Plaza Hotel & Casino Jobs (11)

Description

The VISION of the Plaza Hotel & Casino is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist.

The renaissance has begun, The Plaza Way!

Our guiding principles are :

• Always do the right thing
• Be respectful and considerate everyone matters
• Deliver more than others think possible
• Show passion for what we do and enthusiasm for who we are

POSITION SUMMARY :

It is the primary responsibility of the Convention Porter to set up and tear down various events in the various convention areas on property.

All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Top 5 Specific Job Functions :

• Maintain the cleanliness of the meeting rooms
• Set-up and breakdown rooms for both meetings and food functions
• Transport any food and beverage trays / items in public areas to service areas
• Stock and organize supply carts with designated materials and equipment, transporting to assigned function area
• Inspect set rooms for cleanliness and agreement to group requirements

Other Specific Job Functions :

• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people, location of all Hotel function space and names of rooms, all styles of meeting and Banquet room settings and all safety guidelines
• Supervise and assist in maintaining and cleaning of meeting rooms
• Effectively communicate with management and staff in order to fulfill and address any issues or needs requested by the guest or other employees
• Sustain complete knowledge of and comply with all departmental policies / service procedures / standards
• Maintain complete knowledge of correct maintenance and use of equipment
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated items / surfaces, according to OSHA regulations and hotel requirements
• Retrieve clean linen and skirting from Laundry and stock in storage areas
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flip charts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards
• Set up table linens, skirting and tabletop items (water pitchers, ashtrays, glasses, etc.) as specified by group and in accordance with departmental standards
• Refresh rooms as scheduled, following departmental standards
• Breakdown function areas as scheduled in accordance to departmental procedures, storing all reusable goods and return equipment to specified storage areas
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves / counters; sweep and wax floor
• Performs all other job related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required :

• Must be 21 years of age or older
• Working knowledge of all related banquet equipment
• Working knowledge of service and set-up standards
• Ability to take initiative and exhibit flexibility
• A highly motivated and energetic personality
• Excellent customer service skills
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms
• Previous experience in setting up and tearing down functions and events in an arena or convention center type environment preferred
• Must have interpersonal skills to effectively deal with management, employees and guests, and able to follow directions effectively
• Must possess effective listening skills, strong judgment skills and organizational skills to function effectively under time constraints and within established deadlines

Preferred :

• Previous experience in the hospitality industry or similar environment
• High School diploma or equivalent
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

Food Handler’s Card

The Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type Full-time Description

The VISION of PlayLV Gaming is to be the place to be Downtown, and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist.

The renaissance has begun, The Plaza Way!

Our guiding principles are :

• Always do the right thing
• Be respectful and considerate everyone matters
• Deliver more than others think possible
• Show passion for what we do and enthusiasm for who we are

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possess the attitude and aptitude to work within a high performance culture.

Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY :

Greet guests promptly and politely upon arrival. Answer telephones in a friendly, timely manner. Assist guests with bookings, changing or inquiring about reservations.

Evaluate guest play to properly issue complimentary items. Assist casino hosts, VIP, Players Club, ticketing and other departments with information regarding casino guest.

Perform other job related duties as assigned..

POSITION RESPONSIBILITIES / DUTIES :

• Be able to read, analyze and interpret computer screens and player tracking.
• Present information clearly and describe casino programs and promotions to guests and agents.
• This position is responsible for handling casino room reservations, explaining casino offers, promotions and events to guests.
• Ensure efficient and proper service for VIP guests.
• Work in a professional manner and capacity as a team member
• Provide effective communication with all team members regarding casino promotions and events.
• Assist guests with any questions or information that they might need.
• The individual must be able to stand, move and work throughout the office area
• Assist in the execution of all promotions and events.
• Assists in handling all reports and guest follow up relating to promotions.
• Assists the Casino Services Manager and Player Development Manager with multiple projects, both administrative and technical.
• May be called upon to handle assets such as prize certificates.
• Perform other duties and responsibilities as requested.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

EDUCATION and / or EXPERIENCE :

Required :

• High school diploma or GED required
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• A minimum of 6 months experience in gaming or hospitality environment, excellent communication and written skills.
• Knowledge of computer functions : LMS / CMS / Infinium, CDS / Superplaymate, Microsoft Excel and Word, the Internet.
• Possess excellent skills in people management.
• Must be able to think independently and resolve customer issues on the spot, calmly and professionally.
• Respond calmly and make decisions.

