Senior Group Manager, Middle Office / Client Manager

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and / or administration.

Known as the bank of banks - % of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

Today, we’re approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself.

This is what LifeAtBNYMellon is all about.

We’re seeking a future team member in the role of Senior Group Manager to join our Middle Office Client Operations team in Asset Servicing.

This role is located in either Pittsburgh, PA, Lake Mary, FL or Orlando, FL (to start, will transition to Lake Mary in ) in a Hybrid working environment.

BNYM provides middle office services for asset servicing clients, including asset managers, insurance companies and asset owners.

Those services consist of trade support, derivatives processing, collateral management, and Investment Book of Record (IBOR) maintenance.

The IBOR records are GIPS compliant and may be used in performance calculations and / or validation / update of trading positions.

BNYM currently operates multiple infrastructures supporting the IBOR offering. So, specific operational procedures will be required across the infrastructures.

However, the governance, policies, core controls, and management reporting within each function should be consistent, regardless of the infrastructure.

Client Operations for the middle office provides a COO function for the client that oversees the daily activity of the operation and is the primary point of operational contact with the client.

The role coordinates the implementation of new accounts and changes in service for existing middle office clients. The role owns the coordination of joint client testing, and the operational coordination of due diligence for new clients.

Finally, the role owns operational client level reporting for client and BNYM management consumption.

The responsibilities for this role include the following :

Primary operational point of contact for the client that serves :

• To communicate and escalate significant operational concerns to senior leadership at the client
• To understand, document, and communicate, within BNYM, client goals in regard to new products, new strategies, and new markets
• To communicate changes within the BNYM environment that will have a client impact
• Serve as the operational advisor to work with the product team on communication of data to clients, including data feeds, standard report development / delivery, and design, development, and delivery of dashboards.

Required client level documentation to be maintained by the COO :

• Client contract, fee scheduled, SLD
• Client specific functional leads
• Non-standard client specific processes, as documented by ops readiness

Develop management and client reporting that provides useful transparency :

• Design and implement regular client reporting including, but not limited to functional metrics and volumes, issue tracking, new account launches, enhanced service request status, etc.
• Design and implement client level reporting to BNYM management that mirrors the client reporting on an enhanced level.
• Lead regular internal discussions with functional leaders, providing insight into client level activities, issues, concerns.
• An ideal candidate would have the following competencies;

Decision making

• Practical / balanced, balancing supporting BNYM service team while maintaining the client perspective
• Common sense; able to cut thru contention (internal / external) to get to an agreeable answer
• Able to solve problems, not pass them along
• Communication (verbal / written); strength in the ability to synthesize as well as zoom in / out where applicable in conversations
• Business perspective; knowing where the client is going and MO is going and spotting mis-alignment

Experience

• years of Middle office OPS / product depth and breadth
• Has experience a variety of clients; engaged with many type / varieties with different temperaments, able to meet clients where they are
• Bachelors degree in finance or the equivalent combination of education and experience is required.
• years of total relevant experience in accounting with at least - years of management experience preferred

Traits

• Confident / practical, can be a leader in the middle office and with the client.
• Can work independently without heavy oversight or reliance on others.
• Calm, poised, professional / reasonable
• Analytical, can pick up new issues within a known concept, applies frameworks
• Diligent, can manage large volume of tasks, responsibilities, and time independently, doesn’t lose issues or is labeled as unresponsive or not on top of work.

Communicates well around pending work / priorities.

Our Benefits :

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards :

• Fortune World’s Most Admired Companies & Top for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)

Disability : IN % score

• Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, % score Corporate Equality Index
• CDP’s Climate Change A List’

BNY Mellon is an Equal Employment Opportunity / Affirmative Action Employer. Minorities / Females / Individuals With Disabilities / Protected Veterans.

Our ambition is to build the best global team one that is representative and inclusive of the diverse talent, clients and communities we work with and serve and to empower our team to do their best work.

