PRIMARY PURPOSE :

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals / departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES :

• Able to effectively communicate in English, in both written and verbal forms
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, telephone, copier, fax machine
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Knowledge of accommodations room capacities and amenities
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS :

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays

PREFERRED :

• Post-secondary education
• Six (6) months previous cash handling experience
• One (1) year face to face guest service experience
• Bilingual, with English as the primary or secondary language
• Experience in a similar resort setting
• Experience in sales

The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Front Desk Customer Service

• Warmly greets members and guests as they enter and leave the club.
• Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
• Checks in members and verifies membership; signs up members for group fit or ultimate classes.
• Registers prospective members and directs them to the membership department.
• Addresses members’ questions or direct them to the appropriate individual for better assistance.
• Sells supplements, apparel and other UFC GYM retail items to members.
• Rings up purchases on the POS system and provides accurate change.
• Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
• Responds professionally to requests and inquiries from guests, members, and staff.
• Provides information to members regarding special club events.
• Immediately reports or escalates to management any unsafe conditions or emergency situations.

Administrative

• Keeps front desk and lobby neat and clean at all times.
• Performs opening and closing procedures for the front desk, as assigned.
• Attends monthly meetings or other scheduled meetings.
• Assist with inventory or product pricing, as needed.
• Calls all past due members regarding late dues and down payments.

ORGANIZATION RELATIONSHIPS : The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.

REQUIRED QUALIFICATIONS :

1) Knowledge, skills & abilities :

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus
• Understands and follows oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail
• Must be a team player and possess a can-do attitude
• Adhere to meal and rest break periods and must clock in and out for all shift times

2) Minimum certifications / educational level :

• High school diploma or GED required.
• Current CPR / AED certification

3) Minimum experience :

• Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry
• Experience with multiple phone lines preferred
• Basic computer skills

4) Physical Requirements :

• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl
• Occasionally lift and / or move up to 25 pounds
• Ability to stand and remain on your feet for a full shift

This position description intends to describe the general nature and level of work being performed by people assigned to this job.

It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

Ensure complete guest satisfaction and provide all guests with a successful experience during their stay, thru check-in and checkout, and by providing information and services in order to both meet and exceed guest needs and expectations.

All duties are to be performed in accordance with departmental and property policies, practices and procedures

Job Focus :

Focus is on, but not limited to the following :

• Check guests in and out of the hotel in a confident, professional and friendly manner.
• Complete all checklist items for the appropriate shift
• Review special requests / needs and assist with the pre-blocking of rooms / suites
• Maintain complete knowledge of :
• all hotel offerings, services and hours of operation
• all hotel restaurant food concepts, menu, dress code and ambiance
• all hotel day / nightlife concepts, menu, dress code and ambiance
• all hotel room types / names, layout, amenities and locations
• all hotel room rates, special packages and promotions
• daily arrival & departure lists
• scheduled daily group activities, names and location of meeting / banquet rooms
• local events, attractions, holiday schedules
• Performs various administrative tasks assigned by Hotel Managers and Director of Front Office
• Assist the Hotel Managers with daily MOD responsibilities and support the Front Desk Representatives and Guest Service Agents

Desired Qualifications :

• One (1) to Two (2) or more years of experience in a similar role preferred
• VIP, Front Desk, Hotel experience required
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired
• High School Diploma or equivalent is required
• Must have the ability to effectively communicate in English, both written and verbal forms
• A professional demeanor and attire is to be maintained at all times
• Must have strong interpersonal and organizational skills
• Must have an outgoing personality and possess strong attention to detail skills
• Consistently offer professional, friendly and engaging service
• Must be able to perform and strive in a team environment
• Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
• An intermediate to proficient understanding of Computer systems such as : Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
• Able to work a flexible schedule, including weekends and holidays
• Multi-lingual is desired
• Must be able to obtain an Alcohol Awareness Card
• A valid Nevada Gaming License is required and must be obtained before entering this position
• Must be 21 years of age or older

Description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards :

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and / or has a bell person accompany him / her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

REQUIRED SKILLS AND ABILITIES :

• Must be available to work a flexible schedule to include nights, holidays and weekends.
• Previous hotel front desk experience preferred.
• Must have previous customer service experience. Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to pitch-in and help co-workers with their job duties and be a team player.
• Must be able to withstand prolonged periods of standing and / or walking.
• Ability to lift at least 50 lbs.
• Marriott Experience and knowledge of FOSSE is a plus

Job Details :

• This is a night shift - 11pm - 7 : 30 am
• Full time
• 19.25 per hour

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple : to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe.

Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine :

• As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout.
• You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact :

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier / money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and / or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring :

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

How You'll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Travel + Leisure Co. benefits include :

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected]

com , including the title and location of the position for which you are applying.