Operations Manager - Asst. General Manager
GENERAL SUMMARY :
The Operations Manager -He / she has the primary responsibility of supporting the General Manager in day to day operations of the restaurant;
conveying the Cane’s culture to his / her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane’s.
He / she will be responsible for upholding Raising Cane’s standards for the Crewmember and Customers experiences. He / she will responsible for leading shifts as well as providing support in financial management, restaurant maintenance and company initiatives.
Benefits offered for all Full-time Restaurant Managers :
- Medical, Dental, Vision & Pharmacy Benefits
- Dependent Care & Healthcare Flexible Spending Account
- Pet Insurance
- 401(k) With Employer Match (age 21 & older)
- Tuition Reimbursement Program
- Basic Life, AD&D & Supplemental Life Insurance
- Short-term & Long-term Disability
- Crewmember Assistance Program
Perks & Rewards for all Restaurant Managers :
- Competitive pay + monthly bonus for all levels of Management!
- Paid Time Off & Sick time
- 8 paid Holidays a year
- Early closure for company events
- Casual Work Attire
- Perkspot Employee Discount Program
KEY RESPONSIBILITIES AND AREAS OF FOCUS :
- Operations Management- Lead What We Do on each shift; at Raising Cane’s What we do is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Promote open communication between all levels of Crew in the restaurant including : Shift Managers, Shift Captains, Trainers and Crewmembers;
- lead the Cane’s Love program in the restaurant which is how Raising Cane’s Respects, Recognizes and Rewards our Crewmembers;
- assess areas of opportunity and recommend solutions or develop plans to address restaurant or Crewmember issues; align Shift Manager performance and Restaurant performance with company standards;
- proactively manage operation of the restaurant to include planning / forecasting of weekly sales, labor and COGs; maintains restaurant cleanliness;
- identifies maintenance problems and communicates problems to General Manager and Facilities Department; leads monthly inventory counts and ensures weekly vendor orders are made and properly received;
lead achievement of all performance metrics
- Business Management- Support the General Manager in managing food and labor costs to increase Restaurant profitability;
- lead restaurant to achieve financial goals set by the Operations Leadership Team; identify issues that need addressed , develop a plan to resolve issue and present findings / suggestions to the General Manager;
- lead the monitoring of spending on all costs to include : contract services, repair and maintenance as well as supply costs;
- write successful Crewmember and Shift Manager schedules that set restaurant up for success and adequate sales volume trends;
support General Manager in writing of the business plan for the restaurant. Maintains open communication with General Manager, Operations Advisor and the Restaurant Support Office Crewmembers
- People Management- Use company approved selective hiring criteria to maintain a quality Crewmember roster; consults with General Manager on all hiring decisions;
- train and develop Shift Managers and Crewmembers to improve the quality of the restaurant operation; support the professional development of the Shift Managers and Crewmembers;
- draft performance plans for Shift managers and share information with General Manager; lead follow up on all performance plans delivered;
lead and execute all new Crewmember and Shift Manager orientations
Project Support - Understand the purpose, intent, rationale, mechanics, requirements and desired results of all company driven programs and initiatives;
actively collaborate, organize and support program implementations at the restaurant level; support General Manager with execution of the restaurants local marketing plans
ADDITIONAL REQUIREMENTS : The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of High School Diploma or equivalent required, some College preferred
- Must be 18 years of age or older
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)
- On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs;
reach and grasp objects
QUALIFICATIONS :
- Ability to lead, motivate, and empower the Cane’s Crewmembers
- Ability to align Crewmembers with Raising Cane’s culture by balancing hard work and having fun
- Ability to manage basic tasks; the restaurant’s Crewmembers and fiscal operations
- Takes initiative
- Has excellent verbal and written skills
- Ability to recognize problems and problem solve
- Ability to set goals and convert plans into action
- Knowledge of Labor Laws
- Knowledge and skills in staffing, scheduling, people and cost management
- New Restaurant opening experience a plus
- 3 years restaurant or retail management preferred
Related Jobs
Operations Manager - Asst. General Manager
GENERAL SUMMARY :
The Operations Manager -He / she has the primary responsibility of supporting the General Manager in day to day operations of the restaurant;
conveying the Cane’s culture to his / her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane’s.
He / she will be responsible for upholding Raising Cane’s standards for the Crewmember and Customers experiences. He / she will responsible for leading shifts as well as providing support in financial management, restaurant maintenance and company initiatives.
