Charlestowne Hotels Jobs (3)

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
• Follow established key control policy.
• Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.
• Ensure proper credit policies are followed and verify credit limit report.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
• Knowledgeable of fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Performs all other duties as directed by immediate supervisor.
• Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE :

High school diploma or general education degree (GED); and six months to one year related experience and / or training.

LANGUAGE SKILLS :

Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES :

Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

PRIMARY FUNCTION : Catering Sales Manager

DEPARTMENT : SALES

REPORTS TO : General Manager

CUSTOMER SERVICE FOCUS

The Catering Sales Manager at the Ivy Hotel will extend service and courtesy daily to ensure a healthy and productive culture of serving others with excellence.

Provides outstanding service to all colleagues and clients.

ESSENTIAL RESPONSIBILITIES

• Solicitation, prospecting, and direct selling in the local, Corporate and Social Catering market.
• Increase business through active prospecting
• Work with the corporate marketing team to create a campaign that promotes banquet and rooftop spaces
• Discuss all event details with planner and clients including room setup, food and beverage, audio visual
• Communication of function-arrangement to all responsible hotel departments via weekly BEO meetings. Distribute all BEO’s via email and hard copy prior to BEO meeting
• Ensure all BEOs and event details are correct prior to distribution
• Prepare proposals, contracts, and other client-requested documents
• On-site contact for all events
• Plan, organize and effectively communicate on-site events including Employee of the Month, internal meetings, etc
• Conduct all site inspections for potential clients
• Maximize catering and private event revenue. Meet or exceed quarterly and annual budget
• Creation of profitable menus with the culinary team
• Upsell all clients with new menus and special items designed with the culinary team
• Participate in networking events both on-site and off-site
• Effective communication and follow-up to ensure repeat bookings
• Seeking a self-starter who is goal oriented, highly detailed and a strong communicator
• Other duties as assigned by the General Manager

Competencies

Strategic Skills

Proficient in event and catering job skills and knowledge.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency. Can adjust work to accommodate short-term business.

Courage

Can think and act independently with confidence.

Energy & Drive

Energetic and takes initiative. Is pro-active and persistent in completing all tasks. Strives to exceed expectations and goals.

Personal & Interpersonal Skills

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate;

visibly demonstrates a desire to understand others. Creates confidence and trust with others. Positively accepts and provides feedback.

Knowledge / Skills

• High School Diploma or Equivalent required.
• College degree preferred.
• Minimum of 3 years hotel sales / catering experience
• Knowledge of the operations within the hotel industry.
• Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshoot when needed.
• Ability to demonstrate warmth and empathy when engaging with others.
• Must have proven selling, negotiating, and presentation skills.
• Knowledge of intermediate sales techniques.
• Aware of comp set offerings and spaces, to outsell against them.
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Event Temple and / or Opera Cloud experience preferred.
• The ability to delegate, effectively train, and coach
• Must be able to work a flexible schedule including nights, weekends, and holidays

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position.

May perform other duties as assigned.

Description

The position of the bartender is to provide an excellent guest experience, make signature cocktails, and offer recommendations regarding the local craft beers and wines offered.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations
• Superior knowledge of classic cocktails, as well as the capability to quickly and efficiently build, shake, and create them for clientele
• Exemplify outstanding communication skills, with the aptitude to create unique experiences for clientele and promote wonderful customer service
• Check in with clientele to ensure satisfaction
• Embody a strong and efficient work ethic, including, but not limited to keeping a clean and tidy work area, keeping guest areas clean, polishing chinaware e.

g. glassware, plate-ware, silverware

• Complete opening / closing duties, follow standards in place, as well as filling out prep / checklist
• Adhere to cash handling policies with the ability to perform credit card charges as well as provide guests with accurate bills and ring in all orders accurately and at the time of the sale
• Must have knowledge of pour-cost control, as well as participate in inventory, and determine adequate par levels

JOB SPECIFICATIONS :

• Excellent knowledge of in mixing, garnishing and serving drinks
• Computer literacy
• Positive attitude and excellent communication skills
• Ability to keep the bar organized, stocked and clean
• Relevant training certificate