Hospitality manager
LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, parking is our industry, but people are our passion .
Our mission is to create opportunities for our employees and value for our clients. When it comes to parking, we’re the experts!
The LAZ Hospitality silois a unique team within LAZ Parking dedicated to growth through operational and financial excellence.
The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.
The Spirit of the Position :
The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.
Principal Job Duties :
- Responsible for the financial, operational, safety, and service success at their hotel(s).
- Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
- Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
- Additional duties as assigned.
People
- Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
- Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
- Identify high potential employees to support the organization’s continued growth, both within your region and outside.
- Responsible for cultivating client relationships and business retention.
- Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
- Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
- Daily, weekly, monthly, and annual financial and operational reports as required.
- Preparation of budgets / monthly reviews of profit / loss for their assigned hotel(s).
- Monitor, review, and analyze the market rate structures.
- Assist with the management and development of the Hotel team to accomplish annual and periodic goals / initiatives, while embodying and using LAZ Parking’s culture as a guideline.
- Actively participate in the recruiting and onboarding process for prospective employees.
- Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
- Address any and all safety concerns promptly.
Product
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
Profit
- Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
- Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
- Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly;
work with Human Resources Business Partner to ensure proper wage and hour compliance.
- Responsible for ensuring LHIST data is entered daily and accurately.
- Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
Education :
- Bachelor's Degree or equivalent work experience desired.
- 1+ years Management experience.
- Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
- Valid driver’s license required.
- Previous experience working in fast-paced environment with high customer expectations.
Experience : Skills :
Skills :
- Ability to seek improvement and create an environment of idea sharing and creative problem solving.
- Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
- Strong customer service skills and abilities.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Excellent teambuilding and interpersonal skills.
- Ability to communicate professionally and effectively with all levels of the organization.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
Physical Demands :
- Willingness to work in the elements heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 50 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability to bend, stoop, squat and lift frequently throughout a shift.
Related Jobs
Hospitality manager
LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, parking is our industry, but people are our passion .
Our mission is to create opportunities for our employees and value for our clients. When it comes to parking, we’re the experts!
The LAZ Hospitality silois a unique team within LAZ Parking dedicated to growth through operational and financial excellence.
The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.
The Spirit of the Position :
The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.
Principal Job Duties :
- Responsible for the financial, operational, safety, and service success at their hotel(s).
- Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
- Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
- Additional duties as assigned.
People
- Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
- Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
- Identify high potential employees to support the organization’s continued growth, both within your region and outside.
- Responsible for cultivating client relationships and business retention.
- Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
- Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
- Daily, weekly, monthly, and annual financial and operational reports as required.
- Preparation of budgets / monthly reviews of profit / loss for their assigned hotel(s).
- Monitor, review, and analyze the market rate structures.
- Assist with the management and development of the Hotel team to accomplish annual and periodic goals / initiatives, while embodying and using LAZ Parking’s culture as a guideline.
- Actively participate in the recruiting and onboarding process for prospective employees.
- Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
- Address any and all safety concerns promptly.
Product
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
Profit
- Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
- Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
- Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly;
work with Human Resources Business Partner to ensure proper wage and hour compliance.
- Responsible for ensuring LHIST data is entered daily and accurately.
- Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
Education :
- Bachelor's Degree or equivalent work experience desired.
- 1+ years Management experience.
- Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
- Valid driver’s license required.
- Previous experience working in fast-paced environment with high customer expectations.
Experience : Skills :
Skills :
- Ability to seek improvement and create an environment of idea sharing and creative problem solving.
- Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
- Strong customer service skills and abilities.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Excellent teambuilding and interpersonal skills.
- Ability to communicate professionally and effectively with all levels of the organization.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
Physical Demands :
- Willingness to work in the elements heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 50 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability to bend, stoop, squat and lift frequently throughout a shift.
Hospitality associate
Our Story
MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier.
Hospitality assistant
About the Opportunity
Working as part of our hospitality team, Cleaners are responsible for maintaining the cleanliness of our homes.
About You
Our ideal candidate has :
- Knowledge of WHS and good hygiene practices
- Previous experience in Housekeeping / Cleaning is desirable
Bring your passion for quality care and in return, we will provide you with an opportunity to build an outstanding career by expanding and developing your skills.
Hospitality associate
Wasserman is a global sports, entertainment, and lifestyle marketing agency with expertise in creating connections between brands, properties, talent, and consumers.
Today, Wasserman offers global expertise in Athlete Management, Marketing, and Media. Headquartered in Los Angeles, Wasserman also has offices in New York, Miami, Encinitas, Raleigh, Portland, London, Toronto, Dubai, and Mexico City.
We are looking for a driven and enthusiastic event Associate Director to produce and oversee events from strategy through completion.
You'll aid in enhancing Wasserman’s visibility in the marketplace. This senior role will be responsible for leading the day-to-day operations of a key retainer client in addition to showcasing outstanding, forward-thinking service and organizing memorable high-touch events that meet quality expectations.