Benefits offered for all Full-time Restaurant Managers :
- Medical, Dental, Vision & Pharmacy Benefits
- Dependent Care & Healthcare Flexible Spending Account
- Pet Insurance
- 401(k) With Employer Match (age 21 & older)
- Tuition Reimbursement Program
- Basic Life, AD&D & Supplemental Life Insurance
- Short-term & Long-term Disability
- Crewmember Assistance Program
Perks & Rewards for all Restaurant Managers :
- Competitive pay + monthly bonus for all levels of Management!
- Paid Time Off & Sick time
- 8 paid Holidays a year
- Early closure for company events
- Casual Work Attire
- Perkspot Employee Discount Program
KEY RESPONSIBILITIES AND AREAS OF FOCUS :
- Operations Management- Lead What We Do on each shift; at Raising Cane’s What we do is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Promote open communication between all levels of Crew in the restaurant including : Shift Managers, Shift Captains, Trainers and Crewmembers;
- lead the Cane’s Love program in the restaurant which is how Raising Cane’s Respects, Recognizes and Rewards our Crewmembers;
- assess areas of opportunity and recommend solutions or develop plans to address restaurant or Crewmember issues; align Shift Manager performance and Restaurant performance with company standards;
- proactively manage operation of the restaurant to include planning / forecasting of weekly sales, labor and COGs; maintains restaurant cleanliness;
- identifies maintenance problems and communicates problems to General Manager and Facilities Department; leads monthly inventory counts and ensures weekly vendor orders are made and properly received;
lead achievement of all performance metrics
- Business Management- Support the General Manager in managing food and labor costs to increase Restaurant profitability;
- lead restaurant to achieve financial goals set by the Operations Leadership Team; identify issues that need addressed , develop a plan to resolve issue and present findings / suggestions to the General Manager;
- lead the monitoring of spending on all costs to include : contract services, repair and maintenance as well as supply costs;
- write successful Crewmember and Shift Manager schedules that set restaurant up for success and adequate sales volume trends;
support General Manager in writing of the business plan for the restaurant. Maintains open communication with General Manager, Operations Advisor and the Restaurant Support Office Crewmembers
- People Management- Use company approved selective hiring criteria to maintain a quality Crewmember roster; consults with General Manager on all hiring decisions;
- train and develop Shift Managers and Crewmembers to improve the quality of the restaurant operation; support the professional development of the Shift Managers and Crewmembers;
- draft performance plans for Shift managers and share information with General Manager; lead follow up on all performance plans delivered;
lead and execute all new Crewmember and Shift Manager orientations
Project Support - Understand the purpose, intent, rationale, mechanics, requirements and desired results of all company driven programs and initiatives;
actively collaborate, organize and support program implementations at the restaurant level; support General Manager with execution of the restaurants local marketing plans
ADDITIONAL REQUIREMENTS : The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of High School Diploma or equivalent required, some College preferred
- Must be 18 years of age or older
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)
- On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs;
reach and grasp objects
QUALIFICATIONS :
- Ability to lead, motivate, and empower the Cane’s Crewmembers
- Ability to align Crewmembers with Raising Cane’s culture by balancing hard work and having fun
- Ability to manage basic tasks; the restaurant’s Crewmembers and fiscal operations
- Takes initiative
- Has excellent verbal and written skills
- Ability to recognize problems and problem solve
- Ability to set goals and convert plans into action
- Knowledge of Labor Laws
- Knowledge and skills in staffing, scheduling, people and cost management
- New Restaurant opening experience a plus
- 3 years restaurant or retail management preferred
Manager Materials
Reports to : Senior Manager, Corporate Supply Chain
Overview :
Manages materials planning, materials control, and warehouse functions and employees across one or more Business Units. Typically manages in multiple or very large locations.
Essential Duties : (Approximate % of Time Spent)
Champions service excellence, health, safety, environmental policies, standards and process improvement. Manages workloads and schedules all personnel, ensuring appropriate staffing levels for varying work levels.
Manages departmental costs and approves overtime as necessary. Keeps abreast of department and corporate business plans, anticipates impact on warehouse operations and reacts accordingly. ( 20%)
- Works closely with Planners to make sure inventory stocking levels are appropriate. Reviews usage and demand forecasts to jointly agree on stocking level adjustments to meet changing business needs. (15%)
- Works closely with Sales and Operations teams to ensure inventory and warehouses are located appropriately to support business activities.
Proactively plans for facility expansion or consolidation to meet changing business needs. ( 15%)
Supervises receiving operations from suppliers and from other Archrock locations to ensure that items are received and stocked timely and accurately.
Supervises fulfillment of Pick / Pack / Ship orders. Ensures items are processed in a timely manner, meeting established standards.
Ensures that all items are packed to protect merchandise and are in boxes that meet shipping requirements. ( 15%)
Implements, manages and communicates performance measures and productivity standards for all warehouse tasks. Reviews individual progress and development on a regular basis, ensures that employees are receiving appropriate training and recommends ways of increasing productivity and improving quality.
