The Opportunity

Delaware North Parks and Resorts is seeking seasonal Hotel Front Desk Supervisors to join our team at Wuksachi Lodge in Sequoia National Park, California.

As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property.

We are looking for motivated, energetic, attentive individuals who can provide an exceptional experience to our guests from all over the world.

Minimum pay rate : $18.00 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests.

All team members receive benefits including :

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Low-Cost team member housing

FREE shift meal

Eligible team members may also receive : health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and / or professional certification reimbursement.

Responsibilities

• Train and supervise the front desk associates to ensure adherence to quality standards, deadlines, and proper procedures.
• Provide associates with guidance on handling difficult or complex problems or in resolving escalated complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Evaluate associate job performance and recommend appropriate rewards or corrective actions, as needed.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative associates.
• Coordinate with housekeeping department, as needed.
• Operate company vehicles to travel between the propterty.

Qualifications

• At least 2 years' experience in hospitality, front desk experience is preferred.
• Prior supervisory experience preferred.
• Computer literate in MS Office programs; some experience with property management systems preferred.
• Must be fluent in English language both spoken and written.
• Good interpersonal communication skills in person and by phone.
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
• A valid driver's lisense is required.

Physical Requirements

• Stand and walk for extended periods of time.
• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.

Shift Details

1st Shift

2nd Shift

3rd Shift

Weekends

Holidays

Varies

Who We Are

Sequoia National park offers an opportunity to see the giant Redwoods that cannot be found anywhere else in the world. The work itself is exciting, and there are a lot of career opportunities for advancement and opportunities to transfer to other Delaware North properties located at the state and national parks across the country.

We offer on-site housing and discounts on food, beverage, and retail. Shuttle service to town is provided.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you.

We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Delaware North is an equal opportunity employer.

OverviewCOMPANY SUMMARY : The John Stewart Company is a full-service housing management, development and consulting organization that began in with a commitment to providing high quality service in the affordable housing sector.

We work to enrich the lives of our residents and employees, while delivering our services cost effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

SUMMARY OF THE POSITION : Under the direction of the Property Manager, the Desk Clerk monitors traffic in and out of the building, communicates with tenants, visitors and staff.

Writes end of shift reports and incident reports, writes work orders, enforces project policies in a manner consistent with fair housing regulations, and keeps the reception area neat.

ResponsibilitiesAnswer telephones, direct calls, take messages and make emergency calls when situations arrive.Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.

Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.Complete incident reports to record unusual building activity.

Distribute resident mail on daily basis.Fill in as requested when other desk clerks are absent.Testing of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.

QualificationsHigh school graduate or GED certificate.Experience working with people of various cultural backgrounds, especially those with special needs is a plus.

Knowledge of federal, state and local laws and Fair Housing guidelines.Ability to read, understand and communicate fluently in English.

Good sense of awareness, urgency and follow procedures to solve problems.Benefits-at-a-glance Benefits for Employees who work 30+ hours / week -Medical, dental and vision care;

preventative medical care paid at %.Vacation leave of up to ten days per year in the first year.Up to 72 hours of sick time per year.

Flexible Spending Accounts for Health Care and Dependent Care.Company paid Life AD&D Long Term Disability.Free, confidential counseling through our Employee Assistance Program.

Commuter benefit program.Discounts for AT&T, ClassPass, and Weight Watchers.$50 annual Wellness Reimbursement.Matching (K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Benefits for Employees who work less than 30 hours / week - Free, confidential counseling through our Employee Assistance Program.

Commuter benefit program.Discounts for AT&T, ClassPass, and Weight Watchers.$50 annual Wellness Reimbursement.Matching (K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week) See what our employees are saying about the company here!Equal Opportunity EmployerThe John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.

California Consumer Privacy ActEffective January 1, , the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a notice at collection to applicants for employment who reside in California.

The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information.

Therefore, we have posted the Company’s Notice At Collection For California Applicants here. Please review this Notice at your convenience.

Janitor is a team player who provides clean affordable housing to the residents of the community. The Janitor / Housekeeper will work with maintenance staff to coordinate a cleaning schedule.

Pay : $18.00 / hour + sign-on bonus of $1,872

Duties :

• Cleans and maintains entry lobby, including cleaning of windows, doors, mopping floors, vacuuming carpets, etc., at least daily, and more if necessary, to maintain excellent entrance appeal.
• Cleans laundry room, community room, conference room, and management offices on a daily basis.
• Vacuums hallways on a daily basis.
• Cleans community bathrooms on a daily basis, more if necessary, to maintain in a sanitary manner.

