Unit Description

Sodexo Live! Airport Lounge Segment is seeking a Senior Training Manager, Hospitality and Guest Experience supporting our portfolio of private Star Alliance lounges, including United Clubs across the United States.

The ideal candidate will reside in Orlando, Phoenix or Las Vegas and be close to a hub airport for travel. Estimated travel is 60%.

This exciting role will require flexibility in the work schedule to align with and support daily business operations.

As the Senior Training Manager, Hospitality and Guest Experience , you will be responsible for facilitating training programs for the Sodexo employees and managers in airport club locations across the country.

Candidates with a strong training and development background (live and virtual), developing training plans, new hire orientations, training calendars, tracking of training completion, training metrics and a focus on food and beverage or restaurant / hotel operations is strongly preferred.

Training programs will include, but are not limited to : Bar standards, customer service, food safety (ServSafe), and appearance care / cleaning standards (physical health and safety, service excellence, learning and performance systems).

The successful candidate will :

• Have experience with food and beverage training within volume hospitality / restaurants / hotels;
• Motivate, coach, mentor and develop frontline (hourly) / management staff;
• Have experience tracking regulatory metrics and unit training compliance;
• Possess advanced technical knowledge; be tech-savvy; tracking online training completions and virtual operations manual;
• Be familiar with LMS systems;
• Have excellent communication, presentation and facilitation skills;
• Build and maintain strong client relationships promoting the Clients for Life philosophy;
• Lead and inspire teams to continually improve Sodexo's performance for our clients and customers;
• Develop and innovate to promote improved performance within units;
• Ensure Sodexo standards are met to include compliance with company food and physical safety programs;
• Create and maintain collaborative relationships with segment leaders;
• Monitor / maintain / manage finance and budget within established guidelines / parameters;

We are looking for :

• This position requires superior leadership and organizational skills. Candidates must have a proven training track record in large chain restaurants, hotels, cruise lines or similar food and beverage operation with a focus on exceptional customer service;
• Ideal candidate will have a compelling and energetic executive presence along with a great attention to detail and the ability to excel within the client team environment;
• Previous multi-site responsibility is essential;
• This position requires the candidate to be a strategic-thinking leader who can work independently and in partnership with a complex client organization;
• Highly developed organizational skills, including the ability to manage multiple and often conflicting priorities, meet deadlines and pro-actively address training needs;
• Strong communication with hourly team and Senior Management.

Consider joining a forward-thinking hospitality team who takes pride in exceeding expectations and elevating the guest experience!

BENEFITS : Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Learn more about our Airline Lounges :

Away from the hustle and bustle of the airport, the airport lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar which serves premium wine and spirits.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience.

While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

Primary duties include :

• Manages the processes, systems, and implementation of strategic and tactical training operations across North American Operations.
• Develops and manages the financial allocation model used to plan, budget, schedule, report on, measure, and maintain learning delivery for eLearning, virtual instructor led training and in-person instructor led training;

representing $6M annually allocated funds. Also responsible for developing the plan to seek executive approval as well commitment from Segment leadership.

Responsible for contract management for all of L and P. Full lifecycle contract management including, RFP, negotiations, contract writing, billing, invoicing, tracking.

Manages vendor relationships.

• Accountable for administration of learning events (both in-person & virtual) in LMS (Learning Management System) and customer service center supporting all of L and P programs.
• Accountable for company-wide training program logistics and administration, including :
• developing, communicating, and maintaining training schedules
• event planning
• training deployment readiness
• materials fulfillment, print production processes, inventory management
• Accountable for Learning and Performance communication strategy that align with program deployment goals, segment’s business goals and SDX communication policies.

Ensure campaigns support program allocation goals. Ensure use of current digital media methods and trends.

Builds and maintains strategic relationships with internal partners (Diversity, Legal, Health & Safety, Service Ops, Client Retention, etc.

and L and P partners to enable effective learning administration and delivery.

Effective Team Management of both professional and non-exempt support staff responsible for Communications, Customer Service, Billing, Allocation Model Application, Event Administration, Business and System process development, Fullfillment, Event Management.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years’ experience in project management, logistics, program administration, or a related field

Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.

Gaming enterprises face challenging and unique issues. We understand those issues. We have been helping Gaming and Hospitality organizations achieve their goals and objectives for over 50 years.

You’ll work with seasoned professionals who are dedicated to working companies to help them succeed. This position will give you the opportunity to leverage business, AML, and gaming expertise, combined with data analytics, technology deployment, and business intelligence tools, to help casinos address regulatory requirements around anti-money laundering.

