The Night Auditor will responsible to conduct all nightly audit-related duties while providing guest service at the hotel's front desk.

Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in / check-outs, making reservations, and answering guest questions

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

Explains in-room and hotel features.

• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

LEGENDS

LEGENDS GLOBAL MERHCANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans.

Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories.

For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.

We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand.

Different guests want different things, and we are here to build and provide a tailored retail experience.

Ecommerce Manager - Remote

The Ecommerce Manager is an experienced, analytical thinker prepared to lead the day to day operating of the official ecommerce websites for Legends International Retail Partners, Clubs and Events within the growing portfolio.

The key objective of the role is to deliver profitable websites via strong user journeys focusing on customer experiences tailored to each of our world class partners.

Driving continual improvements on each site to increase customer engagement and the conversion funnel are crucial, and strong collaboration skills are a must to deliver results on some of the world’s most well-known ecommerce websites.

A key delivery of this role is the total ownership of the website optimizing and trading to deliver maximum conversion and revenue.

They will be responsible for all the content across the websites, ensuring it is updated and maintained in timely manner.

They will be an influencing voice in trading decisions, marketing campaigns, and content direction on the relevant partner channels in collaboration with all key internal and external stakeholders.

ESSENTIAL FUNCTIONS

• Oversee the overall success of Legends partner ecommerce website
• Meet with partner regularly
• Influence buying, stock management, and merchandising decisions through analytics expertise
• Consistently improve the customer journey and optimize the conversion rate throughout partner websites through close collaboration with the design and development teams
• Maximize revenue through diligent management of the products / categories / campaigns across the partner website
• Serve as the voice of the partner internally; understand and maintain brand integrity
• Lead product stakeholders to develop accurate and clear photography and copy details of each product to maximize conversion
• Ensure that the website layout and content is consistent, conforms with the brand and style guidelines of our Partners / Clubs / Events, and aligns with industry best practices
• Manage relationships with third party application providers to ensure effective utilization of tools tailored to partner websites
• Monitor performance of the websites and report through development and refinement of KPIs
• Manage website optimization plans, audience targeting, online use case formulation and execution
• Work directly with the marketing department to ensure that campaigns are formulated and delivered in accordance with partner objectives
• Support the performance marketing team in efforts such as PPC, SEO, Display, Affiliates, and push; ensure that campaigns are formulated and delivered in accordance with partner objectives
• Validate testing of new changes before live implementation
• Support VP Int Ecom in the setting of the roadmap and delivery of new features on the eCommerce websites and creation of strategies to drive and convert traffic in order to maximize revenue against commercial targets
• Challenge up by guiding evaluation and adoption of new ecommerce technologies and enhancements; experience with headless e-commerce a plus
• Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the websites
• Lead change and adapt service offerings to the dynamic needs of our partner; familiarity with sports a plus
• Other duties and projects as assigned and directed by the E-commerce Trading Director

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Minimum of 3 years operating one or more retail ecommerce websites, preferably within sports or another relevant industry
• Bachelor’s degree or equivalent combination of education and related experience
• Demonstrated ability to lead product and merchandising decision-making and customer user journey optimization
• Demonstrated understanding of analytics, shopping cart platforms, and relevant e-commerce industry standard tools
• Demonstrated ability to collaborate across teams and lead content and marketing decisions by conveying impact to the bottom line
• Familiarity with website management and UX software and processes
• Passion for ecommerce and its ability to drive results for world renown brands
• Excellent influencing skills to support needs of the internal and external stakeholder teams at every level
• Excellent written and oral communication skills
• Detail-oriented and extremely organized with the ability to multi-task and project manage
• Proficient with UX methodology and practices
• Excellent Microsoft Word, Excel, and PowerPoint core skills
• Must be available to work occasional extended hours such as nights, weekends, and holidays as business needs require and in a team environment with internal and external stakeholders across many international platforms and countries; travel up to 10%

COMPENSATION : 60-70k Annually

Competitive salary, commensurate with experience, and a generous benefits package that includes : medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

No matter whether a guest arrives weary from their travels or excited for a vacation, you and your team know what to do to make them feel at home.

They will appreciate the sparkling lobby, a warm welcome, and pristine guest room.