Benefits :

• Generous paid time off , variety of benefit options, including pet insurance
• Early-close Fridays : Get off 3 paid hours early each Friday.
• Quarterly bonus pay to on-site staff.
• 403b + match, paid volunteer time , and much more.

We make decisions and take action on our core values of Mercy, Justice and Respect everyday. If you are looking for more than a position.

consider joining Mercy Housing as we work to create stable, vibrant, and healthy communities.

This is a brief job description. If this fits you, please apply we want to talk with you.

Overview

COMPANY SUMMARY :

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector.

We work to enrich the lives of our residents and employees, while delivering our services cost effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

SUMMARY OF THE POSITION :

Performs a wide variety of janitorial duties. Nature of work require emphasis on safe work practices, sustained physical effort, trouble shooting, problem solving, attention to detail, customer service and time management.

Responsibilities

• Picks up trash and litter around grounds and buildings.
• Gathers and empties trash, including moving dumpsters for city trash pickup.
• Keeps recycling areas, trash rooms and dumpster areas neat, clean and litter free.
• Maintains neat, clean and organized maintenance shop and storage areas.
• Keeps all utility and meter rooms free of dirt, debris and litter.
• Cleans common area floors by sweeping, mopping, scrubbing, or vacuuming.
• Steam-cleans or shampoos carpets.
• Services, cleans, and supplies common area restrooms.
• Uses and stores cleaning products in accordance with manufacturer’s instructions.
• Performs initial clean up and final detailed cleaning of apartment unit turnovers, including but not limited to : refrigerators, and range / ovens;
• exhaust fans and filters; counters, counter-tops and cabinets; sinks, vanities, tubs and showers; walls, hard surface floors and carpets;

doors and windows; utility closets.

Performs miscellaneous janitorial maintenance related tasks or other duties as directed by Property Manager.

Qualifications

• High school graduate or GED certificate.
• Minimum three years of multi-family apartment janitorial experience.
• Knowledge of proper disposal of hazardous materials, electronic waste as well as recycling practices and water conservation.
• Skilled in usage and care of common hand and power tools used in janitorial maintenance work.
• Ability to push, pull, carry and lift up to 30 lbs.

Benefits-at-a-glance

Benefits for Employees who work 30+ hours / week -

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 72 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $50 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Benefits for Employees who work less than 30 hours / week -

• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $50 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
• Up to 72 hours of sick time per year.

Equal Opportunity Employer

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.

The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

California Consumer Privacy Act

Our salary ranges are determined by role, level, and location. The range provided here reflects the minimum and maximum salary for this title at a specific managed location / home property.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

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ESSENTIAL FUNCTIONS

Develop and maintain extensive knowledge about the facility and services in order to assist all guests

• Responsible for the design and support of customer service training materials
• Responsible for the development and rollout of employee recognition programs
• Support the operating department's signage and marketing efforts regarding new products and services.
• Create reports to compile customer feedback and analyze trends
• Takes ownership for difficult customer situations with the ability to see the situation to resolution
• Develop a strong relationship with Client based marketing teams to support local and corporate initiatives while maintaining client approval
• Communicate with guests to take on-site surveys during events; compile and track results to identify trends and areas of concern
• Lead our secret shopper efforts and analyze data to support actionable effort
• Take a lead role in the location Huddle team to help facilitate team building efforts.
• Generate location specific communications for internal recognitions and employee communications
• Perform other related duties, tasks and responsibilities as required

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Bachelor's degree or equivalent
• 5+ years of relevant work experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Friendly and warm personality with an ability to connect to game day employees and fans
• Customer service oriented with the ability to interact with all levels of management
• Background or degree in Marketing or Communications
• Ability to multitask in a fast-paced team setting in addition to work independently
• Creative skill set with the ability to shift from project to project.
• Excellent oral and written communication skills
• Must be detail-oriented and extremely organized with the ability to learn new programs and procedures
• Must be flexible to work extended hours due to business requirements including nights, weekends and holidays
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

COMPENSATION Competitive salary of $55,000, commensurate with experience, and a generous benefits package that includes : medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS Location : On site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Skills Preferred

• Customer Service : Expert
• Microsoft Office(Excel, PPT, Word, Outlook) : Expert

Education Preferred

• Bachelors or better in Marketing
• Bachelors or better in Communications