Overview

Why We Need Your Talents :

Check-in / Check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements measuring to the levels of expectation commensurate with a four-star property.

Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to ensure a seamless experience for the guest.

Compensation : $17.00 / hr

Responsibilities

Where You'll Make an Impact :

Maintain complete knowledge of the following :

• Hotel features :
• Amenities Hours of operation, group activities, Room types, numbers, layout, décor, and locations.
• Pricing - Room rates, hotel availability, special packages, and promotions.
• Daily house count and expected arrivals / departures.
• Scheduled daily group activities.
• Departmental policies and procedures including front and back of house operations.
• Accuracy of assigned bank and ensure contracted monies. Keep bank secure at all times.
• Promptly answer department telephone using correct greeting and telephone etiquette.
• Promote positive guest relations for information in a congenial manner.

Process all guest check-ins according to established hotel requirements :

• Confirm reservation in the system and review all noted information.
• Complete a walk-in reservation for guests with no prior room reserved.
• Obtain backup information for guest credit / payment method and input into system; collect cash when designated.
• Assign guest room.
• Advise guest of any messages, mail, faxes, etc. that was received for them.
• Inform guest of the room safe and mini-bar key and room key procedures.
• Issue parking passes / validate valet parking tickets and enter information in the computer.
• Communicate services and amenities included in packages to guests on packages.
• Obtain proper identification for tax-exempt guests and attach from to the registration card.
• Obtain guest signature for designated paperwork.
• Obtain a bell person to escort guests and transport their luggage to the room.
• Maintain guest history files for all guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room / tax / incidentals, com).
• Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, follow established procedures for "walking" guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints or problems immediately and notify designated department / personnel for resolving the situation.

Follow up within 30 minutes to ensure completion and guest satisfaction.

• Offer detailed information on the voicemail system to callers and guests wishing to leave a message.
• Accept and record wake-up call requests; deliver to PBX.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments / personnel (i.e.. Special requests, amenity delivery).
• Generate, print, and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.

Process all check-outs according to established hotel requirements listed :

• Resolve any late charges
• Present folio to guest and resolve any disputed charges
• Settle guest accounts following accounting procedures
• Retrieve guest room key from the guest
• Handle requests for late check-outs according to established hotel procedures
• Conduct group check-ins / outs according to established hotel procedures
• Assist all departments / executives in obtaining appropriate information regarding groups, inventory, and guest information
• Adhere to all cashiering procedures as listed below :
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
• Make a change for guests
• Cash guests' personal checks / traveler’s checks
• Post Charges
• Settle room accounts
• Run closing reports
• Count bank at the end of their shift
• Complete designated cashier reports
• Balance receipts
• Drop receipts
• Secure bank
• Legibly document pertinent information in the log book
• Other duties as assigned.

Support Duties :

• Assist PBX with switchboard duties
• Assist with reservation calls. Process, record and follow up and details relative to such
• Provide Concierge service when no Concierge is available
• Assist in other Front Office areas as assigned
• Provide guest room tours
• Legibly document maintenance needs on work orders and submit to the Manager

Skills to Help You Succeed :

• Ablity to :
• Read and interpret instructions and directions for guests.
• Effectively communicate with guests and staff in all areas relating to guest service.
• Excellent skills in :
• Interpersonal and written communication.
• Active listening.
• Scheduling.
• Problem-solving
• Strong attention to detail.
• Flexible schedule.
• Willingness to maintain confidentiality.
• Second language is a plus.

Qualifications

Must-Haves :

• Education : A high school diploma or GED equivalent.
• Experience : One (1) to three (3) years previous experience in a hotel or high and retail environment is required.
• Retail customer service training is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements :

• Lifting, pushing, pulling and carrying up to 20lbs.
• Occasional Bending, kneeling and sitting.
• Frequent walking and standing.
• Use of stairs and elevators

What We Offer

Life at Live!

• 24 / 7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Overview

Qualifications

• The ideal candidate should have a culinary degree, 3-5 years progressive experience in a quality high-volume petitive benefits packageResponsibilities
• This includes coordinating the activities of the line cooks and overseeing food production operations to ensure that quality standards are maintained for the restaurant and banquetsBenefits

Qualifications

The 15-story, 194-room hotel with over 7,000 square feet of meeting space and retail complex known as the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus is the focal point of development across an 88-acre parcel that will make this area of the city a vibrant and rewarding place to work, live and experience life.

The knowledge and vitality that John Hopkins brings to the Greater Baltimore area contributes greatly to the quality of life here, and positons the Marriott Residence Inn East Baltimore as a 'workplace of choice'.

Be a part of this special undertaking and consider advancing your hospitality career at a brand-new hotel designed and built with vision, class and a commitment to quality : the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus.

Apply online with us today!We are seeking a Head Chef who will be responsible for assisting in the operations of the kitchen.

This includes coordinating the activities of the line cooks and overseeing food production operations to ensure that quality standards are maintained for the restaurant and banquets.

The ideal candidate should have a culinary degree, 3-5 years progressive experience in a quality high-volume petitive benefits package.

