Bartender
Bartenders are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner. Bartenders play an integral role in ensuring our Guests have exceptional dining experiences.
At all times, Bartenders are expected to be attentive to our Guests’ needs, making them feel welcome, comfortable, important and relaxed.
The right person will be passionate about food, beverage, and service and thoroughly enjoy creating excellent experiences for our Guests.
The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Bartender in a bustling, fast-paced restaurant setting.
Bartender shifts maybe breakfast, lunch, or dinner; and will include weekends and holidays.
Responsibilities :
Prepare bar for service by stocking all necessary fruits, juices, spirits, bitters, etc.
Preparing alcoholic or non-alcoholic beverages for dining room and bar Guests
Help patrons select food and beverages by presenting menu offering, offering beverages, suggesting courses, explaining any additions to the menu, identifying appropriate beverage pairings, answering allergy / dietary restriction, and food preparation and sourcing questions
Inform Guests of basic information about offerings at the restaurant or other bar-lab venues on property and / or locally
Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies
Stay updated on current menu choices, menu additions, available menu modifications, and any unavailable items
Transmit orders to bar and kitchen by recording patrons' choices and ringing appropriate items into POS; identifying patrons' dietary needs and special requests and any other necessary identifier
Fire courses according to kitchen and Guest needs
Ensure Guests orders make it to them in a timely manner, properly made, and with the correct accompaniments
Maintain bar by removing courses as completed, replenishing utensils, refilling water glasses, being alert to patron spills and / or other special needs
Properly describe, open, and pour beverages
Correctly obtain payment by totaling charges, issuing bill, tendering payment, returning change or credit card and signature slip to Guest
Retrieving signed credit card or room charge slip prior to Guest departure and thanking them for their visit
Contribute to team effort by assisting other staff as time allows
Perform basic cleaning tasks as needed or directed by manager
Fill in for absent staff as needed
Assist with special events as needed
Adhere to grooming and appearance standards consistently
Promptly address Guest service issues and refer to management when necessary
Additional requests made by management to maintain flow of service, Guest experience, and / or restaurant cleanliness
Qualifications :
Previous bartending experience required
Excellent verbal communication skills required
Positive interpersonal skills required
Must speak English fluently
Physically able to carry 35 pounds; able to stand, bend, and move throughout shift
Works well as part of a team and on individual tasks
Works well and efficiently under pressure
Good interpersonal skills and communication with all levels of staff and management
Bartender top skills & proficiencies :
Dedication to Guest experience
Knowledge of Food and Beverage
Verbal Communication
High Energy
Attention to Detail
Multitasking
Flexibility
Basic Math
Customer Service
Teamwork
Persistence
Energy Level
Thoroughness
Professionalism
Cleanliness personal and spatial
Steward dishwasher
Dishwasher Job Responsibilities :
- Maintains a clean kitchen, properly washes and sorts soiled dishes, and preps foods as needed. Keeps dish area free of clutter and organized.
- Sets up dish stations, including dish machines and sinks.
- Maintains clean / dry floors throughout the shift.
- Properly washes, stacks, and stores china, glassware, silverware, cookware, and storage containers.
- Changes water of machines and sinks every two hours, or more often as required by business levels, and properly uses chemical dilutions set by EcoLab.
- Assists in the timely storing of food deliveries.
- Maintains the dry storage area and the organization of storage shelves.
- Follows the posted daily dish cleaning duties.
- Assists in food prep and any other duties set forth or requested by the chef as needed.
Dishwasher Qualifications / Skills :
- Customer service
- Planning and multi-tasking
- Self-motivated with a high energy level
- Verbal communication
Host
A Host presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host also greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enters Guest names into OpenTable, check Guest coats and belongings, show Guests to their table, and bid Guests farewell as they leave.
A Host must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by performing light housekeeping duties such as sorting menus, keeping host stand, area around host stand, and coat check tidy, cleaning front door and / or other light housekeeping duties.
As a member of an energetic team, the Host may also need to answer the phones and take messages as needed. Host shifts maybe breakfast, lunch, or dinner;
and will include weekends and holidays.
