Hotel Assistant General Manager

Full-time

Your mission :

Should you choose to accept it

You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.

Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event.

Above all else, the Assistant General Manager will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day.

At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it.

We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need an Assistant General Manager who can help us get there.

We want someone who thinks outside the box. Our Belief Statement starts with We love what we do and what we do is important.

Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you.

We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service.

We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service.

Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach.

Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.

You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests.

Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.

Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide out of this world customer service experience for our guests :

  • Your day-to-day : Lead a flock of passionate Guest Services departments that aim to provide exceptional guest experiences, while performing within financial guidelines.
  • Be the champion of maintaining the Virgin Tone of Voice, culture & level of standards. Teach your staff the proper culture.
  • Be the #2 to the General Manager. This mean being the eyes and ears of the entire hotel. Be proactive and resolve issue.

Plan ahead to cover the property.

  • Responsible for all fire life safety issues and training.
  • Implementation and management of MOD program. This includes scheduling and training of MOD’s.
  • Ensure staff have complete knowledge of the following at all times.Hotel features / services, hours of operation.All room types, numbers, layout, décor, appointments & location.

All room rates, special packages and promotions.Daily house count and expected arrivals / departures.Room availability status for any given day.

Scheduled daily group activities.

  • Use excellent communication skills with guests and staff including verbal, written and body language.
  • Learn and teach all aspects of front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
  • Cultivate the check-in and check-out process and ensure staff are following the correct procedures.
  • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
  • Ensure that staff adhere to the following cashiering procedures : Process allowancesMake change for guestsPost chargesSettle Room accountsRun closing reportsCount bank at end of shiftComplete designated cashier reportsDrop ReceiptsSecure Bank
  • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
  • Ensure that staff follow the proper banking procedures.
  • Communicate timely and in a responsive manner via digital device.
  • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
  • Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
  • Be creative and think outside the box to create memorable experiences for our guests.
  • Ensure that staff work well on a team or independently while being accountable for work performed. Build a good working culture among team members.
  • Take, record and relay messages accurately, completely and legibly.
  • Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
  • Create checklists for all job areas.
  • Provide support to Housekeeping, Engineering, and other Departments.
  • Ensure proper operations of the Valet Team.
  • Adhere to security procedures to ensure our guest’s safety.
  • Be a team player!
  • Continually strive to improve customer service.
  • Highly organized, anticipating needs and over delivering wherever possible.
  • Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place

  • Stand for periods of 8-10 hours
  • Input and access data in various computer systems
  • Understand guest inquiries and provide clear, concise responses
  • Work with others like a rock star, while constantly advocating for your guests
  • Communicate clearly in verbal and written English
  • Work cohesively with other departments and co-workers as part of a team
  • Focus attention on details
  • Maintain confidentiality of all guests and hotel information
  • Maintain a neat, clean and well-groomed appearance per hotel standards
  • Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
  • Adhere to hotel policies including but not limited to attendance, safety, behavior

Background must-have :

  • Current, legal and unrestricted ability to work in the United States
  • Associate or Bachelor’s degree required.
  • Minimum of three years of Rooms Division leadership experience.
  • Ability to compute accurate mathematical calculations.
  • Ability to clearly and pleasantly communicate in English with guests, management / co-workers, both in person and on the telephone.
  • Proficient computer knowledge.
Apply Now

Related Jobs

Hotel Assistant General Manager

Virgin Hotels New York, NY
APPLY

Your mission :

Should you choose to accept it

You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.

Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event.

Above all else, the Assistant General Manager will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day.

At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it.

We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need an Assistant General Manager who can help us get there.

We want someone who thinks outside the box. Our Belief Statement starts with We love what we do and what we do is important.

Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you.

We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service.

We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service.

Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach.

Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.

You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests.

Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.

Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide out of this world customer service experience for our guests :

  • Your day-to-day : Lead a flock of passionate Guest Services departments that aim to provide exceptional guest experiences, while performing within financial guidelines.
  • Be the champion of maintaining the Virgin Tone of Voice, culture & level of standards. Teach your staff the proper culture.
  • Be the #2 to the General Manager. This mean being the eyes and ears of the entire hotel. Be proactive and resolve issue.

Plan ahead to cover the property.

  • Responsible for all fire life safety issues and training.
  • Implementation and management of MOD program. This includes scheduling and training of MOD’s.
  • Ensure staff have complete knowledge of the following at all times.Hotel features / services, hours of operation.All room types, numbers, layout, décor, appointments & location.

