PRIMARY FUNCTION : Catering Sales Manager

DEPARTMENT : SALES

REPORTS TO : General Manager

CUSTOMER SERVICE FOCUS

The Catering Sales Manager at the Ivy Hotel will extend service and courtesy daily to ensure a healthy and productive culture of serving others with excellence.

Provides outstanding service to all colleagues and clients.

ESSENTIAL RESPONSIBILITIES

• Solicitation, prospecting, and direct selling in the local, Corporate and Social Catering market.
• Increase business through active prospecting
• Work with the corporate marketing team to create a campaign that promotes banquet and rooftop spaces
• Discuss all event details with planner and clients including room setup, food and beverage, audio visual
• Communication of function-arrangement to all responsible hotel departments via weekly BEO meetings. Distribute all BEO’s via email and hard copy prior to BEO meeting
• Ensure all BEOs and event details are correct prior to distribution
• Prepare proposals, contracts, and other client-requested documents
• On-site contact for all events
• Plan, organize and effectively communicate on-site events including Employee of the Month, internal meetings, etc
• Conduct all site inspections for potential clients
• Maximize catering and private event revenue. Meet or exceed quarterly and annual budget
• Creation of profitable menus with the culinary team
• Upsell all clients with new menus and special items designed with the culinary team
• Participate in networking events both on-site and off-site
• Effective communication and follow-up to ensure repeat bookings
• Seeking a self-starter who is goal oriented, highly detailed and a strong communicator
• Other duties as assigned by the General Manager

Competencies

Strategic Skills

Proficient in event and catering job skills and knowledge.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency. Can adjust work to accommodate short-term business.

Courage

Can think and act independently with confidence.

Energy & Drive

Energetic and takes initiative. Is pro-active and persistent in completing all tasks. Strives to exceed expectations and goals.

Personal & Interpersonal Skills

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate;

visibly demonstrates a desire to understand others. Creates confidence and trust with others. Positively accepts and provides feedback.

Knowledge / Skills

• High School Diploma or Equivalent required.
• College degree preferred.
• Minimum of 3 years hotel sales / catering experience
• Knowledge of the operations within the hotel industry.
• Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshoot when needed.
• Ability to demonstrate warmth and empathy when engaging with others.
• Must have proven selling, negotiating, and presentation skills.
• Knowledge of intermediate sales techniques.
• Aware of comp set offerings and spaces, to outsell against them.
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Event Temple and / or Opera Cloud experience preferred.
• The ability to delegate, effectively train, and coach
• Must be able to work a flexible schedule including nights, weekends, and holidays

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position.

May perform other duties as assigned.

Position Purpose

The Bell Person / Attendant is responsible for providing a memorable first and last impression to guests as they arrive and leave the hotel in the continuing effort to deliver outstanding guest service and financial profitability.

Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

• Assist guests with taking their luggage and packages to their rooms after checking in.
• Provide information to the guests regarding storage areas, restaurant hours of operation, vending machines, hotel events, directions etc.
• Organize and store luggage, according to guidelines.
• Answer guest questions regarding their hotel rooms i.e. telephone instructions, TV channels, heating and air conditioning etc.
• Assist guests in arranging transportation including hailing taxicabs when necessary.
• At departure, assist guest with taking luggage to the curb.
• Maintain the cleanliness of the lobby and welcome area between housekeeping runs.
• Report lost and found items per hotel policies
• Report all suspicious persons or activities, hazardous conditions, etc. to the Safety / Security department.
• Provide guests with exceptional customer service.
• Provide instruction / guidance for guest and employee safety in fire or other emergency situations.
• Support the department in any area that will improve guest service.

Must be ready to step in and support coworkers and team as needed to ensure efficient operation. (Must have valid qualifications to assist valet).

• Attend meetings / training as required by management.
• Ensure that management / leadership team is kept fully aware of any relevant feedback from guests and / or other departments.
• Perform duties, special assignments and projects as requested by management.

General Requirements

• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service and communication skills.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Knowledge of a company, hotel and brand policies applicable to safety and security of guest and hotel property.
• Outstanding organizational and time management skills.
• Ability to multitask and prioritize daily workload.
• Must be energetic and able to work in a fast-paced environment.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ability to make decisions and follow established policies and procedures.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform / attire and nametag.
• Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
• Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Education / Certifications / Licensure / Experience

• 8th grade education or equivalent experience required.
• 6+ months of Bell Person / customer service experience in a hotel environment.

