Manager
SUMMARY :
Assistant General Managers hold a leadership position within the management team. Acting as a stand in when the General Manager is not present, the AGM is responsible to drive the full scope of restaurant operations in relation to people, operations and financial management.
Assistant General Managers have demonstrated the ability to manage all aspects of the business and play a vital role supporting the GM's long and short term vision for the restaurant.
AGMs are seen as high potential
managers that are being developed to become Chopt's future 'General Managers'.
RESPONSIBILITIES : People Management
People Management
- Oversees and manages store level human resources objectives : recruitment, onboarding, training, performance management / evaluations, disciplinary action, succession planning (JourneyMap), payroll and HR administration
- Ensures compliance with all company, federal, state and local labor laws and policies; partners with General Manager and / or HQ human resources to resolve employee relation issues
- Responsible for coordinating and facilitating team meetings that communicate company-led initiatives, including but not limited to saladbration, compliance training and SOP trainings
- Inspires team to execute high hospitality standards and initiates service recovery plans as needed; Drives training initiatives and ensures restaurant has the requisite amount of expert Choprs and resources to properly execute duties The Chopt Way’
- Actively seeks opportunities to foster team morale; responsible for the engagement and retention of employees
- Engages in the leadership development of employees : identifying potential and developing talent through mentorship and coaching opportunities;
provides feedback to all team members as needed
Appropriately delegates duties to non-exempt managers, shift leaders and hourly staff in accordance to job level
Operations Management
Maintains The Chopt Way’ standards by continually monitoring and auditing
production, employee productivity, food and beverage quality, guest satisfaction
and store cleanliness (POV); initiating and delegating actions of improvement
when needed
Continuously ensures store and team members are in compliance with OSHA,
local health and safety codes as well as company food safety policies and
procedures; responsible for ensuring location passes any company issued or
local health department audits
- Oversees and participates as needed in opening, closing and shift transition functions
- Oversee and manage inventory flow process, including resolving issues with vendors, inventory flow and COGs
- Drive customer loyalty by creating and maintaining rapport with guests, promotion of store catering program, community relationship building and local store marketing initiatives
- Ability to execute all operational administrative duties, including but not limited to ordering, receiving orders, scheduling, P&L reports and HR paperwork
Financial Management
Drive financial objectives by analyzing P&L variances; initiating corrective actions; establishing and monitoring financial controls;
developing and implementing strategies to increase average meal checks / profits
- Forecast short and long term inventory and labor needs; schedule and make adjustments as needed to meet daily and period budget
- Review and audit entries on financial reports and logs; run end day reporting (sales / labor)
- Oversee and participate in all cash handling duties and execute all POS managerial duties, including auditing cash drawers as needed
QUALIFICATIONS
General Requirements
- Fulfills all requirements of a Non-exempt (NE) Manager
- Minimum of 2-3 years of supervisory experience, preferably in a quickserve / food & beverage operation Soft Skills
- Excellent written and verbal communication skills, including the ability to lead team meetings and professionally correspond via e-mail
- Able to build rapport with vendors, customers, employees and stakeholders of all levels within and outside the organization
- High-level organizational skills with multi-tasking capabilities; able to operate
with a sense of urgency and effectively direct change of priorities to the team
- Ability to cultivate a team that executes based on Chopt core values, BETTER Hospitality standards and Chopt sixth sense
- Possess a high-level of critical thinking skills to handle customer complaints and employee relations issues appropriately and according to company policy
- Passion for the development of others; strong coaching skills
Hard Skills
- Proficient in Windows and Microsoft Office / Excel management reporting
- Managerial understanding of Point of Sales (POS) systems / functions and inventory / cost control applications
- Possess proficient mathematical, quantitative and analytical skills in order to under-stand and execute all financial management duties
- Experience with P&L Analysis; ability to interpret financial statements, understand contributing factors and prepare action plans based on analysis
- Understands local and state laws regarding labor relations, food safety, workplace safety (OSHA) and can ensure location adheres to all relegations
Physical Requirements / Work Conditions
- Must have the ability to stand for long periods of time and work in a fast-paced environment
- Standing, stooping, kneeling, walking, wiping, reaching, bending and lifting are required actions throughout a shift
- Ability to lift up to 50 pounds as needed throughout shift
- Availability to work flexible shifts and schedules, inclusive of some weekends and some holidays as needed; five-day work week.
Related Jobs
Manager
SUMMARY :
Assistant General Managers hold a leadership position within the management team. Acting as a stand in when the General Manager is not present, the AGM is responsible to drive the full scope of restaurant operations in relation to people, operations and financial management.
Assistant General Managers have demonstrated the ability to manage all aspects of the business and play a vital role supporting the GM's long and short term vision for the restaurant.