Administers employee feedback in accordance with Archrock Performance Management Program. ( 10%)
- Ensures inventory accuracy through periodic cycle counts and annual physical inventories. ( 15%)
- Provides leadership and communication of best practices to the team and management. Promotes team environment in daily activities.
Practices open communication with all members of Warehouse team, Internal and external business partners. ( 10%)
Non-Essential Duties : Performs other duties as assigned.
All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and / or regulatory requirements at all times.
Skills and Abilities :
Ability to :
- perform all essential duties
- exhibit strong customer service, interpersonal, coaching and leadership skills
- demonstrate strong organizational, planning and scheduling, and process management skills
- demonstrate strong analytical abilities, mechanical aptitude combined with problem solving skills
- demonstrate strong writing skills and oral communication skills
Knowledge :
- Knowledge of Warehouse Management processes and systems and MRP (Material Requirements Planning) preferred
- Subject matter knowledge of warehouse functions, procurement practices, freight, etc.
- Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
Minimum Education and Certification :
Bachelor degree with a business or Supply Chain emphasis preferred
Minimum Experience :
- Seven or more years’ experience in warehousing and logistics with a proven track record of managing people, driving process improvements, and implementing cost savings
- Experience managing costs and budgets
Leadership :
- Drives a culture of safety with the expectation of zero incidents
- Manages all resources (personnel, equipment, materials, facilities, funds and reputation) for assigned area
- Coordinates schedule and sets priorities in order to ensure task completion
- Assesses training needs and ensures that team members are receiving proper training and that training programs are utilized and improves training gaps
- Ensures that employees are setup to be successful through programs such as feedback and recognition
- Coaches and counsels Leads to improve supervisory, team building and problem resolution skills, as appropriate
- Responsible for performance management and employee development
- Manages hire, fire, job and salary change actions per delegation of authority and required approvals
- Implements, manages and communicates work standards and performance metrics for assigned team
Physical Demands : (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
- Must be fit for duty for the job tasks being performed
- Must meet the medical requirements necessary to wear PPE required by role
- Frequently required to display good manual dexterity and to reach with hands and arms
- Frequently required to talk and hear
- Frequently required to perform repetitive motions, sit while using PC and to stand and walk with good balance
- Occasionally required to stoop, twist, kneel, and squat
- Occasionally required to lift, move and carry up to 50 pounds and to push and pull up to 110 pounds
- Occasionally required to climb, stairs and slanted ladders and carry up to 30 pounds with one hand
- Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus
Problem Solving and Innovation :
- Analyzes performance data on an on-going basis and develops recovery plans as needed
- Finds immediate solutions to prevent escalation and solutions to resolve conflicts between customer and company requirements
- Implements preventative and corrective actions in a timely manner
- Expected to drive process improvements and to teach others to identify opportunities, provide ideas, methods and innovations and to implement improvements to enhance safety, teamwork, efficiency and quality
Impact :
- Full responsibility and impact on planning, scheduling and procedural change for assigned area
- Monitors and approves overtime
- Accountable for warehouse and team HSE performance, service quality, and customer satisfaction
- Assists with preparation of the budget for assigned area, manages to budget, reports variances and develops recovery plans as needed
This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.
All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties.
Store Manager
OVERVIEW OF THE POSITION
As a Store Manager for Scrubs & Beyond understanding our customers’ needs and helping them find the best product to fill that need is Job One! Our associates are dedicated to delivering exceptional customer service that positively impacts sales and contributes to an upbeat, friendly environment.
You’ll lead, manage and organize our store according S&B’s values, policies and procedures.
MAJOR RESPONSIBILITIES / ESSENTIAL JOB DUTIES
- Model excellent customer service.
- Achieve location’s sales plan and use performance targets to maximize business results.
- Manage, recruit, on-board, and train all staff.
- Ensure associates understand and meet the needs of the business.
- Complete all operational activities in compliance with company policies and procedures
- Implement all merchandising guidelines.
- Effectively manage store inventory.
- Ensure all cash management duties are followed.
- Follow and execute safety and security routines.
- Demonstrate regular attendance and timeliness.
SKILL SET
- Comprehension of standard business practices and the ability to identify processes to help achieve our organizational objectives.
- Broad understanding of customer needs.
- Proved record of managing conflict directly and firmly.
- Ability to communicate clearly and concisely across the organization.
- Able to adapt to changing demands and stressful circumstances.
- Commitment to a flexible schedule.
- Technical aptitude to use company systems.
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
EXPERIENCE PROFILE :
- Must be at least 18 years of age.
