Position Summary

Serve as a hospitality ambassador of the Museum, creating a friendly, welcoming environment and consistently providing exceptional service to all guests while supporting exhibitions, events, and other responsibilities that enhance the visitor experience.

Primary Duties and Responsibilities :

• Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
• Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events and programs.
• Assists with guest wayfinding, museum / gallery capacity management, directing guests throughout the museum, and other responsibilities as needed.

Provides coverage for special events and programs outside of normal museum operating hours as needed.

• Provides support by conducting daily walkthroughs of galleries and other public areas to assist in identifying and executing improvements to enhance the guest experience.
• Operates virtual queuing software, helping to manage visitor capacity in certain exhibits and ensuring a smooth experience for guests.
• Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues.
• Takes initiative to assist other MVE colleagues as needed.
• Performs other duties as assigned.

Qualifications

An equivalent amount of training, education, and experience will be considered.

Minimum of one year of customer service experience is required. Experience in hospitality or tourist attractions preferred.

Must enjoy working with the public.

• Must have a basic knowledge of customer service best practices and possess excellent communication skills.
• Ability to read, write, and effectively communicate with visitors, peers, and management.
• Willingness to work flexible schedules, including weekends, holidays, and before or after hours as needed.
• Ability to work in a fast-paced environment and interface effectively with visitors in both conveying information and listening to questions / concerns.
• Ability to make objective decisions using sound judgment.
• Be well-organized and thorough with close attention to detail and follow-through.
• General mobility, including frequent movement throughout the museum, including kneeling, bending, and lifting up to thirty pounds.
• Develop a working knowledge of the art in the permanent collection.

The representative will be able to embody our core service values, which are :

• Generous with time and knowledge
• Owning the interaction
• Take pride in taking care
• Embody the presentation of the Something Special
• Embrace the element of Discovery

Equipment used to Perform the Job :

• Galaxy point of sale system
• Qudini virtual line software
• MS Office, including Word & Excel
• Google Workspace
• This is a full-time 35 hour / week position. Ability to work a flexible schedule, which includes weekends, some evenings and / or holidays, is a must.

Benefits

We offer a competitive, comprehensive benefits package :

• Generous paid time off
• Paid holidays (up to 14 days)
• Medical, dental, and vision insurance
• Generous parental, caregiver, and medical leave benefits
• Competitive retirement plan (up to 9% matching contribution)
• Tuition remission and Tuition Exchange Program
• Great employee discounts
• Complimentary general admission to participating cultural institutions

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Application Time Out Warning

The Art Institute of Chicago requires all applicants to complete an online application to be considered for employment. 60 minutes are allotted for applicants to complete the employment application.

The application will automatically time out after 60 minutes. If you are unable to submit the completed application at this time, please choose the "Save for Later" option to avoid losing the information you have entered so far.

Closing Statement

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship.

The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply [email protected]

Union Info

This position is part of a bargaining unit represented by AFSCME Council 31

It's fun to work at a company where people truly believe in what they are doing!

Job Description :

The Hospitality Lead position provides White Glove customer service and is responsible for taking care of all client meetings, events, and hospitality tasks at a client location.

The goal of this role is to be the primary person that the client can engage directly when something is needed and making everyone’s day easier and more pleasant.

Responsibilities

• Provide White Glove hospitality services
• Work independently on daily hospitality task and events without direct supervision
• Schedule and set-up meeting rooms as specified
• Perform walk through of floor(s) to inspect and ensure that all conference rooms and visitor offices are clean and stocked with supplies
• Lead event and room set ups in accordance with client request
• Provide support for miscellaneous requests and flex services, including monitoring the service and resource request system
• Utilize various software and event planning programs to meet tasks and interface with IT for equipment assistance and incident escalations
• Escorts clients to meetings rooms and ensure that they have everything they need for the meeting
• Act as a liaison between guests and firm staff
• Notify Facilities / Hospitality and various support teams of inventories and conference room repairs
• Assist management with training new hires on all hospitality functions and process
• Understand, track, and communicate production metrics to management and client

Job Requirements

• High School Diploma or GED
• 1-3 years of work experience, client service-oriented preferred
• Exceptional customer service and organizational skills
• Excellent verbal and written communication skills, with experience in communicating directly with clients and vendors
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to lift or move 40 lbs.
• Ability to walk, bend, kneel, stand, and / or sit for an extended periods of time
• Proficient with MS Office applications including Word, Excel, and Outlook

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Job Listing : Hospitality Manager - Catering

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members.

Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others.

In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

• 2022 Forbes Best Employer for Diversity
• 2022 Front Office Sports Best Employers in Sports
• 2022 Disability Equality Index (DEI) Perfect Score

Location : We are seeking an experienced Hospitality Manager - Catering for the Museum of Science and Industry in Chicago, Illinois.

The Museum of Science and Industry, Chicago-one of the largest science museums in the world-is home to more than 400,000 square feet of hands-on exhibits designed to spark scientific inquiry and creativity.

Opened during 1933's Century of Progress in a building from 1893's Columbian Exposition, MSI is the place where generations have been coming to see what's next.

Principal Function :

The Hospitality Manager - Catering is responsible for assisting in the daily operations of catering department to ensure overall client satisfaction.