AGMs are seen as high potential
managers that are being developed to become Chopt's future 'General Managers'.
RESPONSIBILITIES : People Management
People Management
- Oversees and manages store level human resources objectives : recruitment, onboarding, training, performance management / evaluations, disciplinary action, succession planning (JourneyMap), payroll and HR administration
- Ensures compliance with all company, federal, state and local labor laws and policies; partners with General Manager and / or HQ human resources to resolve employee relation issues
- Responsible for coordinating and facilitating team meetings that communicate company-led initiatives, including but not limited to saladbration, compliance training and SOP trainings
- Inspires team to execute high hospitality standards and initiates service recovery plans as needed; Drives training initiatives and ensures restaurant has the requisite amount of expert Choprs and resources to properly execute duties The Chopt Way’
- Actively seeks opportunities to foster team morale; responsible for the engagement and retention of employees
- Engages in the leadership development of employees : identifying potential and developing talent through mentorship and coaching opportunities;
provides feedback to all team members as needed
Appropriately delegates duties to non-exempt managers, shift leaders and hourly staff in accordance to job level
Operations Management
Maintains The Chopt Way’ standards by continually monitoring and auditing
production, employee productivity, food and beverage quality, guest satisfaction
and store cleanliness (POV); initiating and delegating actions of improvement
when needed
Continuously ensures store and team members are in compliance with OSHA,
local health and safety codes as well as company food safety policies and
procedures; responsible for ensuring location passes any company issued or
local health department audits
- Oversees and participates as needed in opening, closing and shift transition functions
- Oversee and manage inventory flow process, including resolving issues with vendors, inventory flow and COGs
- Drive customer loyalty by creating and maintaining rapport with guests, promotion of store catering program, community relationship building and local store marketing initiatives
- Ability to execute all operational administrative duties, including but not limited to ordering, receiving orders, scheduling, P&L reports and HR paperwork
Financial Management
Drive financial objectives by analyzing P&L variances; initiating corrective actions; establishing and monitoring financial controls;
developing and implementing strategies to increase average meal checks / profits
- Forecast short and long term inventory and labor needs; schedule and make adjustments as needed to meet daily and period budget
- Review and audit entries on financial reports and logs; run end day reporting (sales / labor)
- Oversee and participate in all cash handling duties and execute all POS managerial duties, including auditing cash drawers as needed
QUALIFICATIONS
General Requirements
- Fulfills all requirements of a Non-exempt (NE) Manager
- Minimum of 2-3 years of supervisory experience, preferably in a quickserve / food & beverage operation Soft Skills
- Excellent written and verbal communication skills, including the ability to lead team meetings and professionally correspond via e-mail
- Able to build rapport with vendors, customers, employees and stakeholders of all levels within and outside the organization
- High-level organizational skills with multi-tasking capabilities; able to operate
with a sense of urgency and effectively direct change of priorities to the team
- Ability to cultivate a team that executes based on Chopt core values, BETTER Hospitality standards and Chopt sixth sense
- Possess a high-level of critical thinking skills to handle customer complaints and employee relations issues appropriately and according to company policy
- Passion for the development of others; strong coaching skills
Hard Skills
- Proficient in Windows and Microsoft Office / Excel management reporting
- Managerial understanding of Point of Sales (POS) systems / functions and inventory / cost control applications
- Possess proficient mathematical, quantitative and analytical skills in order to under-stand and execute all financial management duties
- Experience with P&L Analysis; ability to interpret financial statements, understand contributing factors and prepare action plans based on analysis
- Understands local and state laws regarding labor relations, food safety, workplace safety (OSHA) and can ensure location adheres to all relegations
Physical Requirements / Work Conditions
- Must have the ability to stand for long periods of time and work in a fast-paced environment
- Standing, stooping, kneeling, walking, wiping, reaching, bending and lifting are required actions throughout a shift
- Ability to lift up to 50 pounds as needed throughout shift
- Availability to work flexible shifts and schedules, inclusive of some weekends and some holidays as needed; five-day work week.
Account Manager
CorVel is hiring an Account Manager to join our East Coast team - this role has the option to work from home and we are currently seeking applicants in VA, DC, TN, NC, SC or GA.
The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client;
understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing / selling / implementing additional services.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES :
- Provide consultative customer services for one or more new or established accounts
- Introduce new services independently or with assistance as needed
- Handle local or regional accounts
- Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m.
- Revenue growth with existing accounts
- Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management
- Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information.
Must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges
Client Retention - Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained.
Communicate and engage senior management in account status, challenges and goals. Every national account and large account will have an RVP assigned as a senior operations representative to the account
Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns before they become issues.
