Full-time

Position Purpose

The Bell Person / Attendant is responsible for providing a memorable first and last impression to guests as they arrive and leave the hotel in the continuing effort to deliver outstanding guest service and financial profitability.

Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

  • Assist guests with taking their luggage and packages to their rooms after checking in.
  • Provide information to the guests regarding storage areas, restaurant hours of operation, vending machines, hotel events, directions etc.
  • Organize and store luggage, according to guidelines.
  • Answer guest questions regarding their hotel rooms i.e. telephone instructions, TV channels, heating and air conditioning etc.
  • Assist guests in arranging transportation including hailing taxicabs when necessary.
  • At departure, assist guest with taking luggage to the curb.
  • Maintain the cleanliness of the lobby and welcome area between housekeeping runs.
  • Report lost and found items per hotel policies
  • Report all suspicious persons or activities, hazardous conditions, etc. to the Safety / Security department.
  • Provide guests with exceptional customer service.
  • Provide instruction / guidance for guest and employee safety in fire or other emergency situations.
  • Support the department in any area that will improve guest service.

Must be ready to step in and support coworkers and team as needed to ensure efficient operation. (Must have valid qualifications to assist valet).

  • Attend meetings / training as required by management.
  • Ensure that management / leadership team is kept fully aware of any relevant feedback from guests and / or other departments.
  • Perform duties, special assignments and projects as requested by management.

General Requirements

  • Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service and communication skills.
  • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
  • Knowledge of a company, hotel and brand policies applicable to safety and security of guest and hotel property.
  • Outstanding organizational and time management skills.
  • Ability to multitask and prioritize daily workload.
  • Must be energetic and able to work in a fast-paced environment.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Ability to make decisions and follow established policies and procedures.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform / attire and nametag.
  • Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
  • Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Education / Certifications / Licensure / Experience

  • 8th grade education or equivalent experience required.
  • 6+ months of Bell Person / customer service experience in a hotel environment.

Language Skills

Excellent reading, writing, and oral proficiency in the English Language.

Physical Demands

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to continuously stand for extended periods of time.
  • Use of hands, fingers, and forearms to operate computer is repetitive.
  • Occasional sitting for completion of paperwork.
  • Ability to push / pull cart as needed.
  • Ability to lift or move objects up to 50 lbs.
  • Standing and walking is continuous for 4-5 hours at a time.
  • Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.

Acknowledgment

I have reviewed the Job Description for the position of the Bell Person. I have read and understand the duties and responsibilities and other aspects of the Job Description.

I further understand that this Job Description will form the basis for the periodic evaluation of my performance. I acknowledge that my employment with the Company is on an "at will" basis which means that either I or the Company can end the employment relationship at any time, for any reason, with or without prior notice.

It is understood that this Job Description is a summary of the primary responsibilities of my position. It is not intended to be a complete and total description of each duty and responsibility of the position as may be necessary.

It is understood that the Company retains the right to change this Job Description at any time, for any reason, at its sole discretion.

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It is understood that this Job Description is a summary of the primary responsibilities of my position. It is not intended to be a complete and total description of each duty and responsibility of the position as may be necessary.

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