Description

Role Summary

HN Service Desk supports the daily communication, routing of field technician work and inbound customer call activity specific to Hospitality Network products and platforms.

They are responsible for assuring service calls are responded to in an efficient manner so that customer satisfaction and field productivity goals are met.

HN Service Desk provides Tier 2 support by accessing digital systems to resolve issues remotely, preventing unnecessary truck rolls.

Primary Responsibilities and Essential Functions

• Maintain email / phone contact with all technicians and hotels in order to assign and update jobs and route information.
• Assists with VOD issues on various network platforms with focus on remote restore.
• Troubleshoots, and escalates to appropriate fix agents within the organization
• Escalate and monitor outage situations, providing telephone verification of restored service to HN customers. Provide hourly updates to customers through to resolution.

Work with NOC via UNO tickets.

• Provision VOD network devices (IRC’s, TCM’s) as necessary to ensure new EQ is set up by the hotel engineer staff.
• Documents, and investigates (through network access) all incoming alarms and tickets from various VOD platforms
• Learns continuously and maintains knowledge of all tools and upgrades via participation in ongoing training opportunities
• Participates in a post incident reporting process to determine the best way to identify and / or isolate similar future issues
• Create update and resolve service tickets in the Remedy
• Answer VOD, HSD service calls from hotels and boundary partners
• Provide hotels with notification and details of scheduled maintenance.
• Monitor technician workload to ensure all customer needs are met timely manner.
• Track monthly movie update progress to ensure updates are completed for all properties.
• Maintain HN tech schedules and update as necessary to ensure capacity.
• Support after hours Convention guest’s calls to appropriate ACS tech.
• Ensures smooth daily shift ticket turnover by providing detailed documentation of each ticket’s status as well as any pertinent information relating to issues that occurred during the previous shift
• Keeps accurate and detailed records of activities associated with events
• Creates clear, consistent, and timely notifications by utilizing standard communication tools

Qualifications

Minimum :

• High school / GED required
• Prior experience preferred in a Communication Center Operations / Technical Support environment
• Operational knowledge including understanding core MSO operations
• Employs work standards including quality control at the front of every transaction, focus on reducing service volume through a proactive approach to problem isolation and repair, and the ability to maintain productivity without immediate supervision
• Ability to initiate and learn independently through multiple channels ([email protected], etc.)
• Two years minimum experience within a problem management position focusing on issue ownership and resolution
• Functions on a 24-hour call-in basis, in the event of serious incidents, as required
• Requires strong knowledge of Microsoft Word, Excel, Outlook, trouble ticketing database systems,
• Excellent communication, problem solving, interpersonal, training and collaborative skills to work effectively with process oriented teams throughout organization.

Preferred

• AS / AA or Technical Certification in related discipline strongly desired
• RF networking knowledge
• IP networking
• Familiarity with element management systems for data and transport equipment
• CompTIA network plus

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees.

Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses which includes Cox Automotive and Cox Communications is forging a better future for us all.

Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.

Gaming enterprises face challenging and unique issues. We understand those issues. We have been helping Gaming and Hospitality organizations achieve their goals and objectives for over 50 years.

You’ll work with seasoned professionals who are dedicated to working companies to help them succeed. This position will give you the opportunity to leverage business, AML, and gaming expertise, combined with data analytics, technology deployment, and business intelligence tools, to help casinos address regulatory requirements around anti-money laundering.

Responsibilities and Duties : The Gaming and Hospitality Consulting Director provides a variety of management consulting services to clients.

We currently have an opportunity for consultants to specialize in anti-money laundering controls for the gaming industry.