Potential generous bonus. EOE / M / F / H / VCompany Name : Pyramid Hotel Group Opening ID : 2022-17125 External Company URL : 800 North Wolfe Street

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The Houseperson is responsible for cleaning and maintaining guest rooms, hallways, furnishings, flooring and work areas.

Cleaning rooms includes duties such as changing bed linens and emptying trash as well as vacuuming carpets and dusting furniture.

soap, shampoo, bathroom tissue, etc., and maintains all staff closets.

Duties also include cleaning the common areas, stairwells, elevators, and landings.

Secondary duties may include shoveling snow from walkways, assisting with guest transportation, assisting with guest luggage.

All team members must ensure the confidentiality and security of all guest rooms.

The Houseperson is responsible for executing any reasonable task requested by his / her manager or supervisor.

Responsibilities :

• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing
• Ensure spaces are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors of any damages, deficits, and disturbances
• Deal with reasonable complaints / requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Requirements :

• Proven experience as a Cleaner or Housekeeper
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Knowledge of the English language

DASKK Hotels and Resorts is looking for the right candidate. This candidate must be ready to be part of something special.

This 249 room hotel is going through a multi-million dollar renovation to become a boutique hotel that remembers that all customers are part of our family and puts their needs as a priority.

If this sounds like you and you are ready to set your self apart from others, we are ready for you to join our team. As a growing hospitality company, we are looking for an experienced Hotel General Manager to oversee all staff, budgets and operations of the local business unit.

General Manager responsibilities include formulating overall strategy, managing people and ensuring policies are followed.

To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our clients are treated like they are part of ours and your family.

Responsibilities

• To be a Change Agent that is focused on ensuring all employees prioritize the guest over everything else
• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Manage policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Skills

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• BSc / BA in Business or relevant field; MSc / MA is a plus

Benefits :

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Type : Regular Full Time

Regular Full Time

What we are looking for :

WHAT WE ARE LOOKING FOR : The Steward is responsible for establishing and maintaining high sanitation standards in all food preparation area.

Responsible for establishing and maintaining high sanitation standards in all stewarding areas. WHAT WE EXPECT FROM YOU :

• Hold a daily meeting to review the day's banquet functions with chef and / or kitchen supervisor
• Responsible for establishing and maintaining high sanitation standards in all food preparation area
• Responsible for the maintenance and the cleanest of all F&B service and Kitchen Equipment
• Responsible for ensuring sufficient operating equipment and cleaning supplies for the operation
• Responsible for administration and the disposal of the waste
• Responsible for cleaning and maintaining equipment, tools, fixtures, washing area in kitchen / service areas
• Knowledgeable of all the equipment in the dish washing area, the proper handling and usage
• Responsible for establishing and maintaining high sanitation standards in all stewarding areas
• Responsible for the Maintenance and the cleanest of all F&B service and Kitchen Equipment stored
• Responsible for achieving for issuing and returning F&B equipment in good condition
• Responsible for providing functional assistance to operation during peak periods and functions
• Responsible to keep F&B equipment inventory book up to date with quarterly inventory
• Performs necessary tasks at the prescribed hour
• At the signal of the Banquet Manager / Supervisor, the Stewards assist the Banquet Servers with the loading of trays for service to the guests
• The Steward supervises the loading and return of the carts to the appropriate places (reusable condiments, etc. to the kitchen, tableware to the dish room)
• Clean the hand sinks and maintain proper supplies of hand soap and paper towels in the hand sinks
• Place sanitizer solution on each work station
• Know and practice proper kitchen sanitation procedures (i.e., clean tools, pots, pans, and the entire work area of the kitchen)
• Store equipment in established areas for control and inventory
• Maintain a clean pot washer area, dishwasher area and main kitchen
• Complete the cleaning schedules daily
• Collect and dispose of all waste, cardboard, and boxes, and recycle according to hotel procedures
• Rinse waste cans and replace liners. Sweep and mop the floor between meal periods. Clean the floor mats daily
• Clean the ceiling vents and walls as directed
• Clean serving equipment in team member break room
• Clean and restock 2nd floor bathroom
• Make certain that plates and covers are hot and ready 1½ hours ahead of dish-up. The Manager will determine the dish-up positions ahead of time for functions
• Keep the doors to the hot box closed to maintain the temperature
• Assist with dish-up as directed by the kitchen leader
• Wipe down the table after the dish-up and sanitize
• Place dishes in their proper rack and provide proper racks for cups and glasses
• After using hot boxes clear of all food and turn off
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
• Ensure unresolved incidents are reported to Manager / Supervisor
• Familiarity with all hotel services / features and local attractions / activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e. : Weekends, Holidays and Special Events
• Understand company's emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager / Supervisor
• Attend department meetings and training sessions as necessary,
• Other duties as assigned by Manager and / or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Southern Management's policies and procedures

JOB KNOWLEDGE & SKILLS :

• Flexible hours in accordance with business levels and job requirements
• Ability to rotate to different parts of the kitchen and temporary tasks within the Hotel
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction