Virgin Hotels Jobs (9)

It’s a bird! It’s a plane! No, it’s the Virgin Hotels Dallas In the Know Agent!!

You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.

Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event.

Above all else, the Guest Service Agent will be a culture carrier, working daily to ensure all Virgin Hotels Dallas teammates have a great experience at work every single day.

At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it.

We want the Virgin Hotels Dallas to be considered one of the best places to work in the hospitality industry and we need Know Agents who can help us get there.

Hmmm What does that mean, exactly?

We want someone who thinks outside the box. Our Belief Statement starts with We love what we do and what we do is important.

Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you.

We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service.

We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service.

Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach.

Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.

Okay sounds really interesting but exactly what will I be doing?

• Maintain the Virgin Tone of Voice, culture & level of standards set forth by the management team.
• Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
• Gather preferences from our guests to create personalized experiences.
• Complete audits of profiles in both HMS and Cendyn to eliminate duplicates and to ensure we do not miss a Know member’s arrival.
• Archive lists of amenities delivered for future reference.
• Be a utility person and complete several different tasks including :

o Delivering amenities & other items to rooms.

o Obtaining items outside of the hotel for our guests.

o Inspecting guestrooms and other light housekeeping duties as necessary.

Maintain complete knowledge of the following at all times.

o Hotel features / services, hours of operation.

o All room types, numbers, layout, décor, appointments & location.

o All room rates, special packages and promotions.

o Daily house count and expected arrivals / departures.

o Room availability status for any given day.

o Scheduled daily group activities.

• Use excellent communication skills with guests and staff including verbal, written and body language.
• Monitor and respond to review sites and reputation management using Revinate tool (Facebook Reviews, OTA’s, Google Business, TripAdvisor) using Virgin Hotels TOV and non F&B reviews. using the Revinate tool
• Learn and retain knowledge of all front office technical systems (HMS, Cendyn, GoConcierge, etc.).
• When needed, assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
• When needed, assist our YES and Reservations agents by answering phone calls and other PBX duties.
• Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
• Communicate timely and in a responsive manner via digital device.
• Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
• Be creative and think outside the box to create memorable experiences for our guests.
• Work well on a team or independently while being accountable for work performed.
• Take, record and relay messages accurately, completely and legibly.
• Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
• Complete all items on the shift checklist.
• Adhere to security procedures to ensure our guest’s safety.
• Be a team player!
• Highly organized, anticipating needs and over delivering wherever possible.
• Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!

What else do I need to know?

Education & Experience :

• High school or equivalent education required.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management / co-workers, both in person and on the telephone.
• Proficient computer knowledge.
• Current, legal and unrestricted ability to work in The United States.

Other Requirements :

Candidates must have the ability to :

• Stand for periods of 8-10 hours.
• Input and access data in various computer systems.
• Understand guest inquiries and provide clear, concise responses.
• Work with others like a rock star, while constantly advocating for your guests.
• Communicate clearly in verbal and written English.
• Work cohesively with other departments and co-workers as part of a team.
• Focus attention on details.
• Maintain confidentiality of all guests and hotel information.
• Maintain a neat, clean and well-groomed appearance per hotel standards.
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
• Adhere to hotel policies including but not limited to attendance, safety, behavior.

Your mission :

Should you choose to accept it

If you are a neat-freak who loves to clean and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel’s high standards of cleanliness in cleaning the guest rooms.

You will also be required to communicate, coordinate and work well with other teammates, managers and guests. In addition, be aware of your surroundings and guest preferences that it will be easier for you anticipate guest needs in the way that they like their items organized (or not) in the rooms and be able to delightfully surprise them with your personalized service.

Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.

Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide out of this world customer service experience for our guests :

• Clean all guest rooms up to the Virgin Hotel standards of cleanliness
• Report to designated shift in assigned attire
• Performs designated duties within time allotted
• Uses only the designated cleaning chemicals and tools
• Reports any guest or safety issues to a manager or supervisor
• Keep guest information confidential and secure
• Turns in all lost and found items at the end of the work shift
• Responsible for all keys assigned and complies with the key policy established by the company
• Complies with security policies of the hotel
• Restock supplies as needed
• Complete a manager’s request within reason

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place

• Ability to scrub and scour different surfaces using the appropriate tools
• Willing to work as part of a team as needed
• Educated on using the proper cleaning chemicals to clean a room properly
• Conserve water and chemicals according to training standards
• Frequent bending, stooping, reaching and wiping
• Able to lift up to 25 pounds
• Able to push / pull up to 100 pounds

Background must-have :

• Current, legal and unrestricted ability to work in the United States
• High school or equivalent education required.
• Preferred : Additional foreign language

Your mission :

Should you choose to accept it

You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.

Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event.

Above all else, the Assistant General Manager will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day.

