MGM Resorts International Jobs (28)

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission : To entertain the human race.

PRIMARY PURPOSE :

It is the primary responsibility of the Banquet Supervisor to oversee all aspects of day-to-day banquet services.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Work directly with Banquet Managers on staffing ratios, room lay outs, menu implementation and operation of events as well as closely work with the Catering Manager regarding service of events.
• Review Banquet Event Order and understand the event as planned by the client and catering manager; create diagrams for events.
• Prepare back of house strike sheets for events requiring equipment for service and prepare server assignments for each event.
• Communicate with support departments to finalize details relating to food, beverage, equipment, power and room set up for all responsible events;

oversee the Banquet service staff and ensure they are following department, property and corporate policies and procedures.

Manage Human Resource responsibilities for specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensure quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.

MINIMUM REQUIREMENTS :

• High school diploma or equivalent
• Two (2) years of experience in catering and banquets or related field
• Work varied shifts, to include weekends and holidays

PREFERRED :

• Bachelor’s degree
• Two (2) years of experience as a banquet supervisor / captain in an operation of similar size and scope or manager / director experience in a smaller, luxury property
• Four (4) years of experience in catering and banquets or related field

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission : To entertain the human race .

PRIMARY PURPOSE :

It is the primary responsibility of the Food Server to take and deliver customer orders, maintain tables, guest satisfaction, and finalize checks.

The food server is also responsible for performing side work and general cleaning of assigned stations.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Greet guests in a positive, friendly manner and make them feel welcome
• Knowledgeable of selling techniques and service delivery of menu items of every course and both non and alcoholic beverages
• Maintain table cleanliness utilizing a silent service approach
• Itemize bills correctly and efficiently secure payment
• Maintain cleanliness and stock of assigned areas, side stations, tables, and Point of Sale (POS) stations
• Anticipate the guests’ needs and respond appropriately with a sense of urgency
• Communicate with management, chefs, and culinary staff to fulfill and address any issues or needs requested by guests and or other employees

MINIMUM REQUIREMENTS :

Work varied shifts, including weekends and holidays

CERTIFICATIONS, LICENSES, REGISTRATIONS :

• Health Card Food Handler Card
• Alcohol Awareness Card

KNOWLEDGE, SKILLS, AND ABILITIES :

• Knowledgeable of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes
• Knowledgeable of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, coolers, slicers, and beverage machines
• Knowledge of health, safety, and sanitation regulations
• Knowledgeable of computers and Point of Sale (POS) systems
• Able to effectively communicate in English, in both written and verbal forms
• Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission : To entertain the human race.

POSITION SUMMARY :

The primary responsibility of the Receptionist is to perform a variety of clerical and administrative duties. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Greet guests in a friendly and professional manner
• Answer multi-line phone systems and direct calls to the appropriate staff / department
• Respond to all general e-mail correspondence from guests and staff
• Schedule conference calls and meetings for office staff
• Maintain all office equipment as needed and coordinates repairs
• Work closely with the functional department groups as necessary
• Ensure that the Receptionist area is clean and looks neat for all incoming guests
• Inform management of all guest issues, needed supplies or equipment related issues
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES :

• Able to effectively communicate in English, in both written and verbal forms
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS :

Work varied shifts, to include weekends and holidays

PREFERRED :

• High School diploma or equivalent
• Experience working in a similar resort setting

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission : To entertain the human race.

Pool Receptionists are responsible for responding to cabana request emails, creating the booking in our reservation system, maintaining the cabana books, welcoming the cabana guests to the MGM Grand Pool, seating guest in assigned cabana / gazebos and assisting the cabana servers with any reservations the guests may require.

• Maintain complete knowledge of all hotel features, services, attractions, amenities, locations and hours of operation, all hotel restaurants, food concepts, menu price ranges, dress codes and ambiance, shows, showrooms, layout, staging, costumes, and show themes as well as all competitors’ facilities.
• Responsible for ensuring that all guest emails requesting cabanas are responded to in a timely and professional manner.
• Utilize the Opera reservation system to confirm cabana bookings.
• Utilize Infogensis PMS in order to process rentals.
• Follow up with guests 1 week prior / day prior to confirm their reservation and inquire if they have any special requests.
• Responsible for answering phones and assisting with guest inquires.
• Ensure overall safety of guests in pool area.
• Coordinate daily cabana booking arrangements.
• Follow the service standards listed below : Provide a warm and sincere greeting welcoming each guest, maintaining eye contact throughout the conversation.

