Cox Communications Jobs (3)

Description

Position Overview :

Seasoned contributor with deep understanding of area of focus while working in a fast pace exciting environment. The Business Manager position serves as the analytical engine for high-growth managed services division, using your skills to consolidate, analyze and communicate business and financial insights throughout the organization.

You’ll support planning for key strategic and operational initiatives, as well as a broad range of analysis projects including managing company-wide KPIs, annual budgeting, capacity / staffing analyses, and project ROI modeling.

You will also support automation initiatives across the finance function and any ad hoc business analysis projects as they arise.

Primary Responsibilities and Essential Functions

Performs financials analysis - Conduct, and / or oversee a team of analysts who complete sales, financial and operational analyses and identify emerging trends.

May include cost analysis, financial and expense performance comparisons, calculations of rate of return, cash flows, month end (sales and financials) and forecasting / budgeting.

Additional ad-hoc analysis based on customer need.

Performs data analysis - Conduct, and / or could oversee a team of analysts who gathers and compiles data used for identifying business trends / dynamic and develops, reviews and / or presents recommendations.

Develop construct to access and manipulate data from company data systems and sources.

• Performs modeling - Conduct, and / or oversee a team of analysts who conceptualizes, prepares and presents economic models, analyses and recommendations.
• Performs reporting - Conduct, and / or oversee a team of analysts who develops and modifies sales and financial reports
• Provide financial and operational consultative services through collaborative partnerships - conduct, and / or oversee a team of analysts who recommends and facilitates changes;

analyze and review data and resolve questions and / or problems. Assist in policy development to support change initiatives.

Ability to influence with frequent support from their leader.

Monitor and optimize business processes - Conduct, and / or oversee a team of analysts who provides and reviews data to ensure both compliance and effectiveness of operational and financial processes, identifying anomalies and making recommendations.

Understands upstream and downstream impacts to their department.

Project Management Conduct, and / or oversee a team of analysts who lead cross functional team to define, assign, monitor and complete project objectives.

Leads cross-functional teams by example demonstrating financial expertise to address non-routine issues, optimize workflows and / or significantly contribute to improvements to internal organization and processes.

Leadership opportunity over time to help build team of financial analysts through recruiting, selection, developing, coaching and performance management.

Minimum Requirements

• 3 - 7 years of experience required in related field (Finance, Accounting, Business, etc.) 5+ with advanced degree.
• Requires strong knowledge of Microsoft Excel, PowerPoint, Word, etc.
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization.
• Requires strong knowledge of financial modeling and data analysis
• Strong Communication
• Strong Project Management
• Highly Advanced modeling and review
• Proactive opportunity and risk identification from financial analysis, and recommendation for risk remediation
• Build and present PPT presentation to Organizational Leaders
• Broad understanding of business
• Exhibits executive presence, Influences others.

Preferred Qualifications :

• BS / BA in related discipline (Finance, Accounting, Business, etc.)
• 2 or more years of experience leading cross functional projects or management role preferred.
• Experience in telecommunications industry desired

What makes this an exciting opportunity?

Working at a high-growth company is exciting on many levels. You’ll have wide latitude to grow your technical skills and the company actively encourages learning and pays you to gain industry recognized certifications.

You’ll find unusually broad opportunities to expand your knowledge and grow your career. New ideas and lateral thinking are the norm, and you’ll find your team and other cross-functional groups are receptive to them, because everything you do here is visible and matters.

We are in an industry (the hyper cloud) that is doing cool stuff and the pace-of-change creates exponential areas of growth opportunity - both personally and professionally.

Logicworks consistently earns high reviews from employees, has a lengthy employee retention average, and has been voted a Best Place to Work year over year by Crain's and Best & Brightest Co.

We would love to hear more about you and how you may be a good fit for the role. Apply below to hear more about the opportunity and team.

About Logicworks

Logicworks helps customers migrate, run, and operate mission critical workloads on AWS and Azure with security, scalability, and efficiency baked in.

