A Host presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host also greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enters Guest names into OpenTable, check Guest coats and belongings, show Guests to their table, and bid Guests farewell as they leave.

A Host must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by performing light housekeeping duties such as sorting menus, keeping host stand, area around host stand, and coat check tidy, cleaning front door and / or other light housekeeping duties.

As a member of an energetic team, the Host may also need to answer the phones and take messages as needed. Host shifts maybe breakfast, lunch, or dinner;

and will include weekends and holidays.

Responsibilities :

Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus

Inform Guests of basic information about offerings at the restaurant or other bar-lab venues on property or locally

Answer incoming calls to the restaurant and provide appropriate service

Manage the flow of Guests into the Dining and Bar areas; provide accurate wait times to incoming Guests, if appropriate

Communicate Guest notes to Managers, Kitchen, and Service Team by using chits

Tend to special Guest needs and requests

Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies

Maintaining a strong and friendly presence at the door

Recognizing, welcoming, noting restaurant regulars, VIP Guests, and / or critics

Communicating to the kitchen necessary information about Guests and covers

Communicating with Lead Host (or Anchor Host) any pertinent information from the dining room, Guests, and / or managers

Checking, securing, and returning Guests belongings

Additional requests made by management to maintain flow of service, Guest experience, and / or restaurant cleanliness Requirements : Must be able to assist Guests and possess great Guest relations skills

Must be able to read reservation notes and / or enter names and notes into reservation system

Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests

Passion for providing extraordinary service

Must speak English fluently and be able to write in basic English

Flexibility to work a variety of shifts

6 months experience in a full-service restaurant preferred

Physically able to carry 35 pounds; able to stand, bend, and move throughout shift

Works well as part of a team and on individual tasks

Works well and efficiently under pressure

Good interpersonal skills and communication with all levels of staff and management

Host top skills & proficiencies :

Customer Service

People Skills

Professionalism

Verbal Communication

High Energy

Attention to Detail

Multitasking

Thoroughness

Planning

Teamwork

Organization

Flexibility

Cleanliness personal and spatial

Job Summary :

The Host or Hostess's basic function is to welcome, greet and seat guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction.

The level of service must be consistent with established Wolfgang Puck Fine Dining Group standards. The position also requires the employee to provide guests with accurate information regarding the restaurant and its operations.

The essential hospitality standards must be used at all times : enthusiastically recognize guest per the Wolfgang Puck Fine Dining Group standards, eye contact, smile, speak first, engage in polite conversation, and use the guest's last name.

Essential Job Functions :

• Welcome guests by greeting them per the Wolfgang Puck Fine Dining Group standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Escort and seat guests to their table or reserved table
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs
• Handle and process telephone and in person reservations to document in Open Table system
• Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus and drink menus
• Maintain knowledge of menu, including daily specials
• Maintain current information on all general activities of the restaurant
• Be knowledgeable with regards to operating hours of the restaurant and any promotion / events
• Performs other job-related duties as assigned

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education : High School Diploma or general education degree (GED)

Required Experience :

• Minimum 2 years experience as a Host / Hostess in fine dining food and beverage industry
• Minimum 1 year Open Table experience
• Working knowledge of computer applications and systems

Knowledge, Skills, & Abilities :

• Excellent guest service and hospitality skills
• Self-motivated with excellent organizational skills and attention to detail
• Excellent English communication skills (verbal & written)
• Must be effective at listening, understanding guest needs and clarifying concerns and issues raised by guests
• Ability to be flexible and to perform multiple tasks effectively
• Friendly, open disposition and professional presentation
• Open availability; must be able to work evenings, weekends and holidays
• Ability to stand for long periods of time

Physical Requirements :

While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl.

The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment.

The employee must regularly lift and / or move up to 25 pounds and occasionally lift and / or move up to 40-pound objects.

Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Employees may use vision to monitor food quality and quantity and may also order supplies, etc.

Work Conditions : May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects.

You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and / or equipment operation.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.

The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.

If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here : EEOC Poster.

Stout NYC Hospitality Group consists of a dozen owner-operated bars / restaurants throughout New York City. Our mission is to provide authentic, accessible, desirable spaces for people seeking meaningful connections with friends, family, and colleagues.

With specific attention to the guest experience and our food and drinks programs, our aim is to create a true home for the public to come as they are.

We are seeking hosts to join our team. You must be able to multi task and be comfortable in a busy fast paced environment.

Experience with food service preferred.

We offer excellent work / life balance and a variety of benefits. We also offer clear growth opportunities across the company.

Responsibilities

• Greet all guests entering the restaurant and thank all guests leaving the restaurant
• Manage reservation system
• Ensure reservations are prioritized and seated in a timely manner
• Strive to accommodate walk-in guests whenever possible
• Clearly and politely communicate with guests when delays and / or waits occur
• Maintain an organized floor by quickly and efficiently seating guests according to company standards
• Understand and operate the reservation / seating system
• Maintain professional and warm guest communications - inside the restaurant or via phone / email
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Engage management for any guest issue or complaint
• Maintain cleanliness and organization at the host stand and front door area
• Adhere to Momofuku's Cleaning and sanitation SOPs
• Additional service and / or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needs

Required Qualifications

• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Able to work in a standing / walking position for long periods of time
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications

• 2+ years of Host, Lead Host, or Maitre D’ experience in an upscale, high volume restaurant
• Ability to navigate the Resy reservation system
• Proven experience learning seating charts and escorting guests to their tables
• Ability to run host stand with support of leadership, directing other hosts to seat tables and complete other necessary tasks and responsibilities
• Ability to train new Hosts in all aspects and responsibilities of the role
• A proven track record of dependability and a continuous focus on learning and development

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.

These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers.

This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Open table experience a must.