The types of consulting services provided may include, but are not limited to :

• Perform data analytics to identify possible money laundering schemes in casinos
• Provide end-to-end implementation of casino anti-money laundering systems and technologies
• Support clients in deployment and adoption of casino anti-money laundering systems and technologies
• Deliver on business process improvement and internal controls assessments
• Assist clients in the design and documentation of their AML Programs
• Perform testing for compliance with regulatory requirements
• Execute on Project Management needs for various assigned projects
• Other client support around AML, as needed
• Primary clients are gaming entities across the country, including large commercial gaming resorts, casinos, and Indian gaming casinos

Position Description

• Develop strong relationships with existing clients and prospective clients within the gaming industry to enable effective growth in services
• Manage and deliver various AML services covering regulatory compliance, system and technology deployment, and other AML specific advisory needs for clients within the gaming and hospitality industry
• Manage engagements (including planning, execution, preparation of deliverables and wrap-up), conducting exit meetings and / or recurring status updates with clients, and assist in preparation of deliverables completion, as required by projects
• Communicate with clients on project status, delivery, adoption and deployment issues, the review process, conclusions and potential improvements to client processes as needed
• Lead other RSM talent in their professional development and execution on projects
• Provide hands-on execution support to projects and teams for delivery of projects
• Provide consulting advice that enables clients to increase client value
• Stay abreast of changes in industry regulations, and develop own competency through continuing education and by obtaining additional professional certifications

Basic Qualifications :

• A Bachelor’s degree
• Minimum of 8+ years business experience (emphasis on casino operations, AML operations, or professional consulting services preferred)
• Preferred fields of study : business, accounting, statistics, economics and finance, computer and information science, computer engineering, information technology, communications
• Strong internal control skills and experience in developing and improving internal control systems
• Proven ability to manage staff on projects of varying sizes, along with a passion for developing and retaining talent
• Demonstrated aptitude for data analysis (both qualitative and quantitative)
• Demonstrated hands-on experience with project execution
• Demonstrated leadership experience
• Demonstrated experience with technology deployment and adoption efforts
• Must have demonstrated the ability to develop and maintain effective relationships with business associates and industry groups, including strong presentation, communication and rapport building skills
• Ability to travel 30-75%.

Preferred Qualifications :

• Exceptional verbal / written communication, leadership and analytical skills needed to manage project teams, review workpapers, prepare client reports, and present results to clients in a timely manner
• Strong organizational and time management skills with ability to manage multiple priorities and projects
• Experience and personality to diffuse difficult customer situations
• Ability to function independently, prioritize and act as a mentor to junior staff
• CPA, CIA, or CAMS certification is a plus
• Prior consulting or professional services, especially to a similar industry, preferred

Currently, RSM does not intend to hire candidates for entry level positions who will need, now or in the future, RSM sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things.

RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential.

Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity / affirmative action employer. Minorities / Females / Disabled / Veterans.

Hosts are responsible for gathering customer contact information, while also enticing the customer to visit the venue. Hosts are responsible for filling out customer contact cards with in the reservation system with customer information.

Additionally, hosts are responsible for answering the phone, taking reservations and operating the venue reservation system all while maintaining and delivering the highest level of customer service.

Job Focus :

Focus is on, but not limited to the following :

• Collects customer information for the venue database, while constantly striving to increase the size of personal clientele.
• Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
• Develop a rapport while walking guests to their assigned tables.
• Develops a strong relationship with Tivoli Village employees, generating incremental business inside of the venue.
• Communicates with network regularly to keep informed of upcoming events and promotions.
• Works with a sense of urgency to anticipate customer and team members needs when the opportunity arises.
• Entertains customers while inside of the venue, taking advantage of every opportunity to upsell while ensuring service is executed per the sequence of service always.
• Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management’s instruction.
• Writes a professional and sincere thank you email to each customer after their visit.
• Communicates with management, hosts and service staff immediately to rectify all customer needs and requests.
• Working in our reservation center taking reservations for the Tivoli and SDJ locations
• Taking reservations and entering them into our reservation management system with accuracy to guest requests
• Communicates special requests to the management teams

Desired Qualifications :

• A minimum of one year of experience in a high volume, service focused environment.
• Reservations platform knowledge preferred (open table)
• Desire to grow in the marketing area of venue operations by building a stable client base.
• Must have a working knowledge of spirits, wine and beer as well as all other products offered.
• Must possess a working knowledge of social media marketing.
• Must exhibit a focused attention to detail, while working in a high-pressure environment.
• Able to write and speak in a confident manor.
• Must possess all required work cards.
• Maintain a clean and professional look at all times
• Must be 18 years of age or older.

WORK ENVIRONMENT :

• Must be able to work inside assigned bar area in the venue.
• Must be able to bend, pull, and carry bar stock to refrigerators and cabinets.
• Must be able to use hand motion when cleaning and wiping bar counters.
• Must be able to listen and respond to visual and aural cues.
• Must be able to read, write, speak, and understand English.