Use guest name at least twice during guest interaction. If guest name is not available, use Sir / Ma’am.Be knowledgeable of our property, sister properties, and city.

Look sharp, don’t forget to smile (you will project more confidence and pride in your job).Show a sense of urgency. Let the guest know that they are your top priority.

Offer the guest additional services. Anticipate guest needs by listening carefully for clues provided by the guest. Be familiar with services offered by the hotel.

Thank the guest. Thank you for choosing MGM Resorts International. Please enjoy your stay. Create a lasting impression with your guest and build rapport.

• Identify yourself by name to guest.
• Provide guests with information regarding cabana amenities and pool facility at time of check- in.
• Anticipates guest’s needs, respond promptly and acknowledge all guests at all times.
• Maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guest and team members alike.
• Work closely with pool and cabana servers to ensure that the highest level of service is provided to cabana guests.
• Maintain guest check- in area. Ensure that it is clean, tidy and presentable at all times.
• Assist in the sale of cabanas by verbally conveying the benefits of renting a cabana to hotel guests.
• Notify supervisor of any unsafe conditions or items in need of repair.
• Respect the privacy and anonymity of any celebrities that might utilize cabanas.
• Perform other job related duties as directed by pool management staff.
• Perform all other job related duties as requested.

Required :

• Minimum age of 18 years.
• Be comfortable handling money transactions.
• It is the responsibility of the Pool Receptionist to be the main point of contact with our pool guests from initial email request to day of cabana reservation.
• Pool Receptionists are in charge of responding to cabana request emails, creating the booking in our reservation system, maintaining the cabana books, welcoming the cabana guests to the pool, seating guest in assigned cabana / gazebos and assisting the cabana servers with any reservations the guests may require.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

Preferred :

• Some college.
• At least 1 year of previous experience in a reception setting and is able to learn all the pertinent aspects of daily pool operations including the ability to enforce rules in a courteous and professional manner.
• Previous experience working in a similar resort setting.
• This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

PRIMARY PURPOSE :

It is the primary responsibility of the Houseperson to assist the Guestroom Attendants.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

Ensure that assigned areas are kept clean and neat

Clean ash urns constantly, clean and dust lamps, mirrors, pictures, etc; mop and clean all marble or tile floors in assigned area

Deliver requested items, such as refrigerators, pillows, rollaways, cribs, etc., to guest rooms

Empty all trash and linen from the Guest Room Attendants’ carts as needed

Maintain inventory levels, deliver supplies to assigned lockers, and stock it

Follow Quick Flood Response procedures, safety procedures, general clean, pull room procedures, and quarterly mattress-flipping procedure

Clean restrooms in assigned areas, vacuum all halls, lobbies, and edges; clean all hall railings, marks on wallpaper, stairwells, and lockers

MINIMUM REQUIREMENTS :

Work varied shifts, to include weekends and holidays

PRIMARY PURPOSE :

As a Maintenance Engineer, you will be responsible for the maintenance of the property. You will also set the stage for guest experience with your welcoming smile and service.

By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

Install, operate, maintain, and repair all building automation systems (BAS) and equipment

Troubleshoot and repair mechanical equipment including heating, ventilation, air conditioning equipment, fan coils, chillers, pumps, boilers, water softener systems, cooling towers, and energy management systems

Work with power ranging from low to medium voltages

Operate scissor and boom lifts and climb ladders to access elevated areas such as ceilings and catwalks

Troubleshoot HVAC systems

Operate and maintain appropriate tools and equipment daily for troubleshooting on site

Maintain a constant awareness of safety and accident prevention, including safely operating lifts

Drive and operate company vehicles to and from various MGM Resorts International properties where applicable

Maintain a constant awareness of safety and accident prevention, including safely operating lifts

Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

The Analyst, Marketing Analytics, collaborates with the team to analyze the performance of marketing efforts across MGM’s database and direct marketing in support of acquisition, retention and reactivation of marketing campaigns with a focus on competitive market analytics, engagement trends, booking behaviors, campaign effectiveness, and more for MGM Resorts’ portfolio.

