Job Description Summary

The Hotel Manager will work closely with the General Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

Will oversee Rooms and Food & Beverage.

Job Description

Key Job Functions

• Directly supervises all Rooms Division departments and Food and Beverage Director.
• Responsible for the entire hotel in the absence of the General Manager.
• Actively participates in the Commercial Revenue Meeting.
• Oversees supervision and development of all managers in the rooms and food and beverage divisions.
• Oversees preparation of weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjusts schedules throughout the week to meet business demand.

Conducts weekly labor meeting.

• Conducts regular meetings with managers to review all information pertinent to the business.
• Anticipates guests’ needs. Responds promptly and acknowledges all guests, however busy and whatever time of day. Resolves all guest complaints in a polite and professional manner.
• Reviews all out-of-order and out-of-service rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
• Works with Director of Food and Beverage on all aspects of F&B. Monitors closely food cost, beverage cost, payroll and other expenses.

Establishes prices and menus for each F&B outlet and banquets, based on profitability and local competition.

• Identifies training needs, develops formal training plans and implements training sessions for managers as needed. Must be actively involved in ongoing technical service training on a daily basis.
• Assumes overall responsibility for maintaining standards to ensure facilities and equipment are clean, in good repair and well maintained.
• Ensures staff is using all Sonesta Service Standards.
• Assists staff with their job functions to ensure optimum service to guest.
• Conducts such functions as interviewing, orientation, hiring, performance appraisal, coaching, counseling, training and suspending if necessary, to ensure appropriate staffing and productivity.

Consults with other Division and Department Heads, Human Resources Director and General Manager as appropriate.

• Controls and analyses, on an on-going basis, Rooms Division and Food and Beverage costs to ensure performance against budget.
• Participates in the preparation of the hotel’s Strategic Plan, Marketing Plan and Goals Program. Prepares the Rooms Division and Food and Beverage budgets.
• Adheres to hotel requirements for guest accidents or injuries and in emergency situations.
• Ensures that all V.I.P.'s are provided appropriate service.
• Devises strategies to achieve target Employee Engagement Scores and Guest Service Scores.
• Oversees safety committee.
• Involved in owner relations.
• Provides commentary on operations financial results as required
• Responsible for driving all rooms related ancillary revenue streams (i.e. Upsells, ER).
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

• A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Appropriate professional appearance and demeanor
• Ability to satisfactorily operate PC computers; familiarity with Microsoft Office (emphasis on Excel), OPERA, Delphi, and / or other hotel systems as required.
• Ability to effectively present information in one-on-one and small group situations to employees of the organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations
• Ability to multi-task in a fast-paced environment

Education and / or Experience

Minimum some college or business school courses credits in accounting. College degree is preferred. Strong organizational skills and business clerical experience is required.

5 years’ experience in all aspects of Rooms Division and 3-5 years’ experience in Food and Beverage.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl.

The employee must occasionally lift and / or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Details

Description

What you will be doing :

• Assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.
• Assisting in the planning and directing of special event activities, as well as coordinating with other managers and directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining constant communication with property management, site manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
• Directing valet operations ensuring a smoothly running operation.
• Assisting with employee schedules, timecard approval and payroll.

What we are looking for :

• Bachelor’s degree preferred, but not required.
• Must possess supervisory experience.
• Must be willing to work a flexible schedule.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

What you will receive in return :

• The Company provides a full range of benefits, such as paid vacation, sick and holidays, as well as health insurance plans, life insurance options, including a 401K plan.
• The building of supportive, professional relationships.
• Job training and career development.

Ace Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of The U.

S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO / M / F / V / D)

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel.

Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.

Oversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests.

Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Overnight Front Desk Agent by providing constant feedback and training.

Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.

Responsible for controlling the inventory levels and works closely with the purchasing department.