Responsibilities :
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus
Inform Guests of basic information about offerings at the restaurant or other bar-lab venues on property or locally
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas; provide accurate wait times to incoming Guests, if appropriate
Communicate Guest notes to Managers, Kitchen, and Service Team by using chits
Tend to special Guest needs and requests
Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies
Maintaining a strong and friendly presence at the door
Recognizing, welcoming, noting restaurant regulars, VIP Guests, and / or critics
Communicating to the kitchen necessary information about Guests and covers
Communicating with Lead Host (or Anchor Host) any pertinent information from the dining room, Guests, and / or managers
Checking, securing, and returning Guests belongings
Additional requests made by management to maintain flow of service, Guest experience, and / or restaurant cleanliness Requirements : Must be able to assist Guests and possess great Guest relations skills
Must be able to read reservation notes and / or enter names and notes into reservation system
Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
Passion for providing extraordinary service
Must speak English fluently and be able to write in basic English
Flexibility to work a variety of shifts
6 months experience in a full-service restaurant preferred
Physically able to carry 35 pounds; able to stand, bend, and move throughout shift
Works well as part of a team and on individual tasks
Works well and efficiently under pressure
Good interpersonal skills and communication with all levels of staff and management
Host top skills & proficiencies :
Customer Service
People Skills
Professionalism
Verbal Communication
High Energy
Attention to Detail
Multitasking
Thoroughness
Planning
Teamwork
Organization
Flexibility
Cleanliness personal and spatial
Restaurant server
Restaurant Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner.
Servers play an integral role in ensuring our Guests have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests’ needs, making them feel welcome, comfortable, important and relaxed.
The right person will be passionate about food, beverage, and service and thoroughly enjoy creating excellent experiences for our Guests.
The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Server in a bustling, fast-paced restaurant setting.
Server shifts maybe breakfast, lunch, or dinner; and will include weekends and holidays.
Responsibilities :
Prepare room for dining by setting and detailing tables, preparing, as necessary, condiments, candles, napkins, plates, glassware and utensils
Help patrons select food and beverages by presenting menu offering, offering beverages, suggesting courses, explaining any additions to the menu, identifying appropriate wines pairings, answering allergy / dietary restriction, and food preparation and sourcing questions
Inform Guests of basic information about offerings at the restaurant or other bar-lab venues on property or in the area
Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies
Stay updated on current menu choices, menu additions, available menu modifications, and any unavailable items
Transmit orders to bar and kitchen by recording patrons' choices and ringing appropriate items into POS; identifying patrons' dietary needs and special requests and any other necessary identifier
Fire courses according to kitchen and Guest needs
Ensure Guests orders make it to them in a timely manner, properly made, and with the correct accompaniments
Respond to additional Guest requests; involving a manager for unusual or difficult requests
Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, being alert to patron spills and / or other special needs
Properly describe, open, and pour wine tableside
Retrieving signed credit card or room charge slip prior to Guest departure and thanking them for their visit
Contribute to team effort by assisting other staff as time allows
Perform basic cleaning tasks as needed or directed by manager
Fill in for absent staff as needed
Assist with special events as needed
Adhere to grooming and appearance standards consistently
Promptly address Guest service issues and refer to management when necessary
Additional requests made by management to maintain flow of service, Guest experience, and / or restaurant cleanliness
Qualifications :
Previous serving experience required
Excellent verbal communication skills required
Positive interpersonal skills required
Must speak English fluently and be able to write in basic English
Physically able to carry 35 pounds; able to stand, bend, and move throughout shift
Works well as part of a team and on individual tasks
Works well and efficiently under pressure
Good interpersonal skills and communication with all levels of staff and management
Server top skills & proficiencies :
Dedication to Guest experience
Knowledge of Food and Beverage
Verbal and Written Communication
High Energy
Attention to Detail
Multitasking
Flexibility
Basic Math
Customer Service
Teamwork
Persistence
Energy Level
Thoroughness
Professionalism
Cleanliness personal and spatial
Prep Cook
Prep Cook works effectively as part of the culinary team, primarily responsible
for, but not limited to, completion of all tasks related to setting up and
breaking down of culinary stations and preparing mise en place and ingredients
so that recipes can be executed for events or outlets in accordance with
property standards and adhering to all food safety and sanitation regulations.
PRIMARY JOB DUTIES AND
RESPONSIBILITIES :
Completing all tasks, in order, on the prep list from the Head
Chef or other kitchen manager
Labeling and stocking all ingredients on easily accessible shelves
Washing, chopping and sorting ingredients like fruits, vegetables
and meats
Measuring quantities of seasonings and other cooking ingredients
Parboiling food, reducing sauces and starting first steps in
various dishes
Cleaning dishes, washing cooking utensils and cookware, taking out
the trash and sanitizing kitchen
Adhering to all relevant nutrition and sanitary regulations and
standards
Keeping track of ingredient inventory and collaborating with other
kitchen and management staff to order resupply
Prepare and set up station to ensure execution of daily service
ADDITIONAL JOB DUTIES
AND REQUIREMENTS :
Collect and transport all supplies needed for the shift and set up
of station including, but not limited to food product, equipment and supplies,
etc.
