Town Sports International Jobs (5)

Description

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland.

We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

Our mission is to Improve Lives Through Fitness . We work with passion and integrity, and we always treat others with appreciation and respect.

RESPONSIBILITIES

The Personal Trainer focuses on providing a positive fitness experience relevant to our member's specific goals (S.M.A.R.

T. goals) through scientifically based, personally tailored fitness programs. The Personal Trainer creates value in our fitness programs and member experience through one-on-one personal training, small group training and member engagement activities including, but not limited to, fitness floor member engagement, relevant fitness special events, external fitness education and outreach.

The Personal Trainer drives retention through motivation, accountability, consistency and knowledge-based fitness programs where growth and results are a main focus.

This applies to both the member experience and their personal training business.

• Providing a legendary member experience as a NYSC club ambassador by providing service and solutions to meet the needs of the member and the business.
• Reviewing and adhering to all NYSC and our family of brands documents including but not limited to policies and procedures, employee handbook, state supplements, codes of conduct, etc.
• Properly utilizing all fitness tools provided.
• Maintaining client programs and fitness assessment forms; proper storing in home facility.
• Maintaining PT certifications and necessary continuing education credits.
• Being on time for all shifts.
• Creating smart goal action plans to meet individual goals for revenue, sales and retention.
• Quickly addressing any member issues, questions or concerns regarding their fitness programs, including cancel requests, suspensions and transfers and escalate issues to management appropriately.
• Quickly addressing any maintenance or equipment issues that are visible to members.
• Making sure that fitness equipment is maintained and fitness floor meets or exceeds safety and functional standards.
• Completing all administrative tasks including, but not limited to, scheduling PT sessions two weeks in advance, rescheduling all canceled appointments, updating availability monthly, and following session authorization policies.
• Proficiency in the use of our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and NYSC and our family of brands.
• Partnering with Fitness Leaders, and the Operations / Sales team to meet new members and prospects, to evaluate their needs to provide fitness services at POS.
• Regularly partnering with Fitness Leader for direction, coaching and feedback.
• Successfully navigating through basic IT platforms.
• Hitting and exceeding all revenue, session and sales targets reflecting a consistent month over month growth.
• Engaging with members, clients and peers through internal and external prospecting activities.
• Working closely with clients, maintaining accountability by keeping in contact with clients outside of training appointments.
• Delivering safe and effective fitness programs followed with documented mid-program fitness assessments.
• Working with individual clients around their specific needs, goals and schedules to prescribe a tailored fitness program to gain the best result.
• Must meet and maintain monthly and quarterly production minimums for specified PT professional job role.
• Additional duties as assigned.

QUALIFICATIONS & EXPERIENCE

• H.S, Diploma or GED equivalent.
• Bachelor’s degree helpful, but not required in Exercise Physiology, Kinesiology, Recreation or P.E. related field.
• Previous personal training experience not required, but if available corporate gym setting preferred.
• Active Child & Adult AED / CPR required.
• Basic computer literacy.
• Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary and ability to demonstrate other exercise movements as part of a personal fitness workout.

The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.

• Good technical (fitness programming) skills and time management skills.
• Must have and maintain active NYSC and our family of brands approved Certified Personal Trainer (CPT) from one of the following :

APPROVED LIST OF PERSONAL TRAINING CERTIFICATIONS AT NYSC REQUIRED FOR HIRE

• ACE American Council on Exercise
• ACSM American College of Sports Medicine
• NASM National Academy of Sports Medicine
• NSCA National Strength and Conditioning Association
• AAPT American Academy of Personal Training
• AAPTE Academy of Applied Personal Training Education
• NPTI National Personal Training Institute
• WITS World Instructor Training Schools
• NCSF- National Council on Strength and Fitness
• AFAA Aerobics and Fitness Association of America
• ISCA-International Strength and Conditioning Association
• ISSA International Sports Sciences Association
• NFPT National Federal of Professional Trainers
• IFPA International Fitness Professionals Association
• NESTA National Exercise & Sports Trainers Association
• NCEP - National College of Exercise Professionals
• Pro-PTA
• The Cooper Institute
• The Swedish Institute
• NCCPT
• Additional Personal Training certifications may be accepted with approval from the Regional Fitness Director

SCHEDULING REQUIREMENTS

• Open schedule availability; including, but not limited to, early or late shifts and weekends.
• Each work week may be comprised of the following : Training sessions, Lead Generation, Business Management (administrative duties, meetings, call drives, maintaining fitness floor cleanliness), Fitness Orientations (upon assigned by Fitness Leader or self scheduled).

