Job Type Full-time Description

POSITION SUMMARY : The primary responsibility of the Hotel Manager is to manage the operations of the Front Desk, Valet, Transportation, and Bell Services.

Top 5 Specific Job Functions :

• Coordinate the development, interpretation, and implementation of hotel policies, operating procedures and training programs, manuals, directives, work schedules as well as the policies and procedures of the departments within the division
• Obtain maximum results in the utilization and appearance of the hotel, quality levels, performance and standards of service
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
• Ensure quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment
• Ensure adherence to guest service standards within established departmental policies and procedures

Other Specific Job Functions :

• Provide input into and executes strategic plan consistent with the annual business / marketing plan as submitted to the General Manager
• Provide input and direction in the development of the departments’ fiscal budget. Responsible for managing the monthly activity of all inventories, including balancing of the warehouse supplies and purchases.

Contributes to short term and long term profitability for the property

• Monitor departmental expenditures, prepares justification for budget variations and projected increases for new projects
• Promote and develop team-oriented philosophy stressing the importance of providing unparalleled commitment to excellence in service
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
• Monitor, document, and notify the Director of Hotel Operations of any problems that may impact or jeopardize the achievement of current future departmental objectives
• Perform all duties as deemed necessary for the success of the department
• Develop new and analyzes existing procedures and special promotions that will improve guest patronage
• Create, read and evaluate reports, generates correspondence, statistical reports and proposals with alternative solutions where needed
• Provide the guest service vision for Room Reservations staff and evaluate the effectiveness of the vision execution
• Provide constant communication of information to reservation staff on changes at the property or in the department
• Evaluates supervisor calibration of monitoring and coaching standards to ensure guidelines are met
• Review morning reports for Operations meeting including forecast versus actual reports to report occupancy and revenue, phone report to evaluate call volume, conversion percentage, and room and suite counts to monitor inventory and rate
• Communicate with key Hotel operation’s staff regarding inventory and revenue
• Review hourly room counts and make the necessary rate adjustments
• Attend pre-convention and site inspection meetings upon request to discuss room utilization for groups
• Train and direct the hotel’s Front Services, Valet, and Transportation staff
• Ensure guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out
• Ensure all accounting, payroll, and employee relations matters are handled in compliance with hotel policy and applicable laws
• Approve expenditures, and ensure expected standards for the Front Service department are met
• Control transportation for hotel and transient guests by providing VIP’s with limousine, buses, and drivers
• Oversee Valet, Transportation, and Bell departments’ daily functions by dealing with guest and employee relations, vacation requests, employee discipline, operating the time clock and ensuring all guests are treated with mutual respect.
• Perform all duties deemed necessary for the success of the department

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required :

• Minimum High School graduate
• Experience in managing Front End and Back End Union employees
• Ability to organize and prioritize work and meet deadlines
• Minimum one-year experience as a supervisor
• Position requires the exercise of considerable managerial skill, as the position involves frequent decisions, meeting deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization, development, and coordination of large scale work projects
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Ability to read and communicate verbally and in writing to prepare complex occupancy reports and other correspondence
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts
• Proficient computer skills. Ability to access and input information using a moderately complex computer program
• Ability to deal with a number of problems requiring initiative and good judgment
• Must be able to communicate effectively in English, in both written and oral forms

Preferred :

• Available to train and work all shifts (Day, Swing and Grave)
• Available to work weekends, holidays and special events
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

• Gaming Card
• Alcohol Awareness Card

KNOWLEDGE / SKILLS / ABILITIES : .

• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.
• Previous Hotel PMS experience, preferably LMS
• Microsoft Office experienced in Outlook, Word, Excel

Plaza Hotel is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary :

Front Desk :

• The Hotel Services Steady Extra will be assigned to work all areas, to include Front Desk, PBX and Room Reservations.
• Provides guests with exceptional service when they check in and out of the hotel and answer any questions
• Answers phone in a professional manner

Room Reservations :

• Answer incoming calls and assist guest with all inquiries pertaining to but not limited to hotel reservations.
• Make, create and cancel reservations in LMS.
• Receives and posts deposits as needed.
• Works in partnership with all other departments to ensure that the client / guest experience meets and / or exceeds customer service standards as defined by property management.
• Performs all duties in accordance with Tropicana Las Vegas policies and within the realm of our team values.

