Sales Director, Hotel Services - Palace
Position Overview
The Sales Director manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience.
Creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets.
Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel.
Serves as a resource in large, high-end event production in venue location / region and support team as needed with guidance and training.
Lead and support Company initiatives, business strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr.
Sales Manager and reports to the Director, Event Technology.
Key Job Responsibilities
Revenue Generation
- Drive Results by establishing sales objectives through forecasting and developing quotas for all team members.
- Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities.
- Assist with creating high-end, large event, advanced technology solutions for Encore’s existing and potential customers.
- Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Effectively collaborate with vendors and other departments / divisions of the company to capture and service events.
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Relationship Management
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers.
Sales Accountability
- Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
- Learn, adopt and train team on all SOPs related to the role and any new initiatives / programs that are implemented; ensure full team compliance with established SOPs.
- Maintain knowledge of new product / service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent / confident on available solutions.
- Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
People Development
- Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organization’s goals and objectives.
- Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Motivate and energize team members to make proactive decisions in all communications with customers.
- Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship.
- Serve as the resident expert on the team, providing guidance and support to other team members for large events.
- Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs.
Job Qualifications
- BS / BA or 3+ years of Encore or equivalent experience required
- Minimum 3+ years of sales experience required
- Prior sales experience in audiovisual, technology or hospitality experience preferred
- Knowledge of sales process required in addition to the ability to read and decipher financial reports and records
- Minimum of 1 year of supervision or leadership experience required
- Technical aptitude, computer proficiency and CRM knowledge required; prefer CAD and Oracle knowledge
- Superior communication and presentation skills
Competencies (by Core Values)
- Collaborates
- Builds Effective Teams
- Organizational Savvy
- Manages Conflict
- Develops Talent
- Drives Engagement
- Drives Vision and Purpose
- Ensures Accountability
- Drives Quality Results
- Directs Work
Work Environment
Hotel
Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.
The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Related Jobs
Sales Director, Hotel Services - Palace
Position Overview
The Sales Director manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience.
Creates and implements effective strategies for revenue growth and customer satisfaction, ensuring team achievement of established targets.
Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel.
Serves as a resource in large, high-end event production in venue location / region and support team as needed with guidance and training.
Lead and support Company initiatives, business strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr.
Sales Manager and reports to the Director, Event Technology.
Key Job Responsibilities
Revenue Generation
- Drive Results by establishing sales objectives through forecasting and developing quotas for all team members.
- Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities.
- Assist with creating high-end, large event, advanced technology solutions for Encore’s existing and potential customers.
- Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Effectively collaborate with vendors and other departments / divisions of the company to capture and service events.
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Relationship Management
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers.
Sales Accountability
- Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
- Learn, adopt and train team on all SOPs related to the role and any new initiatives / programs that are implemented; ensure full team compliance with established SOPs.
- Maintain knowledge of new product / service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent / confident on available solutions.
- Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
People Development
- Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organization’s goals and objectives.
- Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Motivate and energize team members to make proactive decisions in all communications with customers.
- Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship.
- Serve as the resident expert on the team, providing guidance and support to other team members for large events.
- Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs.
Job Qualifications
- BS / BA or 3+ years of Encore or equivalent experience required
- Minimum 3+ years of sales experience required
- Prior sales experience in audiovisual, technology or hospitality experience preferred
- Knowledge of sales process required in addition to the ability to read and decipher financial reports and records
- Minimum of 1 year of supervision or leadership experience required
- Technical aptitude, computer proficiency and CRM knowledge required; prefer CAD and Oracle knowledge
- Superior communication and presentation skills
Competencies (by Core Values)
- Collaborates
- Builds Effective Teams
- Organizational Savvy
- Manages Conflict
- Develops Talent
- Drives Engagement
- Drives Vision and Purpose
- Ensures Accountability
- Drives Quality Results
- Directs Work
Work Environment
Hotel
Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.
The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Hotel Interior Designer
Pay Range : $36.06-$52.88
Stanford Hotels is seeking an Interior Designer to join their team!
The Interior Designer will be expected to manage all project-related tasks while collaborating with fellow design team members, vendors and consultants.
The ideal candidate is collaborative, pro-active, self-motivated, positive, enthusiastic, energetic, willing to learn new things and work independently.
The ideal candidate will have experience in the design and construction industry and enjoy everything from mood boards to budgeting and enjoy spending time tailoring the design to fit the brief while finding creative solutions to problems.
This position is located at the Stanford Hotels Corporate Office in San Francisco, but travel to other locations will be required.
This position will collaborate with other members of the Design team in the office.
WHAT YOU'LL DO :
- Partner with architects and in house design team to develop design and specifications for existing and new Hotel properties.
- Create FF&E schedules and specifications with Design Spec Software.