- 1-3 years retail experience.
- Experience in a supervisory capacity.
EDUCATION :
A high school diploma or G.E.D. is required (Some higher education is preferred).
PHYSICAL DEMANDS :
- Constantly standing and walking
- Constantly reaching, pushing, pulling, grasping
- Frequently stooping, kneeling, crouching
- Frequently lifting up to 20 pounds and occasionally lifting up to 50 pounds
- Occasionally climbing and descending ladders and step stools
- Hearing with or without correction to understand verbal communication
- Visual Acuity to perform any activity where the seeing job is at or within arm's reach
General Manager
Firehouse Subs is looking for our next great General Manager!
This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations.
Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. We have a Commitment to and Passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety and hiring the best! Join our team and you’ll become part of a company that’s consistently rated among the best in the field of fast casual restaurants.
Benefits :
General Manager Benefits :
- Profit Sharing - BONUS
- Excellent Pay
- Health, Dental and Vision insurance
- 10 days Vacation- PTO- Plus Birthday bonus
- Paid Company Cell phone
- Free Meals
- $$$ - Referral program
- Health Club Membership reimbursement
- Yearly Travel incentive
- Pride of being with the BEST!
Additional Requirements :
- Able to work on your feet for up to 13 hours at a time
- Able to lift up to 50 lbs
- Open availability - ability to work weekends and some nights required
- Cash handling skills required
- Familiarity with Microsoft office required
- Top notch customer service skills
- Ability to lead and develop a strong team
Requirements :
- Possess a positive attitude, Be ready and willing to manage their team and serve customers, every day with a smile.
- Be able to hire, train and motivate a high performance team.
- Understand and be able to manage food and labor costs.
- Understand a Profit and Loss Statement and operate restaurant at maximum profitability.
- 1+ years of management experience
As the General Manager, you will :
- Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
- Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
- Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® culture of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.
- Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
- Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
- Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
- Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers
- Actively participate in Local Restaurant Marketing in local trade area.
- Implement and promote all Public Safety Foundation initiatives.
- Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
- Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
- Represent Firehouse Subs® in a professional, positive manner at all times.
- Communicate effectively to the GM / Owner any and all issues that may impact our business.
- Maintain restaurant equipment in full working order and communicates problems immediately to Owner.
- Any other duties assigned by the Owner.
Firehouse Subs is growing fast, and we need you! We have a commitment to and passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety.
- and hiring the best! Join our team and you'll become part of a company that's consistently rated among the best in the field of fast casual restaurants.
Assistant Manager
Co-Manager is a development role for those who have been tuning their skills for management and are ready for the next step.
Here you will hone your leadership skills in communication, delegation and administration. Utilizing skills from previous experience to assist the general manager in daily, weekly and monthly duties such as schedule keeping, inventory, food orders and accepting deliveries.
Bring with you a high level of energy and commitment as those are prerequisites for the GM role.
The Little Caesars Co-Gm will report to the General Manager. The Little Caesars Co-Gm will have primary day-to-day responsibility for planning, implementing, managing and controlling all operational related activities of our Little Caesars Operations.
This position will oversee Little Caesars restaurant operations including product production, inventory, personnel, sales, marketing and financial performance.
This position will also be responsible for ensuring that the Little Caesars facility is operated within the operational guidelines established by Little Caesars Corporate.
Qualifications and Requirements :
Minimum 1 Year management experience in a QSR restaurant facility.
DRESS CODE : Uniform required by Magnum foods, Little Caesars
Must be detail-oriented
Must have excellent Customer Service and Employee Relations skills.
Must be able to perform under pressure in high volume situations.
Must be capable of standing for long periods of time.
Ability to lift up to 50 pounds.
Must be able to work in and out of different temperature ranges.
Values :
Serve others : We are in the business of making our customers’ lives easier every chance we get. We are generous and selfless.
Own your work : We give more than what’s expected. We embrace accountability and care deeply. We have relentlessly high standards and never accept less than the best.
Invent Something : We make things happen. We are curious, adventurous and open-minded. We believe in taking the initiative to improve whatever we touch.
We dream it, then do it.
Never Give Up : We act fast with fearless determination. Obstacles never stop us from reaching our goals.
Be an All-Star : We believe in more than just being a player. We aim to raise the bar, inspire, motivate, mentor, and make an impact.
We strive to be a force of good and a source of fund.
Magnum Foods, Little Caesars isn't just in the pizza business, we are in the people business! Year after year, we have taken great pride in developing a diversified and talented team that makes this company a great place to work, since 1983! For many, this is the first step in becoming a future leader and the foundation for success.
Come join the fun here at Magnum Foods, Little Caesars!