when received, checking order forms, invoices, etc.

Retrieves supplies, equipment from storage areas as needed.

Trains others as assigned (e.g., students, new employees, etc.).

Participates in department and hospital quality and improvement programs.

Position Requirements :

Bachelor's Degree in Clinical Lab program or Science related program.

Minimum of six (6) months experience. Experience can include clinical practicum time as a student.

Florida Technologist License in Chemistry, Hematology, Serology, Microbiology and Immunohematology. Florida Technologist License in Molecular Pathology preferred.

Nationally recognized certification as a Medical Technologist or equivalent. (ASCP, AAB or AMT).

Willingness to learn other areas.

Medical Technologists

NIGHT SHIFT!

This is an exciting opportunity to work for a leader of resources for a major hospital system. General essential functions include providing lab exams, reporting on data for use in medical diagnoses and treatment in the Blood Bank.

Requirements :

• Bachelors Degree Required
• 6+ months experience as a medical technologist
• Florida Technologist license in chemistry, hematology

Benefits :

• Paid Time Off (PTO)
• Major Holidays
• Shift differentials
• Wellness Programs
• Flexible Spending Accounts Medical, Dependent Care, and Transportation
• 401K with Discretionary Company Match
• Long-Term and Short-Term Disability
• Basic Life & AD&D Insurance
• Public Transportation
• $27-33 / hr + $6 night shift differential w / sign on bonus

Who We Are

Headquartered in Central Florida, Pivotal Placement Services is a full-service national workforce solutions firm that specializes in placing healthcare professionals from staff to leadership with both clinical and non-clinical employers.

Our Comprehensive and Customer Focused Workforce Solutions include, Right-to-Hire Contract Staffing, Direct Placement, and Managed Service Provider (MSP) / Vendor Managed Services (VMS) engagements nationally.

Pivotal Placement Services is an Equal Opportunity Employer.

Summary

PRIMARY FUNCTION : Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive to our offices.

Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow up appointments.

ESSENTIAL FUNCTIONS OF THE JOB : (This list may not include all of the duties that may be assigned.)

• Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
• Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active or PCP is not appropriate.
• Post patient charges and payments. Complete charge and payment reconciliation.
• Scan and upload documents in Document Management system.
• Sort and deliver mail and PA documents received through courier. Maintain clean work area and patient waiting area.
• Participate in staff and educational meetings.
• patient-facing

PERFORMANCE REQUIREMENTS :

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

TYPICAL WORKING CONDITIONS :

• Indoor Work
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable
• Operating Computer
• Reach Outward
• Manual Dexterity
• Reach Above Shoulder
• Lift / Carry 10 lbs. or less
• Standing for long periods of time

Other Physical Requirements :

• Vision
• Sense of Sound
• Sense of Smell
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE)

EDUCATION : High School Diploma or equivalent required.

LICENSURE / CERTIFICATION :

Upon hire, and for the duration of the employment period driver’s license must be active and valid.*

EXPERIENCE : Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired.

KNOWLEDGE, SKILLS & ABILITIES :

• Ability to learn & practice Pediatric Associate procedures, policies and protocols.
• Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents.
• Ability to read, comprehend, follow oral and written instructions.
• Interact effectively, supportively with staff & maintain a professional working relation.
• Provide excellent customer service; greet & receive patients / visitors in a professional and friendly manner.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

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