Requisition ID 2023-34219

Category : General Manager

Location : US-TN-Nashville

Overview

General Manager

As a General Manager ("GM"), you will lead the success of your store and team by setting the bar high for performance. You will coach, develop, and lead your team to reach Company objectives and metrics in a fast-paced, dynamic, and high-energy environment.

Along the way, we'll provide you with a training and development program to help you move your career forward.

Responsibilities

Oversee, coach, and develop all store Team Members in order to build new business and maintain store profitability. This includes training Team Members on systems, policies, compliance, account management, recovery, and daily performance reports.

Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs).

Track, analyze, and train Team Members on various performance reports.

Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.

Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planogram and ensuring seasonal and / or promotional marketing material are displayed properly.

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

A full-time work schedule for this position includes, at a minimum, 48-hours per week .

Qualifications

• High School Diploma or equivalent required
• Minimum 2 years of experience and proven success in a supervisory or leadership role
• Excellent verbal and written communication skills
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)
• Physical demands for this position frequently include : the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications

• Associate degree or higher
• Prior leadership experience in a sales or customer service-oriented position
• Experience in retail, sales, or financial industry
• Bilingual English / Spanish is a plus and may be required for certain locations

Our Benefits Include :

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid On-The-Job Training & Professional Development Programs
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
• Traditional 401(k) and Roth 401(k) with Company match
• Flexible Spending Accounts
• Basic and AD&D Life Insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
• 5 Day Work Week & Closed on Sundays
• Diverse Culture and Inclusive Environment

Learn More About Us

The TMX Finance® Family of Companies ("the Company") is one of the largest consumer specialty finance organizations in the United States.

With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering.

These companies are represented nationwide, and their growth has launched a wealth of career opportunities in both our stores and at our corporate offices.

If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.

Our Commitment to Diversity, Inclusion & Belonging

Diversity at the TMX Finance® Family of Companies is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values.

We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward.

Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.

Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important : The TMX Finance® Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.

Any official email correspondence will come from the domain @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.

For questions or verification, call 1- 855-TMX-JOBS.

New hires in supplement bonus eligible positions will be paid a one-time Sign-On Bonus in the amount of their monthly supplemental bonus on their first paycheck.

Store hours, schedules, and / or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company.

Speak with your recruiter for the most up-to-date hourly requirements .

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

LI-AC1

PI222728669

CorVel is hiring an Account Manager to join our East Coast team - this role has the option to work from home and we are currently seeking applicants in VA, DC, TN, NC, SC or GA.

The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client;

understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing / selling / implementing additional services.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES :

• Provide consultative customer services for one or more new or established accounts
• Introduce new services independently or with assistance as needed
• Handle local or regional accounts
• Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m.
• Revenue growth with existing accounts
• Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management
• Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information.

Must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges

Client Retention - Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained.

Communicate and engage senior management in account status, challenges and goals. Every national account and large account will have an RVP assigned as a senior operations representative to the account

Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns before they become issues.

Maintain an open items matrix to document all issues and resolution

• Facilitate and coordinate internal customer set-up and external implementation
• Coordinate and attend customer meetings. Ensure appropriate CorVel participants are engaged
• Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer
• Develop / maintain account service instructions / communicate to service staff and post on the Intranet
• Manage contract renewals / price increases; coordinate with the AE and / or management team as appropriate
• Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales
• Regular attendance on the Monthly Account Manager Call
• Monthly account updates and all new service opportunities documented in Salesforce.com
• Follow CorVel policies and procedures
• Requires regular and consistent attendance
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
• Additional duties may be assigned

KNOWLEDGE & SKILLS :

• Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach
• Knowledge of CorVel's services and completion of all CorVel Product Training Modules
• Business acumen, coupled with enthusiasm and decorum
• Excellent communication / presentation skills and ability to build relationships
• Strong interpersonal skills and commitment to customer service
• Able to work collaboratively and independently
• Highly developed organizational abilities as well as analytical and time management skills
• Must be proficient in Microsoft applications and CRM software (Salesforce)

EDUCATION & EXPERIENCE :

• Bachelor's degree, national certification or equivalent in business or sales and marketing
• Demonstrated experience in management or supervision
• Training within the insurance industry, managed care or related field preferred

ABOUT CORVEL :

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.

CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.

We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

LI-Remote

Want to learn more about what it's like to work at Sixty? Download the "1Huddle" app ( https : / / qrco.de / bcWnMF) and sign using the VIP code " BEHINDTHEVINES " to play a game and learn more!

We are fully staffed but hiring to fuel our expansion!

