Help Desk Support Specialist - REMOTE

Full-time

WHO WE ARE LOOKING FOR

Works well with a team. Works hard even when it's not fun. Someone we can trust, rely on, bounce ideas off of and generally have a positive experience with both personally and professionally.

We will work together on day-to-day system support and new projects. There is a steep learning curve but you remain calm and eager to think of solutions.

WHAT YOU NEED TO QUALIFY FOR THE POSITION

  • 2-3 years' hands-on Help Desk or Tech Support experience.
  • One or more certifications Network+, A+ and Microsoft Certifications (MCP or MCSA).
  • Knowledge of network hardware (Switches, Firewalls, RAID, etc..) and protocols (TCP / IP).
  • Knowledge of operating systems. Windows 7, Windows 10, MAC, Server 2008 / 2012 / 2016, and some Linux variants (optional).
  • Knowledge of Office 365 (front and back setup), DropBox and Microsoft Office Suites.
  • Able to work calmly under pressure.
  • Communicates well both verbally and in writing.
  • Plus : Ticketing systems or RMM experience.
  • Preferred : PowerShell or Scripting.
  • Preferred : Loves Comic Con and Rick and Morty

WHAT YOU WOULD DO

  • Provide first-hand tech support to NYC, NJ & DC customers, including troubleshooting and end user training, with fast responses and documentation of your work.
  • Assist engineering team in maintaining stable operation of client networks.
  • Administer equipment, hardware and software upgrades.
  • Administer and maintain end user accounts, permissions, and access rights. Working knowledge of Active Directory and GPO’s experience is a plus.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Develop, document, and train on hardware installation and troubleshooting procedures.
  • Interact and negotiate with vendors and contractors to secure network products and services.
  • Participate in IT projects, such as rollouts and location expansions.
  • BENEFITS :
  • 401(k)
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

SCHEDULE :

Monday to Friday

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