Job Specific

• Ensures that Overnight Front Desk Agents are friendly, professional, and efficient during registration and checkout of hotel guests.
• Assists Overnight Front Desk Agents in satisfying guest requests and resolving guest complaints.
• Prints reports to monitor guest balances and notifies guests with over limit accounts.
• Assists agents and handles guest requests.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Act as Manager on Duty.
• Promotes Team work across Hotel and division on the overnight.
• Notifies appropriate individual promptly and fully of problems and / or unusal matters of significance.
• Executes emergency procedures in accordance to hotel standards.
• Ensure compliance of safety regulations and procedures on overnight shift.

General

• Attends Hotel trainings as required.
• Maintains cleaniliness of hotel lobby and areas.
• Other duties as assigned.

Qualifications

• College Degree
• Previous Hotel experience
• Previous Opera knowledge

ABOUT PALISOCIETY :

Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers : Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection.

Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.

Palisociety properties are regularly featured on the Conde Nast Traveler’s Hot List, and Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine.

We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!

For more information, visit www.palisociety.com or follow @ palisociety

For more information, visit www.arrivehotels.com or follow @ arrivehotels

HOTEL GENERAL MANAGER ARRIVE NEW ORLEANS

POSITION PROFILE :

The General Manager will oversee Front Desk, Housekeeping, Property Maintenance Team, Hotel Overnight Agents and the Food and Beverage Team.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

WE OFFER :

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

ESSENTIAL FUNCTIONS :

Directing Team Members :

• Ensure that the hotel operates in a way that follows the Company’s unique approach to the community and authentic service-driven hospitality.
• Promote a positive work environment for all employees, ensuring that all employment-related processes comply with local, state and federal regulations.
• Hire, train, supervise, coach and counsel all team members to ensure employee performance consistency, diligent follow-through and accountability.
• Prepare and perform performance management evaluations.
• Guide team members in their jobs and development.
• Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary.
• Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures.
• Verify that regular ongoing communication is happening within the departments (e.g., pre-shift briefings, team meetings, etc).
• Maintain adherence to Front Desk, Food & Beverage, Engineering and Operations related manuals.
• Create and ensure all SOP’s, policies, procedures and service standards are followed.
• Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.
• Accept responsibility for the health, safety and welfare of the hotel guests and employees.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Communicate follow-up actions to team members as necessary.
• Meet with the Senior Director of Hotel Operations on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees.

Able to aid in the development of existing personnel and assist in the recruitment of new employees.

Conduct monthly Front Desk Team Meetings as well as weekly meetings with Food & Beverage, Sales & Marketing and Repairs & Maintenance team members.

Managing Guest Experience :

• Continuously strive to improve and maintain guest experiences.
• Review guest feedback with leadership team and verify that appropriate corrective action is taken for both positive and negative reviews.
• Respond to and handles guest problems and complaints.
• Stay visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Facilitate day-to-day creative solutions to address any obstacles in implementing the best guest satisfaction results possible.
• Manage and coach team members on guest recovery and service.
• Achieve quarterly trip Advisor review goals

Property Maintenance & Housekeeping :

• Monitor condition of properties, cleanliness, cost control, and quality of product and service.
• Ensure the hotel is well maintained.
• Conduct comprehensive weekly walk-troughs with housekeeping, housemen and maintenance team members.
• Ensure quality of furniture, fixtures and other items are up to hotel standards.
• Supervise the preventative maintenance and regular scheduled cleaning programs.
• Obtain quotes and resolve repair needs ongoing.
• Manage relationships with suppliers and purveyors.
• Work with the Company’s Design Studio Manager(s) to facilitate ongoing FF&E requirements.
• Drive monthly housekeeping as well as maintenance review meetings.

Property Cost Control & Managing Revenue Goals :

• Monitor Operations performance against budgets.
• Manage property departmental checkbooks on a weekly basis.
• Reviews labor standards on a weekly basis to ensure satisfactory controls are in place.
• Focus on maximizing the financial performance of the department.
• Coach and support Operations team to effectively manage occupancy, rate, wages and controllable expenses.
• Ensure property repairs and upgrades are performed in a cost effective and timely manner.
• Drive monthly cost review meetings with department heads.
• Confer with Controller on an ongoing basis.