Responsibilities and Duties : The Gaming and Hospitality Consulting Director provides a variety of management consulting services to clients.

We currently have an opportunity for consultants to specialize in anti-money laundering controls for the gaming industry.

The types of consulting services provided may include, but are not limited to :

• Perform data analytics to identify possible money laundering schemes in casinos
• Provide end-to-end implementation of casino anti-money laundering systems and technologies
• Support clients in deployment and adoption of casino anti-money laundering systems and technologies
• Deliver on business process improvement and internal controls assessments
• Assist clients in the design and documentation of their AML Programs
• Perform testing for compliance with regulatory requirements
• Execute on Project Management needs for various assigned projects
• Other client support around AML, as needed
• Primary clients are gaming entities across the country, including large commercial gaming resorts, casinos, and Indian gaming casinos

Position Description

• Develop strong relationships with existing clients and prospective clients within the gaming industry to enable effective growth in services
• Manage and deliver various AML services covering regulatory compliance, system and technology deployment, and other AML specific advisory needs for clients within the gaming and hospitality industry
• Manage engagements (including planning, execution, preparation of deliverables and wrap-up), conducting exit meetings and / or recurring status updates with clients, and assist in preparation of deliverables completion, as required by projects
• Communicate with clients on project status, delivery, adoption and deployment issues, the review process, conclusions and potential improvements to client processes as needed
• Lead other RSM talent in their professional development and execution on projects
• Provide hands-on execution support to projects and teams for delivery of projects
• Provide consulting advice that enables clients to increase client value
• Stay abreast of changes in industry regulations, and develop own competency through continuing education and by obtaining additional professional certifications

Basic Qualifications :

• A Bachelor’s degree
• Minimum of 8+ years business experience (emphasis on casino operations, AML operations, or professional consulting services preferred)
• Preferred fields of study : business, accounting, statistics, economics and finance, computer and information science, computer engineering, information technology, communications
• Strong internal control skills and experience in developing and improving internal control systems
• Proven ability to manage staff on projects of varying sizes, along with a passion for developing and retaining talent
• Demonstrated aptitude for data analysis (both qualitative and quantitative)
• Demonstrated hands-on experience with project execution
• Demonstrated leadership experience
• Demonstrated experience with technology deployment and adoption efforts
• Must have demonstrated the ability to develop and maintain effective relationships with business associates and industry groups, including strong presentation, communication and rapport building skills
• Ability to travel 30-75%.

Preferred Qualifications :

• Exceptional verbal / written communication, leadership and analytical skills needed to manage project teams, review workpapers, prepare client reports, and present results to clients in a timely manner
• Strong organizational and time management skills with ability to manage multiple priorities and projects
• Experience and personality to diffuse difficult customer situations
• Ability to function independently, prioritize and act as a mentor to junior staff
• CPA, CIA, or CAMS certification is a plus
• Prior consulting or professional services, especially to a similar industry, preferred

Currently, RSM does not intend to hire candidates for entry level positions who will need, now or in the future, RSM sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things.

RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential.

Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity / affirmative action employer. Minorities / Females / Disabled / Veterans.

Hosts are responsible for gathering customer contact information, while also enticing the customer to visit the venue. Hosts are responsible for filling out customer contact cards with in the reservation system with customer information.

Additionally, hosts are responsible for answering the phone, taking reservations and operating the venue reservation system all while maintaining and delivering the highest level of customer service.

Job Focus :

Focus is on, but not limited to the following :

• Collects customer information for the venue database, while constantly striving to increase the size of personal clientele.
• Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
• Develop a rapport while walking guests to their assigned tables.
• Develops a strong relationship with Tivoli Village employees, generating incremental business inside of the venue.
• Communicates with network regularly to keep informed of upcoming events and promotions.
• Works with a sense of urgency to anticipate customer and team members needs when the opportunity arises.
• Entertains customers while inside of the venue, taking advantage of every opportunity to upsell while ensuring service is executed per the sequence of service always.
• Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management’s instruction.
• Writes a professional and sincere thank you email to each customer after their visit.
• Communicates with management, hosts and service staff immediately to rectify all customer needs and requests.
• Working in our reservation center taking reservations for the Tivoli and SDJ locations
• Taking reservations and entering them into our reservation management system with accuracy to guest requests
• Communicates special requests to the management teams

Desired Qualifications :

• A minimum of one year of experience in a high volume, service focused environment.
• Reservations platform knowledge preferred (open table)
• Desire to grow in the marketing area of venue operations by building a stable client base.
• Must have a working knowledge of spirits, wine and beer as well as all other products offered.
• Must possess a working knowledge of social media marketing.
• Must exhibit a focused attention to detail, while working in a high-pressure environment.
• Able to write and speak in a confident manor.
• Must possess all required work cards.
• Maintain a clean and professional look at all times
• Must be 18 years of age or older.

