Responsibilities

The Hospitality Associate ensures that residents and guests experience five-star service at this luxury community. This individual is a resident’s point of contact for all requested services.

Serve as the point of contact for all resident requests and ensure all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion.

Requests include, but are not limited to, wake-up calls, appointment reminders, restaurant reservations, RSVPing to community events, assisting with transportation or other reservations, answering questions about the Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.

• Handle all resident and resident family / guest interactions with the highest level of hospitality and professionalism.
• Become familiar with local businesses; provide directions to local staples or attractions, and can provide personalized services through identifying resident preferences.
• Facilitate Community Service Requests.
• Take appropriate initiative; respond and follow through promptly to various needs and requests.
• Perform clerical duties as needed, such as filing, photocopying, and collating.
• Escalate issues to management or other team members as required.
• Knowledgeable about community operations, including services, amenities, and programming.
• Assist in the coordination of the Community’s schedule. This includes, but is not limited to, being aware of Resident Engagement excursions, scheduling appointments for residents, and, when applicable, assisting residents in coordinating transportation.
• Communicate effectively to team members to provide a five-star level of service.
• Create a Welcoming & Caring First Impression for residents and guests.
• Assist residents with the delivery of personal items as needed.
• May perform other duties as needed and / or assigned.

Qualifications

• High school diploma or general education degree (GED); or one (1) to three (3) years of related experience.
• Must be fully vaccinated and provide vaccination record card at time of hire.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Coterie specified training programs.
• Strong communication skills.
• Basic knowledge of computers and technology.
• Ability to effectively problem-solve.
• Ability to work various schedules and shifts as needed.
• Ability to operate a telephone, emergency call system, monitoring board or beeper, and a photocopier.
• Position requires driving responsibilities (may use Company provided vehicle
• and / or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.

Our Story

MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier.

About the Opportunity

Working as part of our hospitality team, Cleaners are responsible for maintaining the cleanliness of our homes.

About You

Our ideal candidate has :

• Knowledge of WHS and good hygiene practices
• Previous experience in Housekeeping / Cleaning is desirable

Bring your passion for quality care and in return, we will provide you with an opportunity to build an outstanding career by expanding and developing your skills.

Wasserman is a global sports, entertainment, and lifestyle marketing agency with expertise in creating connections between brands, properties, talent, and consumers.

Today, Wasserman offers global expertise in Athlete Management, Marketing, and Media. Headquartered in Los Angeles, Wasserman also has offices in New York, Miami, Encinitas, Raleigh, Portland, London, Toronto, Dubai, and Mexico City.

We are looking for a driven and enthusiastic event Associate Director to produce and oversee events from strategy through completion.

You'll aid in enhancing Wasserman’s visibility in the marketplace. This senior role will be responsible for leading the day-to-day operations of a key retainer client in addition to showcasing outstanding, forward-thinking service and organizing memorable high-touch events that meet quality expectations.

Role and Responsibilities :

• Act as a subject matter expert on corporate event management, B2B hosting, hospitality, and relative industry knowledge
• Showcase forward-thinking initiative to identify the best strategic opportunities and deliver best-in-class solutions to the client
• Develop and deliver polished client deliverables and other critical framework materials to support client decision-making
• Oversee multiple direct reports, providing impactful leadership, motivation, direction and support for client objectives and individual career paths;

May also involve freelance support team members and other internal service experts

• Lead responsibility of annual hospitality strategy laddering up to parent partnership strategy and objectives
• Ideation, operations, oversight and delivery of numerous hospitality projects, informed by established hospitality strategy
• Manage large-scale project budgets from initial build through reconciliation
• Maintain a working relationship with existing partners, vendors, and properties on behalf of the client and Wasserman
• Oversee all aspects of the event planning process, including project plans, partner and vendor relationships, event communications, hotel contracts, decor, catering, entertainment, transportation, invitee lists, special guests, gifting and amenities, promotional materials, and more
• Set, communicate and maintain timelines on every project to remain ahead of client expectations
• Research, planning, and execution of site visits on behalf of client and projects
• Manage and oversee event on-site execution, including set-up, staffing, guest logistics, stakeholder communications, vendor organization and problem-solving
• Core knowledge of all Wasserman service offerings, including proactive identification of when to involve related teams in project-related or independent needs
• Collaboration with other Wasserman service teams as necessary based on project need
• Anticipate challenges and proactively handle any arising issues across various entities to ensure flawless execution
• Deliver quality events that meet (and hopefully exceed) client expectations
• Provide feedback and periodic reports to stakeholders as necessary
• Conduct post event evaluations and recaps to showcase event success and ROI
• Understand the landscape of our client’s business / sector, as well as the industry contexts for their investments
• Confidently comprehend the role of hospitality programs as it relates to individual client business objectives and the big picture
• Garner strong client and partner relationships for future events, including possessing a strong working knowledge of Wasserman capabilities to further these opportunities

Requirements

• Robust experience managing multiple direct reports
• Proven experience as an event planner or organizer, preferably in the high-end hosting space
• Impressive portfolio of previously managed events
• Self-starter who requires little to no supervision to meet and carry out event and service responsibilities
• Excellent customer service, time management and communication skills
• Basic sales skills and ability to build productive business / vendor relationships
• Ability to identify and maximize event opportunities
• Ability to prioritize and manage multiple projects independently
• Up-to-date and informed knowledge of the sports and entertainment industries
• High level of initiative and interpersonal skills and ability to work well independently and in a team environment
• Genuine passion for hospitality, events, and hosting
• Negotiation experience
• Strong attention to detail and highly organized
• Proficiency in Microsoft Office applications (extensive expertise in Microsoft PowerPoint and Excel) and knowledge of common event management software
• Understand basics of marketing and promotion techniques
• Ability to assess a situation and quickly recommend solutions
• Working knowledge of project management fundamentals
• Must be able to multi-task and be flexible enough to react under fast-paced, stressful circumstances and tight deadlines
• Must be flexible and willing to travel (multi-day, weekends and short-notice travel expected)

Minimum Years of Experience Necessary :

Minimum 7 years of experience in high-end event management, hospitality, and / or corporate events industry, preferably in sports or entertainment

Minimum Degree(s) and Certification(s) Required :

• Bachelor’s degree in hospitality management, marketing or related field
• Hospitality certification is a plus

Benefits

Base salary range : $100,000 $110,000 plus bonus potential if applicable for role.

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills / training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc.

Overview : Responsibilities :

Responsibilities : Business Expansion

Business Expansion

• Expand high-end catering brands and further develop the long-term catering business plan.
• Expand the high-end catering, banquet, and event market in the local area of New York through various offline and online activities.
• Design a membership service system and regularly organize customer communication salons to maintain customer relationships.

Quality Control Enhancement

• Implement comprehensive quality control throughout the entire process of the catering business to improve service details and service levels.
• Tenant management to effectively increase customer traffic, operational efficiency, and revenue.

Team Building and Talent Development

• Establish a team dedicated to the development and coordination of the 28L catering business.
• Share experience and cultivate a talent pool.

Qualifications :

• More than 10 years of working experience, in hospitality, hotel, restaurant, or event planning industries is required;
• At least 5 years of working experience as a F&B Director, or restaurant General Manager, especially in the hospitality industry with strong culinary and service reputations, lifestyle and / or luxury experience preferred
• Business oriented thinking, has keen market insights and judgment;
• Good communication and coordination skills, detail-oriented, passionate, takes initiative, good leadership skills;
• Bachelor degree or above;
• U.S. work visa or relevant U.S. work permit