Complete our short application today!

The Hospitality Accounts Payable Coordinator is responsible for the accounts payable functions at the hotel or hotels as applicable.

Ensuring invoices are received and / or processed on a timely basis responsible for handling all the hotel deposits in accordance with Hospitality Standards.

ESSENTIAL FUNCTIONS :

• Ensure that the processing of all invoices is completed properly.
• Process checks and submit ACH / Wires for payment of all invoices as necessary.
• Monitor System for outstanding invoices and follow up as necessary.
• Communicate with Managers and department heads regarding invoice and PO status.
• Communicate with vendors to obtain Invoices, statements, and updates on payments.
• Assist in month-end processes including accruals, journal entries, and reconciliations.
• Be able to work with managers and vendors to reconcile payment statuses and identify missing invoices
• Be organized and communicative regarding challenges.
• Process checks manually in an emergency situation.
• Maintain complete and accurate files in order to handle vendor inquiries.
• Reconcile vendor statements and solve any discrepancies.
• Comply at all times with Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Assist with general A / P inquires.
• Process large volumes of transactions and complex operating environments, in the range of 1,000 to 2,000 invoices monthly.

EDUCATION / EXPERIENCE REQUIREMENTS :

• Previous hotel experience highly preferred.
• High school diploma or equivalent.
• Candidate must have excellent time management skills, organization, and the ability to work with both internal and external customers and a keen eye for detail.
• Must be computer-oriented and able to meet deadlines and adhere to company policies.

KNOWLEDGE, SKILLS AND ABILITIES :

• Ability to read, analyze and interpret complex agreements.
• Ability to communicate effectively, both written and verbal.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence and / or reports.
• Ability to effectively present information to customers, clients and other employees of the organization.
• Highly analytical and detail-oriented.
• Deadline driven and able to manage multiple tasks.
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.
• Be adaptable to change.

PERFORMANCE METRICS :

• Accuracy in work product.
• Timeliness in completion of work product.
• Feedback from clients, peers, customers and other key contacts on effectiveness of the incumbent.

HOW WE FEEL ABOUT DIVERSITY & INCLUSION CIM Group is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe and welcoming work environment.

We strongly believe that a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together will lead to a better environment for our employees.

As an equal opportunity employer, we are proud to foster a workplace free from discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.

A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group.

Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

LI-NP1 #INDHP CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.

If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.

Join our team for a chance to cook for a Las Vegas’s Premier Sports Franchise and learn from the best about Sports Nutrition!

Our goal at Honest Hospitality Team is simple : extraordinary product quality and customer service. We accomplish this by observing a common set of values and by partnering with organizations that have the finest reputation for quality.

There are no shortcuts; we believe that our goals are accomplished only with a real commitment from every employee.

Player Concierge assists with guiding players, coaches, executives and business side employees through experience and managing the meal room, restocking, maintaining cleanliness and organizing.

As a player concierge, it requires multitasking, organizational skills, interpersonal skills and attention to detail.

Apply now for a chance to cook for Las Vegas premier sports franchise and learn from the best about sports nutrition. Join our growing team now!

CULINARY MISSION :

Through coordination with the nutrition team as well as strength and conditioning coaches we will balance satisfaction and functionality to manifest a best-in-class food and beverage program at the RAIDERS headquarters in Henderson, Nevada.

Elite athletes deserve functional cuisine targeted at fueling the body for success and comforting the soul; we will pursue this goal indefinitely without hesitation.

Change is the only universal truth, and we embrace it as an opportunity to improve is a blessing. Our goal to create delicious, and seasonal, food to nourish the body and minds of the RAIDERS family will be achieved through daily self-evaluation, humility, and passion for improvement.

Our professionalism and respect for each other, our environment and our product will be the foundation by which we build our success, we will accept no substitute.

Benefits and pay range :

• Medical, Dental, Vision
• 401K Plan
• Paid Time Off
• Professional Development
• Nutrition Education
• Competitive Wages
• Life Insurance

Location :

Intermountain Healthcare Performance Center

Henderson, Nevada