WORK CONDITIONS :

Work is typically in an area, which may be unusually hot, cold, noisy, and may contain second hand smoke. Work may be performed in small areas with a 3 ft.

wide access. Team Members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of assigned area.

Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.

CERTIFICATES, LICENSES, REGISTRATIONS :

Nevada Gaming License

WORK SCHEDULE / HOURS :

Must be available to work in a 24 hour, 7 days a week environment.

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type Full-time Description

POSITION SUMMARY : It is the primary responsibility of the Surveillance Agent to monitor the casino and associated gaming areas via Closed Circuit Television (CCTV) / digital recording systems using direct observation techniques to ensure compliance with laws and regulations.

All duties are to be performed in accordance with departmental, property, and company policies, practices, and procedures.

Top 5 Specific Job Functions :

• Operates Surveillance equipment to ensure accurate video documentation with regard to irregularities or deviations from normal activities in all areas of responsibility.
• Writes factual reports about abnormal activity observed and ensure compliance with video review.
• Remains current of all activities that threaten the security of the hotel, guests, and employees
• Monitors assigned areas on a continuous basis to ensure complete coverage.
• Ensures at all times that the Confidentiality Rules are observed and enforced.

Other Specific Job Functions :

• Successful passing of surveillance examinations that reflect current / actual job knowledge when administered by management as outlined in current procedures.
• Performs all other job related duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

REQUIRED :

• At least 2 years of experience working in a gaming surveillance department or table games
• Working knowledge of all areas including, but not limited to policies, procedures, cheating methods and advantage play systems for all departments
• Working knowledge of a minimum of four Table Games with knowledge to evaluate for cheating methods
• Working knowledge of gaming regulations
• Excellent customer service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Working knowledge of various computer technology and software necessary including : Microsoft Outlook, Microsoft Word, Microsoft Excel
• Able to effectively communicate in English, in both written and oral forms

PREFERRED :

• Working knowledge of iTrak
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

Gaming Registration

The Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type Full-time Description

POSITION SUMMARY : The primary responsibility of the Hotel Manager is to manage the operations of the Front Desk, Valet, Transportation, and Bell Services.

Top 5 Specific Job Functions :

• Coordinate the development, interpretation, and implementation of hotel policies, operating procedures and training programs, manuals, directives, work schedules as well as the policies and procedures of the departments within the division
• Obtain maximum results in the utilization and appearance of the hotel, quality levels, performance and standards of service
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
• Ensure quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment
• Ensure adherence to guest service standards within established departmental policies and procedures

Other Specific Job Functions :

• Provide input into and executes strategic plan consistent with the annual business / marketing plan as submitted to the General Manager
• Provide input and direction in the development of the departments’ fiscal budget. Responsible for managing the monthly activity of all inventories, including balancing of the warehouse supplies and purchases.

Contributes to short term and long term profitability for the property

• Monitor departmental expenditures, prepares justification for budget variations and projected increases for new projects
• Promote and develop team-oriented philosophy stressing the importance of providing unparalleled commitment to excellence in service
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
• Monitor, document, and notify the Director of Hotel Operations of any problems that may impact or jeopardize the achievement of current future departmental objectives
• Perform all duties as deemed necessary for the success of the department
• Develop new and analyzes existing procedures and special promotions that will improve guest patronage
• Create, read and evaluate reports, generates correspondence, statistical reports and proposals with alternative solutions where needed
• Provide the guest service vision for Room Reservations staff and evaluate the effectiveness of the vision execution
• Provide constant communication of information to reservation staff on changes at the property or in the department
• Evaluates supervisor calibration of monitoring and coaching standards to ensure guidelines are met
• Review morning reports for Operations meeting including forecast versus actual reports to report occupancy and revenue, phone report to evaluate call volume, conversion percentage, and room and suite counts to monitor inventory and rate
• Communicate with key Hotel operation’s staff regarding inventory and revenue
• Review hourly room counts and make the necessary rate adjustments
• Attend pre-convention and site inspection meetings upon request to discuss room utilization for groups
• Train and direct the hotel’s Front Services, Valet, and Transportation staff
• Ensure guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out
• Ensure all accounting, payroll, and employee relations matters are handled in compliance with hotel policy and applicable laws
• Approve expenditures, and ensure expected standards for the Front Service department are met
• Control transportation for hotel and transient guests by providing VIP’s with limousine, buses, and drivers
• Oversee Valet, Transportation, and Bell departments’ daily functions by dealing with guest and employee relations, vacation requests, employee discipline, operating the time clock and ensuring all guests are treated with mutual respect.
• Perform all duties deemed necessary for the success of the department