Maintain an open items matrix to document all issues and resolution
- Facilitate and coordinate internal customer set-up and external implementation
- Coordinate and attend customer meetings. Ensure appropriate CorVel participants are engaged
- Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer
- Develop / maintain account service instructions / communicate to service staff and post on the Intranet
- Manage contract renewals / price increases; coordinate with the AE and / or management team as appropriate
- Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales
- Regular attendance on the Monthly Account Manager Call
- Monthly account updates and all new service opportunities documented in Salesforce.com
- Follow CorVel policies and procedures
- Requires regular and consistent attendance
- Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
- Additional duties may be assigned
KNOWLEDGE & SKILLS :
- Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach
- Knowledge of CorVel's services and completion of all CorVel Product Training Modules
- Business acumen, coupled with enthusiasm and decorum
- Excellent communication / presentation skills and ability to build relationships
- Strong interpersonal skills and commitment to customer service
- Able to work collaboratively and independently
- Highly developed organizational abilities as well as analytical and time management skills
- Must be proficient in Microsoft applications and CRM software (Salesforce)
EDUCATION & EXPERIENCE :
- Bachelor's degree, national certification or equivalent in business or sales and marketing
- Demonstrated experience in management or supervision
- Training within the insurance industry, managed care or related field preferred
ABOUT CORVEL :
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.
CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.
We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
LI-Remote
Manager
Want to learn more about what it's like to work at Sixty? Download the "1Huddle" app ( https : / / qrco.de / bcWnMF) and sign using the VIP code " BEHINDTHEVINES " to play a game and learn more!
We are fully staffed but hiring to fuel our expansion!
Salary Range Commensurate w / Experience :
$55k-$75k / year
plus monthly profit share)
BENEFITS :
- FLEXIBLE SCHEDULES
- UP TO 17 DAYS OF PTO
- 401K MATCH
- INSURANCE AFTER 60 DAYS
- WINE COUNTRY TRIPS EVERY QUARTER
- WSET / SOMMELIER CERTIFICATION
- FREE ACCESS TO MENTAL HEALTH SERVICES
We are looking for talented, top-of-your-game Managers that are singularly focused on providing exceptional Guest experiences.
Sixty Vines is a differentiated brand expanding nationally with the mission to bring the wine country to all of our Guests while reducing our carbon footprint.
We want leaders that geek out over wine and great food and can build teams that do the same. This is an opportunity to have a voice in the growth and development of a unique brand.
Become part of the team that is reimagining wine culture. Our cuisine is inspired by the wine country and an open kitchen that delights every sense.
Career Opportunity available for : Restaurant Manager
As a Manager, you work within a management team of 3-5 where everyone assists in overseeing the daily operations of the restaurant.
The Manager's duties include ensuring effective operations, providing the high food quality and cleanliness standards, engaging in team member training and development, reviewing financial information, and ensuring guest satisfaction.
That is in addition to motivating our team to provide excellent customer service in our chef inspired and wine centric restaurant.
This is an opportunity for you to have a quality life balance and long term opportunity in our growing concept.
Tips To Succeed
- Adopt a guest first mentality
- Live the culture with a high-energy, service-oriented attitude that motivates your team and gets results
- Develop a strict standard by maintaining the integrity of food and beverage quality Continuously train, develop, and mentor team members
- Maintain a working knowledge of all recipes, products, and production procedures
- Focus on Driving Sales
Our Expectations
- Assist with interviewing, hiring, training and follow up with new team members
- Ensure all food and drink are consistently prepared and served according to recipes, standards, and quality standards
- Ability to fill in where needed to ensure guest satisfaction and maintain efficient operations
- Participate in ordering and monitoring inventory and supply levels, kitchen equipment, and cleanliness
Minimum Qualifications
- 2+ Years of Restaurant Management Experience in high volume, full-service environment
- Must have a passion for hospitality
- Results driven, trustworthy, and team oriented
- Food Manager Certification Hard working, outgoing, positive and friendly
- Bachelor's Degree or Certification in Hospitality or Culinary field is preferred
APPLY TODAY!
We are able to offer you a very competitive compensation package and opportunities to grow a great, up and coming brand!
Manager
JOB SUMMARY
The Manager is responsible for working with the General Manager to ensure the overall success of the Company with day-to-day operations and management responsibilities.