Follow food preparation production schedule
Food preparation of meats / poultry / game / fish, vegetables and fruits
to include : Wash, peel, cut and seed vegetables and fruits; Weigh and measure
ingredients; Methods of combination : stir, mix, whip, bread, etc.; Basic
Cooking to include but not limited to : reducing sauces, parboiling food, etc;
Preparation of simple dishes to include but not limited to salads; Maintain
cooking temperature, product cooling and labeling
Monitor and maintain cleanliness, sanitation and organization of
work area, station, equipment and utensils before, during and after shift,
ensuring par levels of ingredients and equipment are available and practicing
clean as you go Maintain prep work throughout shift
Distribute supplies, utensils and portable equipment
Execution of proficient knife skills
Use of a variety of culinary equipment including but not limited
to the following equipment : pasta maker; tilting steam kettle; tilting braising
skillet; pressureless steamer; deep fryer; mobile, rotary and convention ovens;
griddles; burners; salamander; buffalo chopper; electric mixers; electric
slicers; bain marie heaters; scales; wok
Adhere to and maintain all food storage, labeling and handling
procedures
Adhere to and maintain all food quality and nutritional standards
Works professionally with fellow staff and team leaders with a
team minded approach
Attend pre-shift meetings before events to learn shift details,
including property and guest expectations
Attend and participate in all required staff meetings
Perform end of shift cleaning and restocking tasks and breakdown
of station
Return all food and beverage items, and supplies to the proper
area and ensure work area is clean and neat, prior to finishing the shift and
departing
Communicate with colleagues when taking over and finishing each
shift
Maintain high standards of presentation, culinary supply quality,
safety and cleanliness
Use proper kitchen safety protocols food preparation (storage,
transportation, preparation, etc) and equipment usage
Ability to read and understand documents such as safety rules,
Banquet Event Orders (BEOs), operating and maintenance instructions and
procedure manuals
Ability to compute basic mathematical calculations
Excellent customer service skills
Ability to follow directions and work in a team environment
Perform any other reasonable duties as requested by the leadership
team
Follow all company and safety and security policies and
procedures; report any maintenance problems, safety hazards, accidents, or
injuries; complete safety training and certifications; properly store flammable
materials
Ensure compliance with hotel policies, procedures, and standards
with self and colleagues
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Embody our brand and service pillars
REPORTING RELATIONSHIPS
Reports
to the Executive Chef and culinary leaders.
Dotted line reporting relationship to the Food & Beverage management
team.
DEPARTMENTAL
REQUIREMENTS :
Excellent communication and listening skills. Ability to clearly and effectively
communicate in English with service team.
Ability to speak effectively before groups of customers or staff members
and ability to respond to and creatively resolve guest inquiries and complaints
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety
of instructions furnished in written, oral, diagram or schedule form
Ability to remain flexible and adaptable
Ability to work in a fast-paced environment
Ability to follow all safety regulations and property standards
Ability to follow all food and safety regulations and property
standards
Ability to lift and / or move up to 25 pounds frequently and 50
pounds occasionally. Specific vision
abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and the ability to adjust focus
While performing the duties of this job, the staff member is
regularly required to stand; use hands / fingers; to grasp, perform fine manipulation,
handle, or feel objects, reach with hands and arms; talk; hear and smell. The staff member is frequently required to
walk, kneel, or crouch; reach above shoulder level and must possess the ability
to stand for long periods (more than 8 hours).
May be exposed to extreme temperatures, dust, dampness, height and
moving machinery
The performance of this position may occasionally require the use
of personal protective equipment
Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality
industry, staff members may be required to work varying schedules, including
holidays and weekends to accommodate the business and demands of the property
PREFERRED : Culinary
Culinary
arts education, certification or degree.
Food
Handling Certificate
Barista
Baristas are the heart and soul of any coffee shop. From the science of brewing to the art of customer relations, baristas have a lot to navigate in any given workday.
While always ready to recommend specialty beverages, baristas also need to ensure a clean, safe, and productive workspace for customers and co-workers alike.
By personalizing the experience for customers, the right barista can also be your best brand ambassador.
Barista Skills and Responsibilities :
Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies;
preparing and serving a variety of coffee drinks, along with pastries and cookies.
Welcomes customers by determining their coffee interests and needs.
Educates customers by presenting and explaining the coffee drink menu; answering questions.
Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines;
demonstrating how brewing equipment operates.
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
Generates revenues by attracting new customers; defining new and expanded services and products.
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications;
maintaining personal networks.
Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Barista top skills & proficiencies :
Dedication to Guest experience
Knowledge of Food and Beverage
Verbal and Written Communication
High Energy
Attention to Detail
Multitasking
Flexibility
Basic Math
Customer Service
Teamwork
Persistence
Energy Level
Thoroughness
Professionalism
Cleanliness personal and spatial