PBX :

• Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual needs.
• Answers and processes all calls received through the PBX station in accordance with established standards.
• Plays an integral part in assisting with emergencies (fire, medical, power / system failure) by contacting the designated personnel for immediate assistance.

Summary :

For nearly 100 years, Matouk has handcrafted luxury linens from the world’s finest materials. While we honor this heritage, we embrace the changes required to maintain our leadership in the future, believing that creative thinking and innovation will guide us to a future of success and growth.

Our factory in Fall River, MA is home to a tight-knit family of artists, craftspeople and business professionals who are uniquely attuned to the needs of American consumers, earning the loyalty of generations of customers.

Matouk is seeking an Independent Contractor Hotel Sales Representative to represent its products in the Southern, California territory.

The Hotel Sales Representative will be directly responsible for increasing the company’s sales in the assigned territory for the hotel sales channel.

The objective of the assignment is to achieve territory sales targets and may be accomplished by : managing accounts in the territory, day to day communication, conducting sales visits, managing orders, selling in new product lines, demonstrating and presenting products, maximizing existing opportunities and establishing new business.

The Hotel Sales Representative, S CA is responsible for using their knowledge of company products or services to connect with customers and generate sales.

The main responsibilities of a Sales Representative revolve around the ability to network, build relationships with customers and persuade others to purchase products.

To achieve sales goals the following methods may be followed :

Oversee the day to day requirements of assigned Hotel accounts.

Responsible for sales and projected growth within the assigned territory and achieving the targets set by yearly forecasts and budgets.

Assist with the development of strategic initiatives for the territory. This will include identifying potential accounts, maximizing existing accounts and strategizing on the best sales approaches and determining the necessary tools needed to succeed.

Ability to forecast territory sales targets (i.e. monthly / yearly budgets) and to meet them.

Gather market intelligence to optimize the company’s Sales strategy and competitive position and provide input to Sales Manager as needed.

Represent and support Matouk at industry functions and trade shows.

Utilize Salesforce.com to manage sales leads and follow up and service existing accounts.

Work closely with customer service in order to achieve the best possible service and sales outcomes.

Report sales on a regular basis.

Qualifications & Requirements :

• Minimum of a Bachelor’s Degree and 5-10 years of sales experience managing a territory
• Demonstrated experience in luxury hotel, home soft-goods market or related industry
• Excellent interpersonal and communication skills, as well as attention to detail and a passion for excellent customer service
• Ability to understand and apply market intelligence to sales strategy
• Proficient use of relevant business software, including Excel, Word, Google Office, PowerBI and Salesforce.com
• Dynamic interpersonal skills, both verbal and written
• Comfortable presenting to both internal and external partners
• Solid independent work ethic and entrepreneurial spirit
• Excellent time management skills
• Must have the ability to travel domestically throughout the territory. Ideally the candidate lives in the territory.
• Must attend trade shows
• Willingness to embrace and act according to Matouk’s Statement of Purpose & Beliefs

Type : Other

SUMMARY :

The Sales Systems Administrator is responsible for providing financial, organizational, and administrative leadership for the Sales and Services teams.

The SSA will manage the systems and processes that are integral to the success the department, hotel, and clients. Results oriented, process driven, hands-on professional with the ability to deal effectively and interact well with customers and team members.