Role and Responsibilities :
- Act as a subject matter expert on corporate event management, B2B hosting, hospitality, and relative industry knowledge
- Showcase forward-thinking initiative to identify the best strategic opportunities and deliver best-in-class solutions to the client
- Develop and deliver polished client deliverables and other critical framework materials to support client decision-making
- Oversee multiple direct reports, providing impactful leadership, motivation, direction and support for client objectives and individual career paths;
May also involve freelance support team members and other internal service experts
- Lead responsibility of annual hospitality strategy laddering up to parent partnership strategy and objectives
- Ideation, operations, oversight and delivery of numerous hospitality projects, informed by established hospitality strategy
- Manage large-scale project budgets from initial build through reconciliation
- Maintain a working relationship with existing partners, vendors, and properties on behalf of the client and Wasserman
- Oversee all aspects of the event planning process, including project plans, partner and vendor relationships, event communications, hotel contracts, decor, catering, entertainment, transportation, invitee lists, special guests, gifting and amenities, promotional materials, and more
- Set, communicate and maintain timelines on every project to remain ahead of client expectations
- Research, planning, and execution of site visits on behalf of client and projects
- Manage and oversee event on-site execution, including set-up, staffing, guest logistics, stakeholder communications, vendor organization and problem-solving
- Core knowledge of all Wasserman service offerings, including proactive identification of when to involve related teams in project-related or independent needs
- Collaboration with other Wasserman service teams as necessary based on project need
- Anticipate challenges and proactively handle any arising issues across various entities to ensure flawless execution
- Deliver quality events that meet (and hopefully exceed) client expectations
- Provide feedback and periodic reports to stakeholders as necessary
- Conduct post event evaluations and recaps to showcase event success and ROI
- Understand the landscape of our client’s business / sector, as well as the industry contexts for their investments
- Confidently comprehend the role of hospitality programs as it relates to individual client business objectives and the big picture
- Garner strong client and partner relationships for future events, including possessing a strong working knowledge of Wasserman capabilities to further these opportunities
Requirements
- Robust experience managing multiple direct reports
- Proven experience as an event planner or organizer, preferably in the high-end hosting space
- Impressive portfolio of previously managed events
- Self-starter who requires little to no supervision to meet and carry out event and service responsibilities
- Excellent customer service, time management and communication skills
- Basic sales skills and ability to build productive business / vendor relationships
- Ability to identify and maximize event opportunities
- Ability to prioritize and manage multiple projects independently
- Up-to-date and informed knowledge of the sports and entertainment industries
- High level of initiative and interpersonal skills and ability to work well independently and in a team environment
- Genuine passion for hospitality, events, and hosting
- Negotiation experience
- Strong attention to detail and highly organized
- Proficiency in Microsoft Office applications (extensive expertise in Microsoft PowerPoint and Excel) and knowledge of common event management software
- Understand basics of marketing and promotion techniques
- Ability to assess a situation and quickly recommend solutions
- Working knowledge of project management fundamentals
- Must be able to multi-task and be flexible enough to react under fast-paced, stressful circumstances and tight deadlines
- Must be flexible and willing to travel (multi-day, weekends and short-notice travel expected)
Minimum Years of Experience Necessary :
Minimum 7 years of experience in high-end event management, hospitality, and / or corporate events industry, preferably in sports or entertainment
Minimum Degree(s) and Certification(s) Required :
- Bachelor’s degree in hospitality management, marketing or related field
- Hospitality certification is a plus
Benefits
Base salary range : $100,000 $110,000 plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills / training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc.
Hospitality Executive Director
Overview : Responsibilities :
Responsibilities : Business Expansion
Business Expansion
- Expand high-end catering brands and further develop the long-term catering business plan.
- Expand the high-end catering, banquet, and event market in the local area of New York through various offline and online activities.
- Design a membership service system and regularly organize customer communication salons to maintain customer relationships.
Quality Control Enhancement
- Implement comprehensive quality control throughout the entire process of the catering business to improve service details and service levels.
- Tenant management to effectively increase customer traffic, operational efficiency, and revenue.
Team Building and Talent Development
- Establish a team dedicated to the development and coordination of the 28L catering business.
- Share experience and cultivate a talent pool.
Qualifications :
- More than 10 years of working experience, in hospitality, hotel, restaurant, or event planning industries is required;
- At least 5 years of working experience as a F&B Director, or restaurant General Manager, especially in the hospitality industry with strong culinary and service reputations, lifestyle and / or luxury experience preferred
- Business oriented thinking, has keen market insights and judgment;
- Good communication and coordination skills, detail-oriented, passionate, takes initiative, good leadership skills;
- Bachelor degree or above;
- U.S. work visa or relevant U.S. work permit