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required :

• Minimum High School graduate
• Experience in managing Front End and Back End Union employees
• Ability to organize and prioritize work and meet deadlines
• Minimum one-year experience as a supervisor
• Position requires the exercise of considerable managerial skill, as the position involves frequent decisions, meeting deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization, development, and coordination of large scale work projects
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Ability to read and communicate verbally and in writing to prepare complex occupancy reports and other correspondence
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts
• Proficient computer skills. Ability to access and input information using a moderately complex computer program
• Ability to deal with a number of problems requiring initiative and good judgment
• Must be able to communicate effectively in English, in both written and oral forms

Preferred :

• Available to train and work all shifts (Day, Swing and Grave)
• Available to work weekends, holidays and special events
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

• Gaming Card
• Alcohol Awareness Card

KNOWLEDGE / SKILLS / ABILITIES : .

• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.
• Previous Hotel PMS experience, preferably LMS
• Microsoft Office experienced in Outlook, Word, Excel

Plaza Hotel is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Description

Description :

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist.

The renaissance has begun, The Plaza Way!

Our guiding principles are :

• Always do the right thing
• Be respectful and considerate everyone matters
• Deliver more than others think possible
• Show passion for what we do and enthusiasm for who we are

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture.

Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY : The primary purpose of the Cocktail Server is to provide friendly, attentive, and timely service to create an exceptional experience for all of our guests.

Each Cocktail Server’s primary objective is to show our guests’ quality service delivered with a smile each and every interaction so that they will want to become a repeat customer.

Top 5 Specific Job Functions :

• Greets guests in a friendly, timely manner and requests primary beverage order
• Initiates conversation with guests, inquiring about their satisfaction with their experience at our hotel
• Prepare garnishes for drinks
• Expedites drink orders for each guest quickly and accurately
• Maintains a guest focus while performing all duties

Other Specific Job Functions :

• Assumes 100% responsibility for quality guest’s experience
• Knowledgeable with all types of liquors and beers and their respective recipes, non-alcoholic beverages, and garnishes
• Takes beverage orders from guests
• Communicate orders into system through Bartender ensuring transmission is verified
• Ability to provide complimentary cocktails to gaming customers based on company gaming standards.
• Transports glasses back to bar for washing and disposes of trash in designated receptacles.
• Adheres to all responsible alcohol serving requirements as dictated by the state; request identification from guest ordering alcohol when legal age is questionable
• Complete opening side duties fold / stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas;

rectify any deficiencies

• Anticipates guest needs, when possible
• Communicates with servers and managers regarding guest requests.
• Performs all other job related duties as assigned.
• Other related duties as necessary

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and / or are intoxicated
• Monitor potentially intoxicated and / or disruptive Guests and promptly bring to a Manager’s attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking Guest identification
• Comply with all safety and health department procedures as well as Company and / or departmental policies / procedures
• Comply with all state and federal liquor laws

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

EDUCATION and / or EXPERIENCE :

Required :

• Must be 21 years of age
• High school diploma or equivalent
• One-year previous high volume cocktail experience
• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Must possess excellent customer service and communication skills
• A highly motivated and energetic personality
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Must be able to work any day of the week and scheduled shift
• Must be able to get along with co-workers and work as a team
• Must possess basic math skills
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude.
• Ability to handle cash and accurately make change.

Preferred :

Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

• Alcohol Awareness Card
• Health Card
• Union Referral

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type Part-time Description

The VISION of PlayLV Gaming is to be the place to be Downtown, and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist.

