Description

New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland.

We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

Our mission is Improving Lives Through Fitness . We work with passion and integrity, and we always treat others with appreciation and respect.

We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today.

The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand.

Our purpose is to help others be their best. We achieve this through our Five Agreements : Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.

RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening hours through a high level of customer service.

This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager / Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections.

• Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
• Providing a legendary member experience by consistently executing the Five Agreements.
• Delivering unique guest tours through the facility to connect the guest’s fitness needs and goals to our services, equipment, and amenities.
• Engaging with and building genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
• Performing all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
• Having full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
• Contacting prospective members and member referrals via call drives to help them begin their fitness journey with us.
• Reviewing and adhering to all company documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
• Ensuring that the club provides the highest level of customer service and quick response time to member feedback, complaints, and escalating issues to club management as necessary.
• Leading by example and setting expectations for peers.
• Being available to Service and Sales Representatives to address questions and concerns in partnership with the General Manager and Assistant General Manager.
• Efficiently check in and handle routine member service tasks using club systems such as, but not limited to, creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing / cancelling membership agreements, and managing group exercise class reservations.
• Navigating basic questions about membership, services, and billing inquiries.
• Providing a high level of customer service and attentiveness to the member and guest needs.
• Assisting the General Manager in administrative tasks including, but not limited to, billing calls and confirming appointments.
• Performing walkthroughs of the facility to ensure the facility is clean, organized, and to address / cascade facility concerns in a timely manner.
• Taking pride in providing feedback and best practices to team members.
• Providing a clean and organized Welcome Desk at all times.
• Partnering with the General Manager to work on attrition, especially on the retention side of the business.
• Proactively seeking ways to positively influence the member experience.
• Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership.
• Quickly addressing any maintenance or equipment issues that are visible to members.
• Additional duties as assigned.

QUALIFICATIONS & EXPERIENCE

• At least 1 year of face-to-face customer service experience.
• Ability to proficiently use our POS and membership systems, timekeeping, all other computer programs required to meet the business needs of the customer and business objectives
• Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.

Child & Adult AED / CPR certified.

SCHEDULING REQUIREMENTS This full-time position adheres to a weekly rotating opening schedule and working weekend shifts.

The schedule is typically 5 : 00AM - 2 : 00PM unless otherwise noted / advised.

$30 per hour

• Must have an upbeat, warm and positive attitude.
• Embody a passion for delivering impeccable service to all guests.
• Desirous of learning and growing professionally.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose :

As Guest Services Agent, you will provide top quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

Responsibilities / Duties / Functions / Tasks

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Assist other departments, as necessary
• Assist guests regarding hotel facilities in an informative and helpful way
• Other duties as assigned

Qualifications

• Must be flexible, reliable and committed- Attendance for scheduled shifts is crucial
• An eye for details and willingness to follow directions are important
• Ability to work as part of a team
• Delivering great customer service and troubleshooting
• Weekend availability is required

Special Position Requirements

Standing long hours.

Preferences

• Languages are a plus
• Previous Hotel experience

Work Requirements

Work requirements for mental, physical or other important issues which relate to the job)

FRONT DESK AGENT

THE OVERVIEW

At Paramount, we are obsessed in delivering outstanding service through

a personal touch. As a Front Desk Agent, you must be part of ensuring that the

Front Office department is run smoothly ensuring that there is a relentless

desire to wow our customers at every opportunity, ensuring that customers’

needs are exceeded.

WHO ARE WE

Generator is on a

journey. Appropriate, given that we're a shared accommodation lifestyle brand.

The journey began in London, swung through a heap of European capitals on its

way to dominating the world. Generator burst onto the scene in the Americas with

the launch of Generator Miami and Washington DC and most recently took aim at

the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition

of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies.

We, of course, agree.

Our spaces are safe and

seriously social, in the proudest part of the beating heart of the cities we

love. Cultural action, creative pulse and an outstanding way to waste some of

the finite time the universe has given you - that's what Generator offers.

Holds true for staff and visitors equally, and while chic design is always the

backdrop, every Generator in every destination reflects the unique beat of that

city's heart.

BEING YOURSELF is the key to bringing the Generator story

and brand to life.

ABOUT PARAMOUNT

HOTEL NEW YORK

Paramount Hotel is a New York City landmark located

just steps from Times Square. Constructed in the French Renaissance style by

Thomas W. Lamb in 1927, the building reflects the theatrical character of its

neighborhood. The bustle of the street disappears as you step inside - with its

two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it

sets the stage for a hip, indulgent experience. Recently updated but retaining

its historical charm, the Paramount Hotel is standing out as the only hotel

near Broadway NYC with genuine personality.

Kind of a no brainer to take this iconic hotel

with us on our Generator journey. While

making sure to keep its rich character - we are giving it the best parts of our

Generator DNA in order to transform this into a social driven, loud and

welcoming community hot spot (with some kick-ass parties & events, of

course).

