Mattos Hospitality is looking for a host!

Job Details

The Host will work closely with the Maitre’d of the restaurant, upholding the restaurant’s quality of service. This person will work with the reservations team, Maître’d, and managers to ensure that guests are serviced properly to have pleasurable dining experiences.

Key Focus

• Ensure all guests consistently receive courteous and efficient service.
• Follow seating guidance as directed by Maitre’d and Manager on Duty
• Communicates with the restaurant staff on reservation and guest notes before and during each service.
• Maintains a welcoming and orderly restaurant environment.

Personnel :

• Help guide new hosts on front desk responsibilities and standards.
• Works with the reservation team to ensure reservations are booked efficiently to maintain smooth operations.

Guest Service

• Ensures all guests consistently receive courteous and efficient service.
• Responds positively and promptly to guest concerns and complaints.
• Maintains guest satisfaction by following seating guidance at the direction of Maître’d or Manager on Duty.
• Maintains a welcoming and orderly restaurant environment.
• Builds relationships with repeat guests.

Service Standards

• Maintain the high standards of cleanliness and appearance throughout all areas of the restaurant.
• Follow all company policies and procedures including recently created and evolving COVID guidelines.
• Follow all Department of Health (DOH) standards.

Company Values

• Understanding that we require a positive and professional attitude in the workplace.
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.

The full definition of these values is in our company handbook.

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers.

This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Summary :

The Host or Hostess's basic function is to welcome, greet and seat guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction.

The level of service must be consistent with established Wolfgang Puck Fine Dining Group standards. The position also requires the employee to provide guests with accurate information regarding the restaurant and its operations.

The essential hospitality standards must be used at all times : enthusiastically recognize guest per the Wolfgang Puck Fine Dining Group standards, eye contact, smile, speak first, engage in polite conversation, and use the guest's last name.

Essential Job Functions :

• Welcome guests by greeting them per the Wolfgang Puck Fine Dining Group standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Escort and seat guests to their table or reserved table
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs
• Handle and process telephone and in person reservations to document in Open Table system
• Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus and drink menus
• Maintain knowledge of menu, including daily specials
• Maintain current information on all general activities of the restaurant
• Be knowledgeable with regards to operating hours of the restaurant and any promotion / events
• Performs other job-related duties as assigned

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education : High School Diploma or general education degree (GED)

Required Experience :

• Minimum 2 years experience as a Host / Hostess in fine dining food and beverage industry
• Minimum 1 year Open Table experience
• Working knowledge of computer applications and systems

Knowledge, Skills, & Abilities :

• Excellent guest service and hospitality skills
• Self-motivated with excellent organizational skills and attention to detail
• Excellent English communication skills (verbal & written)
• Must be effective at listening, understanding guest needs and clarifying concerns and issues raised by guests
• Ability to be flexible and to perform multiple tasks effectively
• Friendly, open disposition and professional presentation
• Open availability; must be able to work evenings, weekends and holidays
• Ability to stand for long periods of time

Physical Requirements :

While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl.

The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment.

The employee must regularly lift and / or move up to 25 pounds and occasionally lift and / or move up to 40-pound objects.

Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Employees may use vision to monitor food quality and quantity and may also order supplies, etc.

Work Conditions : May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects.

You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and / or equipment operation.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.

The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.

If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here : EEOC Poster.

Stout NYC Hospitality Group consists of a dozen owner-operated bars / restaurants throughout New York City. Our mission is to provide authentic, accessible, desirable spaces for people seeking meaningful connections with friends, family, and colleagues.

With specific attention to the guest experience and our food and drinks programs, our aim is to create a true home for the public to come as they are.

We are seeking hosts to join our team. You must be able to multi task and be comfortable in a busy fast paced environment.

Experience with food service preferred.

We offer excellent work / life balance and a variety of benefits. We also offer clear growth opportunities across the company.

Responsibilities

• Greet all guests entering the restaurant and thank all guests leaving the restaurant
• Manage reservation system
• Ensure reservations are prioritized and seated in a timely manner
• Strive to accommodate walk-in guests whenever possible
• Clearly and politely communicate with guests when delays and / or waits occur
• Maintain an organized floor by quickly and efficiently seating guests according to company standards
• Understand and operate the reservation / seating system
• Maintain professional and warm guest communications - inside the restaurant or via phone / email
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Engage management for any guest issue or complaint
• Maintain cleanliness and organization at the host stand and front door area
• Adhere to Momofuku's Cleaning and sanitation SOPs
• Additional service and / or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needs

Required Qualifications

• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Able to work in a standing / walking position for long periods of time
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications

• 2+ years of Host, Lead Host, or Maitre D’ experience in an upscale, high volume restaurant
• Ability to navigate the Resy reservation system
• Proven experience learning seating charts and escorting guests to their tables
• Ability to run host stand with support of leadership, directing other hosts to seat tables and complete other necessary tasks and responsibilities
• Ability to train new Hosts in all aspects and responsibilities of the role
• A proven track record of dependability and a continuous focus on learning and development

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.

These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers.

This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Open table experience a must.