WORK ENVIRONMENT :

• Must be able to work inside assigned bar area in the venue.
• Must be able to bend, pull, and carry bar stock to refrigerators and cabinets.
• Must be able to use hand motion when cleaning and wiping bar counters.
• Must be able to listen and respond to visual and aural cues.
• Must be able to read, write, speak, and understand English.

Complete our short application today!

The Hospitality Accounts Payable Coordinator is responsible for the accounts payable functions at the hotel or hotels as applicable.

Ensuring invoices are received and / or processed on a timely basis responsible for handling all the hotel deposits in accordance with Hospitality Standards.

ESSENTIAL FUNCTIONS :

• Ensure that the processing of all invoices is completed properly.
• Process checks and submit ACH / Wires for payment of all invoices as necessary.
• Monitor System for outstanding invoices and follow up as necessary.
• Communicate with Managers and department heads regarding invoice and PO status.
• Communicate with vendors to obtain Invoices, statements, and updates on payments.
• Assist in month-end processes including accruals, journal entries, and reconciliations.
• Be able to work with managers and vendors to reconcile payment statuses and identify missing invoices
• Be organized and communicative regarding challenges.
• Process checks manually in an emergency situation.
• Maintain complete and accurate files in order to handle vendor inquiries.
• Reconcile vendor statements and solve any discrepancies.
• Comply at all times with Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Assist with general A / P inquires.
• Process large volumes of transactions and complex operating environments, in the range of 1,000 to 2,000 invoices monthly.

EDUCATION / EXPERIENCE REQUIREMENTS :

• Previous hotel experience highly preferred.
• High school diploma or equivalent.
• Candidate must have excellent time management skills, organization, and the ability to work with both internal and external customers and a keen eye for detail.
• Must be computer-oriented and able to meet deadlines and adhere to company policies.

KNOWLEDGE, SKILLS AND ABILITIES :

• Ability to read, analyze and interpret complex agreements.
• Ability to communicate effectively, both written and verbal.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence and / or reports.
• Ability to effectively present information to customers, clients and other employees of the organization.
• Highly analytical and detail-oriented.
• Deadline driven and able to manage multiple tasks.
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.
• Be adaptable to change.

PERFORMANCE METRICS :

• Accuracy in work product.
• Timeliness in completion of work product.
• Feedback from clients, peers, customers and other key contacts on effectiveness of the incumbent.

HOW WE FEEL ABOUT DIVERSITY & INCLUSION CIM Group is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe and welcoming work environment.

We strongly believe that a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together will lead to a better environment for our employees.

As an equal opportunity employer, we are proud to foster a workplace free from discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.

A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group.

Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

LI-NP1 #INDHP CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.

If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.

Join our team for a chance to cook for a Las Vegas’s Premier Sports Franchise and learn from the best about Sports Nutrition!

Our goal at Honest Hospitality Team is simple : extraordinary product quality and customer service. We accomplish this by observing a common set of values and by partnering with organizations that have the finest reputation for quality.

There are no shortcuts; we believe that our goals are accomplished only with a real commitment from every employee.

Player Concierge assists with guiding players, coaches, executives and business side employees through experience and managing the meal room, restocking, maintaining cleanliness and organizing.

As a player concierge, it requires multitasking, organizational skills, interpersonal skills and attention to detail.

Apply now for a chance to cook for Las Vegas premier sports franchise and learn from the best about sports nutrition. Join our growing team now!

CULINARY MISSION :

Through coordination with the nutrition team as well as strength and conditioning coaches we will balance satisfaction and functionality to manifest a best-in-class food and beverage program at the RAIDERS headquarters in Henderson, Nevada.

Elite athletes deserve functional cuisine targeted at fueling the body for success and comforting the soul; we will pursue this goal indefinitely without hesitation.

Change is the only universal truth, and we embrace it as an opportunity to improve is a blessing. Our goal to create delicious, and seasonal, food to nourish the body and minds of the RAIDERS family will be achieved through daily self-evaluation, humility, and passion for improvement.

Our professionalism and respect for each other, our environment and our product will be the foundation by which we build our success, we will accept no substitute.

Benefits and pay range :

• Medical, Dental, Vision
• 401K Plan
• Paid Time Off
• Professional Development
• Nutrition Education
• Competitive Wages
• Life Insurance

Location :

Intermountain Healthcare Performance Center

Henderson, Nevada