The renaissance has begun, The Plaza Way!

Our guiding principles are :

• Always do the right thing
• Be respectful and considerate everyone matters
• Deliver more than others think possible
• Show passion for what we do and enthusiasm for who we are

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possess the attitude and aptitude to work within a high performance culture.

Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY : The Gourmet Food Server is responsible for creating the overall guest experience, taking food / beverage orders, carrying out wine / beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for our guests in accordance with all PlayLV’s Company standards, policies, and procedures.

Top 5 Job Duties :

• Takes initial food and / or beverage order within five minutes of being seated.
• Greets and makes welcome each guest seated in assigned station
• Suggests items to guests based on expressed guest preferences.
• Delivers prepared food to the appropriate guest within two minutes of completed production of order.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Other Specific Job Functions :
• Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).
• Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Other Specific Job Functions :

• Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.
• Resolves service issues according to the service recovery policies.
• Itemizes totals and presents check for payment to correct customers.
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
• Assists bus persons, as necessary, in bussing, cleaning and setting tables.
• Wipes counter areas, sinks and floors as required to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed. Provides personalized service and uses guests’ names and preferences.
• Recognizes VIP players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give directions to all casino areas.
• Behave in a positive, professional manner that reflects Play LV practices.
• Maintain personal grooming and uniform standards pursuant to Play LV policies.
• Display knowledge of all emergency procedures.
• Inform managers on duty of any Team Member of guest opportunities.
• Greet and seat guest pleasantly, quickly and efficiently in a professional manner.
• Ensure the efficient and smooth operation of the restaurant.
• Have knowledge of all service Team Member responsibilities, including but not limited to the food servers, bus persons and runners.
• Have detailed knowledge of the facility and its amenities.
• Have a complete knowledge of all food and beverage menu items including their preparation, ingredients, cooking methods, portions and prices.
• Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items.
• Remove debris (napkins, straws etc.) from the floors necessary.
• Monitor door at all times to ensure prompt seating of guest.
• Responsible for cleanliness of host / hostess stand floors, menus, and signage and special boards. Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates ETC.)

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and / or are intoxicated
• Monitor potentially intoxicated and / or disruptive Guests and promptly bring to a Manager’s attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking Guest identification
• Comply with all safety and health department procedures as well as Company and / or departmental policies / procedures
• Comply with all state and federal liquor laws

Requirements

EDUCATION and / or EXPERIENCE :

Required :

• Must be at least 21 years of age
• High school diploma or General Equivalency Diploma (GED) required
• At least 2 year of previous experience working in a similar resort setting
• At least 1 year of previous Food and Beverage experience in a fast-paced environment with food service experience
• General knowledge of wine and spirits
• Must be able to read, write, speak and understand English
• Ability to read and comprehend instructions and information
• Must possess excellent customer service / communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance / dress standards
• Be able to stand on their feet for extended hours at a time
• Ability to meet company's production and quality standards
• Work as a team, assisting all guests’ and employees’ needs and inquiries.
• Create and maintain a sense of urgency
• Ability to create and maintain service rapport through the Corporate philosophy
• Highly motivated and energetic personality
• Has ability to take initiative and exhibit flexibility
• Have interpersonal skills to deal effectively with all business contacts
• Effectively communicate with Management, Chefs and Culinary Staff in order to fulfill and address any issues or needs requested by guests and or other employees
• Perform related duties as assigned
• Adheres to policies and procedures

Preferred :

At least 2 years of previous Food and Beverage experience in a high-paced environment with food service experience

CERTIFICATES, LICENSES, REGISTRATIONS :

• Alcohol Awareness Card
• Health Card
• Non-Gaming Card
• Union Referral

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

WORK SCHEDULE / HOURS :

VARIES

PHYSICAL REQUIREMENTS :

• Must be able to lift 50 lbs.
• Must be able to stand / walk for long periods of time

WORK CONDITIONS :

• Must have the ability to work indoors and be exposed to various environmental factors, such as, but not limited to noise, dust, and cigarette smoke

Description

POSITION SUMMARY : The primary responsibility of the Host / Hostess to greet and seat guests and assist Food Servers, Bus Persons, and Food Runners, as it relates to guest contact and table information.

