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Front Desk Representative job profile

Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation.

Some of their duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts.

In order to attract Front Desk Representatives that best matches your needs, it is very important to write a clear and precise Front Desk Representative job description.

Front Desk Representative job description

We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.

As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.

Front Desk Representative duties and responsibilities

• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Answer all the customers' questions and address their complaints
• Answer all incoming calls, redirect them when needed
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail
• Check, sort and forward emails
• Monitor office supplies
• Make supply orders when needed
• Monitor and update records and files
• Monitor and log office expenses and costs

Front Desk Representative requirements and qualifications

• X years of experience as Front Desk Representative or similar role
• Hands on experience with office machines (for example fax, printer etc.)
• In-depth knowledge of office management and bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented mindest
• High School diploma; any additional diploma will be considered as advantage

$200.00 SIGN ON BONUS!

Job Summary

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives.

Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Supports lobby bar including staffing, training, and coverage.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
• Trains for and acts in Security role as person in charge when needed.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits / Perks

• Excellent benefits include : Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth.

We believe that our family-driven culture is the backbone of our company.

Benefits / Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments.

Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately.

The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations.

Your goal is to provide guests with an exceptional customer service experience.

Responsibilities :

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications :

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

Crestline Hotels & Resorts has re-launched a Downtown Los Angeles Icon! The former Standard hotel, now The Delphi, has re-opened with a fresh, independent concept including a stunning new lobby and 6 re-imagined F&B concepts.

The original LA rooftop experience will splash back onto the scene in late 2023, fully renovated with a completely new vibe that will once again be the go-to spot in Downtown Los Angeles.

Pay Rate : $23.00 / hr.

Must be available to work (2) overnight shifts per week.

Overview :

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Key Duties & Responsibilities :

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of : a) all hotel features / services, hours of operation. b) all room rates, special packages and promotions.

c) daily house count and expected arrivals / departures. d) scheduled daily group activities.

• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit / payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience :

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Description

Job Title : Front Desk

Department : Dr. Leung OB-GYN - Ops

About the Role :

We are currently seeking highly motivated Front Desk staff. This role will report to a Site Administrator and enable us to continue to scale in the healthcare industry.

What You'll Do :

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone / email
• Maintain the reception area, keeping it clean and free of clutter
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously
• Take telephone messages and provide feedback and answers to patient / physician / pharmacy calls
• Performs other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• The company reserves the right to add or change duties at any time

Qualifications :

Proficiency in Mandarin or Spanish

You're great for the role if :

You have 1+ year of work experience as a Front Desk of an outpatient primary care of specialty clinic

Who We Are :

ApolloMed (NASDAQ : AMEH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner.

Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise in order to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.

Our platform currently empowers over 10,000 physicians to provide care for over 1.2 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise in order to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

Our Values :

• Patients First
• Empowering Entrepreneurial Provider and Care Teams
• Operate with Integrity & Deliver Excellence
• Be Innovative
• Work As One Team

Environmental Job Requirements and Working Conditions :

Our organization follows a in-person work structure where the expectation is to work in office on a weekly basis. The office is located at 120 W.

Hellman Ave. Ste 303, Monterey Park, CA 91754, and 500 N. Garfield Ave. Suite 310, Monterey Park, CA 91753.

The target pay range for this role is $16.50 - $19.00 per hour. This salary range represents our national target range for this role.

Additional Information :

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.