All room rates, special packages and promotions.Daily house count and expected arrivals / departures.Room availability status for any given day.

Scheduled daily group activities.

  • Use excellent communication skills with guests and staff including verbal, written and body language.
  • Learn and teach all aspects of front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
  • Cultivate the check-in and check-out process and ensure staff are following the correct procedures.
  • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
  • Ensure that staff adhere to the following cashiering procedures : Process allowancesMake change for guestsPost chargesSettle Room accountsRun closing reportsCount bank at end of shiftComplete designated cashier reportsDrop ReceiptsSecure Bank
  • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
  • Ensure that staff follow the proper banking procedures.
  • Communicate timely and in a responsive manner via digital device.
  • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
  • Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
  • Be creative and think outside the box to create memorable experiences for our guests.
  • Ensure that staff work well on a team or independently while being accountable for work performed. Build a good working culture among team members.
  • Take, record and relay messages accurately, completely and legibly.
  • Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
  • Create checklists for all job areas.
  • Provide support to Housekeeping, Engineering, and other Departments.
  • Ensure proper operations of the Valet Team.
  • Adhere to security procedures to ensure our guest’s safety.
  • Be a team player!
  • Continually strive to improve customer service.
  • Highly organized, anticipating needs and over delivering wherever possible.
  • Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place

  • Stand for periods of 8-10 hours
  • Input and access data in various computer systems
  • Understand guest inquiries and provide clear, concise responses
  • Work with others like a rock star, while constantly advocating for your guests
  • Communicate clearly in verbal and written English
  • Work cohesively with other departments and co-workers as part of a team
  • Focus attention on details
  • Maintain confidentiality of all guests and hotel information
  • Maintain a neat, clean and well-groomed appearance per hotel standards
  • Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
  • Adhere to hotel policies including but not limited to attendance, safety, behavior

Background must-have :

  • Current, legal and unrestricted ability to work in the United States
  • Associate or Bachelor’s degree required.
  • Minimum of three years of Rooms Division leadership experience.
  • Ability to compute accurate mathematical calculations.
  • Ability to clearly and pleasantly communicate in English with guests, management / co-workers, both in person and on the telephone.
  • Proficient computer knowledge.
Full-time
APPLY

Hotel Front Desk Receptionist

Endeavor Hospitality Group New York, NY
APPLY

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation :

$25 hourly

Responsibilities :

  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Field customer complaints when necessary
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • General bookkeeping : ensure all hotel guest account information is accurate and up-to-date

Qualifications :

  • Has experience answering telephone calls and troubleshooting stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Must have graduated high school, received a GED or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills

About Company

At Endeavor Hospitality Group, we take hospitality personally. We value memorable experiences over mere transactions and deliver on that promise through our commitment to a deeper level of engagement with guests, staff, partners, and stakeholders.

Endeavor’s innovative model of destination-centric hospitality ensures every property creates, fosters, and inspires a location’s true cultural signature.

That means we’ve got our ears to the ground, taking cues from locals to establish unique experiences and long-lasting connections with neighborhood partners.

And for our stakeholders, our intuitive, results-driven approach spurs revenue growth. We’re making hospitality welcoming for everyone involved, and we’re having a great time in the process.

Full-time
APPLY

Hotel security

Scr Associates Inc New York, NY
APPLY

Security Guards Wanted For IMMEDIATE HIRE!! (NYC) 212-877-6707

Security Guards Wanted For IMMEDIATE HIRE For NYC Nightclubs, bars, lounges and restaurants. We are currently holding open interviews for all licensed Security Guards Tuesdays through Thursdays from 11am to 4pm.

All applicants (male / female) are required to arrive wearing a BLACK SUIT, WHITE SHIRT AND A BLACK TIE . NO EXCEPTIONS.

Bring your valid Security License. All interviews must be confirmed by phone . Visit our website @ WWW.ALLSEASONPROTECTION.

Required experience :

security : 1 year

Required license or certification :

nys security guard license

Job Type : Full-time

Job Location :

New York, NY

Required education :

High school or equivalent

Required license or certification :

  • nys security license
Full-time
APPLY

Sales

Northwestern Mutual New York, NY
APPLY

Northwestern Mutual -

Transition from Hotel Sales for a new Career! (No industry experience required / Mentorship Training Program)

Starting a career in wealth management can be challenging, and extremely lucrative. It's important to join a firm that will provide all opportunities for success.

At the Russo Financial Group, all of your licenses (Series 6 / 7, 63, Life & Health) are sponsored and paid for. Our comprehensive training program will teach you to work with clients, Business Owners, Families, and Individuals, in a professional manner.

