Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Hampton Inn Philadelphia Airport.

Job Purpose :

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and?timely information and services.

Responds to telephone and in-person inquiries regarding reservations, hotel information?and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.

Promote preferred guest program and provide recognition and benefits to all current members.

Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.

Cash checks and exchange currency for guests

• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints
• Answer telephone promptly and properly being polite, courteous, and friendly
• Be friendly, thorough, accurate and efficient in taking reservations
• Be friendly, thorough, accurate and efficient in performing Check-ins
• Be friendly, thorough, accurate and efficient in performing Check-outs

If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

• Assist guests with luggage upon their arrival to and departure from the hotel
• Use the guests’ names
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Handle messages, wake-up calls, mail, and faxes properly
• Assist guests’ with laundry / dry cleaning needs
• Know of incoming VIPs
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manger.
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical / developmental feedback
• Maintain effective communication through the use of meetings, log books and bulletins
• Be available to help other departments in emergency situations
• Adhere to all work rules, procedures and policies established by the company including, but not
• limited to those contained in the associate handbook.
• Safety and Security Skills
• Properly handle and account for keys
• Be knowledgeable of policies regarding emergency procedures and security concerns
• Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
• Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
• Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
• Have full understanding of franchise honors program
• Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures :
• Verifies all information on reservations check-in; name, address, method of payment, etc.
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• Adheres to hotel policies regarding the use of cash banks
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements :

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following :

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment

Other :

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and / or holidays

Amazing Benefits At A Glance :

• Team Driven and Values Based Culture
• Medical / Dental / Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities / Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

PI219190582

Overview

Opportunity : Engineer

Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.

Potential Career Path

Engineering Supervisor - Chief Engineer - Area Chief Engineer

Essential Functions

• Conduct room inspections and identify repair needs.
• Install or repair sheet rock and other wall coverings.
• Paint designated areas and items.
• Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs.
• Repair furniture.
• Install, replace, and program televisions.
• Perform minor plumbing functions.
• Replace and repair heating and cooling pumps as well as preventative maintenance on units.
• Trace and repair all types of water lines.
• Troubleshoot and repair kitchen equipment.
• Maintain repair and preventative maintenance records.
• Perform and maintain work to local, state and Federal codes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Work as a bell attendant in the event of staffing shortages or during peak check in / out periods.
• Follow Service Recovery Guidelines.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma and Trade school course work in related field preferred.
• Previous engineer / maintenance experience or equivalent training required.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational / Professional Development
• Referral Bonus Program

Work Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.

Job Details

Description

What You’ll Do :

Looking to get a start in the Food & Beverage industry? Hate the idea of sitting behind a desk all day? As a Steward, you’ll be staying active on your feet providing support and assistance to the rest of the service team.

Here are some of the daily tasks you’ll be responsible for :

• Sorting and washing dirty and used dishes and utensils.
• Replacing washed dishes and utensils in storage areas.
• Helping in keeping the general restaurant area sanitary and clean (i.e. sweeping and mopping floors, cleaning tables).

Where You’ve Been :

We’re looking for someone with a high school diploma or equivalent. While previous food and beverage experience is a plus, it is not required.

What we really want is someone capable of thinking on their feet and able to keep up in high-pressure situations. If that sounds like you, go ahead and apply.

When You’re Here :

This probably goes without saying but you’ll be on your feet a lot. There will be occasions when you may be carrying / lifting up to 50 pounds, walking, bending / twisting, climbing stairs and more.

You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside : in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Required

1 year : Back of House (Kitchen)

1 year : Mopping

1 year : Dishwashing

Licenses & Certifications

The Wurzak Hotel Group is seeking a Hotel Controller for a landmark hotel in the Philadephia region.

We are seeking an accomplished professional who is eager to be an active member of their hotel's executive team. As such, this is an onsite (not remote) role.

This team member will be responsible for the accounting & financial reporting, as well as a key leader in developing business process improvements.

They will...

Oversee day-to-day accounting functions for the hotel :

• Complete month-end close
• Reconcile invoices, bank accounts, and balance sheets
• Manage credit card payments, cash, and bank deposits.
• Contribute to forecasts, budgets, and financial analysis.

Manage compliance :

• Ensure that payment terms comply with all corporate and hotel contracts.
• Ensure that statutory and fiscal reporting requirements are satisfied, including permits and licenses.

Support financial strategy and process improvement :

• Partner with operations to ensure accounting policies and procedures are adhered to, including using and implementing systems / software applications.
• Assist in the establishment, documentation, and maintenance of Standard Accounting Policies and Procedures and internal controls for our finance and accounting operations.
• Function as a key strategic member of the hotel executive team, giving insight and support to improve financial results.

Qualifications :

• Ability to work onsite 5 days per week.
• Prior hotel accounting experience is required - Hilton brand experience a huge plus
• A love of analyzing and spotting patterns in financial data, and working with the leadership teams to optimize finance workflows
• A heart for guest service
• Experience with any of the following systems is a plus : OnQ, M3 Accounting System, Aloha POS, Paychex.

Must be proficient in Excel and Outlook.

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.

WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage because of our talented team members create value through tireless innovation, a tight focus on operational details, and uncompromised guest satisfaction.

Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.

Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

ESSENTIAL JOB FUNCTIONS :

1. Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all serviceware as prescribed.

2. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.

3. Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.

4. Transport all dirty tableware from dining room to dishwashing area for proper cleaning.

5. Comply with attendance rules and be available to work on a regular basis.

6. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES :

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player.

Knowledge of the appropriate table settings and serviceware. Ability to grasp, lift and / or carry, or otherwise, transport up to 50 lbs.

through a crowded room. Ability to move or push goods on a hand cart / truck weighing a maximum of 150 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction :

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.

It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits :

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.

You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and / or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security :

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE :

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.

Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.

Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise;

each associate remains, at all times, an at will associate.