Salary Range Commensurate w / Experience :

$55k-$75k / year

plus monthly profit share)

BENEFITS :

• FLEXIBLE SCHEDULES
• UP TO 17 DAYS OF PTO
• 401K MATCH
• INSURANCE AFTER 60 DAYS
• WINE COUNTRY TRIPS EVERY QUARTER
• WSET / SOMMELIER CERTIFICATION
• FREE ACCESS TO MENTAL HEALTH SERVICES

We are looking for talented, top-of-your-game Managers that are singularly focused on providing exceptional Guest experiences.

Sixty Vines is a differentiated brand expanding nationally with the mission to bring the wine country to all of our Guests while reducing our carbon footprint.

We want leaders that geek out over wine and great food and can build teams that do the same. This is an opportunity to have a voice in the growth and development of a unique brand.

Become part of the team that is reimagining wine culture. Our cuisine is inspired by the wine country and an open kitchen that delights every sense.

Career Opportunity available for : Restaurant Manager

As a Manager, you work within a management team of 3-5 where everyone assists in overseeing the daily operations of the restaurant.

The Manager's duties include ensuring effective operations, providing the high food quality and cleanliness standards, engaging in team member training and development, reviewing financial information, and ensuring guest satisfaction.

That is in addition to motivating our team to provide excellent customer service in our chef inspired and wine centric restaurant.

This is an opportunity for you to have a quality life balance and long term opportunity in our growing concept.

Tips To Succeed

• Adopt a guest first mentality
• Live the culture with a high-energy, service-oriented attitude that motivates your team and gets results
• Develop a strict standard by maintaining the integrity of food and beverage quality Continuously train, develop, and mentor team members
• Maintain a working knowledge of all recipes, products, and production procedures
• Focus on Driving Sales

Our Expectations

• Assist with interviewing, hiring, training and follow up with new team members
• Ensure all food and drink are consistently prepared and served according to recipes, standards, and quality standards
• Ability to fill in where needed to ensure guest satisfaction and maintain efficient operations
• Participate in ordering and monitoring inventory and supply levels, kitchen equipment, and cleanliness

Minimum Qualifications

• 2+ Years of Restaurant Management Experience in high volume, full-service environment
• Must have a passion for hospitality
• Results driven, trustworthy, and team oriented
• Food Manager Certification Hard working, outgoing, positive and friendly
• Bachelor's Degree or Certification in Hospitality or Culinary field is preferred

APPLY TODAY!

We are able to offer you a very competitive compensation package and opportunities to grow a great, up and coming brand!

SUMMARY :

Assistant General Managers hold a leadership position within the management team. Acting as a stand in when the General Manager is not present, the AGM is responsible to drive the full scope of restaurant operations in relation to people, operations and financial management.

Assistant General Managers have demonstrated the ability to manage all aspects of the business and play a vital role supporting the GM's long and short term vision for the restaurant.

AGMs are seen as high potential

managers that are being developed to become Chopt's future 'General Managers'.

RESPONSIBILITIES : People Management

People Management

• Oversees and manages store level human resources objectives : recruitment, onboarding, training, performance management / evaluations, disciplinary action, succession planning (JourneyMap), payroll and HR administration
• Ensures compliance with all company, federal, state and local labor laws and policies; partners with General Manager and / or HQ human resources to resolve employee relation issues
• Responsible for coordinating and facilitating team meetings that communicate company-led initiatives, including but not limited to saladbration, compliance training and SOP trainings
• Inspires team to execute high hospitality standards and initiates service recovery plans as needed; Drives training initiatives and ensures restaurant has the requisite amount of expert Choprs and resources to properly execute duties The Chopt Way’
• Actively seeks opportunities to foster team morale; responsible for the engagement and retention of employees
• Engages in the leadership development of employees : identifying potential and developing talent through mentorship and coaching opportunities;

provides feedback to all team members as needed

Appropriately delegates duties to non-exempt managers, shift leaders and hourly staff in accordance to job level

Operations Management

Maintains The Chopt Way’ standards by continually monitoring and auditing

production, employee productivity, food and beverage quality, guest satisfaction

and store cleanliness (POV); initiating and delegating actions of improvement

when needed

Continuously ensures store and team members are in compliance with OSHA,

local health and safety codes as well as company food safety policies and

procedures; responsible for ensuring location passes any company issued or

local health department audits

• Oversees and participates as needed in opening, closing and shift transition functions
• Oversee and manage inventory flow process, including resolving issues with vendors, inventory flow and COGs
• Drive customer loyalty by creating and maintaining rapport with guests, promotion of store catering program, community relationship building and local store marketing initiatives
• Ability to execute all operational administrative duties, including but not limited to ordering, receiving orders, scheduling, P&L reports and HR paperwork