We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Our client, a theme park and entertainment resort complex, is actively looking for a Marketing Project Manager to join their team in Orlando, FL! This role is onsite hybrid so local candidates are required.

This is a 1 year contract to hire position

This Marketing Project Manager will be responsible for managing client projects through the project lifecycle , ensuring the team meets schedule deadlines and due dates within approved program budgets.

This person will facilitate consistent communication between the Digital & Technology’s Digital Project Management and Account Management teams, assuring the on-time delivery of all client campaigns to ensure they remain on-budget, on-time, and on-quality. Responsibilities

• Digital Project Management
• Create project timelines in project management software (Workfront)
• Organize creative briefing kick-off meetings
• Ensure all relevant information and assets are available and relayed to creative team
• Ensure deliverables are reviewed in line with program and project timelines & requirements
• Identify and help alleviate blockers
• Project Administration
• Work with internal and external vendors to estimate production needs
• Ensure estimates are approved before commences
• Participate in Agile team ceremonies including identifying and presenting creative projects in End of Sprint Demos
• Resource Management
• Alert Senior Management team, Scrum Master, and Marketing Owner of any potential concerns or issues when meeting key client deliverables
• Monitor day to day project activities, identifying instances of under or overutilization and active work with leadership team to address and solve those issues

Required Skills & Experience

• Bachelor’s degree required, preferably in Marketing, Communications, Advertising, Project Management, Business, Org Management, Graphic Design, or Art Design
• 2+ years of professional experience working with external and in-house creative agencies or marketing / advertising teams
• Experience with project management workflow software (Workamajig, Basecamp, Workfront, MS Project, etc.)
• Strong understanding and proven experience with creative workflow software and workflows for print, video, digital production required
• Proficiency or working knowledge of Mac OS and Adobe Creative Suite and digital asset management software is a plus
• Project management skills

Florida BU - Region 09 - Market 02 : 16891 E Colonial Dr, Orlando, Florida 32820 Minimum Qualifications

The minimum qualifications for a Store Manager are :

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Experience to perform the essential duties, responsibilities and working in the conditions described below.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
• Ability to supervise and manage the functions listed in the CSR and ASM job description.
• Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver's license and adequate transportation to / from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.
• Perform other duties as assigned or delegated by his / her supervisor.

ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS Leadership and Management

• Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
• Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards.
• Maintain a professional and supportive image among subordinates and supervisor.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.

Site Relationships

• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Promote and ensure a safe, positive public image within the neighboring community.

Training and Development

• Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
• Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.

Communication

• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Establish periodic on-going communication meetings with all site employees and the Market Manager.

Organizing and Planning

• Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.

Financial

• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.

Working Conditions

• Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
• Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and / or freezer.
• Be exposed to occasional noise.
• Work with a minimum of direction and supervision.
• At all times work as an effective manager, supervisor and leader.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND / OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE : This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility :

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Overview :

The Restaurant General Manager delivers exceptional results through others. They provide an engaging

environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken

Salad Chick Managers invest their time in developing future leaders, creating memorable experiences,

reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The

Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results.

Responsibilities :

Serve as a Brand Ambassador for Chicken Salad Chick.

Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs.

Understand and comply with all federal, state, county, and municipal regulations about health, safety, and labor requirements for the restaurant, employees, and guests.

Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.

Ensure that all products are consistently prepared and served according to CSC standards.

Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.

Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.

Create, communicate, implement and follow up on operations and financial action plans.

Control cash and other receipts by adhering to cash handling and reconciliation procedures.

Make employment and termination decisions consistent with Restaurant Management guidelines.

Oversee and ensure that employee performance appraisals are completed on a timely basis.

Create and maintain schedules for team.

Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.

Operationally fill in as needed to ensure guest service standards and efficient operations.

Coach and motivate the Assistant Manager(s) and the team.

Continually strive to develop staff in all areas of managerial and professional development.

Prepare all required paperwork, forms, and reports in an organized and timely manner.

Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurant’s receiving policies and procedures.

Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.

Take actions to solve and celebrate guest feedback.

Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records.

Identify problems, conduct high-level troubleshooting, and seek repair / maintenance support for restaurant equipment to ensure equipment is operational.

Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.

Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.

Always adhere to Brand Standards for uniform appearance and personal grooming.

Behavior Characteristics :

Allocate at least two hours per week to planning

Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members

Combine critical thinking and practical leadership to create a culture of innovation

Effectively coach and give direction

Intentionally and methodically grow and nurture relationships with the staff

Be able to connect with a multicultural team

Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year

Enthusiastically and passionately lead the Kitchen team

Required Knowledge, Skills, and Abilities :

Excellent written and oral communication skills

Excellent organization skills

Ability to multitask

Working knowledge of back office tools

Ability to quickly learn and master new computer software

Education and Experience :

Three to five years related experience and / or training; or equivalent combination of education and experience

Physical Demands :

Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects

Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday

Must be able to work and perform all duties at any station in the kitchen or service area

Responsibilities :

Serve as a Brand Ambassador for Chicken Salad Chick.

Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs.

Understand and comply with all federal, state, county, and municipal regulations about health, safety, and labor requirements for the restaurant, employees, and guests.

Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.

Ensure that all products are consistently prepared and served according to CSC standards.

Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.

Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.

Create, communicate, implement and follow up on operations and financial action plans.

Control cash and other receipts by adhering to cash handling and reconciliation procedures.

Make employment and termination decisions consistent with Restaurant Management guidelines.

Oversee and ensure that employee performance appraisals are completed on a timely basis.

Create and maintain schedules for team.

Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.

Operationally fill in as needed to ensure guest service standards and efficient operations.

Coach and motivate the Assistant Manager(s) and the team.

Continually strive to develop staff in all areas of managerial and professional development.

Prepare all required paperwork, forms, and reports in an organized and timely manner.

Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurant’s receiving policies and procedures.

Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.

Take actions to solve and celebrate guest feedback.

Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records.

Identify problems, conduct high-level troubleshooting, and seek repair / maintenance support for restaurant equipment to ensure equipment is operational.

Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.

Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.

Always adhere to Brand Standards for uniform appearance and personal grooming.

Behavior Characteristics :

Allocate at least two hours per week to planning

Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members

Combine critical thinking and practical leadership to create a culture of innovation

Effectively coach and give direction

Intentionally and methodically grow and nurture relationships with the staff

Be able to connect with a multicultural team

Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year

Enthusiastically and passionately lead the Kitchen team

Required Knowledge, Skills, and Abilities :

Excellent written and oral communication skills

Excellent organization skills

Ability to multitask

Working knowledge of back office tools

Ability to quickly learn and master new computer software

Education and Experience :

Three to five years related experience and / or training; or equivalent combination of education and experience

Physical Demands :

Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects

Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday

Must be able to work and perform all duties at any station in the kitchen or service area

Lexus or Orlando, a large local luxury dealership, has an immediate full time opening for an experienced Detail Assistant Manager.

Successful candidate must be dependable with a drive for excellence. We are looking for an energetic, professional with a positive can do attitude to work in a high volume, fast-paced environment.

• Responsibilities : * Overseeing daily operation of the detail department* Scheduling and supervision of over 25 department employees* Ordering and monitoring detail supplies* Overseeing and coordinating employee training* Ensuring the dealership’s rigorous quality standards are adhered to
• Monitoring work flow to ensure customer and internal detail work is performed and completed in a timely manner *Qualification : * * Minimum of two-years experience as a detail manager* Up to date knowledge of detail processes * Previous detailing experience *What we Offer : BCBS FL Healthcare - Dental - Vision - 401(k)* Allstate's Life, Accidental Death & Dismemberment and Disability Coverage* *Vacations and Holidays* Christmas Day - Thanksgiving Day - Labor Day - Memorial Day - July 4th - New Year's Day* All benefits are for full time associates only and are subject to eligibility and certain limitations.