At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it.

We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need an Assistant General Manager who can help us get there.

We want someone who thinks outside the box. Our Belief Statement starts with We love what we do and what we do is important.

Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you.

We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service.

We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service.

Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach.

Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.

You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests.

Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.

Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide out of this world customer service experience for our guests :

• Your day-to-day : Lead a flock of passionate Guest Services departments that aim to provide exceptional guest experiences, while performing within financial guidelines.
• Be the champion of maintaining the Virgin Tone of Voice, culture & level of standards. Teach your staff the proper culture.
• Be the #2 to the General Manager. This mean being the eyes and ears of the entire hotel. Be proactive and resolve issue.

Plan ahead to cover the property.

• Responsible for all fire life safety issues and training.
• Implementation and management of MOD program. This includes scheduling and training of MOD’s.
• Ensure staff have complete knowledge of the following at all times.Hotel features / services, hours of operation.All room types, numbers, layout, décor, appointments & location.

All room rates, special packages and promotions.Daily house count and expected arrivals / departures.Room availability status for any given day.

Scheduled daily group activities.

• Use excellent communication skills with guests and staff including verbal, written and body language.
• Learn and teach all aspects of front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
• Cultivate the check-in and check-out process and ensure staff are following the correct procedures.
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
• Ensure that staff adhere to the following cashiering procedures : Process allowancesMake change for guestsPost chargesSettle Room accountsRun closing reportsCount bank at end of shiftComplete designated cashier reportsDrop ReceiptsSecure Bank
• Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
• Ensure that staff follow the proper banking procedures.
• Communicate timely and in a responsive manner via digital device.
• Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
• Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
• Be creative and think outside the box to create memorable experiences for our guests.
• Ensure that staff work well on a team or independently while being accountable for work performed. Build a good working culture among team members.
• Take, record and relay messages accurately, completely and legibly.
• Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
• Create checklists for all job areas.
• Provide support to Housekeeping, Engineering, and other Departments.
• Ensure proper operations of the Valet Team.
• Adhere to security procedures to ensure our guest’s safety.
• Be a team player!
• Continually strive to improve customer service.
• Highly organized, anticipating needs and over delivering wherever possible.
• Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place

• Stand for periods of 8-10 hours
• Input and access data in various computer systems
• Understand guest inquiries and provide clear, concise responses
• Work with others like a rock star, while constantly advocating for your guests
• Communicate clearly in verbal and written English
• Work cohesively with other departments and co-workers as part of a team
• Focus attention on details
• Maintain confidentiality of all guests and hotel information
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Adhere to hotel policies including but not limited to attendance, safety, behavior

Background must-have :

• Current, legal and unrestricted ability to work in the United States
• Associate or Bachelor’s degree required.
• Minimum of three years of Rooms Division leadership experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management / co-workers, both in person and on the telephone.
• Proficient computer knowledge.

Who we are :

We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates.

Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission :

Should you decide to accept it

Are you an aspiring bartender? If your answer is yes and you love working behind the bar and are still learning the art of mixology, then this is the perfect opportunity for you.

You will support the beverage operation of the outlet through timely bussing and resetting of the bar, running food and beverage items while engaging in polite, responsive and timely interaction with guests and teammates including basic menu descriptions.

If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us.

Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities.

Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide out of this world customer service experience for our guests :

• Support bartenders as directed with pre-shift prep, post-shift close, and in-shift maintenance.
• Maintain a clean, hygienic and organized work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Stock the bar as necessary in accordance with company guidelines regarding liquor requisition
• Explain basic details of food dishes and beverages at time of delivery to guests
• Prepare basic non-alcoholic beverages such as water, coffee, tea, etc.
• Be an expert in the organization of the bar and where things are in the building as a whole

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place

• Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary
• Learn and sell extensive food menu and beverage list
• Stand for periods of 8-10 hours
• Must enjoy being around and working with people
• Work with others like a rock star, while keeping the guests and teammates the focus
• Communicate clearly in verbal and written English
• Comply with all safety and health department procedures as well as all state and federal laws
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Adhere to hotel policies including but not limited to attendance, safety, behavior

Background must-have :

• Current, legal and unrestricted ability to work in the United States
• High school or equivalent education required.
• Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
• 1-2 years’ experience in a full service restaurant or lounge preferred

Who we are :

We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates.

Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission :

Should you decide to accept it

Are you an aspiring bartender? If your answer is yes and you love working behind the bar and are still learning the art of mixology, then this is the perfect opportunity for you.

You will support the beverage operation of the outlet through timely bussing and resetting of the bar, running food and beverage items while engaging in polite, responsive and timely interaction with guests and teammates including basic menu descriptions.

If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us.

Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities.

Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide out of this world customer service experience for our guests :

• Support bartenders as directed with pre-shift prep, post-shift close, and in-shift maintenance.
• Maintain a clean, hygienic and organized work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Stock the bar as necessary in accordance with company guidelines regarding liquor requisition
• Explain basic details of food dishes and beverages at time of delivery to guests
• Prepare basic non-alcoholic beverages such as water, coffee, tea, etc.
• Be an expert in the organization of the bar and where things are in the building as a whole

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place

• Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary
• Learn and sell extensive food menu and beverage list
• Stand for periods of 8-10 hours
• Must enjoy being around and working with people
• Work with others like a rock star, while keeping the guests and teammates the focus
• Communicate clearly in verbal and written English
• Comply with all safety and health department procedures as well as all state and federal laws
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Adhere to hotel policies including but not limited to attendance, safety, behavior

Background must-have :

• Current, legal and unrestricted ability to work in the United States
• High school or equivalent education required.
• Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
• 1-2 years’ experience in a full service restaurant or lounge preferred

Your mission :

Should you choose to accept it

If you are a successful Food & Beverage Director, with multi-venue experience, Virgin Hotels wants you.

Virgin is a culture that believes in action, not navel gazing. The F&B Director must have experience taking ideas from concept to real life.

An understanding of execution steps and a handle on practical considerations (cost, budgets, timing, and schedules) is critical to success in this role.

Strong people leadership and development / mentorship skills are a must. Divas need not apply. The Virgin culture, starting with the big guy Sir Richard, is a roll up your sleeves kind of place.

At Virgin Hotels, we are focused on the guest experience, whether that is eating in one of our restaurants, ordering room service, or holding a special event at the hotel.

The F&B Director will be responsible for ensuring that all of these areas run as flawlessly as possible.

Of course, we also expect you to focus the usual things such as quality control, profitability, inventory management etc.

However, at Virgin, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun.

We are looking for someone who is full of creative ideas and has the ability to motivate a team, as well as possessing strong e-commerce skills and a love of food and beverage.

Most of all, we are looking for someone who shares our quirky sense of humor, our entrepreneurial approach and is always ready to join in the fun!

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities.

Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide out of this world customer service experience for our guests :

• Bring the Virgin Hotels food & beverage vision, with an eye on overall customer experience
• Work closely with other members of the team to deliver a Virgin-branded experience that seamlessly incorporates fantastic food, delicious drinks and superb service
• Previous hospitality and multi-venue experience in your skillset, whether that is in hotels, bars or restaurants. Only exceptional candidates will be considered
• Great team player with the ability to create excellent working relationships and help lead, mentor and develop members of their team
• Able to manage complexities, whether in budgeting, scheduling, or dealing with training standards
• Creativity and innovation with the ability to think outside the box and approach all issues with a completely fresh approach
• Highly organized, anticipating needs and over delivering wherever possible
• Must be enthusiastic, passionate and possess a sense of humor! No wallflowers permitted!

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place

• Input and access data in various computer systems
• Understand guest inquiries and provide clear, concise responses
• Work with others like a rock star, while constantly advocating for your guests
• Communicate clearly in verbal and written English
• Work cohesively with other departments and co-workers as part of a team
• Focus attention on details
• Maintain confidentiality of all guests and hotel information
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Adhere to hotel policies including but not limited to attendance, safety, behavior

Background must-have :

• Current, legal and unrestricted ability to work in the USA
• Associate or Bachelor’s degreepreferred.
• Minimum 5 years of Food and Beverage supervisory / management experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management / co-workers, both in person and on the telephone.
• Proficient computer knowledge.

Your mission :

Should you choose to accept it

The main gig for the Housekeeping Supervisor is to ensure that our rooms are cleaned and that we have a clean and well maintained hotel as well as a happy housekeeping team.

This takes loads of coordination and isn’t for the faint of heart.

The Housekeeping Supervisor is always visible and is constantly walking the floor, checking rooms and assisting as needed.

They do this by working with a collaborative hotel-wide team. We believe that life is better when you love your job and we are looking for someone who loves Housekeeping (who couldn’t, right?)!

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.

Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide out of this world customer service experience for our guests :

• Ensures higher than normal quality standards for : hotel rooms, public areas, food & beverage outlets and the heart of the house!
• Works closely with the Assistant Director of Housekeeping and Front Office team to ensure all guest preferences are executed.

We love going the extra mile and putting the guest first (we hope you do too!).

