Title : Host / Hostess

Employment Type : Hourly

Job Description :

The Host / Hostess schedules reservations, answers telephone, seats customers, clears and sets tables, following established guidelines, procedures, and policies as prescribed by company standards.

He or she interacts with guests and staff in a cordial, efficient, and professional manner and helps with preparing to go orders, side work, and cleaning duties.

The ideal candidate for this position has a high school diploma or high school equivalency diploma and at least one year of experience in a restaurant setting.

Good speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

Responsibilities :

• Manages customer reservations and greets and seats customers in a warm, sincere, and helpful manner
• Operates the hosting software system and other required equipment
• Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
• Helps bus and set tables and performs side-work and cleaning duties as needed

Qualifications :

• One year of relevant experience preferred
• Helpful attitude and friendly demeanor
• Good communication skills, verbal and written
• Able to work days, evenings, weekends, and holidays

Benefits :

• Employee Discounts
• Employee Recognition Program
• Opportunity for growth within the company

A coastal-Inspired Restaurant Hotspot. A playful, modern restaurant concept, seamlessly merging innovative dining with engaging local social experiences.

The Hampton Social offers coastal cuisine, hand-crafted cocktails and signature Rosé.

A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leave.

The Host must be able to carry natural conversation with guests without sounding scripted or intrusive.

Job Duties

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Contribute to team effort by accomplishing related results as needed

Working at The Hampton Social

• Health insurance
• No strict dress code

Our Host Team is responsible for providing the Gordon Ramsay standard of remarkable experiences and exceptional hospitality to our guests.

The Host Team enriches the guest’s experiences by creating a lasting impression of the brand upon guests entering and leaving the restaurant.

They greet people cheerfully and make sure their needs are satisfied in a professional, warm, and friendly manner. Other duties include seating guests at tables, answering phones, taking reservations, and handling cash register transactions.

We offer competitive wages, growth opportunities, flexible schedules, and meal discounts, as well as benefits, and anniversary bonuses for eligible team members.

hostess #greeter #seater #host

As Host / Hostess, you will be responsible for welcoming customers to our establishment and ensuring that they are seated and receive attentive service.

Your duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone callsGreeting customers as they walk into the restaurant Helping guests with reservations and guiding them to their table Giving guests accurate wait time estimates and seating them in the waiting area Providing customers with menus and answering any initial questions they may have Optimizing seating at different tables to ensure even workload for wait staff Answering phones and scheduling reservations with large parties

Summary

The Host / Hostess will be integral in helping to set the hospitality standard for our locations. They will warmly greet all our guests, take bookings, set the example for providing superior customer service to our guests, and foster a fun environment.

In addition, they may be required to assist with some administrative tasks, and will need to retain a flexible mindset toward the role.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide warm, friendly and immediate greeting to SPiN guests. Ensure that guests are quickly and efficiently directed to their court, table or VIP room.
• High level of organization and sense of urgency required.
• Possess computer proficiency and the ability to assist with various paperwork, accounting needs and limited back office functions.
• Take reservations, answer queries in a positive, knowledgeable way.
• Work with other lead staff in managing guest requests and issues to ensure a positive experience that exceeds guest expectations.
• Supervise host / hostess staff; promote teamwork and efficiency.
• Exemplify the SPiN philosophy; display knowledge of our unique business model.

Qualifications

• Exemplary communication and interpersonal skills.
• Excellent telephone manner.
• Ability to remain calm and positive under pressure and in stressful situations.
• Computer knowledge required.
• Previous host / hostess experience required.

Employee Acknowledgement

I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein.

I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.