Job Description

The Assistant Hotel Manager is the main point of contact for our guests that require assistance with addressing a subject matter that has not been resolved to their satisfaction.

Responsibilities include prioritizing the needs of the guest while protecting the assets of Wynn Resorts in a safe and secure manner.

The Assistant Hotel Manager provides support and direction for the overall operation during escalated incidents.

Job Responsibilities :

• Extensive knowledge of Property Management System
• Extensive knowledge of Wynn Encore Las Vegas room types and amenities
• Comprehensive knowledge of Wynn Encore Las Vegas property offerings, locations, amenities and services provided; utilizes this knowledge to conduct informative front and back of house tours
• Acts as a liaison between guests and all other property departments
• Works close with Corporate Investigations, Guest Claims, and Security to ensure the overall safety of our patrons
• Resolve guest challenges and special requests within limits of authority and empowerment and in a timely manner by coordinating with outside departments
• Ensure all guests interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn Encore Las Vegas ambiance while promoting hotel facilities and services
• Provides assistance to the Hotel Manager and Senior Hotel Manager
• Act as the Management Representative for the Resort during escalated guest and Security issues including Crisis Management incidents
• Coordinates and communicates with Engineering, Housekeeping, Security and Guest Claims regarding escalated incidents involving property damage, hotel liability, injury, security risks and / or concerns
• Review and follow-up on Security incident reports, trespass reports, smoking rooms, internal feedback reports and social media posts / feedback
• Conducts daily room inspections with Security for guest and employee safety
• Assist Lost and Found with escalated incidents
• Actively promotes and uses the Company’s Core Values to lead by example when interacting with employees and guests
• Accurately completing checklists and reports associated with specific shifts and pass down of appropriate information
• Support hotel rate integrity and availability
• Conducts shift rounds to include inspection of all applicable Public Areas, front desks and support all departments within the resort with any escalated issues
• Reviews Medallia, social media, and other guest feedback on a regular basis, responds to guest correspondence, and resolves challenges in a timely manner
• Conduct department training and mentorships to develop managers in other Front Office Departments
• Manages compensation and consistently documenting issued compensation in HotSOS and Opera
• Responsible for thorough completion of special projects / assignments provided by Senior Management

Qualifications

• Must be at least (21) years of age
• Combination of education equivalent to graduation from high school (high school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.

College degree preferred

• Requires a minimum of (3) years leadership experience in the hospitality industry. Hotel management experience within a luxury resort is preferred
• Must be able to build and maintain strong, positive working relationships at all times with staff, outside departments / vendors, property executives and guests
• Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request
• Must possess excellent English communication skills, both verbal and written. Additional foreign language preferred
• Strong and clear communications to complete daily tasks and projects between various departments and with hotel guests and patrons
• Requires proficiency in MS Office
• Prior knowledge of the following systems is preferred : HotSOS, Medallia and Opera.
• Should set the standard for professional demeanor and conduct oneself with integrity and accountability at all times
• Must be willing to challenge the status quo and accept others doing the same
• Must have excellent customer service, telephone etiquette, problem negotiation, problem solving and decision-making skills
• Must possess outstanding organizational, interpersonal, and administrative skills, and have a high level of attention to detail
• Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision
• Must be available to work all shifts and be able to flex schedule based on business demands
• Must be able to work efficiently within a team environment
• Must be able to work effectively in stressful, high-pressure situations
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching guest service
• Must maintain the highest levels of confidentiality regarding guests, staff and incidents that occur throughout the resort

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary :

Front Desk :

• The Hotel Services Steady Extra will be assigned to work all areas, to include Front Desk, PBX and Room Reservations.
• Provides guests with exceptional service when they check in and out of the hotel and answer any questions
• Answers phone in a professional manner

Room Reservations :

• Answer incoming calls and assist guest with all inquiries pertaining to but not limited to hotel reservations.
• Make, create and cancel reservations in LMS.
• Receives and posts deposits as needed.
• Works in partnership with all other departments to ensure that the client / guest experience meets and / or exceeds customer service standards as defined by property management.
• Performs all duties in accordance with Tropicana Las Vegas policies and within the realm of our team values.

