Live! Casino & Hotel - Maryland Jobs (5)

Overview

Why We Need Your Talents :

Responsible for greeting guests and visitors. The Spa Receptionist is expected to maintain bookings and process cancellations.

The Spa Receptionist must be well versed in the different services offered at the spa and salon to provide thorough information regarding the facility.

They should also be able to proactively recover guest dissatisfaction. Additionally, the Spa Receptionist will need to process transactions, handle money, and contribute to facility readiness each day.

Available Shifts : Thursday - Monday

Thursday - Monday

9 : 30am - 3 : 30pm OR 2 : 30pm - 7 : 30pm

Compensation : $17.00 / hour

Responsibilities

Where You'll Make an Impact :

• Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Exhibits knowledge about the facility and its amenities to effectively communicate with guests.
• Submits all paperwork and financial reporting, when applicable, in accordance with Live! Spa and Hotel internal policies.

Follows all Standard Operating Procedures that apply to the front desk and guest service.

• Makes spa and salon reservations from multiple sources including phone calls, in-person, and email requests. Enrolls guests in programs, events, or classes as applicable.
• Actively recommends additional services, enhancements, or home care to each guest.
• Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts.

Processes gift certificates and hotel charges, as applicable.

• Greets each and every guest with a smile and direct eye contact.
• Informs Spa Manager of any guest, or facility issues, incidents, and / or accidents.
• Strictly follows Lost and Found reporting policy.
• Goes the extra mile for guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, retail stocks, inventory, etc. Ensures proper staff coverage when necessary to leave the area.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Keeps area clear of clutter and personal effects.
• Helps ensure the facility is only accessed by actual guests, and that it is safe and secure at all times.
• Reports any incidents or accidents to a member of the management team.
• Perform all other duties as assigned.

Skills to Help You Succeed :

• Previous customer service experience, preferably in the hospitality industry.
• Previous experience handling money.
• Excellent oral communication skills. Must be able to write legibly and clearly to convey information. Ability to explain various treatments / services to guests.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and self-motivated.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure and multi-tasking.
• Must be comfortable with product recommendation.
• Proficient in appropriate computer skills and office equipment.

Qualifications

Must-Haves :

High School Diploma or GED

Physical Requirements :

• Experience Must be able to stand for the entire shift Ability to stand for long periods.
• Light Work : Exerting up to 20 pounds of force frequently, and / or a negligible amount of force constantly to move light objects.
• This position requires the following abilities : climbing, balancing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools : computer, calculators, office supplies, and phone.
• The employee may occasionally lift and / or move up to 25 pounds.

Must be able to obtain and maintain gaming license as mandated by the Maryland Lottery & Gaming Control Agency.

What We Offer

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Life at Live!

• 24 / 7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed

Overview

Why We Need Your Talents :

The Database Marketing Analyst is responsible for the successful execution of Marketing Campaigns, including but not limited to : campaign build, list generation, program build, execution, reporting.

While reporting to the Loyalty Marketing Director, you will ensure the integrity and success of the Maryland Live! player tracking databases.

Responsibilities

Where You'll Make an Impact :

• Gather criteria, build, and modify all Marketing Campaigns in Campaign Management Tool.
• Responsible for building programs in other supporting Marketing tools. As well as, program execution, list generations, troubleshooting, data validation, etc.
• Assists in gathering data used for analysis of Direct Mail Programs, Events, Promotions, Entertainment, and any other Marketing functions that are designed to increase revenue and loyalty.
• Assist in Program Proformas and Postformas.
• Responsible to ensure guests have an enjoyable gaming experience maintaining an accurate player tracking system. Ensures integrity of the data held within the player tracking system(s).
• Develops strong accountable working relationship with casino hosts, player club team to ensure accurate reporting and maintenance of player’s activity.
• Assist with other major Marketing programs.
• Respond to guest inquiries through multiple inbound channels in timely fashion.
• Other duties as assigned

Skills to Help You Succeed :

• Ability to :
• Read and write SQL
• Analyze and interpret departmental needs and results
• Solve complex problems Maintain strict confidentiality and integrity in customer information, financial data, marketing plans, and policies.
• Maintain a pleasant, friendly, and welcoming attitude.
• Maintain mental concentration for significant periods of time
• Strong Excel Skills
• Flexible schedule
• Team player

Qualifications

Physical Requirements :

• Ability to :
• Stand for extended periods of time.
• Reach for specific objects at short distances in local working area.
• Sit 60% of the time
• Occasionally lift up to 50 lbs
• Use of stairs and elevators

What We Offer

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Life at Live!

• 24 / 7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!

Overview

Why We Need Your Talents :

Our valued hotel staff responds promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.

Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.

Responsibilities

Where You'll Make an Impact :

• Work alongside room attendants in emptying trash.
• Collects soiled linen for laundering and receives linen supplies from floor shoots.
• Pick up clean linen and refill the par stock of linen on each floor laundry room.
• Perform duties of room attendant when necessary.
• Cleans rugs, carpets, and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
• Cleans rooms, hallways and restrooms.
• Deep cleaning of FOH and BOH areas to include; wall and ceiling washing, moving furniture and turning mattress.
• Sweeps, mops, scrubs, waxes and polishes the floor.
• Maintains housekeeping carts.
• Deliver towels, cribs, cots, and other items to the guest rooms on request.
• Sort linen, stock room attendant closets.
• Remove soiled linen and trash from the poolside and other service areas and take to appropriate locations.
• Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
• Respond at all times in a friendly, helpful manner to guests and other colleagues.
• Take up any tasks assigned by the supervisors as and when needed.

Skills to Help You Succeed :

• Ability to :
• Effectively multitask.
• Read, follow instructions, and understand visual aids.
• Answer all calls promptly and maintain politeness
• Always pay attention to the needs of guests.
• Use a vacuum and carpet cleaner, buffer, ladder, and shop vac.
• Knowledge of safety guidelines.
• Strong attention to detail.
• Welcoming and hospitable attitude.

Qualifications

Must-Haves :

• High school diploma or GED equivalent is preferred.
• Zero (0) to one (1) year of experience in cleaning public buildings and / or facilities.
• Must be able to comply with all Maryland state gaming regulations, which may include obtaining a license.

Physical Requirements :

• Able to :
• Communicate using a two-way radio with ear piece.
• Clean smoking areas.
• Push / lift up to 20 pounds.
• Stoop, crouch, and kneel.
• Reach overhead with arms.
• Ascend / descend stairs for at least 7 ½ hours per shift.
• Work in a sometimes loud or disruptive work environment.
• Require manual dexterity to operate all necessary equipment

What We Offer

Life at Live!

• 24 / 7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Compensation

$15.50 hourly

Overview

Why We Need Your Talents :

Check-in / Check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements measuring to the levels of expectation commensurate with a four-star property.

Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to ensure a seamless experience for the guest.

Compensation : $17.00 / hr

Responsibilities

Where You'll Make an Impact :

Maintain complete knowledge of the following :

• Hotel features :
• Amenities Hours of operation, group activities, Room types, numbers, layout, décor, and locations.
• Pricing - Room rates, hotel availability, special packages, and promotions.
• Daily house count and expected arrivals / departures.
• Scheduled daily group activities.
• Departmental policies and procedures including front and back of house operations.
• Accuracy of assigned bank and ensure contracted monies. Keep bank secure at all times.
• Promptly answer department telephone using correct greeting and telephone etiquette.
• Promote positive guest relations for information in a congenial manner.

Process all guest check-ins according to established hotel requirements :

• Confirm reservation in the system and review all noted information.
• Complete a walk-in reservation for guests with no prior room reserved.
• Obtain backup information for guest credit / payment method and input into system; collect cash when designated.
• Assign guest room.
• Advise guest of any messages, mail, faxes, etc. that was received for them.
• Inform guest of the room safe and mini-bar key and room key procedures.
• Issue parking passes / validate valet parking tickets and enter information in the computer.
• Communicate services and amenities included in packages to guests on packages.
• Obtain proper identification for tax-exempt guests and attach from to the registration card.
• Obtain guest signature for designated paperwork.
• Obtain a bell person to escort guests and transport their luggage to the room.
• Maintain guest history files for all guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room / tax / incidentals, com).
• Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, follow established procedures for "walking" guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints or problems immediately and notify designated department / personnel for resolving the situation.