What’s the job?

NUTS AND BOLTS OF THE JOB

Take

ownership of the guest journey to ensure that you continuously raise the bar

and create a truly unique Generator experience

Know

your guests and have a passion for independent travel and the road less

travelled

Demonstrate

a passion for delivering outstanding customer service

Be part of a great team within your department that get Generator and

want to be themselves

Make sure our service and approach embody the Generator brand and

culture at all times

• Know your city, its cafés, bars and restaurants, its art, its music
• Ensure you comply with all company policies you have been trained on,

which may include Fire Training and Health & Safety and Food Hygiene

• Be Responsible for all cash handling whilst you are on duty
• Correctly administer the Close of Shift procedures every shift with

100% accuracy and consistency

Naturally this is not intended as an

exhaustive list of duties. Other duties as may be reasonably required will form

part of this job description.

WHAT’S

IN YOUR DNA

Always

love our guests

Passionate

for the hospitality and the youth travel market

Be the

life the party

really, really organised

Keep

cool when the pressure hits

Enjoy a

super-fast pace

Understand

this is a business, be passionate about maximising revenue

creative, innovative and digitally smart

YOUR ROCK STAR EXPERIENCE

Experienced

within a front office hospitality environment

Experienced

working with a Property Management System

Flexible

with regards to shifts available per week (mixture of morning and evening

shifts)

OUR GLOBAL BENEFITS

Birthday holiday

in addition to your yearly holiday allocation

Fertility

Treatment Support Leave - up to three days' paid leave in any one year for an

employee to undergo fertility treatment

Employee Bounty

Program providing opportunities to earn generous financial rewards for new hire

referrals with no cap on number of referrals made

Company

contribution towards gym membership fees for all eligible employees look

good, feel good, work good

Ideas Award -

Quarterly award to double gross basic salary for 1 month to employee with most

2 free nights’

accommodation across any of our Generator x Freehand properties globally

Reduced room rates

for staff as well as friends and family members (we operate in several

locations across Europe & US so your next holiday is sorted)

International

career opportunities so you can travel the world while working with us

win-win!)

Social events,

celebrations calendar & various employee recognition schemes we never

ever need an excuse to let our hair down!

Online learning

tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English, preferably via email.

If you’ve got questions call us, or check www.jobs.staygenerator.com where you

may well find the answers to life, the universe and everything, including why

there are no penguins at the North Pole. We look forward to hearing from you.

Employment

Requirements : Employees must be able to furnish necessary

identification providing eligibility to work in the United States as defined in

the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee

must complete and submit an Employment Eligibility Verification (Form I-9) at

the start of employment. This position does not offer sponsorship of Work

Visas.

Generator x

Freehand is an Equal Opportunity Employer and Drug Free Work Place.

Join Us

and help us achieve our Vision!

Are you a talented multitasker who loves interacting with people? We’re looking for a positive and professional receptionist to be the face of our local business.

You’ll welcome visitors, clients, and fellow employees, answer phone calls and emails, sort and deliver mail, schedule meetings, make travel arrangements, and assist us with other operations as needed.

The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team.

If this sounds like you, apply today! Compensation :

41000 - 46000 yearly

Responsibilities :

• Ensure the security of the building by having visitors follow necessary sign-in protocol
• Respond to incoming phone calls and emails and make sure the right people receive all important information
• Schedule appointments and ensure the business calendar is accurate and up-to-date
• Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
• Handle deliveries and manage incoming and outgoing mail

Qualifications :

• Proficient computer skills and knowledge of Microsoft Office
• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a G.E.D. or equivalent

About Company

We’re a brand built with a purpose : to help businesses and define their company through innovative brand marketing strategies.

Allow our team to refine your brand strategy to help get you noticed by consumers who need you most.

Unicare Home Care is a Home Care Agency located in Brooklyn.

We offer a nurturing work environment, a salary you deserve and plenty of room for growth!

The Front Desk Receptionist is responsible for all incoming calls and individuals. Responsibilities included below and other routine procedures.

You will be front lines of our customer service team and will be required to use your problem-solving skills to resolve customer complaints and inquiries.

• Screening phone calls
• Appointment Scheduling
• Scanning
• Data Entry
• Filing

$19.00-$23.00

Requirements

• Must have 1 year receptionist / customer service experience
• Excellent computer skills
• Highly organized with strong attention to detail
• Must be fully vaccinated against COVID-19
• Bilingual (Spanish)
• Responsible / Punctual

Benefits

Paid Time Off

Schedule

8-hour shift Monday-Friday (9am-5pm)

Work Location : One location

If interested, please send your resume [email protected] and salary requirements. Must be able to provide proof of COVID-19 vaccine.