The Host / Hostess will also be responsible for accurately handling cash register transactions and ensuring that guests are greeted cheerfully and seated in a timely manner.

The Host / Hostess coordinates activities of dining room personnel, to provide fast and courteous service to patrons. Perform responsibilities in accordance with all PlayLV’s Company standards, policies, and procedures.

Top 5 Specific Job Functions :

• Oversee daily restaurant reservations, pre-assign seating where necessary
• Communicate with Restaurant, any reservations regarding special orders, cake orders, and special requests responsible for conveying all such information to management
• Answer restaurant telephone courteously and efficiently
• Escort guests to tables and assist in seating at tables; present menus and extend pleasantries
• Shut down podium and forward phones to voice-loop at end of shift

Other Specific Job Functions :

• Work as a team; assist with all guests’ and employees’ needs and inquiries
• Assist Management with approvals on RFB checks
• Maintain positive guest relations at all times
• Resolve guest complaints, ensuring guest satisfaction
• Be familiar with all Hotel services / features and local attractions / activities to respond to guest inquiries accurately
• Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table / seat / station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
• Have a complete knowledge of all food and beverage menu items
• Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items
• Responsible for cleanliness of host / hostess stand floors, menus, and signage and special boards
• Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates etc.)
• Display knowledge of all emergency procedures
• Have detailed knowledge of the facility and its amenities
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Perform all other job related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

• Must be 21 years of age or older
• High school diploma or equivalent required
• Minimum of one year of customer / guest service experience
• Working knowledge of correct maintenance and use of equipment
• Have interpersonal skills to deal effectively with all business contacts
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms
• Maintain a professional, neat, well-groomed appearance, with proper personal hygiene
• Excellent interpersonal skills with the ability to listen effectively, and communicate in a positive manner with Team Members, guests and Management
• Maintain a friendly, upbeat, outgoing, energetic personality at all times
• Ability to manage several priorities simultaneously
• Read, write, speak and understand English
• Must be reliable and conscientious
• Must be accurate and detail oriented
• Must be flexible to constantly changing work environments, service positions and outlet team structures
• Be able to stand on their feet for extended hours at a time
• Ability to meet company's production and quality standards

Preferred :

• At least year of experience as a Host / Hostess in an upscale restaurant or any customer service related field
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

Food Handlers Card

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Description

POSITION SUMMARY : It is the responsibility of the Houseperson to provide excellent customer service and create a safe and friendly environment for employees and guests, by ensuring timely delivery of requested items, ensuring guest hallways are cleaned, detailed, and free of debris, and assisting Guest Room Attendants and other Housekeeping Department staff.

All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Top 5 Specific Job Functions :

• Detail all guest hallways to Hotel standards, including vacuuming, cleaning baseboards, carpet edges, lamps, shades, wipe down walls, tables, picture frames, mirrors, and wall signs
• Ensure Guest Room Attendant (GRA) carts are emptied of trash and linen throughout the shift
• Deliver guest requested items, such as irons, hairdryers, cribs, rollaway beds, amenities, refrigerators, and pillows to guests in a timely manner while adhering to company customer service policies
• Report any maintenance calls to supervisor
• Transport all soiled duvets, bed skirts, bed pads, blankets, and pillows to the designated area before the end of the shift

Other Specific Job Functions :

• Vacuum guest hallways on a daily basis
• Store supplies and stock shelves in Housekeeping locker room daily
• Flip mattresses in guest rooms to prolong mattress life
• Maintain general cleanliness of guest hallways throughout the shift
• Maintain cleanliness of ice and vending areas including the floor and area beneath the machines
• Ensure ice and vending machines are dry and free of debris
• Remove and replace trash container liners every morning on assigned guest floors
• Ensure guest elevator doors, tracks, and surrounding area are clean and free of debris, and elevator signs and call buttons plates are smudge-free
• Dispose of boxes and trash left in service elevator area
• Maintain cleanliness of service elevator doors, tracks, and keep floors clean and dry
• Keep stairwell exits clean and free of debris
• Fill cleaning chemical bottles before shift ends
• Must be able to clean Biohazards
• May be required to perform high dusting using proper equipment
• Performs all other job related duties as required

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements :

• At least 6 months of previous cleaning experience
• Working knowledge of cleaning equipment, supplies, and chemicals used
• Excellent customer service skills
• Have interpersonal; skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Able to effectively communicate in English, in both written and oral forms
Preferred :
• Bilingual
• Bilingual
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

Culinary Union Referral

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type Full-time Description

The VISION of PlayLV Gaming is to be the place to be Downtown, and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist.

