Overview

Opportunity : Engineer

Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.

Potential Career Path

Engineering Supervisor - Chief Engineer - Area Chief Engineer

Essential Functions

• Conduct room inspections and identify repair needs.
• Install or repair sheet rock and other wall coverings.
• Paint designated areas and items.
• Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs.
• Repair furniture.
• Install, replace, and program televisions.
• Perform minor plumbing functions.
• Replace and repair heating and cooling pumps as well as preventative maintenance on units.
• Trace and repair all types of water lines.
• Troubleshoot and repair kitchen equipment.
• Maintain repair and preventative maintenance records.
• Perform and maintain work to local, state and Federal codes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Work as a bell attendant in the event of staffing shortages or during peak check in / out periods.
• Follow Service Recovery Guidelines.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma and Trade school course work in related field preferred.
• Previous engineer / maintenance experience or equivalent training required.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational / Professional Development
• Referral Bonus Program

Work Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

What we offer :

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures for all hotels.
• Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.
• Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
• Develops and maintains guest information files regarding the property, community and surrounding attractions.
• Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
• Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.
• Sends out letters of confirmation or returns checks when registration cannot be accepted.
• Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.
• Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.
• Patrols public rooms, investigates disturbances, and resolves conflicts.
• Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action.

Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.

• Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
• Train, oversee, and cover Van Driver and Housemen positions when necessary

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES : Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries.

• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type;
• and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit;

climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures for all hotels.
• Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.
• Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
• Develops and maintains guest information files regarding the property, community and surrounding attractions.
• Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
• Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.
• Sends out letters of confirmation or returns checks when registration cannot be accepted.
• Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.
• Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.
• Patrols public rooms, investigates disturbances, and resolves conflicts.
• Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action.

Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.

• Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
• Train, oversee, and cover Van Driver and Housemen positions when necessary

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES : Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries.

• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type;
• and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit;

climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

As the next general manager of our busy hotel, you’ll have an exciting opportunity to lead our staff and provide our customers with the finest service possible.

We need a leader who thrives in presenting new and creative ideas to boost revenue and build good relationships with guests to ensure repeat business.

Our ideal applicant is dedicated to providing excellent service and has at least 5 years of hospitality experience, preferably in a hotel management role.

As the general manager, you will be in charge of human resource management functions such as interviewing, hiring, training, task assignment, coaching / counseling, and performance management.

If you're a proven leader looking for a new challenge, please apply as soon as possible! Compensation :

$45,000 - $60,000

Responsibilities :

• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
• Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized
• Guide the leaders of each hotel department in developing goals, objectives, and a plan of action for achieving them
• Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
• Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds

Qualifications :

• Proven customer service experience as a manager; strong guest-focused mentality
• You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
• You must have 5 or more years of experience working in the hospitality field
• Must have superb communication skills, organizational skills, and problem-solving skills

About Company

We are a limited-service hotel that strives to provide exceptional hospitality service and a comfortable stay for our guests.

Overview

Due to growth, Highgate is looking for a Luxury Hotel General Manager in the DFW market. The Luxury Hotel General Manager will be responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities

• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A / P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Perform any other duties as requested by the Vice President or Regional Director of Operations.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules, and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.

Qualifications

At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience;

or a 2-year college degree and at least 5 to 6 years of related experience.

• Shoud have 5+ years of luxury hotel management experience to be considered for this role
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

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P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others.

It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.

9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law.

This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.

We also consider qualified applicants with criminal histories, consistent with legal requirements.