Description

POSITION SUMMARY : The primary responsibility of the Host / Hostess to greet and seat guests and assist Food Servers, Bus Persons, and Food Runners, as it relates to guest contact and table information.

The Host / Hostess will also be responsible for accurately handling cash register transactions and ensuring that guests are greeted cheerfully and seated in a timely manner.

The Host / Hostess coordinates activities of dining room personnel, to provide fast and courteous service to patrons. Perform responsibilities in accordance with all PlayLV’s Company standards, policies, and procedures.

Top 5 Specific Job Functions :

• Oversee daily restaurant reservations, pre-assign seating where necessary
• Communicate with Restaurant, any reservations regarding special orders, cake orders, and special requests responsible for conveying all such information to management
• Answer restaurant telephone courteously and efficiently
• Escort guests to tables and assist in seating at tables; present menus and extend pleasantries
• Shut down podium and forward phones to voice-loop at end of shift

Other Specific Job Functions :

• Work as a team; assist with all guests’ and employees’ needs and inquiries
• Assist Management with approvals on RFB checks
• Maintain positive guest relations at all times
• Resolve guest complaints, ensuring guest satisfaction
• Be familiar with all Hotel services / features and local attractions / activities to respond to guest inquiries accurately
• Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table / seat / station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
• Have a complete knowledge of all food and beverage menu items
• Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items
• Responsible for cleanliness of host / hostess stand floors, menus, and signage and special boards
• Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates etc.)
• Display knowledge of all emergency procedures
• Have detailed knowledge of the facility and its amenities
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Perform all other job related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

• Must be 21 years of age or older
• High school diploma or equivalent required
• Minimum of one year of customer / guest service experience
• Working knowledge of correct maintenance and use of equipment
• Have interpersonal skills to deal effectively with all business contacts
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms
• Maintain a professional, neat, well-groomed appearance, with proper personal hygiene
• Excellent interpersonal skills with the ability to listen effectively, and communicate in a positive manner with Team Members, guests and Management
• Maintain a friendly, upbeat, outgoing, energetic personality at all times
• Ability to manage several priorities simultaneously
• Read, write, speak and understand English
• Must be reliable and conscientious
• Must be accurate and detail oriented
• Must be flexible to constantly changing work environments, service positions and outlet team structures
• Be able to stand on their feet for extended hours at a time
• Ability to meet company's production and quality standards

Preferred :

• At least year of experience as a Host / Hostess in an upscale restaurant or any customer service related field
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

Food Handlers Card

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Descripción

POSITIONPURPOSE :

To assist the reception manager and seniorreceptionists during service and follow through with any tasks given to enhancethe guests experience.

ESSENTIALFUNCTIONS AND BASIC DUTIES :

• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Works as a member of the restaurant team. Interacts with service crew in a positive manner. Assists others whenever needed.
• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Anticipate and service the guest’s needs before requests are made.
• Follow proper time and attendance and uniform procedures.
• Maintain menu cleanliness.
• Be consistent with status checks and updating out times.

Traducir

Job Description - Host / Hostess

Report To : General Manager, Manager

Job Summary

Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.

Job Functions

Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.

g., high chairs, special menus.

• Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food / service satisfaction and handles customer complaints / suggestions appropriately.
• Seats customers at tables / booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Handles incoming telephone calls immediately, and takes to go orders as appropriate.
• Maintains proper supply of clean menus.
• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
• Assists service personnel in clearing and setting tables.
• Resolves complaints as he / she becomes aware of them, notifying the manager of any complaints received.
• Assists other service personnel as needed.

Accountabilities

• Customers are greeted and seated in the order in which they arrive in a pleasant and courteous manner following company timing standards.
• Guest check transactions are handled properly, such that register totals balance at the end of the shift.

Qualification Standards

• Must be able to observe and differentiate between monetary denominations.
• Ability to communicate with guests.
• Reliable and flexible
• Team player
• Must have sufficient mobility to move and / or operate in work area.
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
• Minimum 6 months experience as host / hostess or cashier

About The Role

BREWDOG ARE ON THE HUNT FOR HOSTESS! Full time and part time positions available. We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are.

Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times.

In this role you’ll be right at the forefront, delivering amazing craft beer to the people. You’ll be working closely with your crew mates to deliver the best service possible on the bar and floor.

You’ll be led by an experienced management team alongside a crew of passionate & confident individuals, made up of team on the floor & behind the bar.

About You

• Great customer service, someone who is personable and open to learning new customer service skills.
• Being the first point of contact for all guests.
• Greeting experience in a busy restaurant / bar operation.
• Knowledge of and passion for craft beer and the brewing industry. Willingness to learn essential.
• Cicerone Certification or willing to achieve certification would be beneficial.
• Clear communication skills.
• Knowledge of the Collins booking system would be an advantage.
• Flexibility with scheduling, available to work weekends.
• Team oriented.
• Self-motivated and fast moving.

Job Title : Host / Hostess

Host / Hostess

Reports To

FOH Manager

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival.

Manage the efficient and timely seating of our guests to a table that best serves their wishes.

Activities & Responsibilities

Primary

o Promote, work, and act in a manner consistent with the mission of Art Houz Theaters

o Warmly and graciously greet all guests and seat them at tables or in waiting areas.

o Open the front door for guests entering or leaving the restaurant when possible.

o Provide guests with menus and inform them of their server’s name upon seating.

o Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.

o Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating.

o Call out name and number of party when tables become available.

o Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

o Answer telephone calls and respond to inquiries or transfer calls.

o Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.

o Inspect dining and serving areas to ensure cleanliness and proper setup.

o Inform guests of establishment specialties and features.

o Receive and record guests' dining reservations.

o Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

o Direct guests to coatrooms and waiting areas such as lounges.

o Relay messages to servers and bussers as needed.

o Thank guests as they leave and invite them to return.

o Attend all scheduled employee meetings and offers suggestions for improvement.

o Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.

o Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

o Take and prepare to-go orders.

o Operate cash registers to accept payments for food and beverages.

o Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

o Order or requisition supplies and equipment for tables and serving stations.

o Assist with preparing and serving food and beverages.

Tools & Technology

o Carbonated beverage dispenser

o Cash registers

o Commercial use coffee or iced tea makers

o Ice dispensers

o Non-carbonated beverage dispenser

o Personal computers

o Pocket calculator

o Point-of-sale terminals and workstations

• o Point-of-sale software (Compris Advanced Manager's Workstation; Compris; Hospitality Control Solutions Aloha Point-of-Sale;
• ICVERIFY; Intuit QuickBooks Point of Sale; MICROS Systems HSI Profits Series; NCR Advanced Checkout Solution; NCR Neighborhood POS;

The General Store; ClubSoft Food & Beverage Point of Sale; DataTeam Lunch Express; Dinerware Intuitive Restaurant; Food Service Solutions Positive ID System; Restaurant Manager)

o Special purpose telephones

o Touch screen monitors

o Calendar and scheduling software

o Table management or reservation software (Avenista, GuestBridge Reserve, OpenTable, Reservation)

o Office suite software (Microsoft Office)

o Operating system software

o Spreadsheet software (Microsoft Excel)