Description

New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland.

We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

Our mission is Improving Lives Through Fitness . We work with passion and integrity, and we always treat others with appreciation and respect.

We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today.

The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand.

Our purpose is to help others be their best. We achieve this through our Five Agreements : Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.

RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening hours through a high level of customer service.

This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager / Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections.

• Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
• Providing a legendary member experience by consistently executing the Five Agreements.
• Delivering unique guest tours through the facility to connect the guest’s fitness needs and goals to our services, equipment, and amenities.
• Engaging with and building genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
• Performing all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
• Having full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
• Contacting prospective members and member referrals via call drives to help them begin their fitness journey with us.
• Reviewing and adhering to all company documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
• Ensuring that the club provides the highest level of customer service and quick response time to member feedback, complaints, and escalating issues to club management as necessary.
• Leading by example and setting expectations for peers.
• Being available to Service and Sales Representatives to address questions and concerns in partnership with the General Manager and Assistant General Manager.
• Efficiently check in and handle routine member service tasks using club systems such as, but not limited to, creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing / cancelling membership agreements, and managing group exercise class reservations.
• Navigating basic questions about membership, services, and billing inquiries.
• Providing a high level of customer service and attentiveness to the member and guest needs.
• Assisting the General Manager in administrative tasks including, but not limited to, billing calls and confirming appointments.
• Performing walkthroughs of the facility to ensure the facility is clean, organized, and to address / cascade facility concerns in a timely manner.
• Taking pride in providing feedback and best practices to team members.
• Providing a clean and organized Welcome Desk at all times.
• Partnering with the General Manager to work on attrition, especially on the retention side of the business.
• Proactively seeking ways to positively influence the member experience.
• Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership.
• Quickly addressing any maintenance or equipment issues that are visible to members.
• Additional duties as assigned.

QUALIFICATIONS & EXPERIENCE

• At least 1 year of face-to-face customer service experience.
• Ability to proficiently use our POS and membership systems, timekeeping, all other computer programs required to meet the business needs of the customer and business objectives
• Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.

g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.

Child & Adult AED / CPR certified.

The schedule is typically 5 : 00AM - 2 : 00PM unless otherwise noted / advised.

Description

New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland.

We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

Our mission is Improving Lives Through Fitness . We work with passion and integrity, and we always treat others with appreciation and respect.

We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today.

The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand.

Our purpose is to help others be their best. We achieve this through our Five Agreements : Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.

RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening hours through a high level of customer service.

• Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
• Providing a legendary member experience by consistently executing the Five Agreements.
• Delivering unique guest tours through the facility to connect the guest’s fitness needs and goals to our services, equipment, and amenities.
• Engaging with and building genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
• Performing all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
• Having full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
• Contacting prospective members and member referrals via call drives to help them begin their fitness journey with us.
• Reviewing and adhering to all company documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
• Ensuring that the club provides the highest level of customer service and quick response time to member feedback, complaints, and escalating issues to club management as necessary.
• Leading by example and setting expectations for peers.
• Being available to Service and Sales Representatives to address questions and concerns in partnership with the General Manager and Assistant General Manager.
• Efficiently check in and handle routine member service tasks using club systems such as, but not limited to, creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing / cancelling membership agreements, and managing group exercise class reservations.
• Navigating basic questions about membership, services, and billing inquiries.
• Providing a high level of customer service and attentiveness to the member and guest needs.
• Assisting the General Manager in administrative tasks including, but not limited to, billing calls and confirming appointments.
• Performing walkthroughs of the facility to ensure the facility is clean, organized, and to address / cascade facility concerns in a timely manner.
• Taking pride in providing feedback and best practices to team members.
• Providing a clean and organized Welcome Desk at all times.
• Partnering with the General Manager to work on attrition, especially on the retention side of the business.
• Proactively seeking ways to positively influence the member experience.
• Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership.
• Quickly addressing any maintenance or equipment issues that are visible to members.
• Additional duties as assigned.

QUALIFICATIONS & EXPERIENCE

• At least 1 year of face-to-face customer service experience.
• Ability to proficiently use our POS and membership systems, timekeeping, all other computer programs required to meet the business needs of the customer and business objectives
• Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.

g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.

Child & Adult AED / CPR certified.

SCHEDULING REQUIREMENTS This full-time position adheres to a weekly rotating opening schedule and working weekend shifts.

The schedule is typically 5 : 00AM - 2 : 00PM unless otherwise noted / advised.

Description

New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland.