PBX :

• Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual needs.
• Answers and processes all calls received through the PBX station in accordance with established standards.
• Plays an integral part in assisting with emergencies (fire, medical, power / system failure) by contacting the designated personnel for immediate assistance.

Summary :

For nearly 100 years, Matouk has handcrafted luxury linens from the world’s finest materials. While we honor this heritage, we embrace the changes required to maintain our leadership in the future, believing that creative thinking and innovation will guide us to a future of success and growth.

Our factory in Fall River, MA is home to a tight-knit family of artists, craftspeople and business professionals who are uniquely attuned to the needs of American consumers, earning the loyalty of generations of customers.

Matouk is seeking an Independent Contractor Hotel Sales Representative to represent its products in the Southern, California territory.

The Hotel Sales Representative will be directly responsible for increasing the company’s sales in the assigned territory for the hotel sales channel.

The objective of the assignment is to achieve territory sales targets and may be accomplished by : managing accounts in the territory, day to day communication, conducting sales visits, managing orders, selling in new product lines, demonstrating and presenting products, maximizing existing opportunities and establishing new business.

The Hotel Sales Representative, S CA is responsible for using their knowledge of company products or services to connect with customers and generate sales.

The main responsibilities of a Sales Representative revolve around the ability to network, build relationships with customers and persuade others to purchase products.

To achieve sales goals the following methods may be followed :

Oversee the day to day requirements of assigned Hotel accounts.

Responsible for sales and projected growth within the assigned territory and achieving the targets set by yearly forecasts and budgets.

Assist with the development of strategic initiatives for the territory. This will include identifying potential accounts, maximizing existing accounts and strategizing on the best sales approaches and determining the necessary tools needed to succeed.

Ability to forecast territory sales targets (i.e. monthly / yearly budgets) and to meet them.

Gather market intelligence to optimize the company’s Sales strategy and competitive position and provide input to Sales Manager as needed.

Represent and support Matouk at industry functions and trade shows.

Utilize Salesforce.com to manage sales leads and follow up and service existing accounts.

Work closely with customer service in order to achieve the best possible service and sales outcomes.

Report sales on a regular basis.

Qualifications & Requirements :

• Minimum of a Bachelor’s Degree and 5-10 years of sales experience managing a territory
• Demonstrated experience in luxury hotel, home soft-goods market or related industry
• Excellent interpersonal and communication skills, as well as attention to detail and a passion for excellent customer service
• Ability to understand and apply market intelligence to sales strategy
• Proficient use of relevant business software, including Excel, Word, Google Office, PowerBI and Salesforce.com
• Dynamic interpersonal skills, both verbal and written
• Comfortable presenting to both internal and external partners
• Solid independent work ethic and entrepreneurial spirit
• Excellent time management skills
• Must have the ability to travel domestically throughout the territory. Ideally the candidate lives in the territory.
• Must attend trade shows
• Willingness to embrace and act according to Matouk’s Statement of Purpose & Beliefs

Type : Other

SUMMARY :

The Sales Systems Administrator is responsible for providing financial, organizational, and administrative leadership for the Sales and Services teams.

The SSA will manage the systems and processes that are integral to the success the department, hotel, and clients. Results oriented, process driven, hands-on professional with the ability to deal effectively and interact well with customers and team members.

Must have the ability to resolve problems / conflicts in a confidential manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintaining all data within the Delphi.fdc (Salesforce) system in order to maximize the use for all users and ensure accuracy of reporting
• Admin user with knowledge of all department systems (Delphi.fdc, Cvent, Meeting Broker, iPlan Diagramming, etc.)
• Provide reporting on production, pace, incentives, lead volume, market segment analysis, etc.
• Management of Department Shared Drives
• Creating, running, analyzing new and existing reports on relevant sales issues to help VP of Sales and Director of Catering make business decisions
• Provide administrative support including answering main sales lines, forwarding email sales inquiries to correct individual / department, ordering office supplies and business cards, etc.
• Runs and compiles the various requested reports, creates excel spreadsheets, conducts monthly audits and monitors all Delphi.

fdc (Salesforce) usage.