Our innovative Cloud Reliability Platform combines world-class engineering talent, policy-as-code, and integrated tooling to enable customers to confidently meet compliance regulations, security requirements, cost control, and high availability.

Together with our team of dedicated certified engineers and decades of IT management experience, we ensure our customers’ success across every stage of the Cloud Adoption Framework.

Compensation Transparency Statement

Compensation includes a base salary of $87,000-$145,000. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.

Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.

Benefits Statement

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the Company’s needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Security Responsibilities

All members of Logicworks are responsible for security of their workstation and mobile devices; this includes :

• Good password practices,
• Safe browsing
• Keeping your devices up to date with security patches Operating System and Application
• Locking one’s screen when away.
• Physically protecting your devices when in public or high-risk areas.
• Attending annual Security Awareness training

All staff is also responsible for adherence and compliance with all Logicworks Security Policy, including but not limited to :

• All Policies contained within the policy package, reviewed and signed.
• All regulatory or compliance policy which is applicable to employee role and responsibilities.

Applicants have rights under Federal Employment Laws"

The Family and Medical Leave Act (FMLA) Poster

The Equal Employment Opportunity (EEO) Poster

The Employee Polygraph Protection Act (EPPA)

The IER Right to Work Poster

The E-Verify Participation Poster

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including, but not limited to, race, age, color, religion, sex, marital status, national origin, citizen, ancestry, physical or mental disability, veteran status or any other basis recognized by federal, state or local law.

LI-REMOTE

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees.

Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses which includes Cox Automotive and Cox Communications is forging a better future for us all.

Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.

Description

REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE

This is a remote opportunity. You must live in Oklahoma City or a surrounding community within the state of OKLAHOMA

Training class begins 8 / 7 / 23

Connections are important, and we’re not talking about pairing a Bluetooth. We’re talking about that remarkable connection that happens between a customer and an associate who truly gets their needs.

It’s that contagious I wanna keep coming back connection that we aspire to make as commonplace as hipster podcasts.

We’re Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees.

We’re on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity.

This is a person who has some flexibility and is open to working a non-traditional schedule.

If you’re looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.

00. If applicable based on your assigned work schedule, you will earn an extra $1.25 / hour from 6pm-10pm and / or an extra $2.

25 / hour from 10 : 01pm-6am. We have a shift bid process that you will go through before you are finished with the training program.

During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us.

Therefore, you will see a mix of schedules that are 8 hour and / or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location.

If it sounds like we’re on your frequency, then keep reading.

What You’ll Do

You’ll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it.

From changing passwords to setting DVRs, you’ll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers.

You’ll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze.

You’ll also provide world-class service by assessing customers’ needs, suggesting products & services, adjusting billing, and arranging product solutions.

And speaking of customer experiences, you’ll totally own that. That means you’ll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.

What’s In It For You?

• Hey, what’s a great job without the best possible technology at your fingertips? We know you’re going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be.
• There’s no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.

We also offer free Internet, and discounts on other Cox services valued at up to $300 per month . Need to download some other benefits?

We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

Growth is a good thing, and you’ll have opportunities to learn and train so you can always continue sharpening your skills.

And we’ll encourage you to explore opportunities within the Cox family of businesses from smart home automation and green modes of transportation to esports and clean energy so that you can always look for new challenges and opportunities to make an impact.

While we’re looking for flexibility, we’re also offering it! You like working from the comfort of your home, shoes off with your pup by your side?

You can kick it in your own crib, connecting with customers remotely while working from home .

For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life.

Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you’re working in an environment that supports collaboration through innovation, and real change driven by people like you.

Who You Are

You’re as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn’t clog up your bandwidth.

You can adapt to whatever comes your way with curiosity and enthusiasm. You’re personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services.

You’re confident in your ability to troubleshoot technical issues and upsell when the moment is right. You’re always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding.