Financial advisors with Northwestern Mutual are motivated entrepreneurs who help clients reach their financial goals, staying with them over time and evolving their plans as their needs change.

With more than half of Americans believing their financial planning needs improvement, a career with Northwestern Mutual provides abundant opportunities.

This career is primarily commission-based but includes stipends and bonuses. It allows you to control what you would want to earn at any given time in a high-growth career.

Compensation is 100% commission. To give you an idea, our financial professionals are making on average 113,939 in years 1-4, and 444,679 on average after 5+ years.

First year Advisors average 78,500.

Desired Skills and Experience

  • Bachelor's degree Required
  • Preferred : CFA / CFP / J.D. / Ivy League Undergrad
  • Candidate must be an accomplished communicator with strong verbal and written skills
  • Prior sales and / or business experience preferred
  • It is also a plus if you have strong interpersonal management skills, are a self-starter who is motivated to become an executive, and has had personal success and professional success.

We want people with different backgrounds and work experience, including but not limited to :

  • Financial management, insurance, and financial services
  • Executive leadership
  • Community influencers
  • Former athletes
  • Military background

A career with Northwestern Mutual not only provides outstanding income potential, (average $113,939 in years 1-4, and an average of $444,679 after 5+ years) but will provide you the opportunity of impacting the lives of others in a professional setting that emphasizes and values relationships and integrity.

Additionally, Northwestern Mutual is committed to offering its Financial Advisors / Wealth Management Advisors a comprehensive compensation and benefits program which includes :

  • Exceptional Income Potential
  • Leadership Opportunities
  • Sponsorship of Licensing / Credentialing
  • Development Stipends
  • Expense Allowance
  • Comprehensive Medical Coverage
  • Retirement Package; Pension Plan

Devotion to its policy owners has led Northwestern Mutual through nearly 160 years of industry success. Some of our accolades include :

97 on Fortune 100 in 2018

World's Most Admired" Company in our Industry by Fortune

  • Top 125 Companies for Training & Development (2009-2018)
  • Top 10 Independent Broker Dealer by Financial Planning Magazine ('05-'18)
  • Top 50 Companies to Launch a Career with by Business Week from ('06-'18)
  • Named one of the "50 Best Places to Launch a Career" by BusinessWeek magazine
  • Top 5 independent broker-dealers

Northwestern Mutual has always received the highest possible financial strength ratings from the four major ratings agencies :

  • A.M. Best : A++
  • Fitch Ratings : AAA
  • Standard & Poor’s : AA+
  • Moody’s Investors Service : AAA
  • S&P Global : AA+
Full-time
APPLY

Job developer

Kingsborough Community College New York, NY
APPLY

GENERAL DUTIES

Completes non-teaching projects or complex work in support of a Campus or University administrative or academic department.

This work is generally of a temporary nature and requires specialized experience or expertise.

CONTRACT TITLE

Non-Teaching Adjunct

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Department of Tourism and Hospitality at Kingsborough Community College (KCC) is seeking a professional with experience in the hospitality industry to expand KCC's employer partnerships in this industry sector and assist in preparing and connecting college students to relevant work experiences.

Responsibilities include but are not limited to the following :

Build employer relationships / partnerships for employment and internships in the hotel, culinary and hospitality industries

Create and moderate a job board and associated content across multiple social media platforms

Assist in the documentation and collection of internship and job placement contacts

Create a database of the skill sets employers wish to see in potential employees / internship candidates

Conduct outreach to potential employers and foster relationships that result in new internship and apprenticeship opportunities

Collaborate with Kingsborough Community College's Office of Career Development to work with the Hotel, Culinary, and Hospitality students in career exploration, job readiness services / workshops and internship / employment-search strategies

Visa sponsorship is not available for this position.

MINIMUM QUALIFICATIONS

Bachelor's Degree required.

OTHER QUALIFICATIONS

Baccalaureate degree and at least four years of relevant experience. Master's degree, preferred. The ideal candidate will have experience in the Hospitality sector, as well as experience working with college students.

Outstanding verbal, written and interspersonal communication skills, including the ability to interact effectively in asynchronous and synchronous online environments.

Strong organization, project management, communication, technological, and facilitation skills. Ability to work with cross-departmental functions in a collaborative manner to resolve student challenges.

COMPENSATION

This is a part-time grant funded position, 15 hours per week at $49.31 per hour.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans.

Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

Full-time
APPLY