Overview

Grow with us...

Life at SH is based on a simple idea : the world is beautiful and we want to keep it that way. And that’s what our Housekeeping team focuses on every minute, whether it’s adjusting a hallway area rug so it’s just right, or leaving a bedroom in such beautiful condition that guests can’t help but put their feet up and stay awhile, surrounded by a sense of beauty and calm.

We’re currently seeking a Housekeeping Manager to lead our Housekeeping team at 1 Hotel West Hollywood , a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.

The Housekeeping Manager is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.

Inside tip : Leading by example may lead you to incredible growth opportunities.

Qualifications

About you...

• Passionate about hospitality and cleanliness.
• A minimum of 2 years of similar work experience in a luxury hotel setting.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledgeable of housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation.

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.

As a part of our team, you can look forward to activities and perks that drive your passion for nature such as :

• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement : Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses / certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Job Details

Description

About our company :

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities.

From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journeyinviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio.

From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission :

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his / her absence.

Position supervises daily operations in maintaining the maintenance / sanitation of the guest rooms, public areas and pool / health club.

May supervise the laundry operations, recommends and implements procedural changes. Also, monitors inventories and expenses.

SCOPE OF WORK + TEAM

• Reports to Executive Housekeeper / Director of Housekeeping
• The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his / her absence.
• Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time

RESPONSIBILITIES

Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner Maintain regular attendance based on property needs and standards Use proper two-way radio and phone etiquette at all times when communicating with co-workers Inspect staff’s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.

Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant’s carts are clean and restocked.

Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time Maintain key control system;

collect all keys and assignment sheets daily at the end of each shift Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance Submit proper documentation regarding poor work performance, misconduct , attendance issues and improper attire Ensure that all staff takes their 30-minute meal breaks and rest periods Handle items for lost and found according to OLS Hotels & Resorts standards Inspect all VIP rooms and report their availability to the Front Desk

• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident / loss prevention programs, OLS Hotels & Resorts policies and health / sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his / her absence.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Refer and follow up on maintenance issues / problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and associates and maintain / improve guest satisfaction.

Qualifications

EXPERIENCE :

• Prior Experience : 2+ employment in a related position with this company or other organization(s).
• IT Expertise : Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• Must be able to type 45 wpm and have the ability to input data and access information on the computer Must have proficient working knowledge of Microsoft Office, Opera;

preferred. Must be able to exercise confidentiality and discretion. Use the telephone and computer system for reporting and verifying room status.

• Education : High School diploma or GED required; college degree preferred.
• Subject Expertise : Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

Report any unusual occurrences and / or request to Supervisor. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Properly store, secure and issue supplies as needed to meet business demands.

Complete all reports in a timely and efficient manner as required by management. Establish, with Hotel Manager's approval, any additional standards as needed for the Housekeeping Department.

Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.

Ensure completion of regular maintenance and cleaning projects on a biannual basis. Monitor all 's, special guests and requests, special projects and other responsibilities as assigned.

Participate in hotel committees, MOD program and task force assignments.

OTHER EXPECTATIONS :

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required : As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required : Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24 / 7 and some weekend or holiday work may occasionally be required.

Benefits :

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :

Full Time Benefits

• Competitive Base Salary
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month / Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values :

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.

Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Are you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives?

Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?

WHAT WE'RE ABOUT

We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for excellence in every interaction.

Requirements : You care.

You care.

Housekeeping Aide Perks :

• Generous Bonuses
• Growth Opportunities - DOUBLE your salary
• Health Benefits
• 401K

Position Summary :

The primary purpose of this position is to perform a variety of housekeeping duties in maintaining the cleanliness of the residents' rooms, as well as the facility as a whole .

Duties and Responsibilities

• Demonstrates commitment to company's mission, values and standards of ethical behavior.
• Ensures that all residents are treated fairly, with kindness, dignity, and respect, and their rights are always protected.
• Respects and upholds all residents' personal and property rights whenever carrying out duties, including knocking before entering a resident's room.
• Complies with all company and departmental policies and procedures.
• Cleans residents' rooms, common areas, recreational areas, floors, windows, mirrors, light fixtures, etc.
• Cleaning, washing, and sanitizing bathrooms.
• Assist with removing trash and relining trash receptacles.
• Perform other duties assigned to them by the Director of Housekeeping & Laundry.
• Observes and follows all infection control and sanitation policies and procedures.

Qualifications :

• Must possess at minimum a High School Education or equivalent (GED).
• Housekeeping experience preferred, but not required, as on the job training will be provided.
• Experience in healthcare facility preferred.
• Commitment to the company mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity, and to enrich every life we touch.

Embracing the company values of care & compassion, community, honesty & integrity, teamwork, innovation and safety.