The renaissance has begun, The Plaza Way!

Our guiding principles are :

• Always do the right thing
• Be respectful and considerate everyone matters
• Deliver more than others think possible
• Show passion for what we do and enthusiasm for who we are

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possess the attitude and aptitude to work within a high performance culture.

Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY : The primary purpose of the Security Officer is to demonstrate superior guest service skills by answering questions, escorting guests to their destinations, assisting in medical emergencies, providing for the general safety and security of guests, employees, and company assets, and providing all other supporting services.

All duties are to be performed in accordance with department and property policies, practices, and procedures.

Top 5 Specific Job Functions :

• Patrol and monitor all areas of the property
• Act as a First-Responder in emergency situations
• Perform gaming drops / transactions, including carrying drop boxes and chip carriers
• Resolve complaints and issues involving both guests and employees
• Provide excellent guest service to guests and employees

Other Specific Job Functions :

• Assists guests by giving directions and answering questions in a friendly and courteous manner
• Assists injured guests and applies first aid as necessary until professional help arrives
• Patrol and observe all areas to ensure guest and team member safety
• Monitors and observes the casino, parking lot and garage for disturbances, crimes, fire & safety hazards and undesirable persons and reports these issues to Security supervision

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Other Specific Job Functions (Cont’d) :

• Assists guests by giving directions and answering questions in a friendly and courteous manner
• Assists injured guests and applies first aid as necessary until professional help arrives
• Patrol and observe all areas to ensure guest and team member safety
• Monitors and observes the casino, parking lot and garage for disturbances, crimes, fire & safety hazards and undesirable persons and reports these issues to Security supervision
• Respond to disturbances, as well as observe, report, document, and take appropriate action if necessary
• Investigates all accidents on PlayLV's premises
• Performs identification checks of guests to insure that only those 21 years of age and older are in the gaming areas
• Ability to diffuse and manage violent situations and if necessary restrain a person using physical tactics learned in security training
• Learn and apply general crime prevention techniques in accordance with PlayLV Asset Protection Policy
• Operate a two-way radio to communicate with other Security personnel
• Operate company owned vehicles, trucks, and motorized carts to respond to incidents and maintain security on and off property
• Use computer to complete reports regarding property incidents such as guest accidents, personal property damage, vehicle accidents, theft, and guest complaints
• Monitor access to the guest rooms by checking room keys at the elevator lobby
• Provide security escorts for employees as necessary
• Interact in a professional manner when dealing with other building staff, clients, guest, supervisor, and corporate staff
• Other related duties as necessary

Requirements

Required :

• Knowledge of and enforcement of applicable laws, policies and procedures
• At least 6 months of previous customer service, security or other law enforcement experience
• Ability to participate in all evacuations procedures to aid guests and employees during an emergency
• Ability to learn, demonstrate proficiency and effectively use defensive tactics and handcuffing techniques
• Complete a CPR / AED class within 60 days of employment
• The ability to complete all phases of security training including handcuffing training within 90 days of employment
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Excellent customer service skills
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Preferred :

• Provide cardiopulmonary resuscitation (CPR) and operate an automated external defibrillator (AED) machine when needed
• Previous security and / or military experience
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

• Gaming
• Alcohol Awareness
• Driver’s License
• CPR / AED (within 60 days)

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SUPERVISORY RESPONSIBILITIES :

None

WORK SCHEDULE / HOURS :

Varied

PHYSICAL REQUIREMENTS :

WORK CONDITIONS :

Job Type Full-time Description

POSITION SUMMARY : This position is responsible for circulating throughout assigned casino areas and serving guests on the Slot Machines by assisting with winning vouchers tickets, making change for players and assisting players with rules of the games.

