Assist the Director of Front Office in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate / franchise policies and procedures while meeting / exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Qualifications

• High school diploma required, college degree preferred.
• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs.

Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Close out guest accounts at time of check out.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.

Accept and record vouchers, traveler's checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator.

Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.

Remain calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other associates.

Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.

Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.

Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Description

SECTION 1 : Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering

telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2 : Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

SECTION 3 : Experience Requirements

One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4 : Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs Able to communicate effectively in English, both verbally and in writing
• Mathematical and / or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5 : Supervisory Responsibilities :

• This position has no supervisory responsibilities.

Please do not call the clinic and read until the end.

CAMPBELL HEALTH CENTER IS EXPANDING!

We are in search of a receptionist! We are in search of an outgoing and responsible team member who will be the face of the office when the patient makes contact.

We offer a competitive salary, health insurance and paid time off, and bonus / incentive with production.

Attributes We Are Looking For

• A deep love for natural healthcare
• An Attitude of Gratitude
• Obsessive Commitment to TIME and punctuality
• Obsessive Commitment to Excellence
• Growth - Strive to become Better Every Day
• Hungry - Ambition, Drive and gumption
• Extreme Ownership - Own it all, good and bad, all of it
• Sparks Speed- DO IT QUICKLY
• Courageous : SPEAK UP
• Reliable : Be someone others can count on
• Resourceful : Figure it out mentality
• Consistent : Regardless of the situation

Requirements

• Minimum High school graduate
• 2-5 years of experience is preferred but not required
• Strong communication and time management skills
• A great attitude and desire to serve others
• Bilingual : Spanish - spoken and written preferred but not required

Compensation : $38,000

$38,000

Responsibilities :

• Ensure the security of the building by having visitors follow necessary sign-in protocol
• Assist with other administrative tasks, such as data entry, copying, filing etc.
• Take incoming phone calls and respond to emails and ensure the appropriate people receive all relevant information
• Handle deliveries and manage incoming and outgoing mail
• Welcome fellow employees, clients, and visitors when they enter the building and give them any pertinent information or directions

Qualifications :

• Has experience answering telephone calls and troubleshooting stressful situations
• Displays impeccable interpersonal, time management, organizational, and customer service skills
• Has previous experience with word processing programs and basic computer skills
• 1+ year of front desk receptionist experience or related job experience preferred
• Minimum High school graduate
• 2-5 years of experience is preferred but not required
• Strong communication and time management skills
• A positive attitude and desire to serve others
• Bilingual : Spanish - spoken and written preferred but not required

About Company

We are a comprehensive clinic that specializes in the treatment of chronic pain, regenerative medicine, and the treatment of neuropathy.

Description

Full-time and Part-Time Positions Available.

Blossom Hotel Houston is the newest luxury property located in the heart of Bayou City. Whether traveling for business or leisure, you will enjoy the lunar-inspired property for its stellar culinary offerings, luxurious amenities and services, spacious guestrooms, a rooftop pool with expansive views, and a plethora of event and meeting spaces fit for every occasion.

Conveniently located, guests can enjoy the diversity of Houston by exploring via a complimentary Mercedes-Benz shuttle to nearby attractions such as NRG Stadium, Texas Medical Center, the Houston Zoo, Museum District, Rice University / Rice Village, and numerous world-class restaurants.

Note : within 3 miles radius and subject to availability)

Blossom Hotel Houston is proud to be in the Top 3 of all Houston hotels on both TripAdvisor and Expedia, demonstrating its commitment to excellence and exceptional hospitality.

Crescent Hotels & Resorts stands out in our industry because of our passion for our people and the culture of hospitality.

Our full-time associates enjoy competitive salaries and a generous benefit package including :

• Medical, Dental and Vision Insurance
• 401(k) with Company Match
• Paid vacation and personal time
• 7 paid holidays per year
• Membership in an exclusive employee travel program with special rates at Crescent Hotels

We believe in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience.

We offer professional development, mentoring and training to help you get to where you want to go.

We can’t wait to welcome you to the Crescent / Blossom team. Apply today!

Who Are We?

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far.

At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs.

We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives.

Do you want to be a part of our life changing team?!

Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the first impression and final memory for the interactions at Jefferson.

Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns;

process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies.

Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.

What You’ll Do

• Provide excellent customer service to patients
• Be the first impression welcoming patients to the office and the final friendly face they see after their visit
• Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned

Who We’re Looking For

• Someone dedicated to going above and beyond to ensure the best customer service and experience
• Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
• Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

The Perks!

• Competitive pay and bonus structure starting salary $12 / hour and bonuses of up to $800 / month*!
• New Grads welcome!
• Growth and advancement opportunities for leadership roles
• Vacation and PTO
• $25,000 of Company-paid Life Insurance
• Wide variety of additional benefits including :
• Medical
• Dental
• Vision
• Short-term and Long-term Disability
• Health Saving Account
• Flexible Spending Account
• Dependent Care Spending Account
• Supplement Life Insurance for you or your dependents
• 401(k)
• Accident
• Critical Illness
• Identity Protection
• Team Member Assistance Program

Basic Qualifications

• Customer service experience
• High School Diploma or equivalent required
• Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word

Preferred Qualifications

• Dental office management experience, especially in a multi-specialty office, highly preferred
• Knowledge of Dentrix and Dolphin dental software
• CPR-BLS, RDA, or other related dental certifications