Follow up within 30 minutes to ensure completion and guest satisfaction.

• Offer detailed information on the voicemail system to callers and guests wishing to leave a message.
• Accept and record wake-up call requests; deliver to PBX.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments / personnel (i.e.. Special requests, amenity delivery).
• Generate, print, and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.

Process all check-outs according to established hotel requirements listed :

• Resolve any late charges
• Present folio to guest and resolve any disputed charges
• Settle guest accounts following accounting procedures
• Retrieve guest room key from the guest
• Handle requests for late check-outs according to established hotel procedures
• Conduct group check-ins / outs according to established hotel procedures
• Assist all departments / executives in obtaining appropriate information regarding groups, inventory, and guest information
• Adhere to all cashiering procedures as listed below :
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
• Make a change for guests
• Cash guests' personal checks / traveler’s checks
• Post Charges
• Settle room accounts
• Run closing reports
• Count bank at the end of their shift
• Complete designated cashier reports
• Balance receipts
• Drop receipts
• Secure bank
• Legibly document pertinent information in the log book
• Other duties as assigned.

Support Duties :

• Assist PBX with switchboard duties
• Assist with reservation calls. Process, record and follow up and details relative to such
• Provide Concierge service when no Concierge is available
• Assist in other Front Office areas as assigned
• Provide guest room tours
• Legibly document maintenance needs on work orders and submit to the Manager

Skills to Help You Succeed :

• Ablity to :
• Read and interpret instructions and directions for guests.
• Effectively communicate with guests and staff in all areas relating to guest service.
• Excellent skills in :
• Interpersonal and written communication.
• Active listening.
• Scheduling.
• Problem-solving
• Strong attention to detail.
• Flexible schedule.
• Willingness to maintain confidentiality.
• Second language is a plus.

Qualifications

Must-Haves :

• Education : A high school diploma or GED equivalent.
• Experience : One (1) to three (3) years previous experience in a hotel or high and retail environment is required.
• Retail customer service training is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements :

• Lifting, pushing, pulling and carrying up to 20lbs.
• Occasional Bending, kneeling and sitting.
• Frequent walking and standing.
• Use of stairs and elevators

What We Offer

Life at Live!

• 24 / 7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Overview

Why We Need Your Talents :

Are you alert , attentive and pay attention to detail ?

I f you’re a vigilant, hard worker, with lots of energy, this role is for you!

Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, providing excellent customer service to guests while being a key source of information.

No event takes place on property without security so there will be plenty of opportunities for overtime. There are opportunities for growth no matter your level of experience.

Our security department frequently promotes within; therefore this role is an excellent building block for your career at Live!

Compensation : $19.00 / hour

Shift : Grave 11PM-8AM

Responsibilities

Where You'll Make an Impact :

• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Be able to explain the rules, regulations, and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management
• Notify supervisor, manager, surveillance and / or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
• Respond to medical or fire emergencies, such as sick or injured guests.
• Staff the Employee / Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury when applicable
• Assist in transporting money, chips, tokens, and markers
• Ensure the safety and security of all guests and team members

Skills to Help You to Succeed!

• Ability to read / write memos and reports.
• Ability to answer telephones in a professional manner.
• Ability to multitask.
• De-escalation skills.
• Ability to demonstrate empathy to patrons.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day-to-day activities and during an emergency.

Qualifications

Must-Haves :

• Education : High school diploma or GED equivalent is preferred.
• Experience : At least One (1) year of consistant experience in security with a focus on guest service.
• License : Must be able to comply with all state gaming regulations, which may include obtaining a license

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to lift up to 50 lbs.

What We Offer

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Life at Live!

• 24 / 7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.