Marriott Albuquerque is currently seeking a Night Auditor, the night auditor will assure the highest guest satisfaction by providing superior customer service.

Responsibilities :

• Check guests into and out of the hotel in an accurate, speedy, and courteous manner
• Handle payments received.
• Resolve escalated guest relations issues when needed
• Answer inquires pertaining to hotel policies and services
• Respond to and follow up on all guest requests to ensure guests are satisfied with the hotel's services and accommodations.
• Positively represent and promote the property
• Properly compile, complete, and distribute reports to management and team as directed
• Report any maintenance security or safety issues.
• Other duties as assigned.

Requirements :

• Front Desk experience preferred, but will train.
• Highly motivated and self-directed
• Exceptional customer service skills
• Ability to stand for extended periods of time
• Ability to work holidays and weekends based on the demands of the hotel.
Benefits :
• Medical
• Medical
• Dental
• Vision
• 401K
• PTO and Sick time
• New hire incentive and referral program.

About Marriott Albuquerque :

Albuquerque Marriott looks for team members who can grow, think, dream and create by focusing on ensuring an excellent customer experience.

So, we are looking for someone who loves hospitality and wants to grow with the company. Come and join our awesome team in the largest hotel in Albuquerque, NM.

Description : WORK, PLAY & ENJOY LIFE WITH HERITAGE

Full-Time & Part-time Hourly Positions ranging from $7.20-$7.50 hourly + tips!. Located in Albuquerque, NM. Working out of our pool area at Hotel Albuquerque at Old Town / Hotel Chaco.

We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio throughout the state!

You will serve custom crafted cocktails and outstanding savory fare in a professional, courteous manner, while doing their part to ensure that service comes out simultaneously, in a high quality and timely fashion.

The Pool Server is an essential support to the Front of House team in creating unforgettable poolside experiences for guests.

Essential Duties and Functions / Responsibilities / Tasks :

• Maintain high level of positive and professional approach with coworkers and guests.
• Greet and welcome guests in the pool area.
• Check identification to ensure minimum age requirements are met for consumption of alcoholic beverages.
• Notate, ring-up, and serve the food and beverage requested by guest.
• Run beverages and food to and from the bar to the pool.
• Provide general pool area upkeep and cleanliness.
• Assist guests at the pool with general service.

HP22

Requirements :

• Current New Mexico Food Handler Certification and Alcohol Server Certification required.
• Ability to work on your feet in for eight hours or more.
• Must be able to lift / push / reach for / carry 30+ pounds frequently.
• Excellent verbal communication and ability to multitask.
• 6 months to 1 year experience; high volume and / or fine dining experience preferred but not required.

Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

PI221636799

Description : WORK, PLAY & ENJOY LIFE WITH HERITAGE

We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!

Full-time Position ranging from $50k-60K DOE plus benefits.

Located in Albuquerque, NM. Working out of our brand new Spa in Hotel Chaco!

The Spa Manager is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.

Supervisory Responsibilities : Spa staff

• Work under the direction of the General Manager.
• Book guest spa reservations.
• Maintain high level of positive and professional approach with employees, coworkers, and guests. Exhibit a professional attitude, diplomacy and an ability to handle difficult situations with grace.
• Work closely with the General Manager on hiring and training of new Spa team members.
• Hold monthly / quarterly spa meetings to review updates with the team.
• Communicate regularly with front desk staff, service providers and spa attendants regarding job assignments and required timeframe for them and their teams for workflow.
• Provide support, direction and management development opportunities to spa associates.
• Lead by example in areas of correct verbiage and proactive hospitality skills.
• Participate in staff disciplinary actions and termination when necessary.
• Establish and supervise system of controls to ensure that maximum standards of service are maintained.
• Provide suggestions to the General Manager on ways to Improve the marketing and visibility of Spa / Salon
• Execute payroll.
• Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
• Monitor operations to ensure compliance with applicable health, safety and hygiene standards.
• Maintain treatment rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.
• Review occupancy levels and staff labor accordingly.
• Track lost revenue through Book4Time.
• Supervise inventory system for supplies and equipment and establish reorder levels; keep repair records for equipment.
• Review linen inventory and oversee laundry operations.
• Test and evaluate cleaning supplies and equipment.
• Coordinate supplies, equipment and purchase orders through Accounting Department.
• Meet with vendors and contractors to learn about new products and services offered.
• Oversee / Carry out deep cleaning tasks and special projects.
• Communicate repair and maintenance issues to proper channels.
• Research and resolve guest-relations issues and employee matters in a timely manner.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.

LD2022 #MSL HP22

Requirements : Qualifications :

Qualifications :

• Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
• Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
• Ability to work on your feet for eight hours or more.
• Must be able to lift / push / reach for / carry 30+ pounds frequently.
• 2-3 year or equivalent combination of education and experience; spa or hospitality supervisory experience preferred.
• High school diploma, Associates or Bachelors Degree in Hospitality, Business, or equivalent experience / training.

PI222395282

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation :

$12.65 - $13 hourly

Responsibilities :

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Field customer complaints when necessary

Qualifications :

• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• 1+ year of hotel industry experience or related job preferred

About Company

Great environment to work in, we are looking forward to adding you to our LQ family!

Salary for this role is $65-$70k / year plus bonus opportunities.