Job Overview

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas.

Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep.

Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities

Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment;

interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.

Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident / loss prevention programs, SOPs and health / sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.

Respond to guest requests, concerns and problems to ensure guest satisfaction.

Refer and follow-up on maintenance issues / problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain / improve guest satisfaction.

Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

Qualifications

Education / Formal Training

One to two years of post high school education.

Experience

Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).

3-5 years of experience in housekeeping operations preferred.

Previous experience in a full service Director of Housekeeping role preferred.

Experience working in a union environment preferred.

Knowledge / Skills

Requires thorough knowledge of the Housekeeping field.

Requires knowledge of our company / hotel policies and procedures and the ability to determine course of action based on these guidelines.

Requires supervision / management skills.

Ability to compile facts and figures.

Ability to analyze report data, prepare reports and initiate correspondence.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.

Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.

Bending -30% of shift touring property, checking rooms, etc.

Kneeling -5% of shift checking rooms.

Ability to communicate information and hotel services to management and guests. Second language may be required.

Ability to communicate with guests.

Ability to inspect guest rooms, public areas, and back of house, and review reports.

Mobility -continuous movement throughout the hotel.

Continuous standing -30% of shift.

Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Environment

Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment.

Excessive heat and humidity in laundry. Inside 95% of shift.

ID : 2023-18880

Position Type : Regular Full-Time

Property : Hyatt Place Baltimore

Outlet : Hyatt Place

Category : Housekeeping & Laundry

Address : 511 S Central Ave

City : Baltimore

State : Maryland

EOE Protected Veterans / Disability

The Study at Johns Hopkins is currently seeking a highly organized and meticulous Housekeeping Manager to manage and mentor our Housekeeping team members.

This position is responsible for the day-to-day operations of our room, laundry, and public areas operations. In partnership with the Rooms Division leaders, ensure that we deliver a comfortable and clean guest experience and align with our brand standards.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Be an integral part of Housekeeping operations, including managing Room Attendant's boards, inspecting all public areas, managing the in-house laundry team, maintaining proper inventory levels, and responding to guest inquiries.
• Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, F&B outlets, storage areas, uniform, and linen areas.
• Manage, mentor, and engage all Housekeeping team members, set clear expectations, and establish accountability in a team setting.

Create and support a positive working environment that promotes curiosity, teamwork and fosters growth.

Create and implement cleaning and preventative maintenance programs to ensure the appearance and life of all furniture, fixtures, and equipment.

Provide the highest and most efficient level of hospitality service expected by our guests. Train and develop staff to be personable and professional in all settings and provide a thoughtful guest experience.

Work closely with Human Resources to recruit, interview, and onboard new team members.

• Create and review the department schedules, ensure the property is staffed sufficiently to handle anticipated business, and assist where needed.
• Work with all departments to meet their needs as it relates to Housekeeping.
• Field guest concerns, listen, and extend assistance to resolve matters and deliver a thoughtful and enjoyable guest experience.

Resolve complaints in person, by phone, or through written message. Develop relationships with return guests, group contacts, and other guests to provide personalized service.

Fundamentals

• Education : A Bachelor's degree in Business Administration, Hotel Management, or related field is preferred.
• Experience : 2+ years in a similar role within a lifestyle brand hotel operation, with a proven advancement record, and currently employed in a management position.
• Effective leadership skills to engage, motivate and develop staff. Must be able to delegate, set priorities, utilize a team to execute short and long-term plans, and establish accountability in a team setting.
• Flexibility to work any shift, including evenings, weekends, and holidays, as dictated by business needs.
• Skilled in the use of advanced, moderately complex, Property Management (HMS) and Time & Attendance Systems.
• Strong proficiency with Microsoft Excel, Word, and Outlook.
• Excellent verbal and written interpersonal communication skills.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments, external vendors, and guests.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus.

As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

The Director of Housekeeping provides supervision and direction for all Housekeeping activities within the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

The Director of Housekeeping at the Baltimore Marriott Inner Harbor will ensure that cleanliness levels and Marriott Brand standards are achieved and maintained.

This position is responsible for the department financials.

Why work at Crescent Hotels & Resorts?

Paid Recognition programs

Incentives to earn extra $$

Year-round employment

Opportunity for advancement and growth

Training and Tuition assistance

Part Time Benefits - medical, dental, vision, 401k, sick and vacation hours

Full Time Benefits - medical, dental, vision, life insurance, pet insurance, 401k, short & long term disability, sick time, holiday pay, vacation hours and more

Marriott Hotel and food discounts

Crescent Hotel discounts

Crescent is one of the top-ranking hotel management companies in North America. At Crescent Hotels & Resorts, we create a great place to work where associates at all levels of our organization are respected for their differences, like the guests and owners we serve.

That is why we are dedicated to creating an environment that facilitates open and honest conversations about diversity, race, equity and inclusion.

Associates at the Baltimore Marriott Inner Harbor perform other reasonable job duties as requested to foster a team environment.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Midtown est à la recherche d'un associé à l'entretien ménager pour se joindre à notre équipe de classe mondiale.

Le poste

En tant que partie intégrante de l'équipe des installations, nos associés à l'entretien ménager offrent un environnement sécuritaire, propre et fonctionnel aux membres et aux invités en :

• Étant constamment au courant de l'environnement du club et s'assurer qu'il est exceptionnellement propre, organisé et confortable
• Faire plaisir à nos membres en étant approchables, amicaux et attentifs

• Ont une attitude positive et dynamique
• Sont fiables et se présentent au travail à l'heure
• Font attention aux détails
• Sont fier d'eux-mêmes et de leur travail
• Aiment mettre les autres à l'aise dans leur environnement

Midtown is looking for a Housekeeping Associate to join our world-class team.

The Position

As an integral part of the facilities team, ourHousekeeping Associatesprovide a safe, clean and functional environment for members and guests by :

• Being constantly aware of club environment and ensuring it is exceptionally clean, organized and comfortable
• Delighting our members by being approachable, friendly and attentive

OurHousekeeping Associates :

• Have a positive can-do attitude
• Are reliable and show up to work on time
• Pay attention to details
• Take pride in themselves and their work
• Enjoy making others feel comfortable by their surroundings

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements.

Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Job Description

Boscov’s Housekeeping Associate

Job Responsibilities

As a Retail Housekeeping Associate, you will be responsible for ensuring the cleanliness of the building including but not limited to the restrooms, selling floor, office spaces & other common areas.

Additional Responsibilities of the Housekeeping Associate include :

• Present a courteous and professional demeanor to customers and coworkers
• Dusting the selling floor (both high and low)
• Maintaining the carpets and tile floors utilizing commercial grade equipment
• Sweep, collect trash and recycle material
• Picking up trash from registers & offices
• Dust mop and wet mop floors and vacuum rugs
• Wipe down cafeteria tables, empty trash cans, dry / wet mop floors
• Clean and sanitize, restock restroom supplies, empty trash cans in restrooms

Qualifications

• Resourceful self-starter, works well independently as well as part of a team
• Ability to work a flexible schedule including day, evening, weekends, and / or holidays

Physical Requirements / Working Conditions :

• Moderate lifting (up to 35 lbs.)
• Sit, stand, and walk for required periods of time
• Ability to reach with hands and arms and use hands and fingers to handle objects and operate tools and / or controls

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a member of our retail operations team, you will be eligible to receive :

• Weekly Pay
• Comprehensive benefits package, including medical / dental
• Paid Vacations and Personal days
• Liberal Employee Discounts
• Opportunity for Advancement
• Much More!