Qualifications : Minimum :

Minimum :

• High school diploma, GED, or relevant work experience
• 6 months experience providing customer service or selling products and services
• You must live in Oklahoma City, OK or a surrounding community within the state of OKLAHOMA
• You must have high-speed internet connection available in your home

Preferred :

• Live within an area of Oklahoma City and / or the surrounding communities where Cox Communication services are available
• 6+ months of experience troubleshooting basic hardware, software, and / or connectivity issues
• 6+ months of experience working in a position that requires meeting sales goals
• Keen aptitude for helping customers and a customer experience focus
• 1-2 years of work experience in a customer service role, not necessarily specific to call centers
• Enthusiastic and personable, with the ability to adapt and thrive in constant change
• Previous telecommunications experience

Join the Cox family of businesses and make your mark today!

Who We Are

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.

Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.

We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.

We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees.

Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses which includes Cox Automotive and Cox Communications is forging a better future for us all.

Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.

Description

Role Summary

HN Service Desk supports the daily communication, routing of field technician work and inbound customer call activity specific to Hospitality Network products and platforms.

They are responsible for assuring service calls are responded to in an efficient manner so that customer satisfaction and field productivity goals are met.

HN Service Desk provides Tier 2 support by accessing digital systems to resolve issues remotely, preventing unnecessary truck rolls.

Primary Responsibilities and Essential Functions

• Maintain email / phone contact with all technicians and hotels in order to assign and update jobs and route information.
• Assists with VOD issues on various network platforms with focus on remote restore.
• Troubleshoots, and escalates to appropriate fix agents within the organization
• Escalate and monitor outage situations, providing telephone verification of restored service to HN customers. Provide hourly updates to customers through to resolution.

Work with NOC via UNO tickets.

• Provision VOD network devices (IRC’s, TCM’s) as necessary to ensure new EQ is set up by the hotel engineer staff.
• Documents, and investigates (through network access) all incoming alarms and tickets from various VOD platforms
• Learns continuously and maintains knowledge of all tools and upgrades via participation in ongoing training opportunities
• Participates in a post incident reporting process to determine the best way to identify and / or isolate similar future issues
• Create update and resolve service tickets in the Remedy
• Answer VOD, HSD service calls from hotels and boundary partners
• Provide hotels with notification and details of scheduled maintenance.
• Monitor technician workload to ensure all customer needs are met timely manner.
• Track monthly movie update progress to ensure updates are completed for all properties.
• Maintain HN tech schedules and update as necessary to ensure capacity.
• Support after hours Convention guest’s calls to appropriate ACS tech.
• Ensures smooth daily shift ticket turnover by providing detailed documentation of each ticket’s status as well as any pertinent information relating to issues that occurred during the previous shift
• Keeps accurate and detailed records of activities associated with events
• Creates clear, consistent, and timely notifications by utilizing standard communication tools

Qualifications

Minimum :

• High school / GED required
• Prior experience preferred in a Communication Center Operations / Technical Support environment
• Operational knowledge including understanding core MSO operations
• Employs work standards including quality control at the front of every transaction, focus on reducing service volume through a proactive approach to problem isolation and repair, and the ability to maintain productivity without immediate supervision
• Ability to initiate and learn independently through multiple channels ([email protected], etc.)
• Two years minimum experience within a problem management position focusing on issue ownership and resolution
• Functions on a 24-hour call-in basis, in the event of serious incidents, as required
• Requires strong knowledge of Microsoft Word, Excel, Outlook, trouble ticketing database systems,
• Excellent communication, problem solving, interpersonal, training and collaborative skills to work effectively with process oriented teams throughout organization.

Preferred

• AS / AA or Technical Certification in related discipline strongly desired
• RF networking knowledge
• IP networking
• Familiarity with element management systems for data and transport equipment
• CompTIA network plus

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees.

Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses which includes Cox Automotive and Cox Communications is forging a better future for us all.

Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.