• Manage all Delphi.fdc (Salesforce) duties and processes and upholding system standards for all users
• Audits & prepares Hotel Sales incentive plan payouts
• Developing reports utilized for soliciting new group business to maximize revenue
• Manage the functionally and reporting of outside sales tools; Cvent
• Onboard new staff and provide email and computer access, logons, phone extensions, business cards, keys, etc.
• Train new and existing staff in sales systems functionality and usage
• Directs and oversees the daily job duties of the Hotel Sales Coordinator
• Assists in establishing goals for all managers based off historical trends, territories and department budgets
• Maintain property profile on different lead channels
• Review all new contracts prior to bookings turning definite and send out turnover packet to other departments

QUALIFICATIONS :

• Minimum 2 years of experience in a Delphi.fdc (Salesforce) key operator role.
• Excellent computer skills including Word, Excel, Outlook, Opera, and hotel background required.

REASONING ABILITY :

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions and requests.

Other Qualifications :

• Must be a minimum of 21 years of age.
• Must be proficient in Microsoft Office Products : Word, Excel, Power Point, Publisher, and Outlook.

About SAHARA Las Vegas :

SAHARA epitomizes the timeless soul of Las Vegas. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests with an intimate and unexpected experience that sets a new standard for Vegas.

Completely remodeled and reimagined for a new era, SAHARA offers three distinctive hotel towers, a variety of five-star dining options, and a world-class casino.

With unexpected delights around every corner, SAHARA embodies the style, sophistication and playful sense of possibility that’s truly the spirit of Vegas and brings the iconic Vegas experience to a whole new generation.

Perks & BenefitsWe offer competitive wages with fantastic benefits for full-time and part-time jobs. Join us for an exciting career on the Las Vegas Strip! https : / / youtu.

be / mJhPxlqlxQYNewly Increased WagesComprehensive Benefits (Medical, Dental, Vision, Supplemental Coverage)401K Retirement PlanPaid Time Off (Vacation Pay)Free Daily MealsRoom & Restaurant DiscountsDiscounted / Free Tickets for Certain ShowsAnd much more! SAHARA Las Vegas strives to support and grow our diverse workforce which reflects our community and the guests we serve.

What’s On The HorizonSAHARA is in the midst of expanding its offerings to guests in the coming months. SAHARA will also welcome two more new dining outlets before the year is up, including The Noodle Den and Ballo Italian Soul.

https : / / phe.tbe.taleo.net / phe02 / ats / careers / v2 / jobSearch?act redirectCwsV2&cws 87&org GRANDSIERRARESORT For more information about what’s coming soon, click here.

Position Overview

The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience.

Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel.

Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Key Job Responsibilities

Revenue Generation

• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Effectively collaborate with vendors and other departments / divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.

Relationship Management

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability

• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Learn and adopt all SOPs related to the role and any new initiatives / programs that are implemented.
• Maintain knowledge of new product / service offerings and emerging technology supporting meetings and events.

Job Qualifications

• BS / BA or 1+ years of Encore or equivalent experience required
• 1 year technology sales or hospitality experience preferred
• Prior sales experience in audiovisual is a plus
• Knowledge of hospitality industry and sales processes preferred
• Technical aptitude and computer proficiency required
• Strong written and verbal communication skills

Competencies (by Core Values)

• Hospitality
• Responsiveness
• Professionalism
• Decision Quality
• Business Insight
• Collaborates
• Builds Networks
• Plans and Aligns
• Instills Trust
• Demonstrates Self-Awareness

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.