- Ensure contractors deliver a high-quality product to maintain Hotels standards
- Research materials and methods regarding constructability, cost, quality, and schedule concerns to internal hotel team members
- Build and maintain relationships with internal team members and external vendors
- Assist in the development and realization of project from start to finish.
WHAT WE NEED :
- 5-10 years of experience in Interior Design in hospitality (preferred) or for an Interior Design firm
- Bachelor’s Degree in Interior Design or related field
- Exceptional attention to detail
- A fearlessness about getting your hands dirty - literally and figuratively
- Proficient in Adobe Creative Suite, 3D Modeling Programs : Revit, Sketchup, Auto CAD experience preferred
- General understanding of construction industry best practices, building & ADA codes
- Comprehensive knowledge of hospitality design standards and an understanding of hospitality operations
- Proven organizational abilities and attention to detail with the ability to manage multiple projects across various phases
- Strong experience in management and coordination of FF&E specification deliverables / implementation and available vendor / fabricators
- Strong experience in the management and implementation of a design concept in a team environment through completion that is on schedule and meets budget and design intent
- Ability to read design plans and blue prints (preferred), and create presentation boards
- Proven ability to manage projects within budgetary constraints
- Must have strong verbal and written communication skills and excellent customer service skills
- Strong organizational skills and multi-task oriented
- Microsoft Word, Excel & Outlook skills
- Must be willing to travel and flexible with working hours / days at all locations
WHAT WE OFFER :
- Medical / Dental / Vision Plans
- Exercise / Gym Discounts
- Weight Mgmt. / Healthy Eating Programs
- Nursing Mothers Programs
- Life Insurance / Accidental Death & Dismemberment
- Accident Insurance / Critical Illness Insurance / Hospital Insurance
- Long-Term Disability & -Short-Term Disability
- 401k - with a match!
- Financial Coaching
- Discount Programs - travel & lifestyle / commuter
- Career Development
- Education Assistance
- Team Building Activities (onsite / off-site)
- Employee Assistance Programs
- Mental Health Support Tools
- Holiday pay - 8 days! / Competitive Vacation Time / Sick Pay
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Maintenance Assistant - Madrone Hotel
Emphasizing our historic and continuing commitment to Asian and Pacific Islander communities, the East Bay Asian Local Development Corporation (EBALDC) works with and for all the diverse populations of the East Bay to build healthy, vibrant and safe neighborhoods through community development.
EBALDC is a first-generation social enterprise founded in 1975 that has consistently generated >
75% of our revenue from earned income. Our businesses and programs generate revenue to support sustained social impact. We oversee a diverse range of businesses and programs, including real estate development, property management, social services, and professional services, some of which are corporate operations and others are operated as subsidiaries and through partnerships with public and private partners.
EBALDC is dedicated to building a culturally diverse and pluralistic organization committed to working in multicultural communities, and strongly encourages minorities, people of color and women to apply for our employment opportunities.
EBALDC is an equal opportunity employer and makes employment decisions on the basis of merit, including the applicant’s ability to champion EBALDC mission, values and organizational culture.
EBALDC wants to have the best available persons in every job. EBALDC policy prohibits unlawful discrimination on any basis protected by federal, state or local law or ordinance or regulation.
For more about our accomplishments and our mission , please visit : www.ebaldc.org East Bay Asian Local Development Corporation (EBALDC) is seeking for regular full time Maintenance Assistant in the Property Management department.
Schedule : Monday to Friday from 8 : 00 a.m. to 4 : 00 p.m. with some flexible scheduling required Summary : Under the direction of the Property Manager, performs skilled tasks in the maintenance and janitorial of rental units, common restrooms, area facilities, and grounds, and other work as required to protect the performance and curb appeal of the site.
With the Property Managers initiative to implement and / or maintain a preventive maintenance program to keep emergencies to a minimum and the site in good repair.
- Key Duties and Responsibilities : Ensure all service requests assigned are addressed and completed in a timely and cost-effective manner and within policy;
- Perform routine building maintenance duties, including painting, minor electrical repairs, plumbing, carpentry, sheetrock repairs, and heating and ventilation systems maintenance;
- Perform janitorial duties to vacant units, common restrooms, facility area and throughout entire property to ensure property is free from trash and debris, and to ensure curb appeal of property is within organizational standards;
- sweep, vacuum and damp-mop entrance floor sweep and vacuum around garbage areas following each pick-up replace damaged or used items of common usage sweep, vacuum, wash, and disinfect common bathrooms, and laundry area sweep, vacuum, wash, and arrange in an orderly fashion the community room, conference room, social room, management office, and maintenance office vacuum, dust, and wipe down hallways wash windows in common areas scrub and wash entrance clean and up-date the cleaning / supply closet Keep inventory of maintenance and cleaning supplies and equipment, and report needs to supervisor;
- Maintain grounds and common areas to ensure they are operational, safe and clean for our residents and staff; Assist with performing monthly safety inspections, and keep proper records of same Assist with inspecting grounds, common areas, and structures for preventative and safety measures Maintain storage and work areas in a neat, safe, and secure condition;
Report hazardous or emergency conditions, extensive repair and maintenance needs to the Property Manager Order and pick up maintenance and janitorial supplies and materials as directed by the Property Manager Comply with all safety and health regulations Share emergency / on-call duties after business hours for immediate repairs and for the safety of the tenants and designated properties Perform additional duties as deemed necessary by the Property Manager Required Knowledge, Skills & Abilities : Basic knowledge of janitorial procedures.