The Analyst will provide actionable insights and recommendations to maximize offer / campaign profitability, share of wallet, customer retention and loyalty, and revenue opportunities to drive business performance.

This individual will support a world-class Marketing Analytics team and help define its required technology and toolset.

As part of our team, you’ll work with professionals at our portfolio of casino resorts across North America as well as those in the corporate executive level to implement analytics initiatives that move the business forward.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

Analyzes complex data sets and extracts key insights using various economic, financial, customer, and marketing methodologies

Synthesizes data, insights, and consumer research to create presentations that make fact-based recommendations

Collaborates with the Marketing Analytics team to communicate recommended approaches to senior leaders, and anticipate the future needs of our customers

Builds event proformas and conducts post-analysis for casino events, promotions, and shows

Performs ongoing analysis of segment and offer performance

Prepares for and participates in monthly marketing reviews with property and Marketing COE teams

Visits properties regularly and participates in marketing strategy meetings

Identifies business requirements and collaborates with the Enterprise Reporting team in the pass-off of requirements for execution and BI / IT development

Develops analytics capabilities across aligned functional areas and properties

Reviews findings with and makes recommendations to the EA leadership and business partners

Balances new insight against current projects and continually seeks innovation through ongoing networking and research efforts

MINIMUM REQUIREMENTS :

Bachelor's degree or equivalent experience.

At least (1) one year of experience in Marketing Analytics with experience in driving business performance through operational insights and analytics

CERTIFICATIONS, LICENSES, REGISTRATIONS :

Gaming license(s) in applicable jurisdictions

Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES :

Intermediate proficiency with Microsoft Excel

Understanding of traffic drivers, data visualization, problem solving, preferred HTML or JavaScript, and adaptation skills to work with various web and channel management tools

Ability to anticipate situations, tools needed, and obstacles through critical thinking and review of business performance

Ability to listen effectively, process information, ask appropriate questions for clarification and execute tasks accordingly

Ability to work in a high-stress, fast-paced environment managing multiple projects and personnel simultaneously. Must possess ability to prioritize conflicting duties and maintain timeline integrity for projects and tasks

Must possess excellent communication skills and demonstrate ability to resolve all situations in a professional manner

Ability to appropriately manage confidential departmental and corporate information

Must have excellent written, verbal and public presentation communication skills

Must have initiative and strive for continuous improvement. Proven ability to participate in implementing innovative ideas, projects and business solutions

Clear understanding of change management preferred. This should include participating in the development or implementation of solutions which require comprehensive shifts in operational practices

Ability to gather process information and make recommendations and decisions based on data and findings

Ability to produce high quality work products, with consistency, accuracy and completeness

Ability to self-manage while consistently exercising good judgment and maturity

Maintain a professional, neat and well-groomed appearance, adhering to MGM Resorts International standards

Work varied shifts, including weekends and holidays where needed

Excellent customer service skills

PRIMARY PURPOSE :

As a Parking Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Warmly greet all arriving guests at the Valet Entrance while providing courteous, efficient, and enthusiastic valet parking services
• Collect a vehicle claim check and retrieve the guest’s vehicle for their departure
• Accommodate guests requiring special assistance and aid
• Report issues and / or potential problems to security or immediate supervisor to avoid traffic congestion and delays at the valet entrance
• Assist in regulating the movement and flow of vehicles to avoid traffic congestion
• Answer guest questions about hotel registration, restaurants, events, activities, and attractions
• Resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty
• Report all alleged thefts or missing items to the supervisor and / or hotel security for further investigation
• Assist bell persons with the movement of luggage as necessary
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES :

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

PREFERRED :

• High school diploma or equivalent
• Two (2) years of experience working in a service related positions
• Experience working in a similar resort setting
• Bilingual

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world?

At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

As a Food and Beverage Counter Attendant, you will be responsible for setting the stage for an excellent guest experience by serving guests in our quick-service restaurants.

By understanding our guests’ unique stories and needs, you will deliver WOW experiences that our guests will carry with them far and beyond their stay with us.

THE DAY-TO-DAY :

• Greet and engage with guests, smiling, and hearing their stories as you complete transactions within the POS registers, and ensure store stock and cleanliness.
• Consistently provide a positive guest experience by maintaining the appearance of the front and back-of-house areas to company standards.
• Ensure guest safety by following proper food handling and sanitation procedures.