These duties will include supervising all employees on the floor, performing all manager POS responsibilities, ensuring all food and beverage products are high quality and made and presented in accordance with Company specifications, ensuring the restaurant is clean and safe for all employees and guests, making sure all operational supplies are adequate and fully stocked, being able to respond to all guest and employee issues in an effective and professional manner, and completing all documentation necessary for the day-to-day operation of the restaurant including manager logs and any incident or workers compensation reports.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Exhibit consistently dependable, reliable, punctual, and trustworthy conduct
- Maintain safe, secure, and healthy facility environment by enforcing ServSafe and other sanitation standards and procedures, and complying with all health and legal regulations
- Maintain operations by implementing policies and standard operating procedures, implementing production, productivity, quality, and patron-service standards, determining, and implementing system improvements
- Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, and building relationships with preferred patrons
- Accomplish company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- Strictly enforce and comply with all regulatory, employment, wage and hour, and other legal compliance policies and procedures associated with the restaurant business
- Manage and direct all staff employees in a manner that promotes exemplary customer service
- Work to ensure a safe work environment for all employees
SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
- Knowledge of Teamwork and Toast POS system
- Quality focus
- Ability to read, write and speak the English language to interact with customers, the public and employees
- Proficient verbal communication skills
- Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment
- Strong interpersonal skills to provide overall guest satisfaction and be able to manage a large and diverse employee workforce, and be able to maintain staff moral
- Knowledge of proper food handling requirements
- Knowledge of bar and kitchen items
- Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.
QUALIFICATION STANDARDS
Education
- High School Diploma or GED equivalent required
- College degree preferred
Experience
- Minimum of two years’ experience in a fast-paced restaurant / bar management role
- Must be at least 21 to meet minimum age requirement of the State of California to serve alcoholic beverages
- Licenses or Certificates
- Food Handlers Card
- ABC Service Certification
- CPR certification and / or First Aid training preferred
GROOMING
All employees must wear the proper uniform and maintain a neat, clean and well-groomed appearance in accordance with the Company’s grooming standards.
This policy is implemented in compliance with the Company’s obligations related to accommodating religious beliefs and practices, medical conditions and disabilities.
PHYSICAL REQUIREMENTS / WORKING ENVIRONMENT
- Must be able to work in an environment with constantly elevated temperatures
- Must be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employees
- Must be able to lift at least 50 lbs.
OTHER
Applicants with additional language skills preferred
Territory Sales Manager
Company Description
At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams.
Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency.
We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work.
Learn more about our culture here.
Job Description
As a Territory Manager for our Therma-Tru brand , you’ll have the opportunity to grow top line sales within the Tennessee and northern Alabama territory .
You will be responsible for cultivating relationships with key and prospective distributor accounts to drive future sales growth.
The Territory Manager will also act as the company’s front-line primary contact by establishing and maintaining relationships with key executives, purchasing / estimating, construction / operations, sales, architecture, design, and finance personnel (or other disciplines) within customers’ and prospects’ organizations.
The ideal candidate will have experience in selling and knowledge of doors and building materials, be extremely autonomous, and able to travel overnight approximately 4-6 nights a month .
You will have a background of growing and maintaining relationships through high-touch communications and knowledge sharing.
This remote position is based in Nashville, TN area, however, you can reside within the state of Tennessee. The salary range is anywhere from a base of $85-95K with a bonus / commission opportunity based on your territory’s performance.
What you will be doing :
- Develops business plan and targets for market and channel growth through conversion within assigned territory.
- Owns existing customer relationships but spends the majority of time cultivating new relationships with key distributors, dealers, and builders within specific areas.
- Primary contact for escalation of issues by customer accounts of Segment Managers / Specialists
- Collaborates with DM's on establishing market pricing consistent with existing market dynamics.
- Collaborate with DM’s, R&D, Engineering, and QC regarding new products and competitor’s information, as well as communicating field and quality issues.
- Communicate and train customers on TT products and range of value-added services.
- Presents and implements marketing, merchandising, and promotional programs and materials to customers.
- Proactively and effectively assist in resolving service issues in partnership with Customer Service Group.
- Effectively handle all administrative tasks (activity reports, future / prospective opportunities, expenses, etc.) in a timely manner.
- Maintain current database on customers and prospects.
- Attend trade shows as necessary.
- May perform other duties as assigned.
Qualifications
- 5-7 years direct sales experience in building products industry
- Experience calling on distributors, dealers, builders and / or contractors.
- Excellent communication skills - written, one-on-one, and presentations.
- Proficiency in Microsoft Office programs and CRM
Preferred Qualifications
- Bachelor’s degree in Sales, Marketing, or related field
- Experience with multi-step distribution channel
- Experience with sales forecasting
Additional Information
At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs.
This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more.
We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.
Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments : water, outdoors and security.
We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates.
Please visit our website at fbin.com to learn more.
Equal Employment Opportunity
FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability / handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at FBIN.
[email protected] and let us know the nature of your request along with your contact information.