Job Title : Help Desk Analyst

Location : 1111 E 60th St Chicago IL 60637

Contract : 3+ Months Extendable

Job Description :

• Provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment.
• This involves logging calls into the problem tracking system and resolving 1st-level and some 2nd-level incidents as well as analyzing problems for routing to appropriate backline support if necessary.
• Will work with backline teams and operations to prevent problems, facilitate problem resolution, and provide overall outstanding customer service.
• Must have strong Customer Service skills, along with strong oral and written communication skills.
• Responsible for software and hardware support. Provides technical advice, guidance, and informal training to customers using hardware and software programs.
• Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
• Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention.

Maintains knowledge database and call tracking database to enhance the quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.

Qualification :

2-5 years of experience supporting Help Desk tickets.

Help Desk Technician, Chicago, IL

This Help Desk Technician position will provide hands-on technical support related to computer systems, hardware, or software.

This Help Desk Technician position require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions.

This role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite and Remote and candidates need to be local in or near Chicago.

Responsibilities :

Monitor the company’s IT ticketing system.

Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.

Escalate higher-level IT issues to IT Manager and assist with solutions as needed.

Research potential software solutions as needed.

Train end users as necessary on the proper use of IT software and equipment.

Perform software and hardware installations and maintenance.

Support new hires with equipment and software purchasing and set-up.

Identify recurring issues and help create solutions.

Review and maintain inventory of IT assets.

Qualifications :

Bachelor’s degree preferred.

Experience using a Helpdesk ticketing system.

1-2 years of general IT support experience.

Strong Customer Services skills and attention to detail is a must.

Strong knowledge of computer systems.

Strong diagnostic and problem-solving skills.

Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.

Excellent people skills (outgoing, approachable, motivated to help), including training end-users.

Ability to work independently or as part of a team.

Ability to conduct research into various computing issues as required.

Keen attention to detail.

Experience supporting a remote workforce.

Ability to multi-task and adapt to changes quickly.

Ability to collaborate across functional teams.

Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.

Must be able to read, write and speak fluent English.

Keywords : Chicago IL Jobs, Help Desk Technician, IT Support, Windows OS, Mac OS, G Suite Products, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting

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11 or email us at [email protected] Click here to submit your resume for this job and others.

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Help Desk Analyst (On-site Chicago)

Jumpstart your career in the dynamic Legal / IT sector with K2 Services as a Help Desk Analyst!

We offer a comprehensive training program to every incoming Help Desk Analyst to be successful in supporting our law firm clients.

K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Help Desk team.

Career opportunities abound both within the Help Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.

The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. In office, we also have a break room stocked with complimentary snacks and beverages as well as weekly catered meals and regular events in-office!

This opportunity is on-site at our office located in Chicago, IL. Training will be on-site the first 2 weeks MON - FRI 800 am to 4 : 30 pm CST for everyone.

• We are looking for After Hours candidates (2nd Shift / Weekends)
• We offer Competitive Pay with Shift Differential during After Hour shifts.
• In-office work expectation Weekdays, but hybrid work on Weekends.

The Help Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools.

This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.

Essential Duties and Responsibilities

• Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
• Provide over-the-phone, email, and chat support.
• Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
• Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue.
• Properly ticketing all customer requests with detailed information regarding the issue reported. Help Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay informits action back to the customer or other support team members.
• Maintain a regular and reliable level of attendance.

Knowledge Skills and Abilities

• High School Diploma or equivalent.
• Strong verbal, written, and typing skills.
• Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Help Desk Analyst’s success.
• Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
• Ability to act independently and make decisions within the scope of the position’s responsibilities.
• Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment.
• Ability to think strategically and analytically to troubleshoot and resolve issues quickly and / or provide successful alternative methods until a permanent resolution can be found.
• Proactive with the ability to identify, define, and perform remote troubleshooting of computer / technical issues through remote control tools while asking pertinent questions.
• Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.

Requirements

Prolonged periods of sitting at a desk and working on a computer

Will require Intune Mobile Device Management software installed on a personal device(s)

K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included.

We are proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status.

Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.

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Position Everywhere Wireless is seeking to hire phone support specialists who will support customers of our Gigabit Internet services.

Potential candidates should have a basic understanding of computer hardware, software, and wireless routers. If you have some knowledge and a strong interest in computers / networking along with customer service skills and experience, we are willing to train advanced skills.

Essential Duties and Responsibilities Configure and troubleshoot wired and wireless network issues for customers over the phone.

Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more.

Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.

Conduct follow-up calls to customers with recent completed service requests or calls Reply to customer email inquiries. Work with customers to sign up for new service and resolve basic billing issues.

Troubleshoot advanced networking protocols within the company network. Qualifications : High School Diploma or equivalent education Requires either previous networking or telephone customer service / support experience A basic understanding of computer hardware and software and consumer wireless routers High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions Must have the ability to solve problems with patience and a positive approach.

Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines. Compensation Salary : $15 - $18 / hour + Bonus Opportunities Health and Dental benefits;

paid vacation, sick leave, and holidays; and more great perks. Powered by JazzHR

Help Desk Analyst At RKON, we’re proud of the culture we’ve created and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998.

Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fast Growth 150 and Inc.

5000 have recognized our company for the tremendous organic growth we’ve achieved. To continue this growth, RKON invests heavily in our employees by offering comprehensive benefits and development, a wellness program and the opportunity to be part of a casual and family-friendly work environment.

Position Profile : We are pursuing IT Help Desk (End User Engineer) professionals who are looking to elevate their career.

This role will provide the opportunity to get hands on experience with the latest bleeding edge technologies. RKON provides an almost limitless potential for upward mobility in the fields of security, networking, and virtualization.

Our Help Desk is viewed as a grooming team for these verticals. The ideal candidate will a strong desire to pursue a career in IT.

Our Help Desk professionals are expected to provide high quality end user support with a strong background in PC support (windows / Mac) and proven experience with Microsoft Office 365.

Must possess above average customer service, organizational, verbal and written skills. Responsibilities Include : Provides world class customer service with a focus on setting a positive and supportive tone with end users Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance Provides Level 1 and 2 support for incidents (problem / issues) or service requests related to hardware, software, mobile devices and network connectivity Records ticket and status information in a timely / accurate fashion Troubleshoots and resolves incidents and / or escalate as required with support vendors and RKON senior support engineers Facilitates resolution of tickets / service requests while meeting or exceeding defined service level expectations Contributes and maintains accurate documentation to provide consistent solutions Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups Completes assigned administrative projects (i.

e. testing and other project related tasks) Other duties as assigned Requirements : A desire to pursue a long-term career in IT, and a strong customer service background.

Preference for one to two years of experience in a Help Desk related role. Excellent teamwork, communications and interpersonal skills Active Directory knowledge - fundamentals.

Professional telephone demeanor with strong customer service skills and attention to detail Excellent multi-tasking skills.

Prioritizes and performs a variety of concurrent tasks with minimal direction Hardware and software support for both desktop / laptop computers and printers Follows company standard hardware and software configurations MS Office (Word, PowerPoint, Excel) skills is required ITIL knowledge or other IT certifications preferred Ability to be punctual and maintain a varied schedule from week to week including rotating off hours coverage (nights / weekends) Familiarity with enterprise systems (server, backup, active directory) and network switches / firewalls a bonus but not required Job Type : Full-time Powered by JazzHR