We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

Our mission is Improving Lives Through Fitness . We work with passion and integrity, and we always treat others with appreciation and respect.

We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today.

The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand.

Our purpose is to help others be their best. We achieve this through our Five Agreements : Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.

RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening hours through a high level of customer service.

This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager / Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections.

• Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
• Providing a legendary member experience by consistently executing the Five Agreements.
• Delivering unique guest tours through the facility to connect the guest’s fitness needs and goals to our services, equipment, and amenities.
• Engaging with and building genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
• Performing all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
• Having full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
• Contacting prospective members and member referrals via call drives to help them begin their fitness journey with us.
• Reviewing and adhering to all company documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
• Ensuring that the club provides the highest level of customer service and quick response time to member feedback, complaints, and escalating issues to club management as necessary.
• Leading by example and setting expectations for peers.
• Being available to Service and Sales Representatives to address questions and concerns in partnership with the General Manager and Assistant General Manager.
• Efficiently check in and handle routine member service tasks using club systems such as, but not limited to, creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing / cancelling membership agreements, and managing group exercise class reservations.
• Navigating basic questions about membership, services, and billing inquiries.
• Providing a high level of customer service and attentiveness to the member and guest needs.
• Assisting the General Manager in administrative tasks including, but not limited to, billing calls and confirming appointments.
• Performing walkthroughs of the facility to ensure the facility is clean, organized, and to address / cascade facility concerns in a timely manner.
• Taking pride in providing feedback and best practices to team members.
• Providing a clean and organized Welcome Desk at all times.
• Partnering with the General Manager to work on attrition, especially on the retention side of the business.
• Proactively seeking ways to positively influence the member experience.
• Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership.
• Quickly addressing any maintenance or equipment issues that are visible to members.
• Additional duties as assigned.

QUALIFICATIONS & EXPERIENCE

• At least 1 year of face-to-face customer service experience.
• Ability to proficiently use our POS and membership systems, timekeeping, all other computer programs required to meet the business needs of the customer and business objectives
• Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.

Child & Adult AED / CPR certified.

SCHEDULING REQUIREMENTS This full-time position adheres to a weekly rotating opening schedule and working weekend shifts.

The schedule is typically 5 : 00AM - 2 : 00PM unless otherwise noted / advised.

Description

New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland.

We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

Our mission is Improving Lives Through Fitness . We work with passion and integrity, and we always treat others with appreciation and respect.

We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today.

The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand.

Our purpose is to help others be their best. We achieve this through our Five Agreements : Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.

RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening hours through a high level of customer service.

This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager / Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections.

• Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
• Providing a legendary member experience by consistently executing the Five Agreements.
• Delivering unique guest tours through the facility to connect the guest’s fitness needs and goals to our services, equipment, and amenities.
• Engaging with and building genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
• Performing all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
• Having full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
• Contacting prospective members and member referrals via call drives to help them begin their fitness journey with us.
• Reviewing and adhering to all company documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
• Ensuring that the club provides the highest level of customer service and quick response time to member feedback, complaints, and escalating issues to club management as necessary.
• Leading by example and setting expectations for peers.
• Being available to Service and Sales Representatives to address questions and concerns in partnership with the General Manager and Assistant General Manager.
• Efficiently check in and handle routine member service tasks using club systems such as, but not limited to, creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing / cancelling membership agreements, and managing group exercise class reservations.
• Navigating basic questions about membership, services, and billing inquiries.
• Providing a high level of customer service and attentiveness to the member and guest needs.
• Assisting the General Manager in administrative tasks including, but not limited to, billing calls and confirming appointments.
• Performing walkthroughs of the facility to ensure the facility is clean, organized, and to address / cascade facility concerns in a timely manner.
• Taking pride in providing feedback and best practices to team members.
• Providing a clean and organized Welcome Desk at all times.
• Partnering with the General Manager to work on attrition, especially on the retention side of the business.
• Proactively seeking ways to positively influence the member experience.
• Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership.
• Quickly addressing any maintenance or equipment issues that are visible to members.
• Additional duties as assigned.

QUALIFICATIONS & EXPERIENCE

• At least 1 year of face-to-face customer service experience.
• Ability to proficiently use our POS and membership systems, timekeeping, all other computer programs required to meet the business needs of the customer and business objectives
• Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.

g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.

Child & Adult AED / CPR certified.

SCHEDULING REQUIREMENTS This full-time position adheres to a weekly rotating opening schedule and working weekend shifts.

The schedule is typically 5 : 00AM - 2 : 00PM unless otherwise noted / advised.