Basic knowledge in all building repair trades, purchasing procedures and practices, work safety requirements, and repair procedures, and b asic knowledge of janitorial procedures.
Ability to keep accurate and detailed records Basic knowledge in electrical, plumbing, minor construction and preventive maintenance work Intermediate knowledge of janitorial procedures Ability to set priorities Ability to perform the following : minor repairs to building appliances and fixtures, repair and change locks, replace floor tile, clear clogged drains, repair or replace plumbing fixtures, patch holes in walls, clean unit interiors, perform miscellaneous carpentry repairs, perform minor masonry duties, interior and exterior painting Ability to read and decipher as built site plans.
Reading and computational literacy at the ninth grade level or above Demonstrated ability to perform building maintenance or experience in a related building trade field consisting of repairs, carpentry, electrical, plumbing, painting, refurbishing, cleaning, heating, and maintenance administration Ability to interact with residents and handle complaints with reasonable discretion and flexibility Physical Demands : Ability to lift moderately heavy objects up to 50 lbs, ability to sit, kneel, bend, stand, and climb ladders, perform duties requiring extensive maneuverability and normal strength Salary Range $38,000.
00 to $42,000.00 annually Benefits and Other Information EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.
All candidates will be subject to a background check and COVID-19 Vaccination is required as a condition of employment Please NO PHONE CALLS! EBALDC is an EOE / AA Employer Powered by JazzHR
Director of Hotel Services
Summary
At Hyatt, we believe our guests select us because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
As Director of Hotel Services, you are expected to lead by example and exceed guest expectations while interacting with all guests.
Come be a part of our team as our Director of Hotel Services at Hyatt Regency San Francisco and see why Hyatt has been named on the FORTUNE 2023 World's Most Admired Companies list!
We offer excellent benefits :
- Free room nights, discounted Friends & Family room rates
- Medical, prescription, dental and vision insurance
- 401K with company match
- Paid vacation, sick days, new child leave and personal day
- Paid family bonding time and adoption assistance
- Tuition reimbursement
- Free colleague meals during shift
- Employee stock purchase plan
- Discounts at various retailers
The Director of Hotel Services is responsible for the oversight of the safety and security of the hotel. This person will respond to guest and employee emergencies, complete incident reports, supervise and train the security staff.
Additionally, the Director of Hotel Services will collaborate with local law enforcement and security associations, develop Emergency Readiness plans, and influence department labor and cost control decisions.
The salary range for this position is $91,200 to $136,800. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Qualifications
- Minimum of 5 years of Security experience required. Previous Security Supervisor / Leadership experience highly preferred.
- Previous Hotel / Hospitality experience preferred. Related industries / facilities could include Convention Centers, etc.
Second Assistant Manager (Hotel Assistant Manager)
Summary
HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium.
The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access.
The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests.
HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.
The Second Assistant Manager position will report directly to the General Manager of the hotel, as well as the First Assistant Manager.
The responsibilities include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
This position will have oversight of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.
Welcome to our new house, HYATT house! Benefits & Perks :
As a colleague, we have you covered with awesome benefits and perks. Some of those include :
- Medical, Dental, Vision benefits offered at 30 days of employment
- Complimentary on-site hotel parking
- 401k options and company match
- Discounted and complimentary hotel accommodations anywhere in the world
- Tuition Reimbursement
- Paid Holidays, Sick Time & Vacation
- Discount partnerships with cell phone, car rentals, entertainment partnerships
- And so much More!
Qualifications
- Supervisory experience preferred as this position will oversee hotel associates
- 1-2+ years experience working in a guest service oriented Food & Beverage establishment preferred
- Housekeeping experience within a hotel preferred
- College degree preferred
- Intermediate word and excel required
- Excellent verbal and written communication skills
- Must be able to work a flexible work schedule as the hours for this management position will vary.
- Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
- Strong interpersonal skills and a can-do positive attitude