We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.

You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation :

Responsibilities :

• Handle customer complaints as necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping : ensure all hotel guest account information is accurate and up-to-date

Qualifications :

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

About Company

Our hotel is off the Sam Houston Tollway in the Westchase business district. Enjoy panoramic Houston views through floor-to-ceiling windows, and relax by our tree-lined outdoor pool.

We're within 15 minutes of the Energy Corridor and The Galleria, and downtown Houston is 14 miles away. Try a taste of Texas at our award-winning Rio Ranch restaurant.

We are a hotel looking for an individual who works well on his own. Responsible for the preventative maintenance and repair of the hotel’s systems and equipment, and for the general maintenance and upkeep of the property.

Experience with pool a plus, CPO preferred.

Follow schedule of property and equipment preventive maintenance programs in compliance with brand standards

Maintain log of all repair items requiring outside service

Remove debris from public areas and maintain appearance of parking lot

Respond to and complete all guest request in a timely manner

Communicate with GM, housekeeping and front desk to ensure all work orders are completed

Must have reliable transportation and be a team player, hours and days of week are flexible but are primarily day shifts.

Pay ranges from $12-$14 per hour depending on experience.

Essential Duties include : :

• Follow scheduled property and equipment preventive maintenance programs in compliance with corporate / franchise standards and local, state and national codes and regulations to ensure safety, convenience and satisfaction of all guests, managers and employees, to protect the assets and maintain the property in first class condition
• Follow preventative maintenance program for guest rooms, public areas etc. according to established standards to include the maintenance of proper records
• Troubleshoot and repair malfunctions in mechanical / electrical systems and equipment through the hotel
• Service the hotel pool, including adjusting chemicals and maintaining documentation, cleaning filters and monitor pool and chemical readings daily
• Remove all debris from public corridors and empty all interior and exterior trash receptacles daily or more frequently if necessary
• Test and examine the life safety systems to ensure they are 100% operational at all times to protect the assets, guests, and employees
• Respond and comply with all guest requests, issues and problems to ensure guest satisfaction
• Attend and participate in all mandatory training
• Flexible with schedule and assignments
• Maintain effective performance under pressure
• May perform similar duties, special projects or other responsibilities as requested by supervisor

Requirements : :

• Valid drivers’ license to drive vehicle for errands and job duties
• Good customer service skills
• Ability to work independently and with others
• Good communication skills
• Attention to detail.
• Ability to occasionally lift / carry up to 50 lbs.
• Displays good initiative

Headquartered in Houston, Texas, Dalwadi Hospitality Management, LLC is an experienced hotel management company offering comprehensive solutions for developing quality hospitality properties from start to finish.

The Dalwadi Hospitality Management team is comprised of talented hospitality professionals dedicated to providing outstanding experiences for our guests and associates.

If you’re looking for hospitality employment opportunities, including hospitality management jobs, browse through our current postings of hospitality jobs in Houston, TX and the surrounding area.

We would love for you to join our dynamic team.

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :

• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications :

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school graduate, GED recipient, or equivalent
• 1+ year of hotel industry experience or related job preferred

About Company

Our renovated North Houston hotel has everything you need to maintain balance on the road, including complimentary shuttle to Bush Intercontinental Airport.

Refresh in our stylish rooms and suites with modern decor, ergonomic workspaces and signature plush bedding. Stop by our Flight Deck restaurant to enjoy and inviting atmosphere to catch a game, craft cocktails and enjoy a delicious meal.

Feel your best at our luxurious indoor pool and 24-hour gym or enjoy outdoor recreation at Houston Arboretum and the Golf Club of Houston. ur company!

Here's how you'll help make a difference :

• Greet and escort guests to rooms.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

What we ask :

• Must be able to work a flexible schedule, including complete weekend and holiday availability
• Must have great customer service skills all our positions come into contact with guests!

Job Summary : We are looking for a Housekeeper / Room Attendant who will be responsible for maintaining quality and timely cleanliness of all assigned areas of guest rooms and public / common areas.

Benefits

Competitive Pay

Paid Time Off

Employee Rate Discounts for Hotel Stays

Team Work Environment

Opportunities for Growth

Responsibilities

Responsible for maintaining cleanliness of hotel guest rooms and public / common areas while keeping with standards set by the Housekeeping Manager and General Manager

Comply with all safety guidelines

Keep storage areas and carts well-stocked, clean and tidy

Perform any laundry duties

Reviews daily inventory of supplies to ensure completed assignments

Cleaning of hotel rooms to include, but not limited to : dusting, vacuuming, cleaning bathrooms, empty wastebaskets, changing bed linens, kitchenettes (if applicable), lobby and common areas

Ensure standards compliance with all placements of guest amenities, displays and information cards

Notify Housekeeping Manager of any repair requests needed for guest rooms and / or common areas

Properly log, track, and secure any lost and found items

Assist any other staff members prior to departure for the day

Performs miscellaneous job-related duties as assigned

Qualifications and Requirements

• Regular attendance is essential
• May be required to work varying schedules and holidays
• Required to fully comply with all rules and regulations
• No formal training required
• Some experience in safety material handling and cleaning procedures preferred
• Work indoors and out
• Often deal with hazardous materials, including bodily waste and cleaning chemicals
• Ability to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Maintain a well-groomed and professional appearance

About Us : American Hospitality Management, Inc.

AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties.

The team culture throughout AHM Corporate and each property is unlike any other.

We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.