THE IDEAL CANDIDATE :

• Takes pride in their work
• Looks forward to working with a team to provide positive experiences
• Describes themselves as detail-oriented
• Enjoys helping others and likes to make a good impression
• Can handle multiple tasks at one time

THE PERKS & BENEFITS :

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!

PRIMARY PURPOSE :

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals / departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES :

• Able to effectively communicate in English, in both written and verbal forms
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, telephone, copier, fax machine
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Knowledge of accommodations room capacities and amenities
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS :

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays

PREFERRED :

• Post-secondary education
• Six (6) months previous cash handling experience
• One (1) year face to face guest service experience
• Bilingual, with English as the primary or secondary language
• Experience in a similar resort setting
• Experience in sales

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission : To entertain the human race .

PRIMARY PURPOSE :

It is the primary responsibility of the Executive Host to assist in maintaining the property’s casino customer base while expediting processes to ensure excellent customer service.

The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances ( room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
• Assist in maintaining and developing property’s customer base through meeting and interacting with customers.
• Ensure customers from assigned regions are greeted upon check in & check out, and provides personalized service throughout their stay to the satisfaction of the customer.
• Process customers’ reservations by using VIPR / AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant marker authorization limits to qualifying customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.

MINIMUM REQUIREMENTS :

• Bachelor’s degree or equivalent experience.
• One (1) year of prior relevant experience.
• Ability to communicate effectively in the language for the assigned region : Far East Marketing Mandarin and / or Cantonese etc.

Japan Marketing Japanese, Latin America Marketing Spanish and / or Portuguese etc., Korea Marketing Korean, India Marketing Gujarati, Gujarati, Urdu and / or Hindi etc.

Europe / Middle East Marketing French, Italian, Arabic, Farsi, German, and / or, Turkish etc. Proof of eligibility to work in the country located.

CERTIFICATIONS, LICENSES, REGISTRATIONS :

Gaming license / registration as required by jurisdiction(s)

KNOWLEDGE, SKILLS, AND ABILITIES :

• Able to work in the fast pace environment.
• Able to work as a team with co workers.
• Demonstrates excellent customer service skills.
• Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.
• Shows flexibility in working a variety of shifts including weekends and holidays.
• Demonstrates and maintains a professional, neat and well groomed appearance adhering to MGM Resorts International Marketing standards.
• Able to travel domestically or internationally if necessary to meet existing customer base.
• Must be able to communicate effectively in English, in both written and oral forms.

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission : To entertain the human race .

POSITION SUMMARY :

It is the primary responsibility of the Executive Assistant to provide high-level administrative support. This includes planning and scheduling meetings and appointments, organizing and maintaining paper and electronic files;

managing special projects; conducting research; and collecting information by using the telephone, mail services, websites, and email.

All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

Provide effective and comprehensive support to the department head.

Proper phone etiquette, people, and communication skill; provide general office support to all team members on an as-needed basis and perform related duties as required.

Type documents to include correspondence, presentations, forms, reports, etc.

Schedule meetings and conference calls

Organize international and domestic travel ranging from air and hotel reservations to passport and visa applications; handle situations where independent judgment is exercised, thereby relieving the Executive of extraneous matters.

Screen incoming calls and assist caller when appropriate, forward calls that can be handled by others; maintain confidential files and honor the integrity of all information.

Manage and prioritize a heavy volume of e-mails including archiving and retrieval.

Reconcile expenses and submit reimbursable items for processing.

Update and maintain the Executive’s business associate contact details.

KNOWLEDGE, SKILLS, AND ABILITIES :

Working knowledge of Cliqbook / Concur travel system and Infor Expense Management system.

Able to effectively communicate in English, in both written and verbal forms.

Ability to communicate effectively, concisely, and logically in a timely manner and at an appropriate level, while maintaining confidentiality

Ability to make sound decisions immediately without supervision.

Ability to multi-task and work well in a fast-paced environment

Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, , telephone, copier, and fax machine.

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

MINIMUM REQUIREMENTS :

High school diploma or equivalent

Two (2) years of Executive Assistant or Administrative experience

Work varied shifts, including weekends and holidays.

PREFERRED :

A bachelor's degree in a related field or an equivalent combination of education and experience is preferred.

Experience working in a similar resort setting.