Language Skills

Excellent reading, writing, and oral proficiency in the English Language.

Physical Demands

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to continuously stand for extended periods of time.
• Use of hands, fingers, and forearms to operate computer is repetitive.
• Occasional sitting for completion of paperwork.
• Ability to push / pull cart as needed.
• Ability to lift or move objects up to 50 lbs.
• Standing and walking is continuous for 4-5 hours at a time.
• Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.

Acknowledgment

I have reviewed the Job Description for the position of the Bell Person. I have read and understand the duties and responsibilities and other aspects of the Job Description.

I further understand that this Job Description will form the basis for the periodic evaluation of my performance. I acknowledge that my employment with the Company is on an "at will" basis which means that either I or the Company can end the employment relationship at any time, for any reason, with or without prior notice.

It is understood that this Job Description is a summary of the primary responsibilities of my position. It is not intended to be a complete and total description of each duty and responsibility of the position as may be necessary.

It is understood that the Company retains the right to change this Job Description at any time, for any reason, at its sole discretion.

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!1+ year of hotel industry experience or related job preferred

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Working knowledge of Microsoft Office and reservation management systems

Must have graduated high school, received a GED or equivalent

Has experience answering telephone calls and troubleshooting stressful situations

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Perform regular bookkeeping duties : make sure hotel guest information is current and correct

Connect with the housekeeping department to ensure guest accommodations are ready

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Mitigate customer complaints as needed

Job description

MUST HAVE HOTEL HOUSEKEEPING EXPERIENCE 1+YEARS

Hotel Experience necessary : Full Time Position available

Compensation varies based on experience.

NO CALLS

FULL Open Availability a MUST

ESSENTIAL JOB FUNCTIONS :

Room Attendant :

• Pick up extra cleaning and guest room supplies in the Housekeeping department.
• Clean assigned quota of rooms daily according to standards.
• Maintain a clean and neat area at all times.
• Replace guest room amenities as necessary.
• Report all maintenance problems to Supervisor / Engineering.
• Keep linen closets clean.
• Stock area for next day.
• Check vacuum bags twice a day, emptying if full.
• Offer assistance to guests in a courteous manner.
• Report and deliver lost and found items to the Housekeeping office.
• Comply with OSHA safety standards and blood borne pathogens.
• Must be able to carry 50lb and stand for at least 7 hours
• Make 16 beds to brand and hotel standards in industry accepted time frame

This is for Full time Long term partnership. with opportunity for growth and advancement for the right candidate. As well as many perks.

we work with multiple Hotel Brands and Boutiques for a well rounded work experience

Must have a GREAT attitude with great customer service

Timeliness and attendance must be impeccable

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We are currently looking for a talented Chef De Cuisine for a restaurant within a luxury hotel property in Chicago! Candidates must possess a fine dining or Michelin-star background.

Responsibilities

• Responsible for the selection, development, and discipline of all staff within the department
• Coordinate chefs, cooks, and all staff to ensure the highest quality of food and service
• Maintain food and labor cost using company implemented systems
• Maintain a high standard of safety and sanitation in the kitchen
• Oversee all staff training in accordance to company training program
• Continually update and amend policies and procedures for the BOH operation
• Set budgets and financial goals according to company expectations
• Monitor to ensure all food prep and presentation meets and / or exceeds company standards
• Oversee all ordering or product and communication with vendors
• Create and standardize seasonal menu items
• Approve the requisition and purchase of necessary supplies
• Lead and / or attend weekly management meetings with restaurant managers
• Maintain the highest level of service within all areas of the restaurant

Requirements

• 2-3 years' experience as an Executive Sous Chef or Chef de Cuisine
• Fine dining or Michelin star experience is required
• A high level of creativity and clear understanding of current culinary trends
• Strong interviewing, hiring, & training abilities
• Up-to-date sanitation certification
• Proven track record and work history
• Ability to effectively manage a team of 30+ BOH employees
• Attention to detail
• Sense of urgency
• Knowledge of MS Excel, Word
• Knowledge of various POS, ordering, labor, and inventory systems
• Ability to multitask

Benefits

• Base Salary $90,000+
• Bonus potential
• Amazing company benefits!
• Dining and accommodation discounts
• PTO, STD, LTD, Life Insurance