Financial Reporting and Owner Relations :

• On a monthly basis, work with the Senior Corporate Director of Operations and the Accounting department to publish monthly financial packs.
• On a monthly basis, represent the property operations team during ownership calls.
• Develop positive owner relationships.
• Support in the development of the annual operating budgets and timely analysis of financial results to verify accurate financial representations on a monthly basis

Food & Beverage :

• Work with the property F&B management teams, to monitor performance against budgets on a weekly basis.
• Oversee the management of F&B departmental checkbooks on a weekly basis.
• Focus on maximizing the financial performance of the department.
• Work with property F&B management teams, as well as with the Director of Restaurants to ensure property repairs and upgrades are performed in a cost effective and timely manner.
• Oversee all Food & Beverage functions to ensure excellent customer service, quality control of products, and to maximize departmental revenue and profits.
• Ensure Food & Beverage team members provide professional, friendly and engaging customer service.
• Ensure all service standards and protocols are being followed for both Front and Back of House staff.
• Ensure any customer concerns are being addressed quickly and professionally.
• Manage all Food & Beverage operations budgets.
• Develop and implement cost-saving and profit-enhancing measures as appropriate.
• Review, prepare, and update forecast as needed
• Assist Events Manager to plan, organize and execute special events.
• Works with the Executive Chef to develop and implement menus and give input on menu items, as appropriate.
• Interview, select, train, counsel, and discipline all Food & Beverage team members and activities.
• Work directly with staff to ensure all Food & Beverage quality, service, and cleanliness standards are strictly adhered to.
• Ensure all opening and closing duties are conducted at the appropriate times and done in an efficient, effective, and timely manner, and done to company standards.
• Host regular Food & Beverage team meetings, in conjunction with other Food & Beverage leadership.

Sales & Marketing :

• Have regular active involvement in the Sales, Marketing and Revenue Management functions, including driving key sales metrics (RevPAR, ADR, Occupancy)
• Work with the Sales & Marketing leadership team to develop effective strategies to address room sales potential.
• Work with Sales & Marketing leadership oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results.

Other Duties Assigned :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Skills / Knowledge Required :

• Must possess a positive attitude
• Must be service oriented
• Must be able to multi-task
• Must possess excellent interpersonal, analytical, and managerial organizational skills
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Intermediate Microsoft Office skills (Excel, Word); ability to adapt to new technology and systems

Ability to :

• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be hands-on, with a roll-up-your-sleeves attitude
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.

Physical Requirements :

• Ability to carry up to 40lbs.
• Ability to walk, stand and bend continuously throughout the day.
• Must be able to stand for long periods of time

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice :

For information on the California Consumer Privacy Act of 2018 ( CCPA ), California Privacy Rights Act of 2020 ( CPRA ), and other California privacy laws, please go to the Palisociety Careers page at www.

palisociety.com and www.arrivehotels.com to view the notice.

Minimum of 3 year of experience in a high volume or high profile restaurant

• Flexible schedule must be available to work a variety of shifts
• Prolonged standing, walking & bending, must be able to push, pull or lift up to 40 lbs

Summary

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium.

The 194 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access.

The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests.

HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.

Hyatt is an Equal Opportunity Employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identity. The Second Assistant Manager position will report directly to the General Manager of the hotel.

The responsibilities include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.

This position will have oversight of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.

Welcome to our house, HYATT house!

Qualifications

• Supervisory experience preferred as this position will oversee hotel associates
• 1-2+ years experience working in a guest service oriented Front Office / Hotel establishment preferred
• Food & Beverage expereince a plus
• Housekeeping experience within a hotel preferred
• College degree required
• Intermediate word and excel required
• Excellent verbal and written communication skills
• Must be able to work a flexible work schedule as the hours for this management position will vary.
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
• Strong interpersonal skills and a can-do positive attitude
• Billingual (English & Spanish) preferred