Top 5 Specific Job Functions :

• Greet and welcome guests, establish rapport, and provide excellent service by answering questions, resolving disputes and adhering to guest requests
• Provide slot guests with personalized attention, as well as, promote, process, and enroll new Players Club members
• Maintain general property knowledge, casino promotions, Slot Marketing activities / events, and act as an informational resource for all guest inquiries
• Monitor the assigned area and attend to the guest’s needs by responding to jackpots and ensuring a comfortable guest experience
• Perform minor machine repairs

Other Specific Job Functions :

• Slot Ambassadors proactively builds relationships with guests. This helps them promote special programs of the casino
• Demonstrate actions and behaviors that reinforce the Company’s mission
• Exhibit conduct in accordance with all Gaming Commission Regulations
• Ensure prompt and discrete notification to management and / or security of any observation of illegal acts or internal ethics violations
• Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Each Slot Ambassador looks after a number of slot machines, ensuring their proper functioning. The Ambassador also ensures the safety and comfort of the slot players
• Protects company assets
• Accurately maintain a cash pouch involving company funds
• Verify and ID guests to ensure players are of legal gaming age
• Maintain a positive and friendly attitude toward guests as well as other team members
• Perform all duties as deemed necessary for the success of the department
• Perform other job related duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required :

• High School Diploma
• Excellence guest services
• Basic knowledge of a computer
• Must be able to communicate effectively in English, in both written and oral forms
• Must be able to work any shift
• Must be able to tolerate stressful situations and frequent interruptions
• Must be able to get along with team members and work well as a team
• Must be able to learn all of the Slot games and explain rules to guests
• Must possess basic math skills to include the ability to add, subtract, multiply and divide to specific responsibilities;

counting money accurately and balancing cash bank

Preferred :

• Knowledge of Title 31
• At least 6 months to a year of Slots experience
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

• Gaming Registrations
• Alcohol Awareness

SUPERVISORY RESPONSIBILITIES :

None

WORK SCHEDULE / HOURS :

Varied

WORK CONDITIONS and PHYSICAL REQUIREMENTS :

• Must be able to operate hand held validation unit and enter information into computer
• Must be able to input basic information in computer
• This position requires standing and walking for long periods of time. You will be carrying 11 pounds of supplies in an apron around your waist
• Must be able to lift up to 10 lbs.
• This position requires walking, sitting, stopping, bending, and reaching
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Exposure to gaming related environmental factors including, but not limited to, second hand smoke, excessive noise, high volume guest / employee contact in a fast-paced, continuously evolving environment

The Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type Part-time Description

POSITION SUMMARY : It is the primary responsibility of the Brand Ambassador to provide outstanding service to guests in a fast-paced and ever-changing environment.

All duties are to be performed in accordance with departmental and property policies, practices and procedures

Top 5 Specific Job Functions :

• Greets guests in a positive, friendly manner and making them feel welcome
• Take and input orders into Agilysys, receive payment and make proper change, complete required transactions, and categorize tendered receipts by media type
• Prepare and serve food and beverage items to guest
• Operate a commercial coffee / espresso machine making specialty beverages
• Bid farewell to guests, using guest’s name when known, and encourage them to return

Other Specific Job Functions :

• Understanding of MMS to order product
• Routinely cleans all kitchen equipment and disposal of all trash daily
• Consistently follow sequence of service utilizing proper procedures standardized by department
• Itemize bills correctly and efficiently secure payment
• Expedite the order in an accurate and timely manner
• Pack the orders as per guests’ preference and complete the order with any necessary condiments
• Perform all opening and closing duties based upon shift assignment
• Refill and stock all supplies and machines within the outlet
• Maintain the cleanliness of the all front and back of the house areas within the outlet
• Unload warehouse orders and stocking the orders to designated storage
• Work as a team, assisting all guests’ and employees’ needs and inquiries
• Ensuring product is picked up from warehouse and brought to outlet / outlets
• Ability to organize
• Stocking of side stations, with dry goods
• Maintaining cleanliness of lobby
• Maintain health code standards
• Maintain clean and neat guest facing areas
• Stock product as needed
• Ability to lift up to 40lbs
• Ability to put away large product orders
• Good use of time management
• Performs all other job related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required :

• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms

CERTIFICATES, LICENSES, REGISTRATIONS :

Food Handler’s Card

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.