They will handle administrative and operational duties in support of ensuring that events are coordinated and executed smoothly and in accordance with all client expectations and specifications.

The Hospitality Manager - Catering will support the planning of and preparation for events according to anticipated attendance, and will provide hands-on management and oversight in the areas of service and F&B operations during events, as needed.

Essential Responsibilities :

• Maximize Sodexo Live!'s catering revenue through creative sales techniques and customer focus.
• Provide leadership and direction to operations staff.
• Contribute to goal of making Sodexo Live! #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example.

Qualifications / Skills :

• Bachelor's degree in business, hotel / restaurant management or a related field, and / or appropriate combination of education and experience to support on the job effectiveness.
• 3-5 years of catering sales experience, with at least 1-2 years in a management role.
• Prior experience in a similar venue.
• Demonstrated financial acumen; P&L accountability and / or contract-managed service experience
• Must possess strong knowledge of food and wine for menu development.
• Must possess strong knowledge of food and beverage financials, operations procedures, controls and administration, as well as awareness and ability to perform all sales-related functions.
• Solid and proven track record for sales and leadership success.
• Tech savvy, with high proficiency in all Microsoft Office programs.
• Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
• Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
• Self-starter who can work independently and on several tasks / projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
• Ability to communicate effectively both orally and in writing.
• Initiative in identifying and resolving problems timely and effectively.

Other Requirements :

Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight;

must be able to maneuver in an often tightly-quartered environment.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Job Posted by ApplicantPro

Aperion Care International -

SUMMARY : The primary purpose of this job position is to assist in providing exceptional customer service to our residents.

The incumbent will work with all departments to ensure that our residents are receiving the highest caliber of care during their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Develop & maintain a good working rapport with other departments within the facility to assure that daily activities can be performed without interruption.

Create & maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility.

• Greet and maintain positive, friendly relationships with all residents.
• Assists in-room residents by visiting with them, writing letters, running errands, and perform assistance with crafts, projects, etc., as necessary.
• Ensure that rooms are prepared for the arrival of new residents.
• Assist with the distribution of food trays, linens, and ice to residents.
• Manage, maintain, and organize resident property in accordance with polices and standards.
• Responsible for maintaining and managing the laundry schedule for the residents.
• Prepare welcome baskets and farewell baskets for all residents.
• Address any concerns that residents may have with appropriate department heads and leadership.
• Maintain and update daily Admissions Flow sheet.
• Maintain Monthly Concern Reports, ensuring to categorize and analyze potential trends.
• Serve as back-up to the front-desk receptionist to ensure to maintain customer service standards, including answering and directing facility phone calls.
• Greeting and directing guests when they are visiting residents.
• Assuring that resident rooms and common areas are tidy and free of clutter and waste.
• Alerting housekeeping staff when special attention is needed in specific areas.
• May assist in special projects as needed.
• Other duties as assigned.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements below are representative of the knowledge, skill, and / or ability required.

• Must have patience, tact, cheerful disposition & enthusiasm, as well as be willing to handle residents based on whatever maturity level at which they are currently functioning.
• Must be able to read, write, speak, and understand the English language.

PHYSICAL DEMANDS : The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of this position.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times, hostile people within the facility.
• Must be able to push, pull move and / or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move and / or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.
• The noise level in the work environment is usually moderate.

By applying to this job, you are agreeing to our and policiesDESCRIPTION

SUMMARY : The primary purpose of this job position is to assist in providing exceptional customer service to our residents.

The incumbent will work with all departments to ensure that our residents are receiving the highest caliber of care during their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Develop & maintain a good working rapport with other departments within the facility to assure that daily activities can be performed without interruption.

Create & maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility.

• Greet and maintain positive, friendly relationships with all residents.
• Assists in-room residents by visiting with them, writing letters, running errands, and perform assistance with crafts, projects, etc., as necessary.
• Ensure that rooms are prepared for the arrival of new residents.
• Assist with the distribution of food trays, linens, and ice to residents.
• Manage, maintain, and organize resident property in accordance with polices and standards.
• Responsible for maintaining and managing the laundry schedule for the residents.
• Prepare welcome baskets and farewell baskets for all residents.
• Address any concerns that residents may have with appropriate department heads and leadership.
• Maintain and update daily Admissions Flow sheet.
• Maintain Monthly Concern Reports, ensuring to categorize and analyze potential trends.
• Serve as back-up to the front-desk receptionist to ensure to maintain customer service standards, including answering and directing facility phone calls.
• Greeting and directing guests when they are visiting residents.
• Assuring that resident rooms and common areas are tidy and free of clutter and waste.
• Alerting housekeeping staff when special attention is needed in specific areas.
• May assist in special projects as needed.
• Other duties as assigned.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements below are representative of the knowledge, skill, and / or ability required.

• Must have patience, tact, cheerful disposition & enthusiasm, as well as be willing to handle residents based on whatever maturity level at which they are currently functioning.
• Must be able to read, write, speak, and understand the English language.

PHYSICAL DEMANDS : The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of this position.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times, hostile people within the facility.
• Must be able to push, pull move and / or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move and / or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.
• The noise level in the work environment is usually moderate.

By applying to this job, you are agreeing to our and policies