During this 14-week training and development series, you will be introduced to all aspects of a focused service hotel, from housekeeping to leadership and sales.

As an intern you will get the opportunity to gain in-depth knowledge and first-hand practical experience in all aspects of a hotel.

The internship includes job rotations in Housekeeping, Front Desk, Maintenance, Sales and Operations Leadership.

Our Interns make a different by :

• Willingness to learn
• A positive outlook and outgoing personality
• A warm, people-oriented demeanor

As an Intern, you will learn to :

Housekeeping :

• Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards.
• Change linens, make beds, remove trash and leave the bathroom sparkling.
• Restock all guest room supplies, like soap and shampoo.
• Greet guests that you encounter during your shift with a friendly smile.
• Inspect guest rooms according to standards
• Protect equipment and make sure there are no inadequacies
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Front Desk :

• Organize, confirm and process guest check-on / check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guest, proprietary information
• Communicate any emergency, lost item or theft to proper staff and / or authorities

Maintenance :

• Perform scheduled preventative maintenance in guest rooms, meeting rooms, and / or public spaces a required, including flipping / inspecting mattresses, box springs, and assembling bed frames
• Display basic knowledge or ability to acquire knowledge in the following categories : air conditioning and refrigeration, electrical, mechanical, plumbing, carpentry and finish skills, kitchen equipment, energy conservation, and / or general building
• Follow company safety and security policies and procedures; report accidents injuries and unsafe work conditions
• Protect company assets

Sales :

• Demonstrate excellent selling skills
• Together with the Sales Manager, achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Have knowledge of both groups, SMERF, sports, FIT and leisure segments
• Make outside sales calls and phone solicitation calls to obtain business
• Solicit new and repeat guest room and event business.
• Maintain client base of key accounts and conventions.

Leadership :

• Assist in all aspects of hotel operations, day-to-day staff management, and guests.
• Ensure compliance to SOP’s, policies, procedures, and service standards.
• Handle of guest complaints and overseeing service recovery process.
• Need to understand the P&L statement
• Oversee and manage all departments and work closely with department heads daily
• Maintain a great communication between the different departments and the General Manager
• Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example

To be successful in this role, you need a professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.

Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time.

Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.

Be direct yet tactful and considerate of audience.

Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Maintain awareness of undesirable persons on premises.

Clean professional appearance. Perform other reasonable job duties as requested by Supervisors.

This role requires standing, walking, and sitting for extended period through shift. Requires the ability to read and visually verify information in a variety of formats (i.e.

small print, computer). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.

MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.

MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203.

Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to [email protected]

com Applicant Accommodation should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals.

We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Compensation :

$17 - $17.50 hourly

Responsibilities :

• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Ensure all guests feel they are having an exceptional experience at the property
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager

Qualifications :

• Proficiency with computers is required; experience with reservation and accounting software is desired
• High school diploma or equivalent required; some college preferred
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Overnight shift; requires flexible hours
• Excellent customer service and communication skills are required

About Company

At Embassy Suites by Hilton Indianapolis North, we know it is the people that create the experience. So, we care about our people.

As such, we believe in providing care to both our guests and associates. Enjoy an engaging work environment, and empowerment to be your best.

Benefits : Full-time, includes health, dental, and vision at some of the lowest rates in the country. As a company, Encore Enterprises pays half of your insurance benefits by providing a 50% contribution to full-time employees.

The hotel has many benefits as well - Hilton Hotel discounts (some hotel discounts as low as $39 a night!), Travel discounts, 50% off all food at any Hilton Hotel, monthly bonuses for great Service Scores, and more! We are a partially renovated hotel looking for great personalities to be the face of the relic Embassy Suites Indianapolis North.

Experience a must! Ensure that guest rooms and other areas are kept clean every day. Making beds, cleaning and disinfecting guest room and bathroom, vacuuming, dusting, replacing toiletries, replacing linens / towels.

Taking items, a guest may have left behind to the front desk to be returned to owner, reporting any broken items in the room.

Making the general hotel environment appealing and comfortable for our guests.

Ability to lift / carry or move objects up to 25 lbs. Ability to follow verbal instructions, strong knowledge of cleaning supplies and procedures.

Will be asked to pass background check.