• Training, training, training! And more training! Did we mention you might be training?
• It’s about the money, honey! You’ve got some budgetary guidelines to follow we are looking for a lean and mean scheduling machine.
• It’s all about the guest! Understands flexibility, gray areas and see and wiggly lines.
• Loves to have FUN. Housekeeping is a hard job, sure, but we want our staff to work hard and have fun.
• The safety and security of our guests and teammates is our priority. Complies with all safety procedures and trains staff in all legal and appropriate areas.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place

• Great team player with the ability to create excellent working relationships
• Strong communication and presentation skills
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Enthusiastic and Passionate
• Must love techy-gadgets; we will have lots of them!
• Unmatched attention to detail

Background must-have :

• Current, legal and unrestricted ability to work in the United States
• High school education or equivalent
• Minimum 1 year of Housekeeping experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management / co-workers, both in person and on the telephone.
• Proficient computer knowledge
• Spanish helpful but not required

Who we are :

We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates.

Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission :

Should you decide to accept it

Are you an aspiring bartender? If your answer is yes and you love working behind the bar and are still learning the art of mixology, then this is the perfect opportunity for you.

You will support the beverage operation of the outlet through timely bussing and resetting of the bar, running food and beverage items while engaging in polite, responsive and timely interaction with guests and teammates including basic menu descriptions.

If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us.

Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities.

• Support bartenders as directed with pre-shift prep, post-shift close, and in-shift maintenance.
• Maintain a clean, hygienic and organized work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Stock the bar as necessary in accordance with company guidelines regarding liquor requisition
• Explain basic details of food dishes and beverages at time of delivery to guests
• Prepare basic non-alcoholic beverages such as water, coffee, tea, etc.
• Be an expert in the organization of the bar and where things are in the building as a whole

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place

• Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary
• Learn and sell extensive food menu and beverage list
• Stand for periods of 8-10 hours
• Must enjoy being around and working with people
• Work with others like a rock star, while keeping the guests and teammates the focus
• Communicate clearly in verbal and written English
• Comply with all safety and health department procedures as well as all state and federal laws
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Adhere to hotel policies including but not limited to attendance, safety, behavior

Background must-have :

• Current, legal and unrestricted ability to work in the United States
• High school or equivalent education required.
• Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
• 1-2 years’ experience in a full service restaurant or lounge preferred

Come and join us on Tuesday, January 10, 2023, between 1pm-4pm to meet us in person!

1227 Broadway, entrance on 30th Street and Broadway, New York NY 10001

Who we are :

We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates.

Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission :

Should you decide to accept it

The Pastry Cook is a very precise position. You are executing recipes for all of the outlets and plating banquets while maintain a clean work station.

You’re very driven by fresh local food and want to be a part of creating the next best thing.

Our Food and Beverage areas are sure to impress! This won’t just be a restaurant, or a hotel banquet operation. It will be a culinary hub for gatherings and entertaining.

Open for all meal periods and late night snacks. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress.

This is achieved with a solid grounded team lead by a seasoned hospitality professional.

This position is made for someone who is a hard worker and is driven by learning and excitement to create memorable cuisine for a great guest experience each and every day.

This person executes recipes that directly impact every outlet of the hotel.

The Nitty-Gritty :

What exactly you will be doing

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.

Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide out of this world customer service experience for our guests :

Taste, Taste, Taste! It all starts here. You will be responsible for preparing recipes that goes to all of the outlets making sure that every time it taste the same so we have consistent product.

All in all just make sure it’s delicious.

• Precision. The art of baking and pastry is all about being exact. If you are a little off in your measurements it could make a big difference in the final products.
• Communication is key! You are the first line; everything comes from you if we are low on something let us know. Being able to listen and adapt is very important.

Having a team that can communicate with one another is the heart of any organization.

Clean and organized! You are Mr. Clean making sure that we are following heath codes is important. We want to make it a clean safe work environment.

Sanitation buckets at all times. You love fresh product and so does the guest, a sharpie and a label is your new best friend

Team work! Yes that right we are a working family. We rely on each other day in and day out. You treat everyone with respect both back and front of the house.

If someone needs help, help them.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have definitely come to the right place

• Candidates must be able to lift 50 pounds
• You must have at least 1-2 years of Pastry Experience.
• Great team player with the ability to create excellent working relationships across the group.
• Ability to adapt to change in menus and concepts
• Strong communication skills to all team members.
• Be able to use metric measurements
• Can build cakes and plate banquets
• Creativity and innovation are essential!
• Product knowledge, yeah you have to actually know what you are talking about. If you don’t know it, you research it
• Find solutions before problems arise.
• You must know weights and measurements
• Anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Comply with all safety and health department procedures. The kitchens need to be clean, organized and sanitary. Proper temperature procedures are always in place.
• Organization, your miseen place, is en place.
• Able to change direction and work on multiple project aspects at once as needed.
• Behavior consistent with Virgin Hotels Core Values : Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have :

• High school diploma or equivalent
• Food Service Handler Card that is currently valid for a minimum of at least 6 months
• Preferred : 1-2 years’ experience in a full service restaurant or lounge in hotel management