Financial Management

Drive financial objectives by analyzing P&L variances; initiating corrective actions; establishing and monitoring financial controls;

developing and implementing strategies to increase average meal checks / profits

• Forecast short and long term inventory and labor needs; schedule and make adjustments as needed to meet daily and period budget
• Review and audit entries on financial reports and logs; run end day reporting (sales / labor)
• Oversee and participate in all cash handling duties and execute all POS managerial duties, including auditing cash drawers as needed

QUALIFICATIONS

General Requirements

• Fulfills all requirements of a Non-exempt (NE) Manager
• Minimum of 2-3 years of supervisory experience, preferably in a quickserve / food & beverage operation Soft Skills
• Excellent written and verbal communication skills, including the ability to lead team meetings and professionally correspond via e-mail
• Able to build rapport with vendors, customers, employees and stakeholders of all levels within and outside the organization
• High-level organizational skills with multi-tasking capabilities; able to operate

with a sense of urgency and effectively direct change of priorities to the team

• Ability to cultivate a team that executes based on Chopt core values, BETTER Hospitality standards and Chopt sixth sense
• Possess a high-level of critical thinking skills to handle customer complaints and employee relations issues appropriately and according to company policy
• Passion for the development of others; strong coaching skills

Hard Skills

• Proficient in Windows and Microsoft Office / Excel management reporting
• Managerial understanding of Point of Sales (POS) systems / functions and inventory / cost control applications
• Possess proficient mathematical, quantitative and analytical skills in order to under-stand and execute all financial management duties
• Experience with P&L Analysis; ability to interpret financial statements, understand contributing factors and prepare action plans based on analysis
• Understands local and state laws regarding labor relations, food safety, workplace safety (OSHA) and can ensure location adheres to all relegations

Physical Requirements / Work Conditions

• Must have the ability to stand for long periods of time and work in a fast-paced environment
• Standing, stooping, kneeling, walking, wiping, reaching, bending and lifting are required actions throughout a shift
• Ability to lift up to 50 pounds as needed throughout shift
• Availability to work flexible shifts and schedules, inclusive of some weekends and some holidays as needed; five-day work week.

JOB SUMMARY

The Manager is responsible for working with the General Manager to ensure the overall success of the Company with day-to-day operations and management responsibilities.

These duties will include supervising all employees on the floor, performing all manager POS responsibilities, ensuring all food and beverage products are high quality and made and presented in accordance with Company specifications, ensuring the restaurant is clean and safe for all employees and guests, making sure all operational supplies are adequate and fully stocked, being able to respond to all guest and employee issues in an effective and professional manner, and completing all documentation necessary for the day-to-day operation of the restaurant including manager logs and any incident or workers compensation reports.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Exhibit consistently dependable, reliable, punctual, and trustworthy conduct
• Maintain safe, secure, and healthy facility environment by enforcing ServSafe and other sanitation standards and procedures, and complying with all health and legal regulations
• Maintain operations by implementing policies and standard operating procedures, implementing production, productivity, quality, and patron-service standards, determining, and implementing system improvements
• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, and building relationships with preferred patrons
• Accomplish company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Strictly enforce and comply with all regulatory, employment, wage and hour, and other legal compliance policies and procedures associated with the restaurant business
• Manage and direct all staff employees in a manner that promotes exemplary customer service
• Work to ensure a safe work environment for all employees

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

• Knowledge of Teamwork and Toast POS system
• Quality focus
• Ability to read, write and speak the English language to interact with customers, the public and employees
• Proficient verbal communication skills
• Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment
• Strong interpersonal skills to provide overall guest satisfaction and be able to manage a large and diverse employee workforce, and be able to maintain staff moral
• Knowledge of proper food handling requirements
• Knowledge of bar and kitchen items
• Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.

QUALIFICATION STANDARDS

Education

• High School Diploma or GED equivalent required
• College degree preferred

Experience

• Minimum of two years’ experience in a fast-paced restaurant / bar management role
• Must be at least 21 to meet minimum age requirement of the State of California to serve alcoholic beverages
• Licenses or Certificates
• Food Handlers Card
• ABC Service Certification
• CPR certification and / or First Aid training preferred

GROOMING

All employees must wear the proper uniform and maintain a neat, clean and well-groomed appearance in accordance with the Company’s grooming standards.

This policy is implemented in compliance with the Company’s obligations related to accommodating religious beliefs and practices, medical conditions and disabilities.

PHYSICAL REQUIREMENTS / WORKING ENVIRONMENT

• Must be able to work in an environment with constantly elevated temperatures
• Must be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employees
• Must be able to lift at least 50 lbs.

OTHER

Applicants with additional language skills preferred