Must have the ability to resolve problems / conflicts in a confidential manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintaining all data within the Delphi.fdc (Salesforce) system in order to maximize the use for all users and ensure accuracy of reporting
• Admin user with knowledge of all department systems (Delphi.fdc, Cvent, Meeting Broker, iPlan Diagramming, etc.)
• Provide reporting on production, pace, incentives, lead volume, market segment analysis, etc.
• Management of Department Shared Drives
• Creating, running, analyzing new and existing reports on relevant sales issues to help VP of Sales and Director of Catering make business decisions
• Provide administrative support including answering main sales lines, forwarding email sales inquiries to correct individual / department, ordering office supplies and business cards, etc.
• Runs and compiles the various requested reports, creates excel spreadsheets, conducts monthly audits and monitors all Delphi.

fdc (Salesforce) usage.

• Manage all Delphi.fdc (Salesforce) duties and processes and upholding system standards for all users
• Audits & prepares Hotel Sales incentive plan payouts
• Developing reports utilized for soliciting new group business to maximize revenue
• Manage the functionally and reporting of outside sales tools; Cvent
• Onboard new staff and provide email and computer access, logons, phone extensions, business cards, keys, etc.
• Train new and existing staff in sales systems functionality and usage
• Directs and oversees the daily job duties of the Hotel Sales Coordinator
• Assists in establishing goals for all managers based off historical trends, territories and department budgets
• Maintain property profile on different lead channels
• Review all new contracts prior to bookings turning definite and send out turnover packet to other departments

QUALIFICATIONS :

• Minimum 2 years of experience in a Delphi.fdc (Salesforce) key operator role.
• Excellent computer skills including Word, Excel, Outlook, Opera, and hotel background required.

REASONING ABILITY :

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions and requests.

Other Qualifications :

• Must be a minimum of 21 years of age.
• Must be proficient in Microsoft Office Products : Word, Excel, Power Point, Publisher, and Outlook.

About SAHARA Las Vegas :

SAHARA epitomizes the timeless soul of Las Vegas. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests with an intimate and unexpected experience that sets a new standard for Vegas.

Completely remodeled and reimagined for a new era, SAHARA offers three distinctive hotel towers, a variety of five-star dining options, and a world-class casino.

With unexpected delights around every corner, SAHARA embodies the style, sophistication and playful sense of possibility that’s truly the spirit of Vegas and brings the iconic Vegas experience to a whole new generation.

Perks & BenefitsWe offer competitive wages with fantastic benefits for full-time and part-time jobs. Join us for an exciting career on the Las Vegas Strip! https : / / youtu.

be / mJhPxlqlxQYNewly Increased WagesComprehensive Benefits (Medical, Dental, Vision, Supplemental Coverage)401K Retirement PlanPaid Time Off (Vacation Pay)Free Daily MealsRoom & Restaurant DiscountsDiscounted / Free Tickets for Certain ShowsAnd much more! SAHARA Las Vegas strives to support and grow our diverse workforce which reflects our community and the guests we serve.

What’s On The HorizonSAHARA is in the midst of expanding its offerings to guests in the coming months. SAHARA will also welcome two more new dining outlets before the year is up, including The Noodle Den and Ballo Italian Soul.

https : / / phe.tbe.taleo.net / phe02 / ats / careers / v2 / jobSearch?act redirectCwsV2&cws 87&org GRANDSIERRARESORT For more information about what’s coming soon, click here.

Position Overview

The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience.

Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel.

Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Key Job Responsibilities

Revenue Generation

• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Effectively collaborate with vendors and other departments / divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.

Relationship Management

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability

• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Learn and adopt all SOPs related to the role and any new initiatives / programs that are implemented.
• Maintain knowledge of new product / service offerings and emerging technology supporting meetings and events.

Job Qualifications

• BS / BA or 1+ years of Encore or equivalent experience required
• 1 year technology sales or hospitality experience preferred
• Prior sales experience in audiovisual is a plus
• Knowledge of hospitality industry and sales processes preferred
• Technical aptitude and computer proficiency required
• Strong written and verbal communication skills

Competencies (by Core Values)

• Hospitality
• Responsiveness
• Professionalism
• Decision Quality
• Business Insight
• Collaborates
• Builds Networks
• Plans and Aligns
• Instills Trust
• Demonstrates Self-Awareness

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.