Benefits :

• Medical insurance with Rx benefits
• Dental insurance
• Vision care
• 401k retirement savings plan with employer match after one year of service
• Paid vacation

Salary Range : $16.50 / hr*

The salary range is the one that Hollywood Premier Healthcare Center reasonably expects to pay for this position. The actual salary will depend on several factors (e.

g., experience, educations, qualifications, etc.).

Hollywood Premier Healthcare Center is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Hollywood Premier Healthcare Center is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation, contact the People Department @ ; press 2

Job Summary

• Supervise the cleaning of all Hotel areas, inclusive of guest rooms, public areas and designated back of the house areas.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Develop, implement and maintain an ongoing general cleaning program
• Supervise and administer all outside vendors contracts, inclusive of dry cleaners, night cleaners, window washers and outsourced labor.
• Knowledge and ability to schedule all Housekeeping Department employees.
• Weekly payroll administration.
• Develop implement and maintain effective guest relation programs
• Effectively handle and respond to guest relations programs.
• Manage to control payroll and expenses in Housekeeping to maximize profit.
• Perform quality audits and take corrective actions when necessary.
• Work within annual, monthly and forecasted budgets for housekeeping.
• Ensure staff adheres to Hotel Policies and Procedures take corrective action when necessary.
• Maintain communication with staff, colleagues and other departments to provide effective information and feedback.
• Conduct monthly department meetings and communicate department goals and objectives.
• Develop and train housekeeping leadership and line staff.
• Develop recognition programs implementation and consistency.
• Maintain all designated housekeeping areas to meet fire prevention codes and OSHA regulations.
• See that all housekeeping colleagues are well groomed and uniform policies are adhered to.
• Complete colleague employees’ performance reviews and salary increases in a timely manner.
• Maintain high colleague morale to ensuring low colleague turnover.
• Assist supervisors and line staff in securing all supplies and tools necessary to perform their jobs
• Report all suspicious persons or actions, hazardous conditions to Loss Prevention.
• Respond to guest questions and offer assistance and information as requested.
• Provide instruction and / or guidance for guest and colleague safety in fire or other emergency situations.
• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance
• Perform other duties as ARY RANGE : $73,000.00 to $75,000.00 ANNUALLY Requirement .
• Requires walking 80% of the work day.
• Physical activities include walking, talking, seeing, hearing, climbing, sitting, crouching, bending, stooping, pushing and pulling.
• Working in changing temperatures throughout the hotel.
• Ability to reach, lift, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
• Ability to read and write basic English in order to complete forms and create memos for staff.
• Ability to provide clear direction, instruction and guidance to staff.
• Ability to prioritize and organize work and meet deadlines.
• Ability to exercise independent judgment and implement control over the performance of subordinates
• Bilingual in Spanish
• Working knowledge of Property Management System and Housekeeping related computer programs.

People taking care of people, that's who we are and what we do at Cadence Living!

What to expect...

Our Housekeeper is responsible for a variety of cleaning activities such as sweeping, mopping, dusting and polishing for each resident in the community.

This includes regular housekeeping service for each residence, as well as common areas on a scheduled basis.

If you are kind, compassionate and have a genuine desire to make meaningful connections with our residents, a Cadence Living community may be the place for you.

Become part of our family and find your Cadence!

Currently Hiring for :

Free employee meals, tuition assistance, bonus programs and other great benefits!

If that's enough to interest you, stop by and visit us. We would love to have you meet the team!

What Cadence Living has to offer you?

• Competitive wages, training, and opportunities to learn new skills and grow
• An inclusive, positive work environment where everyone has a voice
• Heath, Dental, and Vision insurance for full-time employees with choices of affordable plans for Employee, Child, Family, and / or Spouse
• Paid Vacation & Sick days
• Paid Holidays off for all full- and part-time employees
• Employee Assistance Program
• Generous Employee Referral Bonus Program
• Free meals at work, and more!

What will you do as a Housekeeper?

• Prepare resident room for admission.
• Follow community cleaning schedule and protocol in accordance with community guidance.
• Assure that all housekeeping procedures are followed in accordance with established policies.
• Report all repairs request or safety hazards.
• Assure that equipment, tools, supplies, etc., are properly stored at all times
• Follow established safety precautions in the performance of duties.
• Follow established infection control and Universal Precautions policies and procedures when performing daily tasks.

If you have these qualifications, we'd love to chat :

• A big smile, eagerness to learn, and compassion for our Residents!
• Positive team player attitude and love working with people!
• High School Diploma or equivalent
• Knowledge of cleaning chemicals and their uses, cleaning equipment
• Previous experience working in Independent Living (IL), Assisted Living (AL), Memory Care (MC), or Senior Living experience a plus!

Life at Cadence

At Cadence Living, we are all part of the same symphony. Our goal is to create positive and joyful experiences for our residents and their families.

Just like musical notes on a sheet, every day is different at a Cadence Living community. We are looking for team members that are positive, collaborative, show leadership, are respectful, and overflowing with integrity, care, and hard work.

We encourage you to apply and become part of our family today!

You belong here!